Heartland America is a world-class catalog and internet company providing quality products at value prices. Our mission is to delight our customers through product, price and service.
Heartland America (www.heartlandamerica.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers really love the easy-to-navigate website, noting that shopping online is simple and enjoyable. People frequently mention that the merchandise is high quality and consistently offered at fantastic, affordable prices. Buyers also appreciate the helpful support team, pointing out that assistance is fast and accurate. Though some reviewers were not happy with catalog discrepancies, defective items, or unexpected order fees, they faced challenges. A few consumers also experienced difficulties reaching support or getting satisfactory resolutions for their specific complaints. These occasional setbacks highlight areas where experiences did not fully meet expectations.
Auto-generated from all reviews of this business. For reference only.I requested a refund and surpassed the date for the refund yet still SENT IT BACK!! BUT HEARTLAND KEPT MY MONEY EVEN THOUGH THEY RECEIVED THEIR PRODUCT BACK. UNDAMAGED, COMPLETE & REFUSED TO MAKE THIS RIGHT.!!! SO I'VE TRIED TO CALL, GET HUNG UP ON SO THIS COMPANY IS FUD
Originally there were a couple problems and the supervisor i talked to was not willing to help correct these problems. A couple days later i received a call from another supervisor that heard about my problem/complaint. The first thing she did was apologize for what happened. Then she listened to the details and went over and beyond what i would have expected to correct the situation. I have been a customer of heartland America for over 15 years and normally any problems encountered are corrected immediately without having to talk to a supervisor.
The customer service rep, Danielle, was both understanding and efficient in resolving my issue.
I placed an order and one item was out stock. I received a refund check about 15 days later. I deposited it into my checking account. The check bounced which caused a problem in my account. I called and talked to Kathy. She said all the checks written after July 1st eere written wrong. She said I'll get a letter and a new check 8-10 days from now. This doesn't sound like a world class operation. The $28 refund cost me $60 in return check charges. I also mentioned to her that one of the items was defective and I would like to return it. She said they don't accept returns on anything that has been opened. I asked to speak to a supervisor. She said she was the supervisor. I asked to speak to her supervisor. She said she's the highest one. Not much of a product guarantee . She was silent 95% of the call. I told her i would never buy from Heartland America again and to remove my name from the mailing list. She said OK. I have never seen a company with this type of attitude in my entire life.
Easy on-line ordering, fast-efficient service and arrived promptly on time the way they said it would, and it was exactly what I wanted and needed for m y bedroom.
Usually has what I need at a reasonable price.
I delt with Ms. Danielle Steinhibel with my problem with my last purchase order. She immediately refunded my purchase with no questions asked. Could not be happier with this solution and will be back for future purchases. Thx Heartland America you did this customer right and had my back! William
Site easy to operate.i found if you don't order when u get cataloged the item might be sold out fast.on the whole the products are good and prices also.
It was easy to find what I wanted. The price was great, and it's made in America
Not liking to give out phone # and email address to order
After I placed the order I had a 15% first time user coupon in my e-mail. I called custormer service to see if I could get credit for it and they said no. I cancelled the order. The next day I placed the order again because I wanted the item. I was dissapointed that there wasn't a way to use the coupon.
Easy ordering . Great customer support.
It was super easy to look up what I wanted and to order it all. I really love your catalog, as you know because I get a lot of things from you that really catch my eye. I usually order from catalog but will start ordering on line because you make it easy for an older person. Thank you for the great discounts and great products!
I Have Been Buying From This Company For A While Now And I Have Been A Satisfied Customer.
I have been shopping at this store for years and will always be one of my favorite places to find things that I might need.
Excellent Quality and Variety of Useful Products Sold with Utmost Integrity. If you have a problem Customer Service is there to Help Solve it for you. JM
Shopping with Heartland is always quick, accurate and nearly effortless. They have good merchandise at a good price.
Heartland America is a great company to work with. Not only do they provide products that are high quality and cost less, but they also stand behind what they sell and will do everything possible to make the customer satisfied.
It was very easy to order on line. The check out was easy also. I thank you for my experience.
Its always easy and on time with your deliveries and i love your discounts as a member Thanks for your prompt and helpful experience !
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