Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.
Written by the business, not verified by us.Toolots (toolots.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast shipping speeds and the great quality of the products they ordered. Many people mention that online orders arrive quickly and various items work exactly as expected for their everyday needs. Some reviewers were not happy with customer support and persistent communication issues. Customers often noted difficulties reaching helpful representatives and failing to receive tracking details or timely order updates. Others experienced severely delayed shipments, damaged goods, or missing items altogether after payment. People expressed frustration when trying to resolve these problems through the available channels.
Auto-generated from all reviews of this business. For reference only.The tool that I ordered is good. The communication from Toolots was very poor. I got no updates other than the ones that I initiated. It also took over 5 weeks to get the tool. Don't use this company
Hello Wayne, We apologize for the inconvenience this has caused you. We thank you for your feedback as this gives us an opportunity to improve. Most Sincerely, Toolots, Inc.
I have to write another review because the toollot answer is not true. The order was not placed on May 15th like they said but on April 19th. We email, called at least 10 times and no delivery dates was ever given.
Hello Richard, The order number that was initially entered here was 100296615. Your order receipt shows this was placed online on May 15, 2024 in the morning. If you are referring to a different order, please let us know of the order number and email it to: [email protected] so we can properly address the issue for you. Most Sincerely, Toolots, Inc.
We had two items delivered recently. I have never experienced such a fast turn around. Packing was great, no marks or dents. Very satisfied.
Hi Marge, We are just as glad that we have met your expectations! Thanks for your feedback. We look forward to serving you again soon. Best Regards, Toolots, Inc.
Your customer service is terrible. I'm still waiting on answers the status of the 2 orders I placed last week. I call and get hung up on or no one can answer my simple question/ request.
Hi Stephen, We are very sorry for the inconvenience and delay. Our team has already forwarded this over to our warehouse for an immediate assistance. Once it ships out, an email notification will be sent to you along with tracking details. Most Sincerely, Toolots, Inc.
Well the battery reader dosen't work and I had to use pliers to thread the charging wire on and then the battery charger got so hot you needed gloves to pick-it up. But I'm using it and I'll live with it!!!!
Hello Russell, Apologies for the trouble. Should you need urgent assistance, please give us a call at (844) 866-5687 or email us at [email protected]. Most Sincerely, Toolots, Inc.
I've waited over 2 weeks for Toolots to ship me an item they say is "in stock". I've called them 3 times and all they can tell me is the order is still being processed.
Hello NH, We sincerely apologize for the inconvenience caused to you. Our team has reviewed, and it seems like that payment did not go through for this order. Kindly check your email for an update. It is from email ticket: #370463. Most Sincerely, Toolots, Inc.
Great prices on a large selection of tools and easy pick up from their warehouse.
Hi Spencer, Thank you for your kind words. We look forward to serving you again. Come back soon! Best Regards, Toolots, Inc.
Lack of customer service Placing an order was easy but once they had my money there was no follow up on my order. Several emails sent with no response.
Hi Jamie, We are very sorry for the inconvenience. This order is coming directly form the manufacturer. No worries, an email update will be sent to you soon as the order ships out. Most Sincerely, Toolots, Inc.
Hi Robert, We apologize for the inconvenience. Our goal to provide utmost customer service and we are truly sorry that this is not the kind of experience you received. We are currently reviewing this issue; you will also be receiving further updates about the order through email. Most Sincerely, Toolots Inc.
Good job fixing the issue.
Hi Lee, We are very sorry for the inconvenience. Our team is now reviewing this for you to ensure it gets shipped and delivered as soon as possible. We will send you an email update with tracking details soon as it ships out. We thank you for your patience. Most Sincerely, Toolots, Inc.
Never received order Customer service was very rude
Hello Bill, Apologies for the inconvenience. This is not the kind of experience we would like for you to have; no worries, we will review and make sure it will not happen again. Meanwhile, our team is already making sure your order gets delivered to you asap. An update will be sent from ticket 368977. Most Sincerely, Toolots, Inc.
Your website is not responsive and doesn’t update the user’s account. Once the confirmation of an order is posted, it disappears and there is no way to confirm the status of an order because it’s not in the account under “Orders”. Other than waiting for notification for pickup….. no updates are sent. DO NOT SHIP. I CHOSE PICKUP AT COLTON.
