Good customer service goes a long way
Customer service is fast and prompt, As well as delivery. Thank you !
About UNice Hair
Data updated- Website
- unice.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 90% (18/20)
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About this business
UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style.We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation.We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them.Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.
Written by the business, not verified by us.Is UNice Hair legit?
UNice Hair (unice.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how helpful, polite, and responsive the support team is when addressing order changes or fixing address mistakes. Consumers also appreciate the soft, natural-looking wigs, noting that the lace melts nicely and the products always deliver a comfortable fit. However, some reviewers were not happy with product quality, noting issues like unexpected shedding, incorrect sizing, or strange chemical smells. Some people also felt that delivery times were occasionally delayed, causing packages to arrive late for important events and leading to noticeable customer frustration.
Auto-generated from all reviews of this business. For reference only.What people say
I love UNice Hair they get me right…
I love UNice Hair they get me right every single time.Thanks so much
The representative was able to provide…
The representative was able to provide me a tracking number so i can track my order
5-Star Quality &Service, even w an issue
The unit was very reasonably priced, arrived in a short amount of time, and was exactly what I ordered;; even better quality than I expected! I had a challenge tracking the item as the order number was not being recognized in the tracking system. I was able to get connected with an agent, Ella, who was very responsive, informed me that the unit should have already arrived, which it had. :-) Although I had an issue with being able to track the item, I purchased, I’m very pleased with the customer service and the product itself more than met my expectations; I will purchase from UNice again!
UNice customer service was exceptional
UNice customer service was exceptional. They kept me informed about my purchase as well as upgraded my order with no additional cost to assure I was fully satisfied with my purchase. I truly appreciate the level of customer service that’s was provided. I will definitely purchase more.
This is my very first time ordering…
This is my very first time ordering from this site and I’ve been disappointed. I’ve tried contacting support but got no help. I am unable to track my order and have been trying to get in contact with someone. It states 3-5 days shipping but I made this order 6/24/26 it is now 6/29/26 and still no update nor response. I needed this order for an event that I was supposed to go to but have yet to receive package marking it less likely for me to attend. I’m highly disappointed and possibly will not be ordering again due to the inconvenience
Reply from UNice Hair2026-06-30
Hi Madison Wooley!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is generally very efficient, delays can occasionally occur with our logistics partners. We noticed that your package is still in transit, which has obviously caused you considerable inconvenience and distress. We will assign a dedicated customer service representative to follow up on your logistics progress to ensure you receive your package as soon as possible. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team
It was easy to shop and updates was…
It was easy to shop and updates was given every step of shipping. They gave points and informed that my wig would be delayed. They answered my request within two days of sending the email. The only thing I would say they need to work on is a confirmation email with the break down of the payment as customs usually request this information to clear the item.
Dissatisfied Customer/ UNice is a SCAM
My experience with this on line hair company has been absolutely horrible. I ordered a wig and it came nine days later. The site indicated the order would be received within five to sevens days. So, the product came late and when received it was damaged. The draw string was broken and unrepairable. I paid one hundred and thirty dollars for this wig. Immediately I requested for a refund and the site indicated I had to wait for an approval. I never heard back. This order was placed May 22, 2026. It is now June 30, 2026 and still nothing. I have tried emailing sending messages and there is never any return messages to assist in anyway. This is not acceptable at all. I will never order from this company again and wouldn’t advise anyone else to do so. You can’t call there is no number available. This should be against the law. I am going to post this on every social media platform to give people a fair warning of how you will be treated if you are unsatisfied with your purchase and would like your money back. You will not get a response back let alone a refund.
Reply from UNice Hair2026-07-01
Hi Iris Houston!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for the inconvenience caused by the longer-than-expected delivery time and delayed logistics status updates. While our delivery service is usually very efficient, our logistics partners occasionally experience delays—which have obviously caused you significant inconvenience and frustration, and are certainly not the shopping experience we want for you. Regarding your feedback about the damaged drawstring upon receipt, we have provided you with a return label to facilitate a free exchange. We will assign a dedicated customer service representative to follow up on your after-sales issues and ensure a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and the pursuit of excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team
Great Customer Service From Micheal!
I have a customer service representative by the name of Micheal. Michael provided excellent customer service. He responded quickly to all of my questions, communicated clearly throughout the process, and made everything easy. I really appreciated the fast replies and helpful support. Overall, it was a great experience.
Second Time Around
This the second time around and it was a little better than the first. The problems I have with Unice is the tracking which, having to download an app to try and see where my package is not good. And the packaging was nothing like the infomercials show. No box wig came in a bag.. smh
The experience was PERFECTION!
The experience was PERFECTION! I Will Shop Again!
Quick and Efficient Response
I made a mistake on my order and was frantically trying to change it. I sent an email and a customer service representative reached out to assist me to change it almost immediately.
Great customer service and helping with…
Great customer service and helping with my order.
My wig was put in someone else box
My wig was put in someone else box, and UNICE was nice enough to send me a replacement Sharon
First time wearing a wig from Unice
First time wearing a wig from Unice. The wig is nice wasn’t what I expected but I ended up loving the wig very much
Love UNICE
I got a very cute bye-bye knots, with blonde highlights. It is so cute, soft, and very cute. I've NEVER gotten a bad wig from Unice!
