Shop Walmart Online for Low Prices on Top Brands in Computers, TVs, Toys, GPS, Video Games, DVDs, Music, Apparel, Housewares, iPod, Photo, Grocery, Baby Gear, Pharmacy & More. Free Shipping with Site to Store.
Walmart (www.walmart.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Shoppers frequently reported major problems with online orders, including missing items, damaged products, and severe delivery delays that left many consumers completely without their expected purchases. Additionally, customers struggled to get customer support, complaining that representatives were unhelpful, rude, and entirely unresponsive when trying to resolve urgent account complaints. The minority of people were satisfied with helpful staff members who provided polite and professional assistance during their local store visits. Some reviewers also noted fast delivery times and smooth transactions for certain online purchases that successfully exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.Walmart AI is denying that it's ai. That's bullsh!t. So now even Walmart AI is coming to lie to you. Go shop elsewhere. Too cheap to have a human being answer the phone or help you with customer service? That's absolutely pathetic
The Tire Express in the back of New Castle are useless due to lack of knowledge and bad attitude. We have gone there for tires 2 months ago and ordered tires. Now this time the guy behind the counter told us he can’t order the tires , even though it was already done. 2 months ago the staff couldn’t find our name in the computer, or the tires. The staff in Tire Express need a training on attitude. I won’t go back.
I purchased a Sony Bravia 7 TV through Walmart, but unfortunately the TV was defective. I returned it the very next day. It has now been 14 days since the return, and I still haven’t received my refund. This is unacceptable customer service. I’m extremely disappointed with both the defective Sony TV and Walmart’s handling of the refund process. Overall, it has been a very frustrating and disappointing experience.
Walmart and OnTrac Delivery DO NOT ORDER FROM WALMART ONLINE UNLESS YOU WANT TO BE FRUSTRATED AND LIED TO. ONTRAC SAYS YOUR PACKAGE IS UNDELIVERABLE AND THE VERY NEXT TEXT IS THE PACKAGE HAS BEEN DELIVERED. IF YOU FIND NOTHING AT YOUR HOME AND CHECK THE TRACKING USING THE SAME TRACKING # AS THE TRACKING NUMBERS THAT SAY IT WAS DELIVERED. THEIR TRACKING WILL SAY UNDELIVERABLE. THIS GOES ON FOR DAYS. SAVE YOURSELF ALOT OF FRUSTRATION AND AGRAVATION!!! DON'T BUY FROM WALMART!!! USE AMAZON QUICK DELIVERY WHEN THEY SAY IT WILL BE DELIVERED AND THEY DONT PLAY GAMES. I COMPLAINED TO WALMART CUSTOMER SERVICE AND THEY ADMITTED ONTRAC IS THE WORST!! HOWEVER SOME DUMBSHIT UPPER EXECUTIVE MADE THE DECISION TO USE THIS COMPANY. MAYBE WHEN THEIR ONLINE SALES GO DOWN SOMEONE WILL THINK TWICE TO CHANGE DELIVERY COMPANIES. BOTH WALMART AND ONTRAC HAVE LOST ME AS A CUSTOMER. IF YOU THINK I AM ALONE IN MY COMPLAINTS JUST GOOGLE ONTRAC DELIVERY REVIEWS. THERE ARE PAGES AND PAGES OF NEGATIVE REVIEWS.
I ordered a backpack that was over $50. They delivered it to the wrong address by the time I realized it I had to get my daughter to go down there because I am disabled on a fixed income. It was not there I contacted Walmart and they don't really care. I think Walmart thinks they are too powerful to have to reimburse customers for their mistakes. In what world is that okay to cheat your customers. Especially disabled ones. I am going to contact the television news station and I hope that others will follow. My name is Hope and I live in Thomasville North Carolina
I order tires from Walmart and made appointment for the day after they was post to be there just to get a email saying that we cancel your appointment because we don't have the tires and then the same day they sent me a email saying that the tires are there so I made another appointment to get my tires put on and check in like I was post to just so they could go park my car in the lot and charge me $150 more on top of my tires. They shouldn't charge me more than $25 for making me wait for them. And 2 years ago my wife order tires and when she had a nail or something in her tires they said they were 10 years old tires. She showed them her paperwork and said look they was put on a month ago how can they be 10 years old my advice is don't go to Walmart for tires unless you have no choice. They will do you wrong I'm talking about Walmart in hartselle al. Also they are very rude
Price with GoodRx are the most expensive in Walmart Pharmacy. For 180 tablets Metoprolol Tartrate the price is $24 (Walgreens $14) but they charged me almost $40 because "the price vary" they say.They will tell you this after charging your card. I noticed the recipe exiting the store, returned to the pharmacy but they said once I left with the medicagion it is not refundable. This happened in Walmart Neighborhood pharmacy Covington LA. This is what Deep South is. Walmart became too greedy. Use CVS, Walgreens or other pharmacy.
I enjoy the prices of the products I was there to purchase but there wasn’t enough to choose from.All in all,I really enjoyed my visit
Update to the escalation on this issue: Walmart reached out again and offered an additional whopping total of $10 more dollars to our refund. What an absolute joke, all we want are the missing pieces or a decent refund for an item that was incomplete. The $25 refund still will not cover the cost of us replacing the parts ourselves. This was the first and LAST time we will ever shop Walmart online. We will also avoid the stores from now on and will try to get as many family and friends to do the same. We ordered a bedframe and had 2 missing parts when we were assembling it. I reached out to Walmart and the only option they provided was to return it which meant having to take it apart and be without the bedframe when we needed it at the time of assembly. I was told they couldn't just ship the missing parts out which makes NO sense. They then offered a measly $15 voucher which was more insulting than helpful. We'll have to make the missing cross supports ourselves which will cost a lot more than $15. I was told my complaint would be escalated to another department but I have no hope that Walmart will make this right. I'll update my review once I hear from whoever they escalated the complaint to.
