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Is Walmart legit?
Walmart (www.walmart.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Shoppers frequently reported major problems with online orders, including missing items, damaged products, and severe delivery delays that left many consumers completely without their expected purchases. Additionally, customers struggled to get customer support, complaining that representatives were unhelpful, rude, and entirely unresponsive when trying to resolve urgent account complaints.
The minority of people were satisfied with helpful staff members who provided polite and professional assistance during their local store visits. Some reviewers also noted fast delivery times and smooth transactions for certain online purchases that successfully exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.
I purchased a treadmill through Walmart. I purchased the protection plan. My treadmill stopped running within the 30 days. I tried to file a claim. I was told I had to contact the manufacturer because of the purchase date. I contacted them and they said they had no repair option. After a long process. I got my money back from manufacturer. But I had a broken treadmill still. So I contacted Walmart and explained that I got a refund but I'd like to get it fixed and file a claim. I was told since I got a refund that voids the protection plan. I explained I had no choice to except the refund because the manufacturer does not offer repairs. Walmart told me I couldn't have both. I said I don't want both. I wanted my treadmill repaired. Walmart said since it's under the manufacturer warranty still. Walmart couldn't file a claim. So don't purchase the protection plan it's a scam. It will not protect your purchase if the problem happens under a year. And Walmart will not give you an option to have the issue fixed by them. They send you to the manufacturer that may or may not have a repair option. You stuck with whatever they decide to give you.
A DIFFERENT KIND OF STUPIDITY!
Walmart Wonders Why They Are Losing Market Share
Walmart Is Trying All Sorts of Rebranding Strategies
THEY SHOULD TRY TAKING CARE OF EXISTING CUSTOMERS!
LOWER PRICES ARE NOT THE ONLY PRIORITY OF CUSTOMERS!
I live 45 minutes from my nearest Walmart and have used them extensively for my grocery and pharmaceutical needs. On Tues am 28 Jul my Rx was sent, by my doctor, to the Las Vegas NM store. The Rx was medication needed for 2 emergency MRI’s scheduled for Wed pm. Without the Rx the procedures could not be done.
By Tues pm I had not received notification that the Rx had been filled, which was usually the case. I tried to contact the pharmacy without success. On Wed, 9:05am I called to determine what was going on. I was told they were waiting for my physical address. This was utterly ridiculous as I used the pharmacy before & my physical address should have been on file. Not to mention that I was not notified that this was a hold up. I gave them my physical address & was told the Rx would be ready in 20 mins.
1.5 hours later I arrived at the pharmacy, via paid transport. After waiting in line for a half hour, I was told that the Rx would not be ready for a half hour. If I waited I would miss my MRI appointments. The associate did not give a shit.
LACK OF PROFESSIONAL PROCEDURES and
LACK OF CONCERN BY THE ASSOCIATE has caused:
- Potentially significant medical issues
- Loss of funds
- Rescheduling issues.
NEEDLESS TO SAY, I WILL NEVER BE USING WALMART AGAIN FOR ANYTHING!!!
SAVE MONEY, DIE SOONER! WHO KNEW?
I've had numerous items leaking and destroyed. The lates was putting 2 jugs of cat litter on top of Macaroni and cheese smashing the boxes flat! It's like they have complete idiots packing this stuff and don't care if it arrives ok or not. I am about done with Walmart!
We Got a flat In the mountains so we took the tire to walmart cause we try to mend the tire but it wouldn't work we got Rosie at the Kingman store she was so pleasant and willing to help in anyway she could and she did we need more employees like her thank you so much Rosie
I bought a fridge from Walmart online. FedEx delivered it. When I took the box off it had dents. Walmart said they would arrange a FedEx pickup. Then a few minutes later I got an email saying that if I want to return it I will have to take it to a Walmart store. I am 73 years old and I don’t own a truck. How can I take it to a store? Can you see me hauling a refrigerator into Walmart? I bought a new fridge and feel cheated.
Could have better service. The items were ok. I was satisfied with the items I purchased. The customer service was really helpful. Delivery service was very slow. My order was really easy to make.
