I contacted customer service to return…
I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.
About trotpets.com
Data updated- Website
- trotpets.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 3% (1/34)
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About this business
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On !Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Written by the business, not verified by us.Is trotpets.com legit?
trotpets.com (trotpets.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 3% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the well-designed pet feeders and puzzle bowls that effectively slow down fast-eating dogs while keeping meal times organized. Customers frequently highlight the durable product quality and innovative magnetic mats that securely keep the dishes in place and the feeding area remarkably clean. Some people were dissatisfied with customer support, noting difficulties in reaching anyone by phone and experiencing prolonged silence when emailing regarding exchanges or warranties. Pet owners also mentioned receiving broken products, warped mats, or incorrect parts upon initial delivery, making issue resolution extremely frustrating for consumers.
Auto-generated from all reviews of this business. For reference only.What people say
Would’ve rated a 10/10 but I have now…
Would’ve rated a 10/10 but I have now reached out to this company twice with no response back. Very frustrating.
Inconsistent Products/ bad customer service
I purchased two sets from this company. One of the bowls had minor damage and a small stain on the mat. The other set has a warped place mat and the bowl constantly slides around because of it. I emailed trot immediately March 15th and have not heard back still. Even messaged them on instagram. Disappointing to spend $320 on dog bowls for service like this. Will not recommend this company or their products.
DO NOT BUY ANYTHING FROM THESE THIEVES!!!!
Do not buy from these THIEVES! Nobody from “Customer Service” will not respond. This BS that somebody replies to these 1 STAR Reviews and comes back and says that you need to respond reply to hello@trotpets and they will respond, is complete and utter BS!! I returned two products unused for a refund, they will send you a return label, collect the unused products and steal your money. This company is a complete SCAM and horrible to do any reasonable business with! They just don’t and will not respond. Stay away, this is the worst Customer Service you can expect, you’ll have to formalize the complaint/dispute, with your credit card company to retrieve your funds and provide all emails and documentation so they can go after them! Did I mention prior that they are thieves, complete thieves, stay away!! They are New Jersey’s finest thieves, their day will come, so help me God! I cannot stress enough how horrible, horrible, horrible, this business is… as well as their terrible unethical business practices are, that they adhere to!! Read all of their “1” STAR Reviews concerning their lack or complete un-responsiveness and you’ll understand!
Poor quality not worth the money
I ordered a set when it came the wood was broken asked for a replacement the replacement came and still cracked wood and it doesn’t fit so it wobbles (one leg is higher than the other) poor quality and poor communication. I’ve emailed numerous of times with no response. I’m trying to return the faulty product and can’t. Do not buy.
Great Product
Product has been great thus far. No issues and shipping was fast and easy. Our dog loves the new setup with water bowl and puzzle bowl. Just enough to slow her down but she still can get all the food! We will likely order another one for taller dog if taller size available.
Obsessed
I genuinely am obsessed with this brand and the products I purchased. I wanted a slow feeder food bowl that was stainless steal, the magnetic bottom keeping the bowls in place is genius and I love that they are dishwasher safe. The mat makes it looks really sleek.
I love this product and wanted one for…
I love this product and wanted one for my collie mix forever. It is wonderful. Four stars because it is unreasonably expensive. I would love to by another but could barely justify the one even on sale.
Customer service was great
Customer service was great! After I ordered the wrong size legs which made the table too high for my dog, they immediately sent me the 3" legs at no additional cost.
great product
great product, quick shipping . My dogs are happy
I loved them they are so beautiful and…
I loved them they are so beautiful and I love the color I picked the only thing I would say is that when you are putting the stand together 2 of the 4 legs it has when I was done building the stand together 2 of the 4 legs is kind of wobbly but it was still tight but just a little wobbly but other than that the stand turned out great and I'm honestly not too concerned of that part of it because it turned out looking amazing and it actually made my dog eat slower since I was searching for a slow feeder bowl that looked fancy with a stand and a mat and this set caught my attention and I don't regret buying them at all and my dog loved them Thank you so much trot pets these are so beautiful and adorable.
You guys are fantastic
You guys are fantastic. I’m keeping me informed of my order. I appreciate that because I’ve never ordered clothing that wasn’t new. Thank you
Excellent customer service and quality…
Excellent customer service and quality product. I ordered the tallest feeder in white. When it came, the white mat was warped. I reached out to the company and another one was shipped out that day. Customer service was quick and efficient! I couldn’t get it over how quick shipping wise. I got it two days after buying it.
I love the quality of these dog bowls
I love the quality of these dog bowls. The customer service is spot on.
I love the bowls!!
I love the bowls!!! But the colored coating comes off on the bottom, had first set since August
Excellent products with super fast delivery!
Excellent products (puzzle bowls are super high quality, beautiful, and definitely slow the dogs' eating down)! Delivery was also super fast!
Quality is poor
Quality is poor. The mat does not sit flat on the wood table. The table wobbles from side to side. Very overpriced for low quality product. Two stars because the bowls are nice but everything else dissapointed.
Great customer service
Very responsive and patient! Their product is wonderful and my dog is very happy with her new set up!
Went well dishes
Went well. Bit expensive but my babies are worth it. Easy to clean with small brush.
Prompt customer service
I had an issue with a stand and was sent a replacement. My replacement was sent with no legs (just the top board) and they promptly sent a complete set. Thanks for great customer service!!!
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