Great company
Customer service was top notch. Even though the original product I ordered wasn't in stock I was still able to get my beloved something she would like just as much. Thank you!
About Soufeel
Data updated- Website
- www.soufeel.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (53/54)
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About this business
“For Every Memorable Day.”SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.
Written by the business, not verified by us.Is Soufeel legit?
Soufeel (www.soufeel.com) has a 3.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers genuinely praise the wonderful quality of the personalized gifts and find the entire online ordering process exceptionally smooth and easy to navigate. People frequently mention that customer service is very helpful and responsive when sorting out prompt replacements or answering questions quickly. Though some reviewers were not happy with their purchases, mentioning specific issues like cheap build quality, manufacturing defects, or damaged items arriving in the mail. Some people were also dissatisfied with delayed shipping times, unhelpful tracking updates, and unresponsive support teams when trying to resolve delivery problems. Consumers also noted that obtaining refunds for defective products often took longer than expected.
Auto-generated from all reviews of this business. For reference only.What people say
Fast response and responsible solution!
Not received parcel and lack of customer service awful company
I ordered a customised bunny in a jumper from this company on the 16th of May. Took ages to ship eventually shipped on the 22nd of June and when it eventually did it was not delivered to my address. It has been marked as delivered however I have not received it. I have contacted the company on their email over a week ago and have received no response from the company to help. I would not recommend this company to anyone, complete lack of customer service and I have spent my money and received nothing. Awful service.
Reply from Soufeel 2026-07-12
We sincerely apologize for the issue you encountered. Your feedback is highly valuable to us, and we’ve already reached out to you via email to resolve this matter. Please check your inbox and reply at your convenience. We’re committed to making this right for you.
What a scam
What a scam! Was really looking forward to receiving the order (RM150) that is meant for a loved one. Ended up getting a low-quality cheap looking product that probably cost RM5 to make. Flea market vendor would have done way better. Received the product broken. Poor quality materials & looked like a cheap-skate product, far from images shown on the website. Never again!
Reply from Soufeel 2026-07-13
Thank you for letting us know about this. We sincerely apologize that the product fell short of your expectations. This is not the experience we aim to provide. Our team has reached out to you directly with possible solutions—please check your messages, and we’ll be happy to assist you as quickly as possible.
Had an issue with a parcel getting lost…
Had an issue with a parcel getting lost and the team quickly and efficiently resolved this and sent me a replacement.
I ordered a squishy dog nose and what…
I ordered a squishy dog nose and what came was a hard rubber that poorly resembled a nose barely attached to a Perspex picture of my dog and the brown wasn’t brown in was more of a terracotta colour; poorly made and nothing like it was sold to be like. I would like to point out I have not been contacted by them, I was contacted when I was questioning the delay in the dates they were giving me for delivery but that is the only contact they have had with me. My issue wasn't written for the delay my issue was written because of the product not being what it was made out to be and of very poor quality; so much so that I threw them out on the day that I got them.
Reply from Soufeel 2026-07-12
We sincerely apologize for the inconvenience. We understand how frustrating this must be, and we truly appreciate your patience. Please know that we’ve already contacted you directly via email to address this. Your satisfaction is our priority, and we’re committed to making this right for you.
The ring is gorgeous
The ring is gorgeous. My girlfriend loved it. It was easy to order.
ADDED CHARGES…
Added charges for vip insurance and shipping insurance is not cool!!!!!! Took my order from £29.99 to £54.92 without realising! Definitely not what your customers want!!!!
Reply from Soufeel 2026-07-10
We apologize for the inconvenience caused. Your satisfaction is important to us, and we are sorry that we fell short of your expectations. After checking, our customer service team has contacted you by email, please kindly check. We apologize again for the inconvenience caused to you and we will make improvements.
Great service
Great service, super cute product, responsive and helpful customer service.
Brilliant customer service
Brilliant customer service, efficiency in communication and overall quality.
Haley kind and prompt assistance really…
Haley kind and prompt assistance really helps a lot. Appreciate it
Very pleased with my dog nose fridge…
Very pleased with my dog nose fridge magnet Great quality
I have order wallets from Soufeel 3…
I have order wallets from Soufeel 3 times now. The first two wallets were good quality, but the 3rd one was not. The picture was stretched, which made my children look distorted. The engraved words on the back of the wallet weren't in the center of the wallet and went past the edges of the wallet. This caused some of the words to be very difficult to read. I let Soufeel know of my dissatisfaction and asked for a refund, as this was a gift and there was no way to get a new one make in time. Soufeel offered my a refund of 17% of what I paid for the wallet and shipping. When I asked for a full refund they offered me a 22% refund. I declined and took the offer for them to remake the wallet. The new wallet came and the picture was still distorted, but the words on the back of the wallet had been corrected. I am very dissatisfied with my experience and will not be ordering any more products from Soufeel!
Reply from Soufeel 2026-07-08
We sincerely apologize for the inconvenience. We understand how frustrating this must be, and we truly appreciate your patience. Please know that we’ve already contacted you directly via email to address this. Your satisfaction is our priority, and we’re committed to making this right for you.
Great products
Great communication Great products
Customer Service Made It Right
The initial product I ordered was nothing like I expected. I contacted customer service and they went out of their way, above and beyond, to explain the problem, offer suggestions and replaced the product with something better and to my liking. They informed me every step of the way about the process and sent a followup to ensure the product was delivered and to my satisfaction. So, although we got off to a rough start, the team came through and made it right.
Very helpful staff Very willing able to…
Very helpful staff Very willing able to help change it from black and white to colour 100% recommended
The service was Excellent!
Custom CD
Still awaiting the product but very much looking forward to it. Had to make a couple of changes and they couldn’t have been more helpful! Would recommend.
Purchased two of the projection…
Purchased two of the projection bracelets and the quality of the macrame is good but the actual photos can hardly be focused upon very disappointing they were bought so we can have our parents who are no longer with us there in a way on our wedding day.
Reply from Soufeel 2026-07-04
We sincerely apologize for the quality issue you encountered. Your feedback is highly valuable to us, and we’ve already reached out to you via email to resolve this matter. Please check your inbox and reply at your convenience. We’re committed to making this right for you.
I never received my items
I never received my items. When dealing with customer service just kept getting generic answer like talking to robot and then got left hanging when told to hang on and they never came back
Reply from Soufeel 2026-07-04
Thank you for bringing your concerns to our attention. We apologize for any inconvenience it may have caused you. After checking, our customer service team has contacted you by email, please kindly check. We apologize again for the inconvenience caused to you and we will make improvements.
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