Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
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Is Liberty Home Guard legit?
Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements.
However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.
Stephanie was very patient and kind with helping me navigate my claim process and resolution. Your company is blessed to have her on your team.
Reply from Liberty Home Guard2026-07-23
Thank you for your thoughtful feedback! We're delighted to hear that Stephanie provided such patient and kind support while helping you through your claim process and resolution. We'll be sure to share your wonderful comments with her she'll truly appreciate the recognition. Thank you for choosing Liberty Home Guard!
Signed up with Keith this morning. I was having major issues with my current home warranty company. Keith was very knowledgeable about the industry. Sold me on Liberty Home Guard having customer service calls handled in the U.S and a 24 hr. Emergency number. With my current provider, I get a new person every time I call so it always seems like I'm starting all over.
Reply from Liberty Home Guard2026-07-23
Thank you for choosing Liberty Home Guard and for sharing your experience! We're delighted to hear that Keith's industry knowledge and professionalism helped make your decision an easy one. Providing responsive customer support and dependable service is something we take great pride in, and we're excited to have you as part of the Liberty Home Guard family. Welcome aboard!
Lucas Marin helped me in less than 5 minutes. Was expecting to be on phone long time on A Sunday . Thank you Lucas
Dottie
Reply from Liberty Home Guard2026-07-23
Thank you, Dottie, for your wonderful feedback! We're so glad to hear that Lucas Marin was able to assist you quickly and efficiently, especially on a Sunday. We'll be sure to share your kind words with Lucas. Thank you for choosing Liberty Home Guard!
Jayden was knowledgeable and helpful in reviewing my options. He went over what was offered and my alternatives.
Wait times always longer than anticipated.
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your feedback! We're pleased to hear that Jayden was knowledgeable and helpful while reviewing your options and explaining the available choices. Providing clear information and helping our customers make informed decisions is very important to us. We'll be sure to share your kind words with Jayden. Thank you for choosing Liberty Home Guard!
Andy the tech was great. He diagnosed my washer issue in less than 2 minutes. All good as he showed me how to clean it out etc.
He then worked on repairing my dryer noise.
Great staff member!!!! The CS staff member that called me was very nice and professional too .
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're delighted to hear that Andy provided excellent service, quickly diagnosed your washer issue, and helped you understand how to resolve it. We're also glad he was able to assist with your dryer repair and that our customer service team provided a friendly and professional experience. We'll be sure to share your kind words with Andy and the team. Thank you for choosing Liberty Home Guard!
All of the people I have ever dealt with at Liberty Home Guard have been very friendly, polite and professional. Frank handled my concern today quickly and easily and to my total satisfaction.
Reply from Liberty Home Guard2026-07-23
Thank you for your wonderful feedback! We're thrilled to hear that your experiences with the Liberty Home Guard team have consistently been friendly, polite, and professional. We're especially glad that Frank was able to address your concern quickly and provide a solution that left you completely satisfied. We'll be sure to share your kind words with Frank and the team. Thank you for choosing Liberty Home Guard!
Poor customer service! Not sure which company is worse LHG or AHS.
Reply from Liberty Home Guard2026-07-16
Hello JB! We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter. Thank you for bringing it to our attention.
He understood the questions I had on both of my claims and explained the next steps well.
Reply from Liberty Home Guard2026-07-16
Thank you for your kind review! We're so glad to hear that our representative was able to answer your questions about both of your claims and clearly explain the next steps. Providing clear, helpful guidance is something we strive for, and we're grateful for the opportunity to assist you. Thank you for choosing Liberty Home Guard!
Mr. Joseph was professional, Knowledgeable and patient. He answered my questions and clarified the LHg resolation proposal. Very happy with LHG and will recommend LHG to my constituents. Robert Ching
Reply from Liberty Home Guard2026-07-16
Thank you, Robert, for your wonderful review! We're thrilled to hear that Joseph provided you with professional, knowledgeable, and patient service while answering your questions and clarifying Liberty Home Guard's resolution proposal. Your kind words and recommendation mean a great deal to us. We truly appreciate your trust and look forward to continuing to serve you!
