Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Written by the business, not verified by us.
Is Wigs.com – The Wig Experts™ legit?
Wigs.com – The Wig Experts™ (wigs.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, the exceptionally wide selection of products, and the intuitive ordering process that makes finding desired styles simple and straightforward. Shoppers also appreciate the generous return policy and efficient customer service which consistently ensures a smooth and satisfying purchasing journey.
However, some customers also noted that the return process can occasionally become complicated and expensive depending on the specific situation. A few reviewers experienced difficulties with international shipping costs or found that certain wig densities and cap constructions did not meet their personal expectations.
Auto-generated from all reviews of this business. For reference only.
I have been wearing wigs for years and when you find "the one" it makes you confident and beautiful. How do you know? All the compliments from friends, family and strangers. MacKenzie in Silver Sun is my girl. Wigs.com provides fast and friendly services, with great sales! I have tried other companies only to be disappointed with service and quality. I always come back to wigs.com. My only issues are the limited wigs in "my color" and variations in the length. I do need to have them professionally trimmed as I get older. I am 69 and just beat brest cancer. With a little makeup and MacKenzie, I still get hit on (by men and women). I highly recommend wigs.com!
Reply from Wigs.com – The Wig Experts™2026-07-13
klamarmacdonald,
We are so happy to hear that your experience with us has been consistently positive and that you've found "the one" in MacKenzie! It's truly inspiring to hear your story and how our products contribute to your confidence and beauty. We understand your concerns about the limited availability of certain colors and variations in length, and we are always working to expand our selections to better meet diverse needs. Thank you for your continued loyalty and wonderful feedback!
Very easy return process - appreciated being able to order wigs to see the color in person. I kept the one that I liked and had a no hassle return for the others.
Reply from Wigs.com – The Wig Experts™2026-07-13
Kathleen,
We're so glad to hear that our return process made it easy for you to find the perfect color. We appreciate your positive feedback and are happy you had a hassle-free experience!
Although the wig I ordered was not to my liking, I carefully followed the return instructions and sent it back the very next day. Upon receipt of the package I received an email stating that my return was accepted and my cc had been credited. That's how returns should be handled by more online retailers.
Reply from Wigs.com – The Wig Experts™2026-07-10
Diana,
We're glad to hear that your return was handled efficiently and that you received your credit promptly. We strive to make our return process as smooth as possible for all our customers. Thank you for your positive feedback!
The wig I purchased was really cute, however, it did not fit so I returned it. The return process was extremely easy. I will be looking into purchasing another wig from Wigs.com down the road.
Reply from Wigs.com – The Wig Experts™2026-07-10
JB,
We're so glad to hear you found the wig cute and that the return process was easy for you. We appreciate your positive feedback and look forward to assisting you again in the future.
The return process ws excellent - refund processed quickly. I did not keep the wig as it was not red at all and I ordered red. Nice wig though just not the color I wanted
Reply from Wigs.com – The Wig Experts™2026-07-10
J. Fink,
We're glad to hear that your return process was excellent and that your refund was processed quickly. We understand the disappointment when a color isn't quite what you expected, even if the wig itself was nice.
Donna,
We're sorry to hear the wig did not meet your expectations. We understand how disappointing that can be. If there is anything we can still do to assist or help you find a style that better suits your needs in the future, we'd be happy to help. Thank you for taking the time to share your feedback.
Customer service is horrible, the first representative was not able to determined my size; scheduled a video conference for assistance and the second representative was not able to provide accurate information on color selection. She then got her manager and it was worst. She said it was best to go elsewhere to look at wigs. I don’t recommend this place. Their customer service is horrible.
Reply from Wigs.com – The Wig Experts™2026-07-08
Norene,
We’re sorry to hear you were disappointed with your experience. Our team, including multiple representatives and a manager, spent considerable time trying to assist with sizing and color selection and went above and beyond to provide guidance based on the information available. Unfortunately, we felt our recommendations were not meeting your expectations, which is why we suggested shopping for wigs in person, where you can see colors and try on different cap sizes firsthand. We’re sorry that our service did not meet your expectations, and we wish you the very best in finding the right wig for your needs.
Sandra,
We are sorry the item did not meet your expectations regarding its appearance. We are always working to improve our product descriptions and images.
You FINALLY made this wig with more body on the crown. I've order this one over and over only to return it. When I first bought it many years ago, it was perfect. But, when I ordered it over the past year or so, I kept returning it because it wasn't as good as the others. The crown was always so flat and the workmanship was shoddy. I'm so happy to have received the 'right' one this time. Too much $$ returning all of these wigs. :(
Reply from Wigs.com – The Wig Experts™2026-07-08
Muzzy,
We are truly appreciative of your continued loyalty and detailed feedback regarding the wig's crown and workmanship over the years. We understand your frustration with the inconsistencies you experienced and the inconvenience of returning multiple items. We are genuinely pleased to hear that you finally received a wig that meets your expectations and reflects the quality you remember and value. Your insights are invaluable as we continuously strive to ensure the quality and consistency of our products for all our customers.