Hello Tim, We apologize for the inconvenience. Your order is now being prepared for shipment. Once it ships out, you will receive a shipment notification email with tracking details. I understand how frustrating it must be wait this long for your order. We appreciate your patience and understanding as we work hard to get the order to you as soon as possible. Most Sincerely, Toolots, Inc.
I never recieved the lawn mower i purchased.! Steve Phillips 757-725-8186 this is draud still havnt received the product 5/29/24
Hello Steve, Your order is now being prepared for shipment and is shipping out soon. We do apologize for the inconvenience, Once it ships out, you will receive a shipment notification email with tracking details. We appreciate your patience and understanding as we work hard to get the order to you as soon as possible. Regards, Toolots, Inc.
June went above and beyond to help me!! The front desk lady would not transfer me back to him when I got disconnected. Finally found another number and the guy routed me to June to finish my order!
Hi David, June would be so glad to read what you wrote. Looking forward to serving you again soon. Best Regards, Toolots, Inc.
Appears to be a good product, good price, and reasonable shipping costs.
Hi Gustavo, We are so glad to hear back from you! Thank you for your review. Come back soon! Best Regards, Toolots, Inc.
This chiller is a great machine and very easy to use.
Hello Jon. We are happy that we have met your expectations! We appreciate your review and looking forward to serving you again soon. Best Regards, Toolots, Inc.
Scam site. Ordered on 04/24/2024, waited 1 week and ordered never shipped. Contacted them and was told they would escalate to their warehouse. Waited another 6 days and contacted them, was told the same thing. They never Shipped Order after repeated phone calls. I was told they have no way of "calling" their warehouse to ship it. The excuse was, they are in process or moving to a new warehouse.
Hello Nick, We are very sorry for the inconvenience. We understand that you have already requested this order to be cancelled. It is already fully cancelled and full refund has been requested. A refund notification email will be sent to you with transaction ID once Accounting has processed it. Most Sincerely, Toolots, Inc.
I ordered 12 flow control valves half-inch NPT 5075 psi on 25 April and still have not received them
Hello Ed, We apologize for the inconvenience. Our team is now on top of this concern, and you will be updated regarding the order. Most Sincerely, Toolots, Inc.
Toollots, rpmhardware and Bolton tools are all owed by the same owner as I just find out. I have gotten the worst service, customer service from these companies that I have ever dealt with ever placing an orders online. I Placed a order over a month ago from tool lots and the order still did not ship out after 3 weeks so I cancelled the order over a week ago and still do not see the credit back on my credit card. I Called the customer service department and after being on hold for over 25 min I was hung up on from the representative, after calling back a the second time and waiting another 20 min the person tells me it could be up to 4 weeks to get my money back. In the mean time I ordered the tool from RPMhardware not knowing at the time they are the same company, I was told I would have the tool in 1 week. It is now 3weeks later and still no shipping info. Do your self a favor, do not buy from any of these 3 companies, look there reviews up on line and the better business bureau, you will find out for yourself they are not good to do business with. Update today is may 7. I have been calling since they opened this morning, at least a dozen times. I wait on hold for over 30 min someone pick up the phone does not say anything for about 4 min and then hangs up. I guess if your moving you should not be taking ordered at this time, and telling customers they will have there product on a certain date and 4 weeks later still don’t have the product. This company should be closed up from the the state of California with all the negative reviews all over the internet. It is a disgrace.
Hello Michele, Our apologies for all trouble that has transpired. We are an online marketplace and have several accounts that ship under us. We operate separately. We are actually moving to our new warehouse for better services in the long run, and we do apologize for the delay and inconvenience this have caused. Our team is already looking into this and an update wil be sent to you, shortly. Most Sincerely, Toolots, Inc.
When I placed the order, delivery was supposed to be on April 29th. Today is May 7th and you haven’t even sent the autoclave yet. Nobody call me, nobody send the email. I called and they are just apologized, that’s it. Nothing change
Hello Iryna, We sincerely apologize for the inconvenience. It shows that our team sent you an email regarding the shipping and we received your response. This order was already forwarded for an immediate review and another shipping update will be sent you. Most Sincerely, Toolots, Inc.
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