Shop Walmart Online for Low Prices on Top Brands in Computers, TVs, Toys, GPS, Video Games, DVDs, Music, Apparel, Housewares, iPod, Photo, Grocery, Baby Gear, Pharmacy & More. Free Shipping with Site to Store.
Walmart (www.walmart.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Shoppers frequently reported major problems with online orders, including missing items, damaged products, and severe delivery delays that left many consumers completely without their expected purchases. Additionally, customers struggled to get customer support, complaining that representatives were unhelpful, rude, and entirely unresponsive when trying to resolve urgent account complaints. The minority of people were satisfied with helpful staff members who provided polite and professional assistance during their local store visits. Some reviewers also noted fast delivery times and smooth transactions for certain online purchases that successfully exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.Everyone I’ve been to Walmart lately they are either out of what I need and no other options. Also there are hardly any registers open. The Walmart order pickers are very rude in the store and are always in the way. The last time I was there a guy and girl that was putting up stock were in the way just talking and no one could get down the bread isle.
I bought 2 A/Cs online. They said they'd deliver in 4 days. Got a tracking number and means to track. Didn't show up on scheduled date, no reason, just, in transit, will deliver the next day. Same thing happened the next day, will deliver the next day. Same thing happened except now, the package is loaded on truck - out for delivery. Delivery delayed, will deliver the next day. No notice at all the next day. I emailed the tracking company, their response was they'd make sure it doesn't happen again in the future. New notice, will deliver the next day. I can't get a refund without having something to return. DON'T USE WALMART
Walmart in general is fine. But store number 01847 in Silver Springs Florida has management problems and an I don't care what corporate says attitude. We've been shopping there ever since it was built. The first decade or two, it was great. But since then it's a train wreck. There are six other Walmarts in this county. None of them have the problems this one does. Aisles you can barely get thru, Stuff piled everywhere, Not enough handicap carts, people sitting in Charly's Steaks with the carts meant for Walmart customers. Constantly out of items, prices that don't add up when you get to the register. The only reason they're still in business is thier location,it's to far to drive at gas priced the way it is. Also, the few carts they do have "disappear" when it rains. I've talked to over fifty customers there and none said anything good. They all said if there was a similar store within a few miles they would quit comming here. The Silver Springs Shores store is about 15 miles out of the way but, they're never out of anything, I've never waited more than five or ten minutes for a handicap cart and they open more REAL cashregisters when a line forms (01847 I've seen sixteen people in line. Open another NO Way.
Anytime I find a deal on walmart website they cancel or lose my order
You canceled my son's birthday gifts that I ordered because you flagged my card and told me to call my bank and my bank said there was nothing wrong with my card. I will not order online ever again from walmart.com. worst experience I've ever had were service I've ever had will only buy in store for now on and will not recommend ordering from you guys online. I will pass it on at Walmart cancels orders and flags people's cards for fraud. When the card is my card and I'm the only one that can use it. I will never recommend anybody to use walmart.com where's service ever you need to get better service and take care of your website.
I was expecting a delivery and was sent tracking information that it would be delivered on a certain day. All of a sudden, I stopped getting tracking updates and never received my delivery. Called customer service. Before talking to a representative you have to run the quauntlet with their AI assistant. I called several times and got nowhere. The representatives are so overly friendly and polite to the point it is more rehearsed than genuine. They kill you with kindness but can't do anything to actually help you. Needless to say, I never got my delivery.
I ordered two tower fans from Walmart, I returned them literally the next day to the pick up area which is where i was told to return them too. The fans did not work properly and were not cooling the room at all. I called and contacted walmart customer service for over a month with no resolution. I was continuously escalated to a supervisor only to be told some one would contact me and they never did. I contacted them 7 times over a months time for my refund of $63.98. I was repeatedly told not to go into the store that they can not help new since it was a online order, To then be told in the last call to go in the store after a month. I was told several times by a person and the automated system my refund was issued on July 3rd. I still have not received my refund and was told there is nothing that they can do, so i don't have the fans or my money back.
I want to say Mario Im sure not what state or country. But he was awesome. He was nice to talk to real live person. They are having technically issues and instead of the other customer agent telling what I wanted to hear. He was honest made sure he I got right answer. He did anything he could to help me. Even the managers could not help. I had figure this out myself. Not tell me where my prescription eye glasses store would give me a approval. There system needs a up grade. Hope the technology department needs give a upgrade on this on order prescription eye glasses in there system. THANK YOU MARIO. HE NEEDS A PROMOTION. AWESOME AGENT.
