The price was great
The price was great. I work nearby and was able to will call. Took a while for some items.
About Toolots
Data updated- Website
- toolots.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 39% (54/138)
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About this business
Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.
Written by the business, not verified by us.Is Toolots legit?
Toolots (toolots.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast shipping speeds and the great quality of the products they ordered. Many people mention that online orders arrive quickly and various items work exactly as expected for their everyday needs. Some reviewers were not happy with customer support and persistent communication issues. Customers often noted difficulties reaching helpful representatives and failing to receive tracking details or timely order updates. Others experienced severely delayed shipments, damaged goods, or missing items altogether after payment. People expressed frustration when trying to resolve these problems through the available channels.
Auto-generated from all reviews of this business. For reference only.What people say
Nice tools
I bought some regulators on clearance, they look great.Heavy duty, better than expected.They shipped extremely fast.
I made a purchase over two weeks ago…
I made a purchase over two weeks ago and have not received my order and can’t get anyone to reply to my order status inquiry after multiple attempts.
Timely response to question
Timely response to question. Suggest you include voltage and frequency info for your electric tools made in China but sold in the States
Reply from Toolots2024-07-03
Hello Wayne, Thank you for your kind words, feedback and input. This will help us in providing more details and better service. Best Regards, Toolots, Inc.
Great price, product and service
Great price, fast shipping and most , a very good product. I will definitely use them again.
Reply from Toolots2024-07-01
Hello, We are glad we have met your expectations. Thank you for your kind words and we look forward to serving you again. Best Regards, Toolots, Inc.
My order was never shipped
Reply from Toolots2024-07-03
Hello, We are very sorry for the inconvenience this has caused you. Our team is already looking into this for you. We will send you an email for the update. We look forward to resolving this with you. Most Sincerely, Toolots, Inc.
Missing parts and very delayed shipment
Ordered an in stock double oven on May 7th. The website says freight shipments that are in stock are typically shipped out same day and arrive within 3-5 business days. Ours unfortunately was not received until June 14th (27 business days). Upon inspection we realized that the kit to actually install both ovens (casters, bolts, hood, etc.) was never received. I called customer service and was told that the box with those parts were shipped but must've been lost in transit. They escalate the issue to a supervisor, contact the shipper, and provide me an update. A week later I still had no updates and called back. I was essentially told the same thing and that a supervisor would call me back that day. Unfortunately I never received a call back. I called back again today (6/26) and was first told that the kit might not come with the oven. This makes no sense as they sold a double decker oven, it should come with the parts to actually stack the oven. Plus the instructions on the item page tell you to use the pieces included in the shipment and no other pieces. I was then told that the shipper said I received everything. At the time that the package was delivered, I received two crates which is what was on the invoice. There was no damage to the crates and everything was sealed indicating the items should be complete. So technically I received what was on the invoice. There was no mention of a third box. I just want what I purchased and to have the kit sent to my home. We run a small business and would like to continue growing that business. Not having these pieces is delaying that growth. According to the website we should've received the items back in May, not in June. Now we are looking at some point in July (or later) assuming that they can actually deliver the items promised. This has been one of the worst purchase experiences I have had over something so trivial. The oven was almost $4,000 and this is being held up over parts that likely cost the company less than $100 to produce. The only positive I have at this point is Christine in the returns department has at least listened to me when I called. Unfortunately there has been no follow up from the company to me afterwards. I'd be happy to change the review to a slightly more positive rating if this can be resolved in a timely manner. UPDATE: It's now 7/3 and I've still yet to receive my product. I've called numerous times and have just been told that they need to "inform" various departments. However there has already been a response from someone (I was told the warehouse manager) that the product is in stock and can be shipped to me. I don't understand why this hasn't been finished yet...I just want to be able to set up my oven so my small business can grow. Customer Service has been so frustrating.
Reply from Toolots2024-06-27
Hello Victor, We sincerely apologize for the trouble this has caused you. Our team is doing everything possible to resolve this issue. We are looking into different angles to locate the freight. Our team will be sending you an email update through Ticket #375666. Most Sincerely, Toolots, Inc.
ZERO response from company on broken product received
I purchase a product 6 weeks ago worth over $3000, the shipping container was in great condition, but the product in the box clearly was used and damaged. I submitted photos to the company, I have called them many times, I have left voicemails. I have had NO followup. Very poor business.
Reply from Toolots2024-06-27
Hello, Our sincere apologies for the inconvenience. Our team is currently reviewing this concern. An email update will be sent to you through email ticket: #372562 of the next action to take. Most Sincerely, Toolots, Inc.
Total Piece of Crap!
Seems to me we got a used piece of equipment. Have over 14 pictures showing wear and tear AND on top of that I've emailed them twice about a broken cover when it was delivered and no plug on the cord. Seriously, not one email back as of today, 6/27/24.
Reply from Toolots2024-06-27
Hi Allen, Our sincere apologies for the inconvenience caused to you. Our team is currently reviewing this concern and is in communication with the warehouse team. An email update will be sent to you through same Ticket #377516. Most Sincerely, Toolots, Inc.
virtually no customer service.
Ok, I just received your response which asked me to submit a short video depicting the issue. I did that 4 days ago along with a complete description of the issue. NO RESPONSE.. I will resend but won’t hold my breath… i bought an electric go kart. after charging, the cart did not move/work. after numerous calls, i reached customer service. they required that i fill out a help request form that they were going to email me. i never received it. meanwhile, i went on you tube and found an initial fix. the cart worked for about 100 yds and then stopped. a different malfunction. i called customer service repeatedly and was placed on hold for prolonged periods of time. finally, i reached a representative (not in customer service) who assured me that my problem would be addressed promptly. that was 3 days ago. still haven't heard a word. in my experience, the seller has made zero effort to help solve the problem. meanwhile the cart is unusable.
