Protect your home’s most valuable systems and appliances.Starting at $1/dayLiberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
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Is Liberty Home Guard legit?
Liberty Home Guard (www.libertyhomeguard.com) has a 4.2 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Many consumers find the staff to be exceptional, noting that representatives are consistently polite, knowledgeable, and very helpful throughout the process. Reviewers appreciate the ease of utilizing the service and finding solutions, with some noting swift resolutions to issues regarding claims and replacements.
However, some customers also noted significant issues concerning the claims process, mentioning frustrating delays such as long waiting periods for technicians or extended review times. A few other people also felt that specific service interactions were poor, detailing instances of unfamiliar staff responses or difficulties in understanding coverage details.
Auto-generated from all reviews of this business. For reference only.
Great customer service very helpful. He spoke English clearly unlike some of the other customer service reps are hard to understand because of the language barrier.
Reply from Liberty Home Guard2026-07-30
Thank you for taking the time to share your feedback! We're happy to hear that you received great customer service and that our team member was able to provide clear, helpful, and effective support. Clear communication is an important part of creating a smooth experience for our customers, and we’re glad we could make the process easier for you.
We truly appreciate your kind words and will be sure to share your feedback with our team member. Thank you for choosing Liberty Home Guard we’re always here to help whenever you need us!
Very nice. Cool, calm and collected on a very busy day. English was very clear. She spoke loudly and at a good speed to where she was easy to understand.
Claim was collected efficiently and she answered all my questions. She did an excellent job.
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your thoughtful feedback! We’re delighted to hear that our team member provided such a calm, professional, and efficient experience, especially during a busy day. Clear communication and making sure every question is answered are key parts of the service we strive to provide at Liberty Home Guard.
We truly appreciate your kind words and are glad to know the claims process was handled smoothly. We’ll be sure to share your recognition with our team member. Thank you for choosing Liberty Home Guard we’re grateful for your trust and support! ⭐
Mr Fabio he is very Professional Friendly Wonderful he is Five start Customer Service 😀 😀😀🫶🫶🫶
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Fabio provided you with such a professional, friendly, and exceptional experience. Delivering five-star customer service and making our customers feel valued and supported is what we strive for every day at Liberty Home Guard.
We’ll be sure to share your kind words with Fabio he’ll be happy to know his dedication made such a positive impact! Thank you for choosing Liberty Home Guard, and we truly appreciate your trust and support. 🫶⭐
Lucas Miran was great! He was polite, professional, and kind. He worked quickly and I could tell he knew what he was doing. Make this guy employee of the month!!
Reply from Liberty Home Guard2026-07-30
Thank you for sharing such amazing feedback! We’re thrilled to hear that Lucas Miran provided you with such a positive experience. His professionalism, kindness, and ability to quickly provide knowledgeable support are exactly the qualities we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Lucas he’ll definitely appreciate the recognition! Thank you for trusting Liberty Home Guard, and we’re grateful for the opportunity to continue providing you with excellent service. ⭐
Outstanding customer service and quick resolution!
I contacted the customer support team and spoke with Lucas, who was able to resolve my concern within 3-4 minutes. Outstanding customer service and quick resolution!
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your feedback! We’re thrilled to hear that Lucas was able to quickly address your concern and provide such an outstanding customer service experience. Resolving issues efficiently while making sure our customers feel supported is a priority at Liberty Home Guard.
We’ll be sure to share your kind words with Lucas he’ll be glad to know his quick response and dedication made a difference. Thank you for choosing Liberty Home Guard, and we appreciate the opportunity to assist you! ⭐
Fabio was great in explaining all details and letting me know the extra steps taken to remedy this issue and my cost savings! He was so polite and so knowledgeable!
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your wonderful feedback! We’re delighted to hear that Fabio provided such a helpful and informative experience. Taking the time to explain every detail, outline the next steps, and help customers understand their options and savings is exactly the level of service we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Fabio he’ll be happy to know his knowledge, professionalism, and dedication made a positive impact. Thank you for choosing Liberty Home Guard, and we truly appreciate your trust and support! ⭐
Call was answered timely and handled and resolved matter quickly. The process has to repair our replace had been ongoing for 3 weeks now, so it's nice to hopefully be closer to a resolution. The rep was both professional and helpful, which was appreciated.
