Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.
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Is Toolots legit?
Toolots (toolots.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast shipping speeds and the great quality of the products they ordered. Many people mention that online orders arrive quickly and various items work exactly as expected for their everyday needs.
Some reviewers were not happy with customer support and persistent communication issues. Customers often noted difficulties reaching helpful representatives and failing to receive tracking details or timely order updates. Others experienced severely delayed shipments, damaged goods, or missing items altogether after payment. People expressed frustration when trying to resolve these problems through the available channels.
Auto-generated from all reviews of this business. For reference only.
First of all when I purchased this Item you charged my credit card 3 times.
Then when I try to track the shipment, it tells me no tracking #
Reply from Toolots2024-06-13
Hello Greg,
Apologies for not meeting your expectations.
The order just shipped out, kindly allow at least 24 hours for the shipping movement to be posted and updated by the carrier into their tracking system.
We also looked into the system if you were charged 3 times. We only saw one order you successfully placed online. If a customer enters/click the payment option more than once, it will only take the payment for the order total. The rest would be an authorization hold, not an actual charge, which usually falls off of your account in 3-5 working days. You may also verify this with your bank.
Most Sincerely,
Toolots, Inc.
Everything webt fine with placing the order, not for the shipping-
I dont have information about the order and its shipment - tracking number or something about it
Reply from Toolots2024-06-13
Hi Laura,
We just re-sent the shipment notification email to your email address; in case you missed the first one. Kindly check and track.
Meanwhile, when we tracked, it shows your order was delivered. Delivered On
Tuesday, June 11 at 11:28 A.M. at Inside Delivery
Best Regards,
Toolots, Inc.
After waiting a few days to have someone return a call that never happened about forecasters I had to order them pay extra for overnight delivery that was gonna take two days and after two days, the order still hadn’t left your warehouse. Still waiting to see the credit on my credit card.
Reply from Toolots2024-06-14
Hello John,
We are very sorry for the inconvenience.
The order has been cancelled and full refund has been submitted as per your request, yesterday.
Once your refund is processed, you will receive a refund notification email with transaction ID.
Most Sincerely,
Toolots, Inc.
It's a scam, stay away! They charged me for my order but never shipped it. I sent multiple requests for the order status to their support team, and finally asked them to cancel the order but still did not receive any response so now I have to file a dispute with my credit card company.
UPDATE: I received a response from the company saying that they would cancel my order and issue me a refund, but it has been over a week and I still have not received the refund!
Reply from Toolots2024-06-11
Hello Elaine,
Our apologies for the inconvenience.
Our team will proceed with your cancellation and refund request. An email update will be sent to you on the same email trail.
Most Sincerely,
Toolots, Inc.
Hello Sylvain,
We are so glad to hear back from you!
Thank you for choosing us. We look forward to serving you again, soon.
Best Regards,
Toolots, Inc.
I odder a powered pipe threader on the 27th 0f May I called to verify it was in stock. I was told it was and I would get an update in email by the following day, I got a notification that my order did not process correctly. Re ordered on the 28 th called back the Jun 4th still no updated was told she would look into it and get back to me that did not happen. Called for a refund don't have that either order 100296879
Reply from Toolots2024-06-10
Hi Bill,
We are very sorry for the inconvenience this has caused you.
Our team has sent you a follow-up email through ticket #373099. We'll proceed accordingly based on your decision.
Most Sincerely,
Toolots, Inc.
I never received an order confirmation email for the order I placed three days ago. Though my credit card was charged I have no way to know if my order has been shipped or if it can be tracked.
Reply from Toolots2024-06-10
Hello Tim,
Your order was successfully placed. Order confirmation emails are sent once an order is placed successfully. If you are not able to see it in your inbox, kindly check your spam folder.
We've also sent you your invoice. You order is now preparing for shipment. Once it ships out, you will receive a shipment notification email with tracking details.
Most Sincerely,
Toolots, Inc.
I tried to cancel an order 4 times including by phone twice and by email twice. Never got confirmation and still have yet to get a response by email.
Reply from Toolots2024-06-07
Hi Benjamin,
We are very sorry for the inconvenience this has caused you.