I am a FIRST time wig buyer and chose this company BECAUSE of their high rating....I will NEVER buy from them again. They claim they have an EASY return policy however that is an all out lie! In their ads they tell you to try on your wig in different lighting, indoors, outdoors and to get used to your new look! If I am not mistaken that means you need to put the wig ON! I did that. I did not like the look of the wig and how heavy it was on my head. I literally returned the wig within a week even though for some odd reason they give their customers 45 days to return them? If you don't expect customers to wear them why would you give them 45 days to return it? Makes ZERO sense. I however only tried it on. I also ordered a shorter wig in the interim and that wig I did want to keep. When I sent back the first wig it showed back up at my house literally 4 days after I sent it. I live in MN so that was an awful quick inspection of the wig for it to come back to me so quickly. So I am quite sure nobody looked at it....it was literally THROWN back in a box and sent back to me. AFTER they requested when I returned it to have it packaged neatly and just as I received it brand new with tags still in tact. THEN they had the audacity to NOT even put an explanation in the box as to why it came back to me which further validates to me that NOBODY actually looked at this wig but after emailing the company they tried to tell me that the wig had an odor (impossible as I never put any products on the wig or wore it for any length of time), it was tangled and had makeup on it. Again, they tell you to try the wig on and also I had the wig cap on when I tried it on so NO there wasn't any makeup on it. They refused to refund me for the wig so they had absolutely NO intention on allowing a return in the first place. DO NOT ORDER FROM THIS COMPANY!
Reply from Wigs.com – The Wig Experts™2026-07-08
Tammy,
We're sorry to hear you were disappointed with your experience. All returned items are thoroughly inspected upon arrival. During the inspection of your return, the wig was found to have been worn, used, and carrying an odor. Because it did not meet the requirements of our return policy, the return was denied, and the item was shipped back to you. We strive to apply our return policy consistently and fairly to all customers.
Good prices. I find that it’s hard for older women who want all blonde with no roots showing to find wigs on sale. Blonde and silver mix in particular.
Reply from Wigs.com – The Wig Experts™2026-07-08
SuzyQ,
We appreciate your feedback on our prices. We understand the challenge of finding specific wig styles, especially those with no roots showing in blonde and silver mixes. We are always working to expand our selection to better meet diverse preferences.
The whole process was great. Got the wig real fast. Love the color. I will have to take it in have my beautician trim the bangs they are too long for me the hair gets in my eyes I have never had that much hair so it is a big adjustment for me. Love ease of just putting it on an fuss just a little with it. I hope trimming the front will help with it falling in my eyes. All and all Love it.
Reply from Wigs.com – The Wig Experts™2026-07-08
Cathy Larson,
We're so glad to hear you love the wig and the color! It's wonderful that the process was great and you received it quickly. We understand that adjusting to a new style, especially with more hair, can take some getting used to. We hope a trim helps with the bangs, and we appreciate your kind words.
My second review here about the poor customer service at Wigs.com. Called in again trying to contact the initial person I was directed to, Shabrena. She emailed back promptly after I called in and sent photos of the wig bald patches. She asked for more photos or, alternatively, schedule a consult with her. I responded promptly and chose to schedule a consult but couldn't get past their AI of course, or, she is ignoring the request, again. It has been over a week. I plan to contact Rene of Paris for help and file complaints with any state and federal agency governing the actions of this company. None of us have time for this kind of problematic customer service.
Reply from Wigs.com – The Wig Experts™2026-07-08
Carey,
We're sorry to hear about your experience. Our records show that Shabrena responded promptly to your initial inquiry, reviewed the photos you provided, and requested additional images or offered a virtual consultation to better assess your concerns. We apologize if you experienced difficulty scheduling the consultation. Our team remains committed to assisting you, and we would be happy to help arrange the consultation so we can continue working toward a resolution. We will reach out to you directly so we can assist you further.
I bought only a wig grip - with a silicone strip sewn into it. I'm new to wigs so I wanted to try this one. Worked exactly as described! A good buy!!
Reply from Wigs.com – The Wig Experts™2026-07-07
Cynthia,
We're so glad to hear that the wig grip with the silicone strip is working out perfectly for you, especially as you're new to wearing wigs! It's wonderful to know it met your expectations.
Fast delivery and easy return on one of the two wigs I ordered. I will definitely be using this website in the future. I’m very pleased with the wig I kept.
Reply from Wigs.com – The Wig Experts™2026-07-07
Marily Peterson,
We're so happy to hear that you had a positive experience with our fast delivery and easy return process. We appreciate your satisfaction with the wig you kept and look forward to serving you again!