ADDENDUM:
After BAWLING on the telephone with the store Agent AND BAWLING to the Supervisor, I was given a $15 "apology"---WITH THE PROVISION I CAN ONLY USE IT IF I PURCHASE $25 WORTH OF GROCERIES!! Oh, by the way, the refund is "NOT AVAILABLE FOR CERTAIN ITEMS". So THEY SCREWED ME OVER and to appease me, I will get a refund that I can ONLY USE if I spend MORE MONEY, and I can't use it for items THEY DON'T WANT TO PAY FOR.
Wow.
That was last night. Woke up this morning hoping to get an e-mail saying THE GROCERIES I PAID FOR WOULD ARRIVE TODAY. Instead, the e-mail said they initiated a refund, adding, "YOU SHOULD SEE YOUR REFUND WITHIN 7 DAYS. IF YOU DON'T SEE IT, CONTACT YOUR BANK FOR HELP." HANDS WIPED CLEAN!
So to summarize, THEY delivered my groceries to the wrong house, I explained I DON'T HAVE ANY MONEY TO REORDER---nor do I have much food left---but not to worry. I'll EVENTUALLY get a refund.
I guess I should be grateful...
_________________
Ordered groceries. Tracker said my order would be delivered in 1 minute. After 5 minutes I checked the tracker and it showed my order was delivered---to the WRONG HOUSE! It took me 40 MINUTES to figure out how to reach an Agent for help since they didn't have a phone number listed on the app or website. The Agent said he would refund my order---it would just take a few days. I'M DOWN TO A FEW PACKAGES OF RAMEN but I'm supposed to WAIT FOR THE MONEY TO REACH MY BANK!? "You can reorder," he suggested "helpfully". I asked how can I reorder when I spent all the money I had on TODAY'S ORDER? So I asked to speak to a Supervisor. He said it would be pointless. After arguing for several minutes he finally transferred me to a Supervisor. And what do you know, he was right. Talking to the Supervisor WAS POINTLESS! We ended the call with a MAYBE I WILL RECEIVE MY ORDER IN 48 HOURS!! MAYBE!!! So while I heat up my ramen, I have to wait for an e-mail to let me know what they decide to do to resolve this. Based on pictures of all deliveries on the website, the Supervisor said HE CAN SEE my groceries were delivered to the wrong address based on the fact my front door is a different color than the one the order was dropped off at. IF HE KNOWS I WAS WRONGED, WHY CAN'T HE RE-SHIP MY ORDER FIRST THING IN THE MORNING!?!?!? SAFEWAY HAS ALWAYS WORKED WITH ME ON ISSUES LIKE THIS. I GUESS I KNOW WHO TO SHOP WITH FROM NOW ON.
This happened at 6:30pm. It is now 12:30am and I have yet to hear if I am going to get my groceries any time soon.
What is going on with Walmart horrible service now when it comes to delivery and shipping? I have been having issues for months now (not receiving all items ordered". I had a package delivered by "shipping" not delivery yesterday & it came in a Walmart bag. I just had surgery and hao to order sports bras due to my surgery & after the delivery driver dropped it off, the bag was brought inside and as soon as I opened the bag, all I could smell was weed! I contacted customer service and they sent me an email saying to return the "damaged items". I told the idiots that I could not go to the store because I am healing from surgery. They are refusing my refund and I can't make it to the store so I wonder how the Better Business Bureau is gonna take care of this situation
Horrific experience!
One item on my order wasn't delivered now they refuse to replace it citing I need to 'contact my bank' as they have no way of refunding it!
Terrible, terrible!
Here lately every time I go in this Walmart on treasury Drive I feel like I’m being watched by employees and followed around the store. I feel like I’m being harassed. This is crazy that you cannot even Shop in peace. I have never taken anything from this store nor would I. Feeling harassed.
I will never purchase another Onn TV again.
I purchased an Onn Roku TV for $193 after taxes, and what should have been a simple warranty claim turned into one of the worst customer service experiences I’ve ever had.
This began on June 11th when my TV failed after only a few months of normal use. I immediately filed a warranty claim, carefully packed the TV in a brand-new box with protective padding, included all required accessories, and shipped it back by June 23rd exactly as instructed.
