Anthropologie

Missing item and no delivery note

AP 46689483 Wrong size dress sent. Terrible virtual assistant system for return

I ordered a dress UK size 12, I was sent a US size 12 which is a UK size 8. Tried to exchange it for a UK size 12 but had sold out, the QR code for the return of the dress delivered did not work. The item is now showing as having been cancelled online as the exchange was not carried out. I am unable to request a return online & have tried twice through the virtual assistant to get a printable return label. Unable to speak to a member of staff & virtual assistant asks for the same information each time as though no record has been kept of previous requests made. Very frustrating & annoying system. I have been trying for 2 weeks to return this item with no help from Anthropologie whatsoever, also worried now that I might not get my refund. I shall never order anything from this company again.

Everything was perfect

Everything was perfect. The dress was so nice, it has so much quality. I’m so happy about it.

If I could give zero I would

If I could give zero I would. I have ordered from this company numerous times and have spent thousands over the years. They are fine if you order basic items online. However, furniture is a nightmare-don’t do it! I ordered a dresser a month ago. I scheduled a delivery date, it was damaged so they had to return. No biggie, I reschedule for the following week for a replacement. I received a confirmation email that my item would be delivered on my selected date. I then get an email from Anthropologies customer service the day before saying the item was damaged and I can get a refund or reschedule. I informed them I was confused because I had already rescheduled. I am still unsure if the replacement was damaged AGAIN or if my delivery wasn’t confirmed on their end..? That was three days ago. I have sent multiple emails and have still not heard back. For charging what they do they really need to work on their customer service because I will never order from them again!

The item was delivered to the wrong…

The item was delivered to the wrong address, I gave extra information to ensure this didn’t happen. I have been in touch with the online chat and was told I’d get an email response to get a solution but still waiting and it’s been nearly a week.

It’s over 2 weeks since I made my…

It’s over 2 weeks since I made my order, I’ve contacted Anthropology to no avail!

FionaUnited Kingdom · 28 reviews · Verified · Experienced 2026-07-07 · Posted 2026-07-21

Easy ordering and returns

Easy ordering and returns Nice packaging On this occasion had to return but will keep browsing

I have received my parcel yet after 1…

I have received my parcel yet after 1 week.

Lovely!!!!!

Great styles and quick delivery

Very unhelpful tried to order trainers…

Very unhelpful tried to order trainers which are not available online but have them in a store, but the store is 215 miles away. Tried to ask them to post to me and won’t asked if they can transfer to a local store and again they won’t. What ever happened to customer service . Wow response to confirm what I already know that they won’t post them to me. Absolutely shocking customer service where is the effort to try and accommodate ? I mean just how difficult is it to take payment over the phone and post them to me !!!

I ordered 3 items

I ordered 3 items, only 2 of my items i actually ordered arrived as expected, though the last item was a pair of shorts when I actually ordered a Jumper, mistakes happen so I wasnt too fussed. I have emailed multiple times and told them about this issue, i wanted to bring these items on my holiday. It takes ages for them to investigate anything and it makes you feel like youre in the wrong. In the end I just sent everything back in one package, I have chased and chased for money back but im still waiting, now it seems the package is lost. So im out of pocket, with no items, and I just keep getting told to wait a few more days. I dont think I will order from here again, the items were nice and as described, but i cant trust the payment side. I have provided proof of postage, I have sent multiple pictures of what actually arrived, and still theyre investigating further and ive been waiting ages. I dont usually complain, I dont like to, but im out of pocket now and very frustrated

It arrives on time.

It arrives on time. It's well packed.

Beautiful dress so well made and lined

Great clothes and service

Ordered some great items, multiple sizes. Returns were straightforward enough. Clothes get lots of compliments so I’m very happy. The Colette style jeans/trousers are very flattering!

They were broken

Was sent the wrong item and terrible customer support

Was sent the wrong item. Terrible customer service trying to get the right item. Any response was significantly delayed and people kept changing meaning no continuity and constantly being directed to bots and/or ghosted mid conversation. Shocked that this is the level of service for a business that charges such a high price point for the limited quality. Will never be recommending or shopping here again. Terrible online ordering experience where the fault lies with the seller and they have not taken proper responsibility or action in fixing it in line with their duties according to UK Law.

Excellent service.

The dress was lovely. Unfortunately it wasn’t a good fit for me so had to return.

The garment was beautiful

The garment was beautiful but far too big and it was a small do I had to return it .

Love the quality of this dress

Love the quality of this dress, looks just as good at the end of the day as the beginning. Great service from Anthropologie