Reply from Toolots2024-06-27
Hello Rob, We are sorry to hear that the product does not work. We have scanned the communication history. Could you kindly send us a short video showing the problem of the go kart? In that way, we can properly assess and identify the next course of action to take. Kindly send it to [email protected]. Most Sincerely, Toolots, Inc.
I was told the item would ship 2nd day…
I was told the item would ship 2nd day on 6/20/24 for sure….delivery would be on 6/24/24. This was needed for on time delivery to complete a job waiting for the tool. When I called for the tracking number, I was told the order hadn’t even shipped yet. My credit card was charged on 6/20/24 though. I asked for a full refund and will buy from somewhere else. Will not use Bolton Tool again.
Reply from Toolots2024-06-27
Hi Kevin, Our apologies for the inconvenience. Your full refund has been requested. Once processed, you will receive a refund notification email with transaction ID. Most Sincerely, Toolots, Inc.
I was never called back when I was told…
I was never called back when I was told Mark was my sales rep but after I did my purchase he did not care no more and I have sent pictures of Damage that was caused by tool lots not trucking company and no return phone calls or emails I will not purchase from company again
Reply from Toolots2024-06-27
Hello James, Apologies for the inconvenience. Could you kindly re-send it to us through [email protected]? In that way we can review and properly address it for you. Most Sincerely, Toolots, Inc.
disconnection between managment and warehouse
I follow website instruction sent money order by mail to the address (warehouse)as instructed 48 hours later cancelled my order due to no fund,after a few call order reinstated but no email from warehouse for pick up ,date of order June 10th,time of mailing money order 2:55 pm same day,today is June 22 no email for item be picked up.
Reply from Toolots2024-06-24
Hello, We are very sorry for the inconvenience. Our team has reviewed your order, an email update has been sent to you through same email Ticket #373987. Most Sincerely, Toolots, Inc.
sad day for customers of this company
2 day delivery means 2 day delivery. Lame excuses I paid 120 +- for 2 day shipping and received it 5 days later. I reached out to you but no answer. I did some research on reviews for your company and it was almost all bad. You might want to brush up on your ethics
Reply from Toolots2024-06-24
Hello Joseph, We apologize for not meeting your expectations. Kindly note that your order was placed online on February 17- Saturday. Carriers do not work on weekends. The order was only then picked-up on Monday. We are relieved that you have received it, and we apologize again, for the inconvenience. Most Sincerely, Toolots, Inc.
Don't get timely status on orders and…
Don't get timely status on orders and no one responds to inquiries. Still don't know what is happening with my order.
Reply from Toolots2024-06-25
Hello Mark, Apologies for the delay and inconvenience. Our team is now preparing your order. A shipment notification email will also be emailed to you along with the tracking details soon as it ships out. Most Sincerely, Toolots, Inc.
Horrible communication
Horrible communication - had to make 6 phone calls to get this order to process.
Reply from Toolots2024-06-21
Hello, Our apologies for the inconvenience this had caused. Based on the tracking update, the order was delivered yesterday 6/20/2024. Should you need further information, we'll be glad to assist. Most Sincerely, Toolots, Inc.
Really an awful experience dealing with this them!
I was told my mill would ship in three days!Three weeks later not shipped.Called 10 times no luck!I was told it would finally ship! By that time they lost the chip pan,not happy!It took 2 or 3 week to get money back!I would never even think about trying to buy from Toollots again!It is now the 5th of July and I have not received an e-mail that they refunded my money!I started a claim with the credit card company!If it was possible to give a lower rating I would!Buyer be aware!
Reply from Toolots2024-06-17
Hello Gerald. Our sincere apologies for the trouble this have caused you. Due to certain warehouse movements, there have been delays. We checked the order, and it shows that in email Ticket #370626, a full cancellation has been made along with the request of full refund. Once it is processed, you will receive a refund notification email with transaction ID. Most Sincerely, Toolots, Inc.
Closeout price hit my comfort zone.
Closeout price hit my comfort zone. Now I need to get rid of my other exercise equipment that is rarely used. No more need to drive to Planet Fitness.
Reply from Toolots2024-06-18
Hello Ralph, We are so glad to hear back from you! Thanks for your feedback. We are excited for you to try this new equipment! Best Regards, Toolots, Inc.
Poor quality service
Package arrived 4 weeks after ordering. More importantly package and item was damaged. I contacted you and you responded but never remedied the problem. It has been more than three weeks since I first notified you. I have notified you three times. when are you going to get on the ball?
Reply from Toolots2024-06-14
Hi, Randy. Our sincere apologies for the inconvenience. Could you kindly send us an email to [email protected] providing photos of the damaged order? This is in order for us to properly resolve the issue. Most Sincerely, Toolots, Inc.
I have placed 3 orders now for pick up…
I have placed 3 orders now for pick up from their warehouse. It has been over 30 days since I’ve paid on 2 the orders. The other is a week old. I patiently wait a week for an update to be emailed to me that it’s ready for pick up. But hear nothing. I follow up every 7 days. And then again hear nothing. Then call again after 7 days, nothing again. I just want to pick up the orders I have paid for long ago. No one will seem to help
Reply from Toolots2024-06-17
Hi Spencer, Our apologies for the delay and inconvenience. Our team is currently looking into this concern and has sent a notification to our warehouse team. An email update will be sent to you through the same email trail: ticket #372694. Most Sincerely, Toolots, Inc.
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