Thank you for taking the time to leave us a review (it really helps!).A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home. Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.Customer ServiceHaven't found the answer to your query? Get in touch.AnthroPerks - Loyalty ProgramWhat is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.Find out more!StoriesFrom sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.Start reading nowA Greater GoodOur mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…Learn more
Written by the business, not verified by us.Anthropologie (www.anthropologie.com) has a 3.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast delivery times and the charming selection of unique clothing and home goods available on the platform. Many people find that their purchases arrive securely boxed and wonderfully presented, perfectly matching their expectations for special occasions. However, some customers also noted frustrating issues with unhelpful support teams when attempting to resolve various order problems. Others experienced significant delays with international or domestic shipping, occasionally receiving incorrect merchandise. A few individuals additionally mentioned difficulties with returns and a lack of timely communication from staff members.
Auto-generated from all reviews of this business. For reference only.It’s been over two weeks and my package has still not arrived. Additionally, the link I was given to “track” my package does not work.
We are truly sorry to hear about the significant delay in your package's arrival and the trouble you've experienced with the tracking link. After reviewing, we are able to confirm a refund was processed for the order on 07/25/2026. The Anthropologie team 💗
I have bought quite a few items from Anthropologie over the years and up to around a year ago, I was always happy with the quality. In the last year however, the quality has declined dramatically. I have bought about 5 dresses and every single one has developed a rip after 4 or 5 wears. The shoulder strap fell off one of them after one wash! (I washed on a delicate cycle). This dress cost £150!! They also make it extremely difficult to return clothing. Any returns have to be in the original packaging, which makes no sense, because you aren't going to hold on to packaging in case something falls apart. Most people throw the packaging away after delivery. This meant that I couldn't return this dress and have effectively thrown £150 down the drain. Anthropologie has always been very expensive, but I never mind paying more for something if the quality is good and it lasts for years. In fact, I prefer that over shopping at cheaper shops where you know it won't last long because of the poor quality. I will not be shopping at Anthropologie anymore, because I absolutely will not pay £150 for a dress of terrible quality. The quality is so bad and the prices are so high, it almost feels comical. I have no idea how they will continue as a business unless they improve the quality. I wouldn't even spend £30 on a dress that is going to fall apart, let alone £150.
Hello - sorry to hear this! If it's a damaged item, please raise a claim with us. Original packaging is required in instances of a regular return, so the item can be resold. Customer care are always on hand to assist in such cases. The Anthropologie team 💗
I have only given one stat because I can’t give 0 stars. Absolutely awful!!!’
Hello - sorry to hear! We can see customer care have assisted you with a refund. Any issues, the team are happy to help. The Anthropologie team 💗
Hello - sorry to hear! It appears your parcel is lost with the carrier. Please go to "My Account" and process a claim, so you can be replaced/refunded. The Anthropologie team 💗
Shocking delivery timeline. I actually forgot about the dress it took so long to get here!!! Appalling communication for online order. I would stick to shop only if at all. This was not a fault of the carrier!!! It was despatch from Anthropologie. It’s shockingly bad.
Hello - we're so sorry to hear that there was a delay with the carrier, our apologies for this experience, The Anthropologie team 💗
The dress arrived very quickly. It was well made and I really liked it, however it was far too big for me and the smaller size was out of stock so I had to return it. The return service was very easy and to my surprise the money was in my account in just over a week. I thought this was far better than other companies who usually take much longer.
Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Still waiting for my order placed on 9 July. It’s now more than two weeks. I have enough of waiting but can’t cancel or get a refund when order is out for delivery. Absolutely ridiculous policy! My first and my last order with Anthropologie. Never have I experienced such appalling service ordering online from anywhere.
Hello - we're so sorry to hear your order has been delayed with the carrier! Our apologies. As scans have occurred, with the most recent on 27th July, no refund could be processed for you. One of our team have reached out to help. The Anthropologie team 💗
I did an order for two rug bathmats, one shower curtain and one towel hook, the towel hook came faulty so it took weeks for CS to resolve and they convinced me to buy another just for that to be faulty too - this towel hook is impossible to return as it says you have to contact customer service which I’ve tried so so many times on WhatsApp and never getting a response before the AI responder loops again now it’s outside of 30 days and they won’t let me even try to return it even though you can clearly see I was 1) having to wait for them to investigate the fault and 2) trying to return it over and over again - not to mention both the bath mats and the curtains got delayed in delivery by months DO NOT BUY
Hello - sorry to hear! Please advise your order number so we can look at assisting - The Anthropologie team 💗
Excellent staff in your Liverpool who are really helpful and informative. Best store in Liverpool
Hello - we are so pleased to hear of your shopping experience with us at our Liverpool store! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Excellent service in ordering and sending back
Hello - we love to hear this! Many thanks for your review, we really appreciate it. The Anthropologie team 💗
Ordered quantity 2 of the same T shirts, received just 1, have used chat and an email to raise this issue and have received no feedback at all, after 2 days.
Hello - sorry to hear of this error! We're pleased to see that customer care issued a replacement for you. The Anthropologie team 💗
The order from Anthropologie went very smoothly. The items arrived exactly on the scheduled day. Everything went without a hitch.
We are so delighted to hear that your recent order was delivered smoothly and precisely as scheduled. Thank you for sharing your positive experience with us! The Anthropologie team 💗
Items were really lovely and delivered quickly and efficiently
We are so pleased to hear that you found your items lovely and that they were delivered quickly and efficiently! Thank you for your wonderful feedback. The Anthropologie team 💗
Great quality dress, massive discount, very pleased.
Hello - we are so pleased to hear that you love your new dress and are happy with the great value! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Anthropologie has not sent my request for a refund as my parcel was delivered at 11pm in the evening! It was left on the doorstep and not there the next morning. Despite being a loyal customer, I am unable to get a response from them. Very disappointed!!!
Hello - sorry to hear of your experience with the carrier. We're pleased to see that customer care issued a refund for you. The Anthropologie team 💗
I bought a dress for a wedding, and while I like the dress itself, I was very disappointed with the packaging. For a dress that costs almost €200, I expected much more care and attention. It arrived neatly folded, but simply inside plastic bags, with no protective wrapping or thoughtful presentation. It felt like receiving a basic T-shirt rather than a special occasion dress. The unboxing experience is part of the purchase, especially at this price point, and unfortunately it made the overall experience feel much less premium than I expected.
Hello - sorry to hear! All our items comes wrapped in a plastic bag to protect from any spills or damages in transit with the carrier networks. The Anthropologie team 💗
Lost my order and was none left in stock to send a replacement
Hello - sorry to hear that your order was lost within the carrier network! Our team will always try and issue a replacement, but unfortunately if there's no stock, a refund is processed. The Anthropologie team 💗
Company first class, bracelets fab
Hello - we love to hear this! Many thanks for your review, we really appreciate it. The Anthropologie team 💗
Love Anthropologie - great choices of clothing. Wish they could stock more in stores but of course space is everything! Love the mix they have.
Hello - we are so pleased to hear of your shopping experience with us and that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
Great service and communication. Easy to return.
Hello - we love to hear this! Many thanks for your review, we really appreciate it. The Anthropologie team 💗
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