After waiting more than a month, I finally received a replacement on July 28th. It wasn’t even the same model I originally owned. Worse, it arrived in a beat-up box with inadequate packaging. The bottom of the screen was shattered, and when I turned it on, the display was cracked, discolored, and completely unusable. It was obvious the TV had been mishandled.
I immediately contacted customer service, sent multiple emails with photos, and spent hours on the phone. Instead of resolving the issue, I was transferred between departments, forced to repeat my story, and told multiple times that my case had to be “escalated.” Communication was poor, and I received little to no response to several emails.
Now, after nearly two months of waiting, Onn has decided to refund my money instead of replacing the TV. Even that isn’t simple—I was told my $193 refund will take another 12-14 business days to process.
Timeline:
• June 11 - Warranty claim opened.
• June 23 - TV shipped back.
• July 28 - Damaged replacement received.
• Now - Waiting another 12-14 business days for a refund.
No customer should have to go through this over a $193 TV. I fulfilled every requirement, yet I was left dealing with delays, poor communication, a damaged replacement, and an unnecessarily long refund process. I will never buy another Onn product and will be sharing my experience so other consumers know what to expect.
NOT a great delivery...The package looks like it was thrown in the woods. I dont live in a gated community either! I am handicapped...abd now speechless!
If Walmart shoppers miss delivers to a wrong door there steal your money and will not refund you, just steal your money.
And is nothing what can be done about this.
This is not ok and customers should not be robbed. This is so wrong
Their delivery service is trash. They employ lazy, dishonest drivers who will steal, leave orders at the wrong locations, or flat refuse to deliver bc they dont want to damage their precious cars. Dont bother depending on their delivery services if your are disabled and unable to travel or actually go into their stores.
Went into the store looking for shish kabob sticks The first two people I asked didn't even know where they were The third person just pointed over there somewhere The fourth person yeah it's down there on the left really people You're in customer service You're supposed to be helping the customers not pointing and saying down there That's why I hate Walmart and I don't shop there if I don't have to if it's something quick yes maybe but now no way I will go back to my store Meijer! Lock cleaner and doesn't stink
Good day,
Yesterday, I spoke with Diana (manager on Inaceridze) , who confirmed that my order of 10 kg of meat bones could be collected today at 12:00.
Upon arriving at the scheduled time, I was informed that the order was not available. Diana had not notified the butcher, the staff, or myself that the product would not be prepared. As a result, I traveled across the city unnecessarily.
This demonstrates a significant lack of professionalism and disregard for customers. Furthermore, no apology or prior notification was provided.
I intend to submit a review reflecting this experience. The staff on duty also confirmed that they had not received any information regarding this order.
I look forward to your response regarding how this matter will be addressed.
Sincerely,
Irene
Ordered a portable A/C unit, got it & ended up not needing it - never opened. Retuned within 2 days to our local Walmart, because why not ? It was easier. That was June 16. I have yet to get my refund eventhough I have the receipt to prove return. Numerous calls to Walmart.com and the same BS every time. Will never order again from Walmart.com
I want to tell about a WONDERFUL experience with the Walmart customer service rep named Angela, who works in Bentonville, Arkansas. Her expertise in listening to customers and working out their need is superb. I wanted to buy a bike for my great-grandson for his 4th birthday. He wanted a Huffy Marvel Hulk bike. I searched and could find one ONLY at a Walmart store in Ontario, Canada. I was excited and placed it in my cart. Upon check-out, however, I could not purchase the bike because I did not have a Canadian address. I wrote to the Walmart CEO in Bentonville. My request ended up with Angela. She said that Walmart does not normally ship from Canada to the U. S.; however, she would see what she could to. Well, I don't know what strings she was able to pull ~ but, after a few days, I received the bike. This sweet lady listened to me; she saw that the situation was a bit of a problem; she worked it out; this happy customer received her desired product. Angela should have the position of Trainer for the customer service reps. She knows how to do it right!! I appreciate her. She represented Walmart perfectly.!!
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