Reply from Liberty Home Guard2026-07-30
Thank you for taking the time to share your experience! We’re glad to hear that our team was able to assist you promptly and help move your claim closer to a resolution. We understand how important timely communication and support are, especially when you’ve been waiting through the repair or replacement process.
We truly appreciate your patience and are happy to know our representative provided the professional and helpful service you deserve. Thank you for choosing Liberty Home Guard we’re committed to continuing to support you until the matter is fully resolved!
Fabio was just use amazing !!! He took time to provide all information and made sure I understood it.
Reply from Liberty Home Guard2026-08-14
Thank you for your wonderful feedback! We’re thrilled to hear that Fabio was so helpful and took the time to explain everything clearly and make sure you fully understood the information. We’ll be sure to share your kind words with him. We truly appreciate you choosing Liberty Home Guard!
Thank you for your kind feedback! We’re happy to hear that Fabio was able to handle your situation quickly and provide you with great service. We’ll be sure to recognize him for his outstanding support. We appreciate you choosing Liberty Home Guard!
Luis was very friendly and helpful and addressed my concerns right away
Reply from Liberty Home Guard2026-08-14
Thank you for your wonderful feedback! We’re glad to hear that Luis was friendly, helpful, and able to address your concerns promptly. We’ll be sure to recognize him for his excellent service. We appreciate you choosing Liberty Home Guard!
He understood my issue quickly and did what he could to expedite my solution
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your feedback! We’re glad to hear that our team member was able to quickly understand your concern and take the necessary steps to help move your solution forward. Providing efficient support while making sure our customers feel heard and taken care of is a priority at Liberty Home Guard.
We truly appreciate your kind words and your trust in us. Thank you for choosing Liberty Home Guard we’re committed to continuing to provide the support you need whenever you need us! ⭐
The are CHEAP! All they care about is not spending money. I had a simple washer repair- and they refused to pay for service call. Only paid for part which was only a little overly co-pay. Ive had other experiences with them showing e they only care about spending as little as possible. Also- technician ws on hold for an hour waiting for approval. Wasting his time anemone.
Reply from Liberty Home Guard2026-07-30
Hello Sandi L! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved. Thank you for your feedback.
Lucas was very patient and diligent in furthering our claim resolution.
Reply from Liberty Home Guard2026-07-30
Thank you for sharing your feedback! We’re happy to hear that Lucas provided such patient and dedicated support while helping move your claim toward resolution. At Liberty Home Guard, we understand the importance of having someone who listens, follows through, and works diligently to help our customers throughout the process.
We’ll be sure to share your kind words with Lucas. Thank you for choosing Liberty Home Guard we truly appreciate your trust and the opportunity to assist you! ⭐
They do not even deserve one star. Two claims, two minimum reimbursements.
They claimed that purely mechanical issues were electrical. Their own technician was a jerk. Brought the wrong parts and made the problem worse. Then said it would be another 4 -5 weeks to get the correct parts. And we had to pay for that! Could not be without a major appliance for two months. Bought a new one and they refused to pay for it. Almost the same thing on another appliance. They told us if we repaired it instead of buying a new one they would reimburse us. They lied! DO NOT USE. THEY ARE SCAMMERS. Got two minimum reimbursements. Did not even cover the technician costs. Let alone the actual costs for the appliances or the parts.
Reply from Liberty Home Guard2026-07-30
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at [email protected] with the subject "Trustpilot Review - Matt Willis" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Thank you for your feedback! We’re glad to hear that Jayden was helpful and provided you with a positive customer service experience. We’ll be sure to share your kind words with him. We appreciate you choosing Liberty Home Guard!
I just used my warranty for the first time and this was the worst experience I've had. First, I paid more for my policy so I could use whomever I wanted when the time came that something did happen.
On Friday, early evening I noticed my AC wasn't working. I started a claim on the app and when noone was assigned I decided I'd call early Saturday to see how the process worked to use someone we choose.
