About TackleDirect
Data updated- Website
- www.tackledirect.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 80% (20/25)
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About this business
Selling the finest in premium saltwater, freshwater, and fly fishing tackle. From leading fishing tackle brands such as Penn Reels, Shimano and more.
Is TackleDirect legit?
TackleDirect (www.tackledirect.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 80% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-27.
What people say
Angry as HELL
TWO-HUNDRED SEVENTY DOLLAR ORDER NOT RECEIVED. DISCOUNT TACKLE, on the other hand, always gets my order details CORRECT and my items are NEVER lost in shipping, UNLIKE TACKLE DIRECT. SHOP TACKLE DIRECT AT YOUR OWN RISK!!! This has been my SECOND ATTEMPT in using TACKLE DIRECT services in almost six months! Save yourself the frustration and use DISCOUNT TACKLE, instead. Notice of delivery: "left at doorway". Next day received: "delivery delayed". UPDATE: TACKLE DIRECT immediately took action on my order and once completed; a representative from TACKLE DIRECT personally reached out to me to apologize and voice assurances that customer service is a major priority for them. It is only fair and responsible upon my part as a customer to provide an UPDATE of the corrective actions that were taken by the company in my regard. Thank You for your quick attention, corrective action, and reaching out to me personally, Tackle Direct.
Reply from TackleDirect2022-09-04
Thanks for taking the time to speak with us today, Mr Peterson. We are always trying to improve, and your opinions and concerns are always taken seriously. We are glad we were able to correct any issues with the shipping carrier and get the items you paid for to you within our arrival estimate. We certainly appreciate you, and we'll hopefully be talking to you very soon when you need more gear.
Fast shipping
Last order for a last minute trip
Last order for a last minute trip. We cut it close but it got here in time!
Got what I wanted on time and the right…
Got what I wanted on time and the right stuff. Thank you
Nothing bad happened
Nothing bad happened. At all. This is because I buy darn near 100% of all fishing gear, especially the important stuff, from the world's best online bait shop...Tackle Direct!
Great fast delivery
Place my lure order online without any difficulty. Received my order complete in just a view days. Have ordered some Gloomis rods in past and was real happy with how they were packaged for shipment. Will be ordering MORE items in future.
Great service
Great service! As Always!
great buy AAA
Great place for tackle always goodgood…
Great place for tackle always good stuff I recommend
Best Service
As usual, great service from Tackle Direct.
Everything was easy and I received the…
Everything was easy and I received the order quick
No problem getting gulp baits
Missing bolt on the reel
Missing bolt on the reel. Not satisfactory response from customer service and Avet
Reply from TackleDirect2022-08-01
Jean, our apologies for letting you down on this order. When you emailed in about the missing hardware with your Avet reel, we immediately reached out to our Avet rep to get them to send out the missing piece you are needed. Based on the picture you sent in you were missing a nut instead of a bolt/stud. We have followed up with Avet multiple times in regards to the missing hardware that you are needing, and there is no reason you do not have the missing hardware by now. We are reaching out to you directly to do our best to help you in regards to this situation, and are back in contact with Avet to make sure you get what you need to get back out on the water.
Customer Support communication a little slow but very fair ...
I have been very happy with their services until I purchased a reel that had a fault. After (too) much back n’ forth the reel was replaced. Only to find a new reel with same error. It’s now 5 days since I wrote them and no response… thats just not good enough.. Not suggesting that TackleDirect are to blaim for the faulty reels..but they are responsible for handling the matter in a swift and proffessional manner. This is far from the case. Their Customer Support is simply not geared to handle ..well, customers and issues —————————————— Update: 1. Yes since this post customer service has now replied. And offered a refund, which is very generous. Happy about that. 2. Its not that I live in Denmark - response has been via email and still slow, so that makes no difference. 3. As a summary Tackledirect have done what they could (and beyond) it just took to long to communicate and keep momentum in getting to solutions. But I have revised my review rating based on their latest actions..and would happy to shop there again..
Reply from TackleDirect2022-07-29
Sebastian, First, this is not a normal return, exchange, or replacement situation since you are located in Denmark and not the USA. You emailed in on Saturday, 7/23, and we reached out to Penn first thing on Monday morning, 7/25, to initiate how they would like this to be handled. We have sold hundreds of this same exact reel, and your two reels are the only ones we have come across that the customer was not happy with the noise they made. 100% you should have been notified by our customer service representative that they were working on this for you, and that was already in motion on Monday morning. For not letting you know that, we certainly apologize. We have been waiting on a response from Penn, and you received an email as soon as we did. We have already sent you out a second reel for no charge in replacement of the first reel that you received, which was delivered on 7/5. We will be refunding you for your purchase of the reel. If you would like you can send the reels into Penn for service if you think the reels are truly faulty. Our apologies for any inconvenience and that you did not like the Penn Slammer IV DX spinning reels, it certainly was not intentional and we tried our best to assist you with your order.
The Best - That's All There is to Say
The single most reliable source for tackle I have ever dealt with.
Fast and organized
Fast and organized. Good outfit
Quick & professional
Hands down love Tackle Direct
Hands down love Tackle Direct ther isn't an item I need that they don't have.
Great price
Great price, fast shipping, will be my go to store for lures.
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