Thank you for taking the time to leave us a review (it really helps!).A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home. Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.Customer ServiceHaven't found the answer to your query? Get in touch.AnthroPerks - Loyalty ProgramWhat is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.Find out more!StoriesFrom sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.Start reading nowA Greater GoodOur mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…Learn more
Written by the business, not verified by us.Anthropologie (www.anthropologie.com) has a 3.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast delivery times and the charming selection of unique clothing and home goods available on the platform. Many people find that their purchases arrive securely boxed and wonderfully presented, perfectly matching their expectations for special occasions. However, some customers also noted frustrating issues with unhelpful support teams when attempting to resolve various order problems. Others experienced significant delays with international or domestic shipping, occasionally receiving incorrect merchandise. A few individuals additionally mentioned difficulties with returns and a lack of timely communication from staff members.
Auto-generated from all reviews of this business. For reference only.Order did not arrive, due to useless delivery company who advised delivery but delivered elsewhere.
Hello - sorry to hear of your experience with the delivery company. We're pleased to see that Anthropologie customer care assisted with a refund, The Anthropologie team 💗
I ordered a bracelet online in the sale and the item that was delivered was a necklace which was too heavy to be wearable. Very disappointed.
Hello - we're so sorry to hear this! Please don't hesitate to reach out to customer care for any assistance. Our apologies for this error. The Anthropologie team 💗
Beautiful earrings. Very happy with my purchase
Hello - we are so pleased to hear that you love your new earrings! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
The jeans I’d seen images of were cropped with a deep turn up (which I assumed would be stitched). The jeans that arrived were really long and didn’t have a turn up, I folded them to create a turn up but as the jeans were quite wide it didn’t stay in place. I made the turn up quite big, bigger than the image showed but even then the jeans were still full length (and I’m 5ft 5”). I followed the link to return but it didn’t work, I rang customer services but when they input the order ref it wouldn’t work for them either - they thought it was because the order had only just arrived and it was too soon for the system to process. I left it for a week then tried again but got the same message, I emailed customer services on Thursday to ask for help returning and haven’t heard back yet.
Hello - sorry to hear! We're pleased to see customer care have issued you with a return label. The Anthropologie team 💗
I recently ordered an item for my daughter's birthday. It has been dispatched and out for delivery for over 10 days, and then the order was cancelled without any notice or apology. Really disappointing service and customer care.
Hello - sorry to hear! As your order was lost with the carrier, customer care went ahead with a refund. We do apologise for this experience. The Anthropologie team 💗
Prompt delivery, sizes exactly as described. Excellent quality.
Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Amazing clothing quality, highly recommend.
Hello - we are so pleased to hear of your shopping experience with us and that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Hello - we are so pleased to hear that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
We had a tricky snafu (our error) in shipping a wedding registry gift to wrong address. I went into the store at the Summit in Birmingham, anticipating it might be a mess to fix. But no, Robin was the person who helped me and literally solved it all in 10 minutes. She went above and beyond to fix the problem and did it with grace and cheerfulness. A+ to Anthropologie. Robin is a credit to your company!
Hello - we are so pleased to hear of your shopping experience with us and that customer care were able to help! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
So far you have been tops re delivery.my last order has still not arrived which was due last Monday !
Hello - sorry to hear! It appears your order is lost with EVRi. Please head to "My Account" and raise a claim for the order number. Our apologies for the trouble. The Anthropologie team 💗
Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
I still didn't receive one cup from my order. considering the price, this shouldn't happen.
Hello - sorry to hear! Taking a look at your order, can see the mug is on backorder and due to ship later this month. If you'd rather cancel, please do let the team know who will be happy to assist. The Anthropologie team 💗
I'm still waiting to receive it and at this rate may not have it in time for my holiday.
Hello - we're so sorry to hear of the delay with the carrier. We're pleased to see your delivery is due today. The Anthropologie team 💗
Appalling customer service my refund issue still remains unresolved and the last email told ME to contact Paypal and dont pay £6.50 next day postage you wait nearly 4 days whats the point !
They split my order in two parts, both orders where shipped only one arrived. Contacted both anthropologie and inpost, and both are blaming each other. Used anthropolgies online chat and their rep said they couldn't do anything until Monday the order was placed the week before and their tracking said processed and shipped, but obviously not. Neither anthropolgie or inpost seemed interested in trying to find out where the package is, it has a tracking number which both companies could see on their screen with only the same information that I had by tracking it. They didn't give me any proper explanation. I've also sent an email through their website, but it takes 48 hours for a response. Will update when ever there is a resolution to this situation.
Hello - sorry to hear! Please do share your order number so we can help look into this for you, The Anthropologie team 💗
Ordered online. Kept informed throughout the entire process about delivery. Very happy with purchase and high quality items
Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
I never received my parcels. I was surprised to receive a request to leave a review for items I have not received. I am also disappointed by your choice of delivery company. My experience with Evri has been very poor, and unfortunately it reflects badly in your business. You could have the most beautiful items for sale , but they are of no value to your customers if you cannot get them delivered to the people who have bought them
Hello - we're sorry to hear this. We're pleased to see that customer care issued you a full refund. Our apologies for the trouble, The Anthropologie team 💗
Ordered sideboard which was delivered within days. Exceeded my expectations and have had lots of lovely comments regarding the sideboard Advised of delivery date and time and was kept informed when delivery was put back by two hours. Two fantastic men brought the furniture into the room and could not have been more helpful Fantastic experience
Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
The yoga socks are expensive for what they are and they still twist round on my feet and don't give a good grip.
Hello - sorry to hear your purchase wasn't quite right! Any issues, customer care are always on hand to assist. The Anthropologie team 💗
AVOID BUYING FROM ANTHROPOLOGIE! ORDER DELIVERED TO MY DOOR WITHOUT MY KNOWLEDGE OR PERMISSION. WAS STOLEN FROM MY PORCH. PROVIDED EVIDENCE I WAS 30 MINUTES AWAY IN TOWN AT TIME OF DELIVERY. REFUSED REDUNS OR REPPACEMENT. SCAM COMPANY!!!
Hello - sorry to hear you're having trouble. Please share your order number so we can look into this for you. The Anthropologie team 💗
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