Ulanzi

Simón MedinaVenezuela · 1 review · Experienced 2024-12-19 · Posted 2024-12-19

I love Ulanzi products

I recommend them

Trustworthy, good quality product and good customer service.

I’ve ordered different items from the…

I’ve ordered different items from the Ulanzi. I’m satisfied with the company & the items as well. The customer service is at your disposal if necessary.

panfoton panftonGreece · 3 reviews · Experienced 2024-11-08 · Posted 2024-12-16

They answer really fast on every…

They answer really fast on every question, and the products were really value for money!

Deliver on time but not sturdy enough

Deliver on time but not sturdy enough Bought our ulanzi mt-44 last month and it worked well. Tried to use it yesterday, but the stand cracked and we can no longer use it. Waste of money

The order was placed,paid - nothing received in 3 weeks.

The order was placed and paid for over 3 weeks ago and to this day I have not received any response to my e-mails with my inquiry, nor the sheep ordered. Zero reaction from the store If I had known what approach this company and their store had to the consumer, I would have chosen another one. I'll never buy anything from them again

Very good products

Very good products ! I have ulanzi Y zero Tripod, Ulanzi TC001 Smart Pixel Watch 2882 (perfect with Home Assistant and Awtrix) ! The quality is excellent! The products are really great! And the support is responsive! I recommend 200%

Asif KhanPakistan · 1 review · Experienced 2024-12-11 · Posted 2024-12-11

Good quality

Quality is good, delivered on time, rapid customer service

I ordered a Ulanzi BP10 Hardshell…

I ordered a Ulanzi BP10 Hardshell Camera Backpack 35L on the 9t of november. After receiving nothing from them I send Ulanzi one email and they answered that the back was out of stock. After the 28th of dec i would get is. Because I did't want to to wait so long I asked the to refund my money. After one day my money wad refunded on my account. Compliments for ULANZ

This company is FAKE

This company is FAKE, they charge me and never sent the product. After numerous amount of threats they finally sent my money back. Always use pay pal, they will get your money back!!!

ranjith reddyAustralia · 1 review · Experienced 2024-12-10 · Posted 2024-12-09

My worst online experience ever

My worst online experience ever I ordered a backpack from Australia which was supposed to be shipped 15 days ago. So I reached out to them asking for an update. They sent me an email saying the bulk shipment was lost in transit and they would not be stocking the item anymore and an old tracking information for an item sent to a completely different country. I feel cheated. It’s been more than 20 days now and they don’t even have the courtesy of adding a note on their website. They still list the item as in stock.

Great Tripod

Fast shipment, tripod looks and feel sturdy, designed is very impressive, light weight, stylish look and feel.. will recommend for people travels a lot and don’t want to deal with bulky tripod.. looking forward to putting a review on YouTube.

Don’t buy directly from Ulanzi

I RETURNED an item I purchased directly through Ulanzi that I never even opened because I found out that it was way more expensive if I purchased similar item through Amazon and USPS tracking says it was delivered over a month ago but Ulanzi says they still have Not gotten it But USPS tracking indicated that it was delivered to the address Ulanzi provided where to return the item. It was only a $39 item and it cost me about $10 to ship/return it back. I’m still waiting for a refund. I will never ever buy directly from Ulanzi ever again if this is how painful to return items back to Ulanzi. Customer service is terrible and you can’t even call them or talk to someone. I’m still waiting for a response inspite of the fact that I already provided to Ulanzi twice the tracking nos, order nos, and all pertinent info they needed. A really terrible customer service!!!

Last time i buy from them and their…

Last time i buy from them and their product. Worst customer ever . Not willing to work with me. Doesn’t want to use a different transport , the one they use are on strike and they ask me to if i was willing to wait (what if the strike last for months???) i said no and told them to use a different transport and they said no. And they decided on their own to cancel my order and refund me . Mow im losing all the savings i hot from the cybermonday. And now they are not answering my emails juat ignoring me . BE WARNED !!!! Don’t by from them

Great service

Great service! Very kind and professional,responsive...keep up the good work

Vassilis KastrinakisUnited Kingdom · 1 review · Experienced 2024-12-04 · Posted 2024-12-04

Bad product

I bought a cage and an adaptor for my DJI Osmo Pocket 3 camera. The adaptor doesn't fit well on the cage and it moves, causing shake on the video. I contact them and they told me to put a gasket to stop the movement. They also gave me a 3 Euro coupon for a 70 Euros equipment that doesnt work. I will never buy from them again.

KKN doin'New Zealand · 1 review · Experienced 2024-12-04 · Posted 2024-12-04

Quick response

It doesn’t take too long for them to get back/respond to me when i have a question. Great experience.

Jason YuUnited States · 1 review · Experienced 2024-12-04 · Posted 2024-12-04

Ordered 2 items and only received one

Ordered 2 items and only received one. Reached out to their service team and was informed that the second item was out of stock at their main warehouse but that the second item was on its way from the other warehouse. still waiting to receive the second item but communication has been prompt.

Returning is a complicated process

Returning is a complicated process. In the future, I’ll buy and try it in-store.

James SparrowAustralia · 3 reviews · Experienced 2024-12-01 · Posted 2024-12-03

WARNING - False promises and delays!

I purchased the BP-10 backpack from their website and after waiting weeks and weeks with no update, I enquired about the item (where is it?). They told me that they actually sold it to me before there was stock available (no mention of this on their site), and I would have to wait a couple of weeks until it was available again. So I waited, then they told me there was a supply issue and I'd need to wait 3 more weeks. So I waited. Then after all of that, months of waiting, they told me that the shipment was lost and they won't be able to send me the backpack at all. No offer for compensation, no offer of a discount on my next order, just "Sorry about that". Be very careful with companies like this - they will just lie and make up false statements to take your money.