Updating my previous review which is still going to be sitting at 5 stars as I just simply haven't had any issues with their service as I worked with Delancy during today's customer service interaction and they help me to quickly reschedule a particular rollover appointment that was already completed the day prior. Again, no complaints with her service or professionalism during our interaction and the same goes for my interaction with each of their agents for the past several years of service.
Reply from Liberty Home Guard2026-07-16
Thank you for taking the time to update your review and for continuing to place your trust in Liberty Home Guard over the years. We're delighted to hear that Delancy was able to quickly assist you with rescheduling your rollover appointment and that her professionalism made for a positive experience. It's especially meaningful to know that your interactions with our team have been consistently helpful throughout your membership. We truly appreciate your kind words and your continued support!
Louis Pena was very helpful and answered all my questions. Great job
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your feedback! We're glad to hear that Louis Pena was helpful and took the time to answer all your questions. We appreciate his dedication to providing great service and ensuring you had the support you needed. We'll be sure to share your kind words with Louis. Thank you for choosing Liberty Home Guard!
Jaden was.professional and to the point. We decided the problem was solved and no further action was required.
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're glad to hear that Jaden provided professional and efficient service while helping address your concern. We appreciate his ability to communicate clearly and work toward a resolution. We'll be sure to share your kind words with Jaden. Thank you for choosing Liberty Home Guard!
Fabio was very informative and he clearly explained the claims process.
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your feedback! We're happy to hear that Fabio provided informative and clear guidance throughout the claims process. Helping our customers understand each step is a priority, and we're glad Fabio was able to make the experience easier for you. We'll be sure to share your kind words with Fabio. Thank you for choosing Liberty Home Guard!
Listened to what I had to say, and followed through.
Reply from Liberty Home Guard2026-07-23
Thank you for your feedback! We're glad to hear that your concerns were heard and that our team followed through to assist you. Providing attentive service and reliable support is important to us, and we appreciate you choosing Liberty Home Guard!
They charge you without giving any intimation.
They charge me for 3 years in 6 month and when claim happened for water heater provided lowest model and no installation charges was paid. I have cancelled all my rental properties from them
Reply from Liberty Home Guard2026-07-15
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - ANIL JAIN" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Our AC went out of commission with a failed capacitor. We hired our own contractor to fix the same day due to TX heat and submitted invoice. Fabio called very next day and helped resolve it. He was kind, professional, very knowledgeable and experienced in resolving claims with grace and precision. Loved Liberty Home Guard for being the best home partner with people like Fabio! Highly recommend to my friends
Reply from Liberty Home Guard2026-07-23
Thank you for your outstanding feedback! We're delighted to hear that Fabio provided exceptional support and helped make the claim resolution process smooth and efficient. We understand how important a working AC system is, especially during the Texas heat, and we're glad Fabio was able to assist you with professionalism, knowledge, and care. We'll be sure to share your kind words with Fabio. Thank you for choosing Liberty Home Guard and for your recommendation!
He was very nice and helpful. No hassle. He explained everything clearly
Reply from Liberty Home Guard2026-07-23
Thank you for your feedback! We're glad to hear that our team member provided friendly, helpful, and hassle-free service while clearly explaining everything. We appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Liberty Home Guard!
Fabio was friendly, knowledgeable and explained everything clearly.
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're happy to hear that Fabio provided friendly, knowledgeable, and clear service. We appreciate his dedication to making sure everything was explained thoroughly and will be sure to share your kind words with him. Thank you for choosing Liberty Home Guard!
The gentleman was very polite, professional, and helpful throughout my claim process. He answered my questions clearly and made the experience much easier. I truly appreciate his excellent customer service.
Reply from Liberty Home Guard2026-07-23
The gentleman was very polite, professional, and helpful throughout my claim process. He answered my questions clearly and made the experience much easier. I truly appreciate his excellent customer service.
Alex was very courteous and professional. Voice was calm and answered all my questions promptly.
Reply from Liberty Home Guard2026-07-23
Thank you for your feedback! We're delighted to hear that Alex provided courteous, professional, and attentive service. We're glad he was able to answer your questions promptly and make your experience a positive one. We'll be sure to share your kind words with Alex. Thank you for choosing Liberty Home Guard!
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