I ordered 2 popup beach cabana's, which were different sizes so I could check them out. They send me two of the exact same cabanas in different colors, but smaller than the ones I ordered. I called their 800 number and tried to explain to the Indian outsourced center that they weren't the correct size and after a bit of discussion they finally grasped that they were the wrong items. They claimed to have found the right ones (confirmed stated sized on the listings) and told me they would send out the replacement and gave me return labels for the first ones. I was told that I would receive the replacement in 5 days and it wasn't tied to the return. When the replacements didn't come I called back and was not informed that I needed to return the originals first. There is no reason to do this as there are multiple ways to handle this, but this was now what I was told. I explained that they were summer season items and it was now 3 weeks into the summer and I still don't have what I ordered and was unhappy that it would take another couple of weeks for them to get the items back and then resent replacements. I was told "not to worry" as soon as the returns were scanned by the carrier the replacements would be sent. I returned the original cabanas are required and waited to hear back as to status of the replacements. After a week of not hearing anything I called back again and they had to look into it and found out they received the originals days earlier and no one seemed to understand a replacement need to be sent. They then processed the replacements and I received emails confirming. Days later I received the replacements -- the exact same ones I returned and not what I ordered. I tried to get the US HQ phone number and could not. They don't publish any other number than their 800 number and the Indians that answer that cannot do anything other than what the script tells them and then apologize for the company. If a company views their customers simply as a pile of cash to take from then I don't think they deserve to remain in business. For those who have not options, let me give you a BIG Walmart apology, you're screwed. For the rest of us we need to put Walmart on the bottom of the list and cut the list above them.
Rotten customer service almost none existence
Bought online, a toy, from a SPONSORED site, wasted money. Toy was generic and look NOTHING like the picture did
I ordered a mattress online and it was delivered to the wrong address. Not only did I have proof, they denied me a refund or and new item. When I reached out to the customer service email, I was ignored..I HATE WALMART.
Worst experience I am so embarrassed for Walmart it's so many holes in this box you can see the inside with all the white foam and they had the audacity to just wrap it up and clear it's about three holes in this big box.. you already know my furniture damage I'm not even opening it you get it back just like you.. but I'm disappointed Walmart used to be it.. and if you partner with a company they don't care enough about you to get packages right or Walmart I'm angry then more angry than I have ever. And I want it this furniture but you going to take it back looking just like you sent it. And you got the audacity that I got to wait for somebody to come and pick this up this trash that's what it is trash because it looks like trash.. like someone bought it and then y'all just sent it to me... Just wrapped it up all raggedy
Went to go pick up some funds and a employee stated she couldn't except my temporary driver license but she could except it if i was cashing a check ( which didnt make sense) (union city )I went to another one same thing ,(Riverdale) not gonna get into the employee ( usual suspect). Walmart in Georgia needs to update there policy pertaining to that hang a sign or something it was another person in line same situation didnt know after.standing there.25 mins smh .
Walmart must hate pets. I have a constant problem getting food to feed my cats. I am blind and do not drive and depend on Walmart Delivery to get what I need, which is a joke already when it comes to my needs such as food and drinks arriving. However, when it comes to my cats I am really upset that Walmart can not deliver the items they say are available. I put the items in my cart, I pay for the items in my cart. Then I get a notice that MULTIPLE items are out of stock. And every single can of cat food, including the petit double foil packs are "out of stock" Not just one Brand, not just one Kind, but Every Single one. This is a little odd to me. How are you out of Purina, Fancy feast, and Temptations? So now my cats just do not eat? This is unacceptable. I am seriously upset, and it is not like I can run to the store to get them food. So what do I do, place another 35$ minimum order and hope the next brands I pick are in stock. Or is this some type of scam Walmart knows you will need to spend more money hoping to get items they KNOW you Need? And another issue is missing items. Your order shows up and every single order it seems has at least one item missing. This is a whole different complaint.
I do not want to type a lot but oh boy do i have a lot to say about walmart. Short story, dont buy here if you can help it. They are scammers. They are stalkers. The worst kind of company. They treat everyone as a criminal. They stole money from me cause they thought taxes and fees were so important to steal from me when i got a refund for my order they messed up. Thats right $33 and they tried to hand me over $26. Good thing my bank doesnt mess around aitj scammers even the large corpo jags who think they can stomp on customers. Really i cant even step foot in store anymore cause all the cameras and dynamic pricing made the experience worse. The produce is crap and ofc course is contaminated very frequently. I think trash picking is safer at this point.
I thought using Walmart shopping would be very helpful. But too many problems, I'll just go myself. I ordered 28 items and they say they don't have or are low on stock of 16 of those items. And then I have to go shopping anyway. Often when they don't have something you don't get to pick a substitution. (sometimes, but often not). I hadn't used this for a few weeks because the last time I didn't get half my order. I am not sure what happened but I was charged, so I assumed the driver left them at a previous drop off. Walmart owed me around $56 but I only received around $45. I gave them another chance today but that's it, I am done using Walmart.
Mr.ANDi Manager of Walmart in Marketplace of GAbis the great and very kindfull Manager🙏👌🏻
Why in the world does Walmart shelf stockers not put bunn coffee pot filters with the coffee aisle in grocery? Instead they are located over by the coffee pots. Could you put some over on the grocery aisle when I buy my coffee, I can also buy filters on the same aisle. I have already bought the pot, now I just need to buy filters when I buy groceries! Makes no sense😘
201 reviews matching
Amazon
Target
eBay
Temu
Etsy
Best Buy
Apple
The Home Depot