Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
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Is Liberty Home Guard legit?
Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements.
However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.
I was a customer for almost 3 yrs with a policy on my rental property, then I added my primary residence a little over a year ago. Problems started when I thought I was extending coverage on my rental, only to learn that wasn't the case, it was just added stuff that I didn't require. Canceled that added policy a couple days after I realized it was a scam. Shortly after that, had a claim for my dishwasher in my primary residence and they wanted to replace my BOSCH dishwasher with a GE. When I learned that's how they roll (not replacing with same brand), I decided to cancel my home primary home policy and my rental policy. Since I've canceled have been completely jerked around on my refund. First they said it would be refunded to the card on file, then when I called today, I'm told a check was issues and it would take 15-30 days. BUYER BEWARE
Reply from Liberty Home Guard2026-08-14
Hello Stacy! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Fabio was able to review the claim on the spot and to clarify the current step in the process. Finally someone that could walked through the process after 6 failed calls.
Reply from Liberty Home Guard2026-07-23
Thank you for taking the time to share your experience and for your wonderful 5-star review! We're so glad Fabio was able to step in, review your claim, and clearly explain the next steps in the process.
We understand how frustrating it can be after multiple unsuccessful calls, and we're happy to hear that Fabio was able to provide the clarity and support you deserved. We'll be sure to share your kind words with him they'll mean a lot.
Thank you for choosing Liberty Home Guard. We're always here whenever you need us!
Thank you for your feedback! We're happy to hear that our agent provided patient and helpful service. We appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Liberty Home Guard!
I have been a real property owner for almost thirty years. In that time, I have had several home warranties. Liberty Home Guard ("LHG") is my current provider. LHG is the worst home warranty company I’ve ever dealt with. LHG showed no regard for me or my family’s welfare. It took 31 days, over 30 phones calls, 15+/- emails, as well as texts and "AI chats" to have my AC system replaced. What LHG doesn't tell you is that every time the claim moves from one department to another, they "give" themselves 24-48 hours to "respond"/move the claim on. Most of the company representatives I dealt with were uncaring and dismissive. Kam and Moises were the only exceptions. I can't, in good conscience, recommend LHG as dealing with them caused me an emotional and mental toll that is not worth the cost.
Reply from Liberty Home Guard2026-08-14
Hello Stephanie Simmons! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
I have spent upwards of six weeks trying to resolve a home issue a plumbing leak and bad pump. It’s too much information to capture here than I can.
Despite having certified person to do the job and who bid the job liberty decided to send a second person because they didn’t want to pay the first plumber. Now I’m starting the claim all over and the leak and bad pump still aren’t fixed
Reply from Liberty Home Guard2026-08-14
Hello Brad Bolstad! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
Fabio was very helpful and made the process very easy.
Reply from Liberty Home Guard2026-08-14
Thank you for your kind feedback! We’re delighted to hear that Fabio was very helpful and made the process easy for you. We’ll be sure to share your appreciation with him. Thank you for choosing Liberty Home Guard!
Thank you for the love! We’re so glad to hear you had such a great experience with Fabio. We’ll be sure to share your kind words with him. We truly appreciate you choosing Liberty Home Guard!
Eric Voelker provided excellent customer service. He helped correct a few issues with my billing. All the while, Eric was very pleasant and understanding. Well Done Eric!
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're thrilled to hear that Eric Voelker provided excellent customer service and was able to resolve your billing concerns with professionalism and care. We'll be sure to pass along your kind words to Eric thank you for choosing Liberty Home Guard!
Thank you for your wonderful feedback! We're delighted to hear that Luis Pena provided you with pleasant and helpful service. We'll be sure to share your kind words with him, and we appreciate you choosing Liberty Home Guard!
Thank you for your kind words! We're so glad to hear that you found the claims process easy and reasonable. We truly appreciate your trust in Liberty Home Guard and look forward to being there whenever you need us.
