products is good
products is good, but they need to work more on customer support, at times customer faces lots of issue with after sale service
About Samsung
Data updated- Website
- www.samsung.com
- Category
- Electronics & Technology
- Location
- United Kingdom
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 0% (0/183)
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About this business
SAMSUNG har det seneste indenfor elektronik som mobiltelefoner, tv, laptops, mp3 afspillere, digitalkameraer, monitors og hvidevarer. Support 70 70 19 70
Written by the business, not verified by us.Is Samsung legit?
Samsung (www.samsung.com) has a 1.4 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many consumers express strong dissatisfaction regarding the quality of the equipment, noting that certain products cease functioning prematurely or develop issues like poor battery life on phones. Furthermore, a considerable number of people report major issues with the service and pricing structure associated with repairs, including being quoted high costs for parts and labor. However, some customers also noted that certain flagship phones offer excellent camera quality, while a few praised specific models for good performance. A few other people mentioned positive experiences, stating that some items performed reliably or that they enjoyed the use of certain devices, like a specific tablet model. While overall service is often criticized for being slow or unhelpful, some reviewers experienced successful fixes from external, recommended services.
Auto-generated from all reviews of this business. For reference only.What people say
Samsung S23 Damaged in Service – Request for New Replacement
**Samsung Galaxy S23 Damaged During Authorized Service – Very Disappointing Experience** I have been a loyal Samsung customer for many years, but my recent experience with Samsung Authorized Service (BDH-Ankara) has seriously damaged my trust in the brand. On August 11, 2026, I sent my Samsung Galaxy S23 256 GB (SM-S911B/DS, GREEN, Turkey version), purchased in November 2023, to BDH-Ankara for a battery replacement and paid TRY 2,670.50. The phone was returned 7 days later. I recorded myself opening the package and immediately discovered several problems: • The SIM card tray was broken and bent. • The phone casing was scratched. • The replacement battery performs worse than the original battery, even after restoring the phone to factory settings. • The camera lens protectors were incorrectly installed: one was missing and two were missing their metal frames. I also had a very poor experience with Samsung Customer Service. I could not directly call customer service and had to request callbacks. Multiple representatives created cases without providing a concrete solution. A Resolution Center representative named Hasan even gave me a phone number (0212 401 02 19) and told me to call it regarding my case, but the number cannot be reached. Samsung WhatsApp support was equally disappointing. Representatives simply told me to contact the nearest Samsung Authorized Service and ended the conversation. However, there is NO Samsung Authorized Service in Şanlıurfa, where I live. This is precisely why I had already been forced to send my phone approximately 850 km away to Ankara. Another WhatsApp representative, BORA, behaved extremely disrespectfully and made me feel as though he was making fun of me. After years of using Samsung products, this experience has unfortunately made me lose confidence in the brand. I am also concerned about the internal condition of my phone and what may have happened inside the device during service. I do not want another repair. **I request a brand-new Galaxy S23 with the same model and equivalent specifications as a replacement.** Samsung should take responsibility for the damage caused during the authorized service process and provide a fair and satisfactory resolution. “I have photographic and video evidence documenting the condition of the device immediately after opening the package, and I can provide this evidence upon request.”
I love the phone I love my Samsung
I love the phone I love my Samsung. But what I do not like is that when you change the texting to the new SM, S, it knocked all my other texting out, I don't care for it at all, and it also blocks me from getting into other things. But most of all, I do not like the new texting at all.
Pathetic service from Samsung..
Samsung at V&A Cape Town gave shocking…
Samsung at V&A Cape Town gave shocking service and refused any sort of return or refund on a product that not only disappointed but didn't do as it was sold to me! Manager didn't want to try anything to assist because she said the item worked. Dont go there!
I will never buy a Samsung stove or any…
I will never buy a Samsung stove or any Samsung appliance ever. My daughter purchased a brand new stove 18 months ago for 1800.00 before tax and the oven quit working. The brick won’t do anything and Samsung won’t do anything either. This is unacceptable. In my opinion Samsung is complete junk. Don’t ever ever buy this product.
Samsung SSD is failing within 2 years…
Samsung SSD is failing within 2 years of not even overloading it. I bought one from Wallmart less than 3 years ago, did not even used it all the time, just uplaoded 100gb of data and kept stored. After less than 3 years it just died. While the samsung support is not responding and not accepting it as a warranty even though it should be eligble.
I bought an 85" Samsung TV approx 16…
I bought an 85" Samsung TV approx 16 months ago. Last week it just stopped working. I called support and saaid I need to take the TV to an authorized repair shop. I advised I am a 64 year old senior and the tv is mounted. On top of that its is quite heavy and would not fit in my car. Solution was to send someone to come see it for a cost of $250.00 I have has Samsungs over the years but to spend $3,000 for a tv was a major expense. To this day Samsung will not return emails or calls or at the very least offer a discount on one that works. Worst customer service and product
Bought a Samsung S25+
Bought a Samsung S25+. Very disappointed as I cannot wirelessly charge my phone as it's telling me the phone is too cold. What, in this summer's heat waves my phone is too cold? Never buying a Samsung product again.
