Nationwide is always easy to use
Nationwide is always easy to use, whether it is to add a pet to the policy for coverage or to submit a claim for an existing pet, everything is straightforward and simple to navigate.
About Nationwide Pet Insurance
Data updated- Website
- www.petinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 218 reviews
- Replies to negative
- 22% (5/23)
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About this business
America’s #1 pet insurance provider.Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers.Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Written by the business, not verified by us.Is Nationwide Pet Insurance legit?
Nationwide Pet Insurance (www.petinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the company staff members are exceptionally helpful, polite, and thoroughly knowledgeable when providing live assistance over phone consultations. Many people also find the digital platform extremely intuitive, fast, and remarkably smooth to navigate when establishing new coverage for their beloved pets. Consumers regularly highlight that the entire onboarding process is straightforward, efficient, and wonderfully budget-friendly for households. However, some customers also noted occasional technical difficulties when trying to properly register multiple animals or successfully access their online accounts. A few reviewers additionally experienced unexpected confusion regarding initial policy coverages, digital navigation quirks, and mandatory veterinary examination prerequisites.
Auto-generated from all reviews of this business. For reference only.What people say
Kia was very friendly and helpful
Kia was very friendly and helpful. I'm glad that I got to speak to him as a customer representative.
Simple and quick!
The service was fast and friendly
The service was fast and friendly. Already have one pet insured and he made it very easy to add another. Very satisfied.
The agent I had was very helpful in…
The agent I had was very helpful in deciding what plan my pet needed! She was very friendly and helpful.
Nationwide is the WORST
Nationwide is the WORST. I’ve been with them for 5 years then they ask me to update my card for my autopay, which I do, then they don’t back charge it and cancel my policy!! Then when I try to get it back they charge me more and my pet went without coverage for a few months before I noticed!! Awful, shady practices. I will NEVER use them again.
I want to cancel this because I was…
I want to cancel this because I was under the impression that this was like a medical card. I have called to cancel this transaction, and I am unable to get assistance now I am going to have to cancel everything through my bank.
Great customer service
Great customer service. Knowledgeable friendly and helped make best decision for me and pet
Very informative and helped me…
Very informative and helped me understand what im going to pay for
Super easy to sign up
Super easy to sign up! Wish the insurance would go into effect faster.
I have carried a policy with Nationwide…
I have carried a policy with Nationwide for decades, and had been very satisfied. Recently, my dog suffered a complicated illness, involving 3 separate life threatening diagnosis. The bill for his treatment was $22,000. Nationwide covered $8000. They listed one primary diagnosis, everything else was paid out as a secondary diagnosis, which greatly reduced the payout. I appealed to them to review and pay as multiple primary diagnosis. That was rejected. I am fortunate enough to be able to pay the $14,000, but many could not and they would be let down by Nationwide, facing a very difficult decision about what to do to save their pet.
Very easy
Very easy, very friendly and knowledgeable customer service agent.
Knowledge
Daniel was very polite and knowledgeable
Melody was extremely knowledgeable and…
Melody was extremely knowledgeable and very helpful.
Horrible value
I’ve been paying premiums for years. My pets are over 15 years old. They limit everything. Absolutely not worth it.
They refuse to pay out for anything
They refuse to pay out for anything, citing the most ridiculous claims of previous conditions. 6 months ago we said our cat was a bit wobbly and apparently that means his cancer 6 months later was a historic condition. Absolute filth of a company who have done precisely zero that they promised to do.
My agent was very helpful and patient
My agent was very helpful and patient. I wish I had found you many years ago.
John was very helpful and awesome to…
John was very helpful and awesome to worth with he broke things down for me quick and efficiently awesome guy give him my best regards
User friendly and easy to understand…
User friendly and easy to understand the process and information
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