P
Patrick Willis美国 · 9 reviews · Experienced 2026-07-22 ·
★★★★★
Ricky was great but
Ricky was great but, L. H. G continues to fail. We are at day 62 without no resolution in sight. How is this your business model? I welcome your feedback. Do NOT apply the low rating to Ricky. He was quick and efficient. He gets 5*
Reply from Liberty Home Guard2026-07-23
Hello Patrick Willis! We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter. Thank you for bringing it to our attention.
I had a very disappointing experience with Liberty Home Guard. I filed my first claim and quickly realized the claims process is far too slow. First, they send a technician to diagnose the issue. Then you have to wait for the technician to submit the diagnosis, wait again for Liberty Home Guard to review it, and then wait even longer for a determination before any repair can move forward.
When you have a broken appliance or home system, you don’t have days or weeks to sit around waiting for multiple layers of approval. The entire process is frustrating and inefficient.
Unfortunately, because of this experience, I decided to cancel my home warranty. I was looking for peace of mind and prompt service, but that’s not what I received.
Reply from Liberty Home Guard2026-07-23
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - Kody" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
I was told explicitly that I am getting the same coverage that I currently have. It can also be confirmed on the recorded line. But when I get the agreement it does not have the ad on items. Another issue is they always try to oversell using scare tactics like price will go up so buy today for next 3 or 5 years. Very frustrating. I have been on hold for over 10 minutes as I write this review to resolve the ad on item issue which should have taken care of at the time of renewal.
Reply from Liberty Home Guard2026-07-23
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - Vinay Mehindru" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Sam was professional and offered me 3 options. He was ultimately able to resolve potential barriers of me being able to maintain service.
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're glad to hear that Sam provided professional and helpful service while working with you to find the right solution. We appreciate his dedication to resolving concerns and making sure you had options to continue your coverage. We'll be sure to share your kind words with Sam. Thank you for choosing Liberty Home Guard!
Thank you for your feedback! We're pleased to hear that your renewal process with Liberty Home Guard was smooth and convenient. We appreciate your continued trust and are grateful for the opportunity to continue protecting your home. Thank you for being a valued customer!
Thank you for your kind words! We're happy to hear you had a great experience with Liberty Home Guard. We appreciate your support and are always here to provide reliable service when you need us. Thank you for choosing Liberty Home Guard!
When I placed my claim, Liberty got back to me in less than 24 hrs. They determined over the phone that my garbage disposal needed to be replaced — which saved time and money on unnecessary technician visit and expense. The cost/coverage for the replacement was thoroughly explained and then I was patiently guided through the process of accepting the new item. Liberty took care of finding a comparable replacement item, ordered it, and chose the company to install it and remove/discard the old one. The cost of the new garbage disposal and all but $50 of the installation/removal charge is covered by my Liberty policy! They made it super easy and saved me a lot of money!
Reply from Liberty Home Guard2026-07-23
Thank you for sharing your experience! We're thrilled to hear that Liberty Home Guard was able to make your claim process simple and efficient, from quickly assessing your garbage disposal issue to coordinating the replacement and installation. Providing clear communication, convenient service, and valuable coverage for our customers is always our goal. We truly appreciate your trust in Liberty Home Guard and are happy we could help save you time and money!
Formal Complaint - Deceptive Trade Practices and Bad Faith Claims Handling
I am filing this formal complaint against Liberty Home Guard (LHG) for bad-faith claims handling, breach of contract, and deceptive trade practices regarding my residential service contract. LHG has engaged in a pattern of misrepresenting their contract terms, denying a claim based on an unverified diagnosis, and utilizing coercive settlement tactics to avoid paying the $1,500 policy limit for a covered air conditioning failure during a Texas heatwave.
Reply from Liberty Home Guard2026-07-23
Hello Wesley Zielicke! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Thank you for your kind words! We're thrilled to hear you received excellent service. We truly appreciate your trust in Liberty Home Guard and look forward to serving you again whenever you need us.
Thank you for your feedback! We're happy to hear that you found our team helpful. We appreciate your support and thank you for choosing Liberty Home Guard!
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