Thank you for taking the time to leave us a review (it really helps!).A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home. Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.Customer ServiceHaven't found the answer to your query? Get in touch.AnthroPerks - Loyalty ProgramWhat is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.Find out more!StoriesFrom sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.Start reading nowA Greater GoodOur mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…Learn more
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Is Anthropologie legit?
Anthropologie (www.anthropologie.com) has a 3.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast delivery times and the charming selection of unique clothing and home goods available on the platform. Many people find that their purchases arrive securely boxed and wonderfully presented, perfectly matching their expectations for special occasions.
However, some customers also noted frustrating issues with unhelpful support teams when attempting to resolve various order problems. Others experienced significant delays with international or domestic shipping, occasionally receiving incorrect merchandise. A few individuals additionally mentioned difficulties with returns and a lack of timely communication from staff members.
Auto-generated from all reviews of this business. For reference only.
Super cute and excellent quality bag from Flattered
I had my eye on this cute bag from Flattered for a few months (regular price close to 300) and I recently got it on sale. It did not disappoint!
Anthropology delivered it as promised in a few biz days.
Reply from Anthropologie2026-07-30
We are so delighted to hear how much you love your new bag and that it met all your expectations! It's wonderful to know that your order arrived promptly. Thank you for sharing your positive experience with us!
The Anthropologie team 💗
Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
The quality of the products is disappointing. The lid of the Pocus jar is too big to close. And the pattern of the plate with the pumpkin and the crows is damaged in 3 different locations. It’s not the quality one is entitled to expect, given the price.
EDIT (after the brand’s response) : I’m removing another star because of the dishonesty of the brand. It is, at best, an automatic response; at worst, a barefaced lie.
No return was scheduled, since there was no interaction with customer service…
EDIT 07.08 : The only email I received on July 20th was about the rug I had purchased—which you don't deliver to France—stating that I would be getting a refund. That’s all. I never reach the Customer Service for a return (it would have been complicated during summer), so I would like to know where did you find this information. And leave me a reel email this time, not a lie concocted to give you good publicity on Trust Pilot…
To conclude, it is true that I was disappointed by the quality of the products, but even more so by your lies.
Reply from Anthropologie2026-07-29
Hello - sorry to hear! We can see customer care assisted with a return label on 20th July. Please ensure to check your spam/junk folder incase the email landed there. The Anthropologie team 💗
I’ve only rated this 3 stars as the mirror hasn’t been installed yet but I was impressed with how well it was packaged. It is both heavy and fragile. It was packaged in a frame to stop it moving in the box and avoid damage - I noticed this more as the following week I had shower doors delivered that were not packaged properly and so difficult to move/transport.
Happy to write another review when the mirror is in use. The design was nice and good price point - only comment is whether a rectangular option might be considered as well as the arched.
Reply from Anthropologie2026-07-29
Hello - we are so pleased to hear of your shopping experience with us and that you love your new mirror! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Love the shop. Won’t be ordering online from them again. Have a pair of trousers that I love and always feel great in so thought I would order some more in various colours. Bought three pairs (in two orders) in the same size as the ones I have because they fit really well. They were all too small but one much smaller than the other two. Went online to figure out how to return and if I could return them all together because guess what? RETURNS ARE NOT FREE! And NO you have to return each order separately. Tried to put in my order number and postcode using link on the returns page and it could not find either of my orders. This meant using the Chat. Well first you go through AI which of course can’t deal with it and then you are in a queue for ages to get an “agent” and then you know the agent is dealing with 17 other people because the whole process takes 25 minutes! This is not customer service. Making it this difficult to return something puts you off buying anything. Such a huge company should have it down better than this. Would have ordered all of the trousers again in larger size, but now, NO WAY.
I see the Anthropologie reply says “You were satisfied with the outcome” Where they got that from I have no idea. I couldn’t be less satisfied.
Reply from Anthropologie2026-07-29
Hello - sorry to hear! We can see customer care assisted you with a returns label and you were satisfied with the outcome. Any additional help required, please just let us know. The Anthropologie team 💗
Wrong items received and no payment for refund as yet that was returned two weeks ago
Reply from Anthropologie2026-07-29
Hello - sorry to hear! We can see customer care asked whether a refund or replacement would be preferred, with no response. Please respond back so you can be assisted. The Anthropologie team 💗
Awful experience. 0/5 rating if I could. Anthropologie choose to use delivery courier that has no options to put information about delivery, I have paid £107 for items that I have not received, which is frustrating as now have to go through process of trying to get my money back. Anthropologie have not been helpful in looking at this as clearly the issue here is their choice of courier who failed to complete the delivery.
very bad service, I will never order anything from Anthropologieagain
Reply from Anthropologie2026-07-28
We are truly sorry to hear about your negative experience with our service. We appreciate you bringing this to our attention and we are committed to improving.
The Anthropologie team 💗
Easy and enjoyable .
Dress delivered and thrilled with result .!
Successful shop for a very important wedding!
Thankyou .
Reply from Anthropologie2026-07-29
Hello - we are so pleased to hear of your shopping experience with us and that you love your new dress! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Received visibly used item (boot soles were noticeably scuffed) not the item I ordered (wrong color), returning item was not possible as the site did not refresh the status of the parcel and still shows it as on its way and therefore did not qualify for return.
I, unfortunately cannot recommend.
Reply from Anthropologie2026-07-29
Hello - we sincerely apologise for this experience. Please do reach out to customer care who can assist with a return, The Anthropologie team 💗
Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
The parcel was lost by the courier. No replacement was offered, just a refund. I spent 2 weeks chasing the courier but was not offered any form of compensation eg discount on future purchase.
Reply from Anthropologie2026-07-29
Hello - sorry to hear that the carrier lost your order! We're pleased to see you were swiftly refunded. The Anthropologie team 💗
Perfect delivery service however would have preferred to have one delivery only with all products and not a second delivery. No damages on products (I have bought fragile goods) and I am beyond than happy for this!
Reply from Anthropologie2026-07-28
We're so glad to hear your fragile items arrived safely and that you're happy with the delivery service! We appreciate your feedback regarding the multiple deliveries and will certainly consider it as we work to improve our processes.
The Anthropologie team 💗
Staff were able to order smaller size in the store when I enquired if they had additional sizes and the items got delivered to my home directly and they were a perfect fit!
Reply from Anthropologie2026-07-28
We're so glad our team could assist you in finding the perfect fit and that your items arrived directly at your home. We appreciate you sharing your positive experience!
The Anthropologie team 💗
Very efficient service. Delighted with the clothing quality.
Reply from Anthropologie2026-07-28
Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
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