Purchased 2 L Shape sleeper couches from Walmart.com July 25th, tracking and delivery was delayed as FedEx stated the labels were not legible and then they were unable to locate one package. Then finally got the packages, put the couches together and within 3 days, the seems were busting loose, cushions were visible, cheap wood inside the arms broke. Called Walmart for replacements, was advised have to refund and have FedEx to pick up, once it was picked up and received back at Walmart warehouse, they could issue replacement for another payment. Why refund and another payment for a replacement of a poor quality item. Then, FedEx driver stated they do not pick up any oackages without packaging. Walmart advised I buy boxes to ship furniture back but I was initially told FedEx would pick it up and return without a box. 2 days later, Walmart shared they were getting a local carrier to pickup with no boxes needed as it was being taken to a local facility. Once received, I’ll get a full refund. 2 days later I receive one refund, a shipping label again from FedEx requiring me to buy only 1 box, return 1 couch, I can do whatever with the other as it was refunded and not needing to be returned.i called back to Walmart and went over all this again to be told a submission for escalation for a full refund with no return needed will be requested, allow 48 hours for a notification of approval. Customer services was FN horrible, the supervisors were horrible. No one knew how to fix the issue. I am totally ashamed and highly disappointed with the level of customer service for this online order. Never again will I purchase anything I cannot pick up at the local store. EVER…
I recently needed a few things that I wanted quick. I stopped shopping at Walmart. Com because their views of equality, equity and just humanity didn't relate plus horrible customer service. I joined Walmart plus and ordered the items. Today, I am waiting to receive items I cancelled and because two days later the vendor decided to ship anyway, Walmart refuses to refund my money until the items are marked delivered. What a scam? I quickly cancelled Walmart plus and after this is resolved I will delete my information and the app and I am out. I would caution anyone ordering from Walmart.com even grocery delivery. I would have given zero. Customer service, I have no idea where they hire those people from. The worst, rude and disrespectful.
We actually had pretty good luck with deliveries. My issue is that (like Amazon) there a lot of disreputable 3rd party vendors selling on Walmart.com I was ripped off twice by the same vendor--they were really good at posting misleading pictures/descriptions. I complained to Walmart via the links. Not a peep. On the site that particular vendor has no review link showing so you can't warn others. Walmart.com appears complicit in allowing these vendors to rip you off.
Walmart Supercenter Store #1761 Pontoon Rd Granite City, Illinois. One week ago today July 28th and my Sister and I needed a few groceries so we headed to Walmart (our favorite store). 2 Team Members noticed the painful expressions in my face and the constant re- shifting in the ride cart. Michelle came over and asked if I was alright first, then she got permission to assist me with my grocery shopping. Michelle got my list done then made sure there wasn't anything else I needed before returning to her work. My Sister and I really appreciated her help as we thanked her then she reminded us to ask for assistance to our vehicle. I wish I could remember the other Team Members names but a big that you to all of Walmart Supercenter Store #1761, I believe its the World's Greatest Walmart in the State of Illinois and probably of all Walmart Stores.
THIS LONG LONG TIME CUSTOMER IS VERY DISAPPONTED! BEWARE OF AI FOR CUSTOMER RELATED ISSUES!! this is ridiculous. Everything I order lately shipping is delayed and I either have to cancel it and hope that it gets canceled or it sits there in limbo sometimes for two weeks before I ever get the item. UNACCEPTABLE WHEN YOU PAY FOR WALMART +. I am questioning renewing my Walmart subscription because of this. If you call or chat you have to specify a human not AI! What a crock! I use this service because of illness. Walmart + was supposed to be for convenience well it's not convenient anymore most of the time to use the app. not to mention the items you go in and select in your cart 3/4 of them or more say low stock and I've stopped even ordering those because there's an issue always with getting those items. Why do they ship items from PA to CA when I live next to PA in NJ????Come on Walmart you can do better than this. GET IT TOGETHER.
DO NOT SHOP HERE! Ordered online, deliveries never came. Called to cancel. Rep would not cancel. Asked for refund, Would not refund. Asked to send a confirmation email, would not send email. No help at all. Either stupid or just non-compliant. Shop elsewhere! Not worth the aggravation and out money. Calling bank to dispute the charges. Again, day in and day out I keep getting updates DELIVERY TODAY...it's a SCAM! No delivery ever comes! Then I'm told DELAYED. It's just one LIE after ANOTHER LIE. No refund. No emails. No communications except to lie that delivery is today!
