Anthropologie

Everything worked perfectly

Everything worked perfectly. Dress fits like a dream!

Unfortunately the quality of the…

Unfortunately the quality of the material is poor and falls well below what my expectations were of your products. It looks and feels like something from a fancy dress box. Also unclear how to return it. Lucy

Great products

Great products, very happy , miscommunication with delivery but all turned out okay.

Good service

Good service, quality item delivered in a timely manner

My product arrived broken

My product arrived broken. The package was damaged as well, and there was no indication that it was fragile.

Delivery disaster

Order never arrived as Evri advised it had been damaged beyond repair. refund was straightforward although evri did not advise Anthropologie & expected the customer to sort it out.

Appalling customer service

Appalling customer service. I’ve spent thousands with this company, I won’t be anymore their service has been totally decimated. I am trying to return an item, couldn’t do it online. Now being told I’m past a ‘30 day’ returns window. When I click on returns in my account the information says I have an entire year to return it! They have told me this doesn’t apply to me, only the US customers. But it says it in my account! Impossible to get any service or reply out of their WhatsApp. Same company as urban outfitters and free people who I also shop with a lot and have also had abysmal customer service in the past months. Would not recommend shopping with this company, as they won’t answer me I will have to do a charge back

Unsatisfactory experience. Awful customer service

One item took over 2 weeks to be delivered, despite paying for express delivery. I returned one item from my order and was refunded less than I paid for the item (including the return charge) Customer service were unable to help me resolve this issue. Everything about my experience shopping with Anthropologie was unsatisfactory.

Not impressed.

The delivery was delayed, and the items arrived separately. Given the price, I was disappointed with the quality, which did not meet my expectations. The products also looked noticeably different from the pictures advertised online.

Shocking customer service!

Shocking customer service. Sent me the wrong dress. Emailed, no response. Response via Customer service online “distribution team” will be in touch… Nothing… Went to chat online, couldn’t “find me an agent” for clothing more on the expensive side , I suggest you get an adequate customer care team together. Will not shop online here again. Gladly live in London returned to store, still without the dress I wanted .

Sweatshirt was of terrible quality

Sweatshirt was of terrible quality, pretty much full bobbled on the outside. Loved my trench coat but the sizing was totally off and huge, particularly in the sleeves. Loved the quality of that and the colour. My rating is for the sweatshirt - I was shocked, especially still at £45 in the sale!

Marie

Lovely well made skirt, like the way they lined up the checks on the seams perfectly. I'm a size 10 or 12 went for 10 fits right 👍.

This is the second purchase of the…

This is the second purchase of the culottes trousers ,the first was lost on holiday ,,when my suitcase was lost. The initial pair were a really nice fit,the new pair seem far to big although bought the same size.So disappointed.

They charged me twice and still didn't get my money back

I've been waiting for your team to resolve my issue about finance, it's a major thing and nobody giving me any answers just say wait to me repeatedly. I'm really overwhelmed with this really, really bad service and won't ever use this brand again!!!!

Beautiful trousers so comfy can’t wait…

Beautiful trousers so comfy can’t wait to wear on my holiday

ZWUnited Kingdom · 166 reviews · Verified · Experienced 2026-07-06 · Posted 2026-07-21

Heaven....!

Anthropologie is a most glorious place full of beautiful things! I love it!

Awful customer service

Very expensive and my item has not been delivered. When I tried to follow up with customer service I fell in to an endless loop of chat bots asking me the same information on repeat. I have emailed, got an automated reply saying it’s 48hours to get response, why not use the chatbot. Absolutely infuriating and in the meantime I’m £70 down and still have no idea where my item is 2 weeks later and counting ….. Update. All of a sudden when you write a trust pilot review you get a response!! Too late. Damage done.

Great customer service

Do NOT shop here

This is a follow up review - the previous response to my review is very misleading , it appears as if anthropology have sorted the issue without any prompting at all from me. Because I was so stressed about not receiving my refund after they returned the items to me on 17 July (with no explanation) I had no choice but to take the items to an Anthropologie store in Leeds and return them in person on 19 July. The store accepted the return without any issue and provided me with a receipt confirming that I would receive a full refund of £190, which was the full value of my order. The returns policy clearly states that returns made in store are free of charge. However, after returning the items in store, I then received an email from the online returns team stating that my postal return had been accepted and that a returns fee had been deducted. This makes no sense, given that the items had already been accepted and returned in store. They also responded to my Trustpilot review stating that the matter had been resolved and that I had been refunded. That is only because I was forced to make a second return in person after they returned the items to me without explanation. This situation was not resolved by customer service—it was resolved because I went to considerable effort, despite my health, to sort it out myself. To provide some context, I have been seriously unwell for the past year with Long COVID, Mast Cell Activation Syndrome, and autonomic dysfunction. I am currently unable to drive and struggle with walking long distances. Heat significantly worsens my symptoms. On the day I had to travel to Leeds, I had to: Take an Uber to my local train station, as I am currently unable to drive. Wait approximately 15 minutes for the train. Travel around 20 minutes to Leeds. Walk approximately 10-15 minutes to the Anthropologie store. Repeat the entire journey home. In total, this involved around two hours of travelling and walking, much of it in extremely hot weather. This caused a significant worsening of my symptoms and could have been entirely avoided had my original postal return been processed correctly. I also had to be accompanied by a family member, they had to cancel other plans in order to travel to Leeds. I would therefore like answers to the following: (because you have not responded via email) Why were my returned items sent back to me in the first place? Why did I later receive an email stating that my postal return had been accepted after I had already returned the items successfully in store? Why has a returns fee been deducted when my refund was processed through an in-store return, which your own policy states is free? When will the deducted returns fee be refunded to my account? What compensation do you intend to offer for the unnecessary inconvenience, stress, additional expense, and the impact this has had on my health? This entire situation has been completely avoidable and has caused me a significant amount of distress at a time when I am already dealing with serious health issues. I tried to order some new clothes to cheer myself up! I expect a full explanation together with reimbursement of the incorrectly deducted returns fee and details of the compensation you propose.

Return code didn't work

Return code didn't work, chat bot no help, team that should have contacted me didn't. Managed to get code from computer not from mobile. None of the items ordered fitted & 1 was not the quality expected I dod not receive help from the team, obviously misread my comment. Not a good sign