About Walmart
Data updated- Website
- www.walmart.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/166)
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About this business
Shop Walmart Online for Low Prices on Top Brands in Computers, TVs, Toys, GPS, Video Games, DVDs, Music, Apparel, Housewares, iPod, Photo, Grocery, Baby Gear, Pharmacy & More. Free Shipping with Site to Store.
Is Walmart legit?
Walmart (www.walmart.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Shoppers frequently reported major problems with online orders, including missing items, damaged products, and severe delivery delays that left many consumers completely without their expected purchases. Additionally, customers struggled to get customer support, complaining that representatives were unhelpful, rude, and entirely unresponsive when trying to resolve urgent account complaints. The minority of people were satisfied with helpful staff members who provided polite and professional assistance during their local store visits. Some reviewers also noted fast delivery times and smooth transactions for certain online purchases that successfully exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.What people say
When you place an order and the product…
When you place an order and the product arrives damaged. Walmart doesn't want to refund your money. The representative offers promotional credit to email but I never received it. When I read these other reviews, it seems like these reviews are being swept under the rug. This looks bad on the Owners, Vice Presidents, General Managers, Account Managers and Store Managers
I've been shopping at Walmart since the…
I've been shopping at Walmart since the pandemic and they consistently deliver. Website is user-friendly. Keep up the good work!
Ordered Coconut water and ensure…
Ordered Coconut water and ensure because I have health issues and it is pretty much all I can have right now. They where supposed to be delivered then got returned to warehouse because something was wrong with the item. Next day they delivered them, the entire side of the box tore off when I tried to lift it because it wa soaked, about half of both items had broken and leaked, the smell was sour rotten nasty. I contacted them and they wanted me to return them. I could not without a new box so asked them to send a replacement. and that I would need a label(I do not have a printer) and the driver must pick it up I do not drive. After waiting 10-15 minutes they say don't worry about sending back and they requested refund. Today I get this email, Thank you for contacting us about your order -----------. We're sorry for the issues you've had with this. We are unable to issue a refund, replacement (including specific pieces) or compensation for this order until the item is returned back in its original condition and packaging. You can simply start a return on your account for either return in store, return via shipping. You'll need to refer to your bank to dispute the charge(s) if you are unable to return item. Now I cannot get into my account it seems gone and I can't send the items back without a box. I have pictures of them being soaked and destroyed too. And for what it matters I used EBT because with my health I needed some help. And they want me to dispute the charges??? So I am out food items I needed badly and cannot buy more all because they can't package them correctly or the drivers can't not throw them around. I will never spend another dime at Walmart.
Walmart stoked money from me
I bought a fire pit from Walmart. com in May 2026. It never showed up. I’ve called Walmarts customer service number and was informed I wasn’t the only one who never received the fire pit and they took the product down from their website. They told me I would receive a refund but as of the 24July 2026 I’ve heard nothing from them. I called several times starting June 11 2026. So I m thinking Walmart is just stealing from customers instead of taking the time to treat their customers with some respect.
Walmart is not an electronics retailer/conflicted about ethics
Walmart is not an electronics retailer. Doubtless you know this, but who is going to tell Trustpilot? I do find things on the website even when their space-loving competitor doesn’t have them. Less crap being propelled across the ocean from third world countries just to feed USAs rampant consumerism. HOWEVER, despite spending money on ads, many of their employees to not earn a living wage - a lot of their employees are on military pension, social security or welfare - just look around. Sam’s Club seems to have poorer internal controls. If I buy something, before I even get home I am getting a new wave of Sam’s branded true and fake spam, including links to rate my experience that I am not comfortable to click on. Everyone loves the low prices, but if you are worried about going to a hot place when your time on Earth is over, maybe rethink it.
Walmart and the lies they tell ! [SHADY ]
Walmart, kept telling me lies, they tell me one thing then change and tell me another lie over and over,and theres been several times they charged me for items i didnt purchase they are shady ,i will be boycoting your stores copletely !!!! Already deleted my account ![SHADY DOUCHEBAGS ]
Heat, Payroll Issues, and Unfair Attendance Policies
My experience working at Walmart was extremely disappointing. One of the biggest issues was the lack of concern for employee well-being. While pushing shopping carts in temperatures over 90°F, I was frequently denied water breaks despite the physically demanding nature of the job and the heat. I also had repeated issues with payroll. My paychecks were frequently short, and when I brought the discrepancies to management's attention, they refused to investigate or resolve the issue. The attendance policy was equally frustrating. On just my third day of work, I became sick and provided a doctor's note. Because I had not yet worked long enough to accrue Protected Paid Time Off (PPTO), I still received an attendance point despite documenting my illness. The scheduling policies also felt unfair. Employees were expected to provide at least three weeks' notice for time off or schedule changes, yet I was threatened with termination for refusing to work Black Friday after being given only two days' notice that my schedule had changed. It was frustrating to be held to a standard that management did not follow themselves. Based on my experience, employee health, fair treatment, and accountability were not priorities. I cannot recommend Walmart as a place to work.
Fraud. No help!
Someone set up an account in my name and tried to buy items. I’m based in the UK and the only suggestion was to call the US to resolve the issue. I’ve had to just close the account and hope everything is OK as they don’t seem to monitor the email mailbox that was suggested online to try and get help.
