Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.
Written by the business, not verified by us.Toolots (toolots.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast shipping speeds and the great quality of the products they ordered. Many people mention that online orders arrive quickly and various items work exactly as expected for their everyday needs. Some reviewers were not happy with customer support and persistent communication issues. Customers often noted difficulties reaching helpful representatives and failing to receive tracking details or timely order updates. Others experienced severely delayed shipments, damaged goods, or missing items altogether after payment. People expressed frustration when trying to resolve these problems through the available channels.
Auto-generated from all reviews of this business. For reference only.Order # 100298840 I ordered a car lift and the hydraulic controller was basically destroyed in transport. It has been over a month I've heard nothing back from them. I've emailed and called. I am in a dead stop. I don't care what their processes is with the carrier, they should have replaced the damaged item immediately and worked their issues with the carrier on their nickel not mine. Very poor customer service in my opinion.
Ordered a Wedge type tool post on 03 Sep 24 and tried to make sure it was the correct one with them. Received it and found out it was too small. Six EMails and "contact us" messages with NO response on getting a refund or exchange for the proper one. They screwed me out of almost $50.
I was going to order online but I preffered to call to check the address for local pick-up and the rep was very helpful to complete the order over the phone. I received the email that is ready for pick-up and took only a few minutes and helped me loading to my truck. Thank you so much!
My recent purchase of a metal lathe was excellent, purchasing agent Ren was very helpful and patient with me. I ordered additional tools for the lathe and I am very satisfied with customer service. The face plate for the 8” 4-jaw chuck was out of stock, so I put in on my wish list, hopefully it will come in soon. I hope the shipper will be as good as customer service !!!
this company it has been over a month trying to get them to send me the right ac gauges that I ordered they will not call me back or email anything about there screw up I make.a living doing heating and air I need gauges to do my job this is the worst place I have ever ordered from I will not ever buy from them again they just take your money and leave you having sorry ass place of business
first time ordering, great customer service
Ordered a Compressor from here. Was a little skeptical at first because it seemed TOO CHEAP Price wise. BUT, went ahead and ordered, chose will call and picked up next day… Compressor works great, as described. Customer Service was great at the Warehouse. Will DEFINITELY be ordering from here in the future…
I have been waiting for a replacement heat press for over a month 3800 bucks had to order another one from another source. WE are still Waiting ! for replacement or money back
No Communication, No Customer Service......
Update from us: I received the email response (6/28) above and responded(7/2, 7/29, 8/12) with all information that was requested again and have had no response. I am sure they will make up some response to seem helpful. I just want my money back and return you the broken product at this point. Original Review: I purchased a product 5/16/24 worth over $3000, the shipping container was in great condition, but the product in the box clearly was used and damaged. I submitted photos to the company, I have called them many times, I have left voicemails. I have had NO followup. Very poor business. Reply from Toolots Jun 27, 2024 Hello, Our sincere apologies for the inconvenience. Our team is currently reviewing this concern. An email update will be sent to you through email ticket: #372562 of the next action to take. Most Sincerely, Toolots, Inc. ------------------------- This has been a $3000+ scam that our non-profit got hit by.
bought a pallet jack came in with leaking oil. Spent hours trying to get someone to call me back. Nothing. This is the first time I wrote a review like this. Are they a scam?
Fit was excellent! Very happy
Me and another coworker had ordered from Toolots before and got prompt delivery of our orders. When I had to replace a piece of equipment, I ordered it again from them. This was April 4, 2024. Each week afterwards I would call to ask for an update since I had not received my order. I was repeatedly told the warehouse was being moved and they needed to get an update from the warehouse. After 2 months I decided to cancel the order. Since canceling the order, I call each week to ask for an update on getting my refund since I have not received it. Each time I am told they need to check with the finance/accounting department and I will get an email with an update. It has been almost 2 months since I canceled the order and I have not been refunded the $767.99.
no answers or idea when product will ship
After a week One of the ovens stopped working and I have been waiting ever since for assistance No one responded or help I only got emailed with a question about the oven and they asked to send a video I sent the video and for several days I have been waiting for the product manager it support to help There for I am still down one oven
Twice we ordered and twice we received NOTHING.
Terrible service we waited for 2 weeks and at the last minutes she said they didn't have it in stock. I'm still waiting for the refund.
You never delivered our parts Your customer service was horrible.
I was happy to get a good deal. and then everything else after the good deal happened that made me realize. I would most likely had less stress and better experience had i gone elsewhere. Customer service has repeatedly been unknowledgeable and unprofessional and consistantly disrepectful. they will try and fix problems that are only slightly relevant to what you called in for and lack the situational awareness to actually help me every time. I feel like a translator ai system listens to me and tells them how to respond some of the time. they just seem so mindless and unaware. the return dept. has yet to ever answer my call so if your doing a return call purchase dept and have them find somone in return to help. be patient it will take them a bit. i have not ever recieved a call back from manager when i requested such bout the disrespectful and unprofesional behaviour. as well as teh faulty item sent. when i called and asked to speak to manager they only offer call back . i was hung up on multple times. my company is losing money as i was given a low quality item that broke after 1 hour of usage. this is not okay. i understand 5-6 individuals do not make up the energy of a whole company but when every experience i have had has been drastically lacking on some front i feel i am okay to point out the mindless countless opportunities for improvement this company has. maybe ill get lucky and a person who really cares in management will read this and try to help my situation. listen to the calls review my complaints and please become a better business if you can. My suggestion go with American company that is reputable and will interact with you swiftly and professionally i saved a few hundred on a laser tube to lose that much and more from lack of proper after care and replacement and being sent a faulty model. be wise Go to another company that can and will take care of you before during and after purchase. God bless have a great day.
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