Unice hair is the go to for a good…
Unice hair is the go to for a good hair, they are natural and so well made . I buy every 3 months and the quality really speak for itself
About UNice Hair
Data updated- Website
- unice.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 90% (18/20)
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About this business
UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style.We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation.We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them.Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.
Written by the business, not verified by us.Is UNice Hair legit?
UNice Hair (unice.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how helpful, polite, and responsive the support team is when addressing order changes or fixing address mistakes. Consumers also appreciate the soft, natural-looking wigs, noting that the lace melts nicely and the products always deliver a comfortable fit. However, some reviewers were not happy with product quality, noting issues like unexpected shedding, incorrect sizing, or strange chemical smells. Some people also felt that delivery times were occasionally delayed, causing packages to arrive late for important events and leading to noticeable customer frustration.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible company
Horrible company, my order was done for my graduation and it came 10 days late and I initiated my return 3 days after I ordered and they have been ghosting me and ignoring my messages. Poor service, poor communication, not trustworthy
Reply from UNice Hair2026-06-29
Hi Ashley Ifunanya!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is usually very efficient, delays can occasionally occur with our logistics partners—a situation that has obviously caused you considerable inconvenience and distress. If you wish to return this package, we can cover the return shipping costs. We would appreciate it if you could provide your order information or contact us via email. We will assign a dedicated customer service representative to follow up on any issues with your order to ensure a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team
She was so helpful
She was so helpful, kind, and patient with me!!
Refunded less than I even paid
Ordered a wig well within time of a photoshoot. Initially I received their typical poorly worded, email to state that my wig would be delayed by 3 days. After a few days another email came to say that it would now be delayed by a "several weeks", and asked if I would be willing to wait to which I of course said no and requested a refund. When I was finally refunded, it was a lower amount than I paid by almost £5. I contacted them and they stated that they had refunded my money case closed. I don't know why I bothered with Unice again after they let me down years ago, but I thought they would have improved by now. Such a disappointment of a company. Why sell items on your site, that you clearly don't have in stock. Never again.
Reply from UNice Hair2026-06-27
Hi there!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We are deeply sorry for the delay in delivery. This may have been an unexpected issue, but it is certainly not the shopping experience we intended for you. It clearly falls short of our service standards and is not the impression we want to leave on our customers. We will protect your shopping rights. Please provide your order information or contact us directly via email, and we will arrange a dedicated customer service representative to process your order immediately. If there are any differences in currency exchange rates, we can provide you with compensation for the difference. We will also help you verify the products you need as quickly as possible. We sincerely hope you can give us another chance to regain your trust. We sincerely apologize for any inconvenience caused again and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with excellent service in the future. UNice Customer Service Team
Despite the need for all the wigs I…
Despite the need for all the wigs I ordered, a delay prevented me from using them for the event I had scheduled for Saturday. Consequently, I am rating the service four stars. However, I did have one other wig that I could use, and the customer service was satisfactory. They informed me of the exact delivery times for the remaining wigs.
Micheal was very helpful throughout my…
Micheal was very helpful throughout my process, and he was very clear with the tracking numbers and the estimated times. He helped me relax and not panic until it got here.
Don't give u[ on UNice.
I had tried to communicate with someone with reference to a change of address because my confirmation for my order had my address incorrect. I thought no was getting my messages. I was ready to give when I received a text message saying everything had been corrected and my order will be shipping out to the correct address. I guess I was to impatient/ Thanks for taking care of me and ceasing my worries.
Hair so soft
Hair so soft, hold curls perfectly, Omg love that hair 🥰🥰
Changed order
Made an order with Unice June 15th. A few moments after payment successfull, I changed my mind & wanted to switch to a different wig . After a few days, my switch over was made & I quickly received my gorgeous black to ombre wig which was gorgeous 😍. Customer service Mike & staff was swift in take care of me. UNICE IS MY GO TO 😃
There was a delay..........
There was a delay, but they communicated with me continuously until we found a resolution. Customer service is great!
Always a great experience with this…
Always a great experience with this company! Had a payment issue which resulted in a duplicate order and customer service resolved and refunded my account quickly.
They are vey kind and gentle!!
The Wig is Tea!!
The wig I got that goes from straight to curly is sooo pretty. The wave patterns is so nice and it so easy to blend in with your hair! I can’t wait to order another wig on their site I like. I’ve shopped with them for years now!!
I recommend UNice
I’ve been a customer with UNice for almost a year and I have nothing but positive experiences with them. The hair is great and the customer service is great as well. Orders come quickly and the quality of the hair is amazing which is why I continue to order from them again and again. Definitely a company I trust and recommend to others.
My likes and dislikes
I dislike the fact that the hair is taking tim to get to me. But UNice has been communicating with me and giving me feedback that they had problems. Another then that, the hair that was delivered is of top quality and I would recommend to buy.
Great Customer service
Great Customer service! Representative was knowledgeable and solved my issue with ease. Thank you!
Address mishap...
I scrolled, ordered, checked account information, all good. Place the order, then the delivery address wrong, contacted through AI bot, got info but didn't help me much. Then I simply sent a text with all information to correct the problem. Listen, my issue was resolved less than 24 hours!! I wanted my money back after the bot but now I'm so happy my wig is on the way to the correct address!!! Love you so much for your help....
My problem has been resolved
My problem has been resolved. Thank you for resolving my issue with a sense of urgency. Exceptional customer service.
Reply from UNice Hair2026-06-25
Hi Marlene Dowdy!Thank you very much for taking the time to share your shopping experience; we sincerely apologize for any inconvenience or disappointment you may have encountered. Your feedback is vital to us, and we value the experience of every customer. The issue with your order appears to be an oversight—certainly not the kind of experience we intended to provide. To resolve this promptly, we have assigned a dedicated team member to handle your order immediately and ensure a satisfactory solution. We sincerely hope you will give us the chance to regain your trust. Thank you again for your patience and understanding. Should you have any further questions or require additional assistance, please feel free to contact us via email; we are here to help. UNice Customer Service Team
Second time I ordered and paid for a…
Second time I ordered and paid for a wig and was told after I paid it would take several weeks to fulfilled. They need to stop selling wigs that they do not have in stock! 6/22/26 Order number: UA955238013137457802 5/06 Order number: UA938761256947555400
Reply from UNice Hair2026-06-23
Hi there!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We are deeply sorry for the delay in delivery. This may have been an unexpected issue, but it is certainly not the shopping experience we intended for you. It clearly falls short of our service standards and is not the impression we want to leave on our customers. We will protect your shopping rights. Please provide your order information or contact us directly via email, and we will arrange a dedicated customer service representative to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust. Again, we sincerely apologize for any inconvenience caused and thank you for your patience and understanding. We value every customer and hope to have the opportunity to provide you with excellent service in the future. UNice Customer Service Team
On April 2nd I ordered hair products…
On April 2nd I ordered hair products and for some unknown reason the products were returned back to Unice…. I didn’t receive my products until June 21st. Michael worked diligently to resolve this issue and got my products to me asap. I want to thank Michael again
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