Helpful and responsive customer service
Michael provided very good customer service throughout my experience with UNice Hair. He was polite, responsive, and patient in answering my questions and addressing my concerns. I appreciated the communication and the effort to make sure everything was handled professionally. Overall, the customer service experience was positive and supportive.
I dont even think this company deserves…
I dont even think this company deserves a 1 star. I always order my wigs here. I have bought about 6 so far. This time I accidently charged Unice plus to my order no aware of it before I paid, so I ended up paying for it on accident. So that's when I asked them to refund only the Unice plus charge. Instead they refunded the whole thing and didn't send my wig, so ended up missing an event I had planned for Saturday June 27. This Will be my last time ordering from them. Another thing is they say it is 100% human hair, but I washed only the cap on the wig and it shriveled all the way up and I couldn't get it detangled at all. Thats why I needed a new wig in yhe first place. The one I had wasn't even old when this happened. They are getting away with false advertisement as well
Reply from UNice Hair2026-06-30
Hi Dionya Reed! Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue with your order may have been purely accidental, which is certainly not the shopping experience we expected. We understand your request for a refund of your paid membership benefits and sincerely apologize for the automatic refund. Regarding the quality issue you reported, we promise that every customer receives 100% human hair. If there are any after-sales issues, we will help you resolve them. We will immediately arrange for a dedicated customer service representative to contact you, handle this order, and provide you with a satisfactory solution. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email. We are happy to help you. UNICE Customer Service Team
Buyer Beware – My Experience with UNICE Hair Was Extremely Disappointing
I rarely leave negative reviews, but I feel obligated to warn other customers about my experience with UNICE Hair. The wig I received did not match the unit shown on the model in the advertisement. The photos were incredibly misleading. What arrived was a completely different product in terms of appearance, quality, and overall finish. After only a short time, the curls fell flat, revealing what looked like a poorly executed, uneven "hack job" haircut underneath. Instead of a professionally layered style, the wig appeared choppy and unfinished, making it impossible to style attractively. My biggest disappointment was the hair itself. Based on the advertising, I expected high-quality human hair. However, the hair did not look, feel, smell, or style like human hair in my experience. It had a very strong, unpleasant odor straight out of the package that lingered even after attempts to wash it. The smell was so offensive that I questioned the quality of the materials used. To make matters worse, my order arrived later than the advertised delivery timeframe, despite the promotional "sale" and shipping promises. As a customer, I felt completely deceived. The product I received did not match the expectations created by the company's marketing, and it was, in my opinion, a complete waste of my money. I will never purchase another wig from UNICE Hair again, and I believe many of the glowing reviews deserve careful scrutiny. Before spending your hard-earned money, I strongly encourage potential buyers to research the company's reputation on independent review platforms such as Trustpilot and the Better Business Bureau and read both the positive and negative customer experiences before making a purchase. If I could give this purchase zero stars, I would. My advice: Save your money. Don't rely solely on the glamorous photos shown in the advertisements. My experience was that the product I received was nowhere near the quality that was advertised, and I deeply regret making this purchase.
Reply from UNice Hair2026-06-30
Hi elaine dillard!Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig. We fully understand your feelings. The product you expected did not meet your expectations, which is certainly not the service experience we intended to provide. This clearly falls short of our service standards. We are committed to sending every customer the correct product and high-quality human hair. We also understand that this odor may be a normal new hair smell caused by the long-term sealing during the wig's production and packaging process, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the odor will usually dissipate naturally. We have carefully recorded the issues you mentioned. Please rest assured that we will assign a dedicated customer service representative to follow up on your case to ensure your after-sales needs are thoroughly resolved and to provide you with a satisfactory solution. We are always committed to providing better products and services. We once again sincerely apologize for the unpleasant shopping experience this has caused you. We value the trust of every customer and hope to have the opportunity to make up for the disappointment caused. If you need any further assistance, please feel free to contact us. UNice Customer Service Team
Wig for 224€ , very poor quality!
I bought a yaki wig last year for 152€ and I searched for the same wig that was excellent this year , but doesn't exist . So i bought something similar but this time cost 224€ ! The wig quality is worse, the hair tangles a lot and it's rougher than the other. So i paid more for a much worse hair quality. I bought it almost 2 months ago , I do not sleep with it and it look old already! I would not buy from you again ! I reviewed the item and posted a photo in your site . Order: UFM919933929828521446
Reply from UNice Hair2026-06-30
Hi Paula T! Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations for quality. Regarding your feedback about the hair falling out and tangling, this is absolutely not something we want our customers to experience. We take product quality very seriously, and we ensure that all products shipped are 100% human hair. Hair tangling is often caused by multiple factors—not only related to hair quality, but also friction during wear, pressure while sleeping, or improper washing and care methods (such as vigorously combing from the roots, not using a special conditioning solution, or not wearing a hair stand when storing). These can all accelerate hair tangling. With proper care, a high-quality human hair wig typically lasts 12 months or even longer. If severe tangling occurs, you can try using warm water and a moisturizer. Regarding your order issue, we will arrange for a dedicated customer service representative to contact you as soon as possible to handle your after-sales problem promptly. We highly value the trust of every customer, and therefore, we hope to provide you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are dedicated to serving you. UNice Customer Service Team
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