They said we just have to get the work approved before they do any work and then gave me a phone number to call for approval.
Here is the first problem... you are on the phone forever!!! I was one the phone for over 2 almost 3 hours waiting on approval. The poor technicians were stuck here waiting for them to approve it that whole time. That is horrible customer service. Hire more staff if you are that busy. 2nd problem:
I had already paid the $125 fee they charge up-front when you call to have a warranty service done and then they tell me they are not going to pay for the service charge so I need to pay for that and oh, by the way they only pay for one labor fee of upto $150 for the entire year. So if you have anything else go wrong in your house that has a labor fee, good luck; you are paying the bill for that too. When I was sold my policy I was told all I would have to pay is $125 each time I used my warranty and the rest would be covered. This is so not what I signed up for. I will be canceling my policy and finding something else. I am beyond frustrated with this company. Do not buy a policy from them. They tout to be #1, but customer satisfaction is not a concern of their's. They sell you one thing and when you go to use it, there are other fees. Let's not forget the wait times. Wow!! Just say no thank you and run now!!!
Update
I filed my claim and they have been waiting to be reimbursed. They had emailed and asked for my address stating they needed it to process the claim. ( I sent it, even though I was thinking you ask me for my address as a confirmation; every time I call, but okay) I called again on Monday because in the app it shows they still haven't processed my claim. When I call I am on hold forever again and am told they need my address. I explained I already emailed that. I am put on hold multiple times again and eventually disconnected. I called back was put on hold multiple times for 20 over minutes. I finally said why are you putting me on hold. You have my email. You should be able to process my refund. He explained he was trying to get ahold of the senior account manager that had tried getting ahold of me. (I had also previously tried returning his calls but got tired of the ridiculously long wait times and gave up.) By this time I was very upset and I said so basically you are holding my check hostage until I talk with your account manager?? Because you already have my address and you are not cutting my check. This is clearly unethical! I said I will be updating my review and reporting to the Better Business Bureau. They clearly do not care about their customers! BEWARE
IF YOU HAVE A GOOD HOME WARRANTY! PLEASE SHARE!
Reply from Liberty Home Guard2026-08-14
Hello Jennifer McLean! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
Lucas is an extraordinary salesman and he cares about his job
Reply from Liberty Home Guard2026-08-14
Thank you for your wonderful feedback! We’re delighted to hear that Lucas made such a great impression. It’s fantastic to know that his dedication and genuine care for his work stood out to you. We’ll be sure to share your kind words with him!
Luis Peña had the best customer service.
• Patient & Respectful ✅
• Informative & Helpful ✅
• Overall Experience - Stellar! ✅
• Request Resolved ✅
He would be a good trainer for new employees. Represents the company well!
Reply from Liberty Home Guard2026-08-14
Thank you for such an incredible review! We’re thrilled to hear that Luis Peña provided patient, respectful, and informative service while resolving your request. Your kind words about his ability to represent Liberty Home Guard and train new team members mean a lot. We’ll be sure to share this recognition with Luis!
While the customer service rep, Luis Pena, was helpful, knowledgable and friendly; This company is incredibly dificult to work with. Liberty Home Guard has one of the most annoying phone trees possible. Liberty home Guard, is SLOW to respond, SLOW to make a decision and has so many layers of steps before actual resolution that I could die before they pay any money out or fix a problem that requires replacement of equipment.
Reply from Liberty Home Guard2026-08-14
Hello Bruce Johannessen! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved. Thank you for your feedback.
The support person was hard to understand, and apathetic
The support person was very hard to understand, with a thick accent and speaking too quickly. He did provide some information on the status of my claim, but seemed uninterested in truly helping me to get this claim resolved. This seems to be the norm now at LHG, they've gone downhill since my last claim; despite supposedly expediting things and my constant pleas to move things along, nothing seems to happen. This claim is for a washer repair, which should be an incredibly fast thing to resolve.
Go elsewhere for your needs of this nature.
Reply from Liberty Home Guard2026-08-14
Hello Paul Rogers! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
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