Ulanzi

I've been happy with the TT43…

I've been happy with the TT43 Extendable Photography Light Stand. It's light enough and sturdy enough for on the go.

AnthonyLAustralia · 17 reviews · Experienced 2024-11-08 · Posted 2024-11-21

The gear is great, but service leaves a lot to be desired.

The gear is great, the quality is fine. It even surpasses expectations in terms of what the LED 120W video light does. However, the service is woeful. Dreadful. Slow. Not good on following up...*and* they make mistakes. I swapped a smaller unit I ordered for a larger one (I had ordered the wrong one), but twice they sent me the wrong link to pay the small difference. Each time it means several days' delay between emails, then there will be the delivery time, which is from Sydney, 1000km to the north of where I am. My friend cannot collect from them either on my behalf. Advice: tighten up your systems, move quicker & answer people immediately - you are not Apple! Keep up with the innovative gear - they're great, but either employ more people or do your job better.

Ulanzi Smartclock and Support are Lacking

Have the Ulanzi Smartclock, and while firmware exists to tweak the clock, I wanted stock capability. I wrote support asking if there was a way to dim the clock past the "lowest" 10% setting. I also asked if there was a way to change the color of the clock's font. And finally, why after two years can I only select weather from somewhere in China? Support wrote a nonsensical response instructing me how to get to clock.local. I already know how to do that, and that doesn't help my issue. Needless to say, unless you want to re-flash with AWTRIX, stay away.

Ulanzi consistently delivers…

Ulanzi consistently delivers high-quality products, making them my preferred choice for camera and action camera accessories. Equally impressive is their exceptional customer service, which plays a crucial role in building consumer trust and fostering long-term relationships.

Claudiu StefleaRomania · 2 reviews · Experienced 2024-11-20 · Posted 2024-11-20

Good quality products

I am very happy with the quality of products from Ulanzi.

BP09 backpack

I have just received a BP09 backpack and I wish to express my positive feedback on all aspects of my order. The package was very well done and arrived in perfect condition. the backpack is well done with several compartments and a lot of space and a reduced weight that it's no easy to get on a backpack for cameras with similar size.

I thought it was a deal that was too…

I thought it was a deal that was too good to be true, and apparently it was. I purchased 2 of the 20 watt LED lights on the same order. They advertised buy 2 get a 3rd free. I got the two and they have refused to send the 3rd. C Their customer support would rather I return ( at my expense ) the two lights for a refund rather than ship the 3rd light.

Sebastian Bolivar vargasColombia · 1 review · Experienced 2024-10-18 · Posted 2024-11-18

I created my order (backpack BP-10) one…

I created my order (backpack BP-10) one month ago 18/10/2024 and I haven’t received yet it hasn’t even been shipped out yet. This is the order number ULANZI120139 I need your help on this, you promised me that the delivery will be by 15/11/2024 because you don’t have the “bag available”. I can’t wait no longer and I need you to ship it as soon as posible. I need to talk with a real person who can help me. no with a robot! I’ve been texting ulanzi everywhere and nobody answer.

40W Light stopped working abruptly and NO support

UPDATE: Still no resolution. I did get a reply. One rep passed me on to another. But the second one said said I didn't get in touch with them before the 1-year warranty (we both have the proof that I did; maybe they didn't check the history of this case?), and then they sent me a link to a newer version, saying that a rep at that link would give me a discount. They made no mention of how much the discount would be, and with no way to reach the rep. I went back to both of these reps about how to get in touch with the third rep, but no one has responded. ORIGINAL POST: I was initially impressed with Ulanzi as a great value and bought several items. But now my 40W LED light suddenly stopped working for no apparent reason after only a few uses and less than a year since purchase, during a photography session no less, which was disappointing enough, but when I reached out to Ulanzi support I was even more disappointed that they offered none. They passed me an email of someone else who never answered at all, and then just ghosted me when I asked if there was any other way to get support.

Mohd FirdausMalaysia · 1 review · Experienced 2024-11-15 · Posted 2024-11-15

Poor customer support

Poor customer support. Could not provide any solution or suggestion to customer. Unmannered response from the support team. I only get a "nope" to my product exchange inquiry. Asked if I can exchange my mini bowen light dome to standard bowen light dome due my confusion with their same product code for 2 different mounting type.