Delivery Failure, Privacy Breach, and Unhelpful Customer Service
I am writing this review out of utter frustration with a recent $150 delivery order placed through the Walmart app in Linton, IN. As someone who has worked in customer service for 20 years, I understand that mistakes happen and I always try to extend empathy to reps. However, the level of incompetence, negligence, and poor service my family experienced today was completely unacceptable. My mother placed a $150 order for essential food and household supplies. The app notified us that the order was delivered, but nothing was at our door. Looking at the delivery photo, it was clear the driver dropped the groceries off at the wrong address entirely. When my mother called Walmart customer service to resolve it, things went from bad to worse: The customer service rep gave my mother the delivery driver's personal phone number and instructed us to text the driver ourselves. My mother explicitly requested that a driver re-shop and redeliver the groceries, as this money was her remaining budget for the next two weeks. Instead, the agent unilaterally initiated a refund leaving a family on a fixed income with no food and a 10-business-day wait for their funds to clear. After hours on the phone getting transferred between Walmart, Spark delivery support, and our financial institution, the third representative began speaking over my mother, dismissing her concerns, and attempting to lecture us while refusing to offer a real solution. While I regret letting my temper get the best of me during that final call, the representative's refusal to listen, complete lack of empathy, and condescending tone were the absolute last straw. We will never use Walmart's delivery service again. Moving forward, we will be taking our grocery business to Kroger. Walmart needs to severely overhaul its delivery accountability and train its customer service staff on basic empathy and problem-solving.
I have been a very loyal frequent buyer…
I have been a very loyal frequent buyer of Walmart/especially delivery for years! My issue is my credit card shows multiple charges with no product name or explanation only a date. It does not match up with my purchase history. This is not satisfactory and will force me to discontinue business. My merchandise is delivered from multiple stores and shipped as well as local delivery. I can't decipher from the purchase history if I'm truly not being over charged. This is a problem that must be fixed or customer lost. Thanks..
Unwritten Policy #10K
I feel like there is some unwritten policy for the Walmart employees who do the delivery shopping that they are to grab the fruit and vegetables that nobody in person would be willing to buy just to sell it.
Very disappointed with my Walmart+…
Very disappointed with my Walmart+ membership. My first delivery was incorrect and took three days to resolve. Many deliveries have been late, and one delivery scheduled for 7–9 AM did not arrive until much later. I joined Walmart+ expecting reliable, on-time delivery, but the service has been very disappointing. I would not recommend Walmart+ based on my experience.
i called walmart and no answer for a…
i called walmart and no answer for a application and one of the ladys said to call eye place there so i called there and no answer it is like walmart does not like answing the phones here at walmart in rohnert park
No means of contact to report unauthorised use of my email address
I received an email thanking me for my order. I have not ordered anything from Walmart so someone has used my email address. I emailed them about it from email addresses given on their website. I got an automated response saying the emails aren't monitored. I tried to do a chat but you need to log in to your account to use it. I tried to close the account but, as well as sending a code to my email they also do it to your phone, and I don't have that person's phone number. The only means of contact is to call them, but they are in the US and I live in the UK. I am absolutely disgusted that someone has used my email address but I have no way of closing it down.
Yeah my xbox one is still not here my…
Yeah my xbox one is still not here my $230 still has not been refunded. And I haven't received on update about my refund, my xbox one, walmart has stolen my money and will not respond That was on the 6th and now it's the 22nd, no replacement of the Xbox one, and no refund back in my account. This is what I was told in chat Manahil- Thank you so much for your valuable time Dale, I just looked into the order details and I am being completely honest with you as I can see that the previous agent has gone ahead and processed the refund request for your order It should be available in up to 10 business days. Only to be told right after my refund was denied and I'm not getting my money back. I NEED HELP
I had a great experience at the Walmart…
I had a great experience at the Walmart in Bridgeton. Usually that Walmart is not great, but Devonte in Outdoor section help me find the exact tool I needed and gave my great insight. Will be back to this location.
1000 towncenter Dr
1000 towncenter Dr. York, Pa 17408. Customer service is closed. This is the second time I tried to return something to this store. I was about to walk out after the employee said it wasn't open because they had no one to cover it. BUT she ended up processing two returns so I got in line. Only for her to tell me this time that she can't do digital returns. So what's the truth. They also ever so conveniently don't have set hours for it either. Am I the a.hole for writing a one star review?
Pharmacy indicated my prescriptions…
Pharmacy indicated my prescriptions would be ready on a certain day. They weren’t. I called to follow up and a miracle..they said they would be ready in 10 minutes. What’s going on??
THIS IS THE WORST RUN COMPANY ONLINE
THIS IS THE WORST RUN COMPANY ONLINE. AND IT'S MASSIVE. YOU CAN'T ORDER GROCERIES WITHOUT IT TAKING OVER AND HOUR AND CALLS TO SUPERVISORS EVERY WEEK. IT CHARGES YOU ON YOUR ONEPAY CARD AMOUNTS WHEN YOU DIDN'T ORDER ANYTHING BUT GROCERIES. WHEN YOU TRY TO FIX IT ONLINE IT INCREASES THE ERRONEOUS AMOUNT DUE. IT CHARGES THE WRONG CARDS FOR YOUR GROCERIES INSTEAD OF YOUR EBT CARD. THE FOREIGN AGENTS HAVE NO IDEA WHAT THEY ARE DOING AND WE CAN'T UNDERTAND THEM. THE AI OPERATORS TAKE TEN MINUTES TO TRANSFER YOU TO A LIVE PERSON. GET A CLUE. NO ONE HAS TIME TO CATER TO WALMART TRYING TO SAVE MONEY BY REFUSIING TO FIX THEIR ONSITE ERRORS.
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