Ordered saw that was in stock and ready to ship on Sat. 1 Aug. item sold and shipped by walmart and item was to arrive the next day. After my credit card was charge Item came back that it would be delivered on Monday 3 Aug, on 3 aug I was informed it is delay at another walmart store 30 miles away, no reason for delay and item was not issue refund. To add insult to injury I'm a Walmart+ member and this issue is starting to repeat itself more often. Soon even shipping by walmart will want a tip.
Years ago Walmart was taking over the world. Shut our entire towns businesses down. Then they decided to take down the groceries stores. Closed all but one. Now that everyone has little choice but Walmart they've decided to have less and charge more for everything. I tried to return an item and was informed it only had a 14 day return policy that no one knows about. Walmart went from trying to be the retail giant to dead in the water. I've been in the store When multiple items are out stock while the manger wants to stand around looking pretty instead making sure ever thing is taking care of. They charge 80 cents more for the same brand milk than the grocery store. Currently I have bought Coke products products that are either old stock flat soda or they cut ingredients including less carbonation. As for Walmart. com I will never buy from them again. You have to careful check who you're burying from. I do not want any more packages from outside of the U.S. Shipped directly to my house from China. Walmart has become a fraud and ripoff to its customers. Tried to use there customer complaints to inform about how unsatisfied I was as a customer I was sent right to the lazy manger of the store. I can't find anything anymore. I was looking for a small food chopper. Walmart has over 50 over priced frying pans but no food chopper. Thanks to Aldis for having exactly what I was looking for. When a small store like Aldis has what Walmart doesn't that speaks volumes about customer service. Every trip to Walmart has become a let down.
Had a terrible experience with online grocery, place order….they took my money but didn’t place my order and customer service really couldn’t understand the process, no communication at all I would never do anything online with Walmart, if I had HEB close to me I wouldn’t fool with Walmart terrible service
Walmart is a rip off. Do not give them your money because they could care less if you receive your order. They have no recourse if you do not receive your package. That is not customer service. I will be writing multiple reviews telling all not to buy anything from them. Buy from Amazon, you will at least get a refund or they will make good on your purchase. If i could give a -0 star I would.
Walmart has always been good to me but I got a man that would not allow you a word in edge wise. Yes I was frustrated over the entire situation of constant adjustment charges they claim they will give back but do not! Specially ebt customers that have only food products. They should be in trouble for taking advantage of the poor! The customer service gentleman I had kept talking louder over me, seriously sir that got me fired up I mean he wouldnt hear me what so ever because blowing a bit of steam feels better when it comes to your bucks. I just say forget it & closed out my walmart plus account I felt no compassion from the man I spoke with what so ever! Please do better walmart I always loved shopping the yellow dot
I want to share my experience with Walmart+ Travel so others can make an informed decision before booking. On May 29, 2026, I booked a flight and hotel package through Walmart+ Travel because the listing advertised the flight as "100% covered with stay" for Walmart+ members. Based on that representation, I expected the only cost to be the hotel portion of the package. After completing my purchase, I was surprised to receive an additional $156.79 charge from Delta Air Lines that was not reflected in the advertised package price. My hotel charge was $371.16, bringing my total to $527.95. I contacted Walmart the next day to dispute the unexpected airline charge. I was told Walmart was not responsible because the charge came from a third-party vendor. From my perspective, that explanation conflicted with the way the package was presented during booking. If third-party charges can still be added after checkout, I believe consumers should be clearly informed before they purchase. Because I believed I had been charged differently than the package was advertised, I asked Walmart to cancel the reservation. At no point during that conversation was I told that canceling would mean forfeiting the entire amount I had already paid. Had I been informed that cancellation would result in no refund, I would not have canceled. The airline and hotel confirmed the cancellation, but I received no refund. I disputed the charges with my credit card company, but the dispute was denied because the merchants confirmed that I had originally purchased the travel package. As a result, I paid $527.95 for a trip I never took. I filed a complaint with the Better Business Bureau seeking either a full refund or reinstatement of my original reservations. Walmart responded that it was reviewing the matter but also considered the complaint closed without resolving my concerns. I'm sharing this experience so other consumers know to carefully review every charge and ask detailed questions before booking through Walmart+ Travel. If you see language such as "100% covered with stay," confirm exactly what is—and is not—included, whether any third-party charges may be added after booking, and what the cancellation policy means for your refund if something goes wrong. This was my experience, and I hope it helps someone else avoid the same outcome.
201 reviews matching
Amazon
Target
eBay
Temu
Etsy
Best Buy
Apple
The Home Depot