I have just received the Ulanzi Hiking…

I have just received the Ulanzi Hiking Stick Tripod Kit and one of the legs does not work properly. It sinks in as soon as you put any weight on it!! No use as a tripod. The other two legs work fine. I am not sure if it will take the weight of a DSLR with a long lens. Awaiting to see what Ulanzi are prepared to do. I had orders this for a trip to India. Traveling in two days time. Very disappointed.

Brian ConnersUnited States · 1 review · Experienced 2024-11-04 · Posted 2024-11-05

Product works very well!

Package was not delivered

Package was not delivered, customer support was not available.

Scott DavidoffUnited States · 1 review · Experienced 2024-10-25 · Posted 2024-10-25

What a hassle purchase

What a hassle purchase. Does not say that it is not available when purchased. Then I contacted them looking for my order and they told me via email that it will be shipped out )ct 23...its now Oct 25 and not shipped. Never knew it was coming from outside USA. Hope I even get the item, seems really cool.

Last time I buy from Ulanzi

Last time I buy from Ulanzi. They have a horrible return policy and make you pay to return the item along with multiple photos of the items, packaging, etc. They are good at marketing but not very good at customer service. I am sticking with the tripod brands that do not have these issues.

Zsófia BuzaHungary · 1 review · Experienced 2024-10-21 · Posted 2024-10-23

the delivery time changes, as does the delivery location without informing you before purchase

5-day delivery within the EU is guaranteed for the product in the webshop. This happened, but without any notification, I only received half of the products. I did not receive another tracking code, or that the other half of my package is delayed. I thought that the chargers for the lamp were just missing, so I wrote a letter to the customer service, who readily replied that yes, it couldn't have arrived because the charger adapters come from China, here is the tracking code. For now, the system says 26 days for delivery... I can't even test whether the lights I ordered work.

Long & incomplete delivery

My order was shipped with a delay and took significantly more time than estimated by Ulanzi's Customer Services team. In addition, when the second package arrived, I noticed that the order was incomplete. The item worth 1/3 of the total order was not delivered. Next time I will order from a local supplier - not through their webshop!

Varun SharmaCanada · 2 reviews · Experienced 2024-10-20 · Posted 2024-10-21

The most dishonest company with zero…

The most dishonest company with zero customer support. Order: ULANZI114714 My timeline starts with 15th September and still to this date of 21st October, After more than a month. The support team have literally no idea what’s going on with the orders. You can expect to do over 50-60+ emails and yet with no guarantee that the company will ever support you. The money is gone and it feels like more of a scam. There courier partners were on different level that there tracking never works. So no idea where you actual package is. Thanks ulanzi for your worst customer service with giving a sense of scam towards your customers. I lost 500usd along with more than a month of asking for a help. Please don’t say that you ever care for your customers because never you or your customer representative takes the issues seriously with high value purchases. I wish i never trusted your products and site for high value items.

Can’t get back money because customer service never replies

I bought a flexible light and it arrived with a defect. So I tried to reach the customer service, but they never reached back to me, also on instagram they ignored me. Now I have a useless defect light and don’t get back my money. Great company… never buying there again, and will have bad reputation between my colleagues and friends…

Carlos MesaSpain · 3 reviews · Experienced 2024-10-15 · Posted 2024-10-15

A company not recommended and with the worst technical service

Ulanzi sent me a smoke machine with bad batteries. They themselves acknowledged that the problem is general and that they would send batteries to everyone shortly. Shortly after, the batteries in my machine failed. Months went by and I asked them for the batteries that they were going to send free of charge and they never arrived. Ulanzi informed me that they did not have batteries and that I could buy them on a website. They gave me a 15 percent discount code. When I looked at that website I saw that they did not ship to my country, Spain. I informed them that I could not buy there because of this problem and Ulanzi no longer responded to my e-mail. A disappointment. An irresponsible company with the worst technical service in the world. They are cheap, but in the end cheap is expensive. Not recommended.