Samsung Repair Experience
Samsung Repair Experience – No Accountability I am extremely disappointed with Samsung’s handling of my S23 Ultra. The rear camera was fully functional before I submitted the device for a screen and battery replacement. Immediately after Samsung’s repair, the camera began displaying “Camera Failed.” I escalated the matter to Samsung Head Office, but they did not conduct a proper independent investigation. Their decision was based solely on the communication they had with the repair centre. They did not acknowledge that the device was never properly assessed before the repair, nor did they review the available camera footage of the repair being conducted. Samsung also cannot provide documented proof of the phone’s condition prior to the repair showing that the camera was faulty before they worked on the device. Despite providing evidence that the camera was functioning before the repair, Samsung has refused to take accountability and will not repair the device without charging me. After multiple attempts to resolve this directly with Samsung, Head Office has now refused to provide a satisfactory resolution. I am extremely disappointed with the lack of accountability, investigation and customer support throughout this matter. This is not the level of service or accountability I expected from Samsung
Samsung Galaxy S20 FE 5G
I have used Samsung phones for decades. I currently have a Samsung Galaxy S20 FE 5G phone. I really enjoy my phone. It has an awesome camera. I hope to purchase a new phone and plan to purchase a newer Samsung phone in the next few months.
Bought a €500 washing machine 4 yrs ago…
Bought a €500 washing machine 4 yrs ago had a drum issue over a year ago they fobbed me off with a drum balancing call , Drum bearing has failed which was the issue a year ago, customer service like a broken record outside warranty nothing we can do about it…. Completely unacceptable DO NOT BUY SAMSUNG absolute rubbish
Disgraceful customer service and a warranty not worth the paper it’s printed on
Bought Bespoke Jet stick vacuum a short while ago. Never had an issue with the product, until the felt strip came off the brush head and wrapped around the roller. Trying to contact customer service is a nightmare, there is no email available, and every time you select the ‘contact us’ tab in leads you around in circles. At the bottom right I noticed a small circle, selecting this it lead me to a AI chat bot. I finally got to text a real person, who was condescending, unhelpful, and said my issue was ‘cosmetic-damage’ and wasn’t covered by the warranty
I choose this ring over the Oura ring
I choose this ring over the Oura ring. After one year I had to send it off to be repaired battery issuse. Thank God I chose to get the Samsung Plus Warranty on it. However one year later I am experiencing the same issue after the repair. However, I didn't report it before my warranty expired due to being in the hospital. So they said so sorry sucks to be you. My aunt has the Oura ring for over 5 years and has no issue. Buyer be warned.
Do not buy a Samsung refrigerator
Do not buy a Samsung refrigerator. Our evaporator Cover has gone bad and the part has been on backorder for 5 months now. Luckily this is a back up refrigerator for us, but for others, they would have to buy a new fridge. Samsung is unresponsive. Terrible customer service and no answer as to when off of backorder.
I raised a service request for my…
I raised a service request for my Samsung washing machine on 7 August 2026. The Service Request No. is 4440258898. Today is 16 August, and it has been almost 10 days, but the washing machine has still not been repaired. This delay is causing significant inconvenience. Kindly escalate this issue on an urgent basis and arrange for a technician to resolve the issue as soon as possible. If the machine cannot be repaired, please provide an appropriate replacement/resolution. Please confirm the expected resolution date and take immediate action.
I've always supported Samsung
I've always supported Samsung, the products I use have always had no issues other than wear and tear on my end. I would recommend this company.
The worst customer service
The worst customer service. Mixed messages and unhelpful. I will not be buying from samsung again.
My samsung phone
My samsung phone, the a 54 5 g has a problem with its connection to charge? It sometimes doesn't work. You have to jiggle it to get it to work. This seems to be a common problem from the people. I know their phone's not charging, so though things may be good about the phone. Phones are breaking down before you're done, paying for it
Never Purchasing Another Samsung Product Again
I've been a loyal Samsung customer for years — phones, watches, fridge, oven, and ring — but their customer service has finally cost them that loyalty for good. A year ago I had to send my Galaxy Ring in for service. It took roughly 100 hours of my time across calls, emails, and texts to get it resolved, with constant runaround between departments and reps who talked down to me instead of just answering the question. I told myself I'd never buy another Samsung product after that. The ring they fixed a year ago broke again, and I submitted a service claim within the warranty period. Samsung came back and billed me, claiming it was no longer under warranty, with no explanation. I asked why, in email, text, and by phone, repeatedly. No one could or would tell me. Instead, they sat on the claim and returned the ring to me after their own response window had closed - still unfixed, and now conveniently outside the warranty they refused to justify denying in the first place. This isn't a one-off. It's a pattern: stall, deflect, run out the clock. If you're considering any Samsung device that might need warranty service, know that the warranty may not mean much when you actually need to use it.
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