Upon review, it shows that this order was already fully cancelled after you discussed this with our team over the phone.
An email update will be sent to you through email: Ticket #373192.
Most Sincerely,
Toolots, Inc.
Toolots did a good job sending my tile saw as promised within a week . Unfortunately it arrived totally damaged . Obviously the packing and delivery company damaged it on the way .
I have sent an email already notifying them of the situation . My work has stopped until I receive another one . Let’s hope for a good outcome .
Reply from Toolots2024-06-04
Hi, Danny.
We are very sorry for the inconvenience this has caused you.
We narrowed down our search of emails, however, unable to locate any that which mentions this concern. Could you please send it to [email protected] so we can properly address the issue.
Most Sincerely,
Toolots, Inc.
Your response to my previous message was completely and totally a lie. I called your team THEY ARE NOT WAITING FOR A COMFIRMATION, AND HAVE NO IDEA WHAT YOU'RE TALKING ABOUT. YOU ARE THE WORST. I WANT MY MONEY BACK.
Reply from Toolots2024-06-05
Hi, Peter.
We can see that you have responded back yesterday to the same email ticket: #373508.
Our team had processed your cancellation request based on your response. Refund has been requested too. Once your refund is processed, an email notification will be sent to you with transaction ID.
Most Sincerely,
Toolots, Inc.
Never got merchandise. Never responded to emails. Must be a scam. Been 30 days no response from them
Reply from Toolots2024-06-04
Hello,
We apologize for the inconvenience.
Your order has been fully cancelled as per request, and full refund request has been submitted to the Accounting Team.
Once your refund is processed, you will receive a refund notification email with transaction ID.
Most Sincerely,
Toolots, Inc.
Hello Alden,
We are glad that we have met your expectations!
Thank you for choosing us and we look forward to hosting you again.
Best Regards,
Toolots, Inc.
Hello Kyu,
Sorry for not meeting your expectations. We did not receive a notification regarding this concern. Kindly send us an email at [email protected] to properly address this issue.
Most Sincerely,
Toolots, Inc.
Representative was very helpful when I placed my order. He fully explained all charges involved with my purchase.
Reply from Toolots2024-05-31
Hello Salvatore,
We are glad we've met your expectations! Thank you for your kind words. We look forward to serving you again, soon.
Best Regards,
Toolots, Inc.
Service is great just one to give thank you too. Persons cami Cristina for helping me out once thanks . God bless
Reply from Toolots2024-05-30
Hi Martin,
Our team would be so glad to read your review. Thank you for the kind words. We look forward to serving you again.
Best Regards,
Toolots, Inc.
Double charged my credit card. After 10 days I still don't have a shipping update and two phone and email messages have went unanswered.
6 weeks later they wont ship my items or refund my money!!
Reply from Toolots2024-05-24
Hi Casey,
We apologize for the inconvenience.
We do not see a double charge for this certain order. However, if you could kindly take a screenshot showing two charges, please send it to us an email response. Our team sent you an email today through Ticket #372705, you may respond with your screenshot/attachment file.
Most Sincerely,
Toolots, Inc.
Hello Ki Kwon,
We apologize for the inconvenience. Kindly note that you may reach out to us via live chat through our website, via phone call or email at [email protected]
Kindly let us know of your concern and we'll address it.
Most Sincerely,
Toolots, Inc.
I am very grateful that they sell the product at a low price. It has been 2 weeks since I placed the order and paid, but there has been no contact. I wanted to get it as soon as possible, so I tried to go and pick it up in person, but there was no confirmation email that the order had been received, and I called about 20 times to find my item, but I couldn't get through. Then it connected once, but it just told me to wait more. Please make improvements so that orders and deliveries can be made more quickly.
Reply from Toolots2024-05-23
Hi David,
Our team is already looking into this concern, for you. An email update will be sent to you through the same email trail, ticket 372093.
Most Sincerely,
Toolots, Inc.
Everyone I spoke to was very helpful, especially Carme. She was very sweet and I appreciate her help.
Reply from Toolots2024-05-23
Hello Jack,
Thank you for your kind words.
Carme and the whole team would be glad to read what you wrote.
We look forward to serving you again.
Best Regards,
Toolots, Inc.
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