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Is Walmart legit?
Walmart (www.walmart.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Shoppers frequently reported major problems with online orders, including missing items, damaged products, and severe delivery delays that left many consumers completely without their expected purchases. Additionally, customers struggled to get customer support, complaining that representatives were unhelpful, rude, and entirely unresponsive when trying to resolve urgent account complaints.
The minority of people were satisfied with helpful staff members who provided polite and professional assistance during their local store visits. Some reviewers also noted fast delivery times and smooth transactions for certain online purchases that successfully exceeded their initial expectations.
Auto-generated from all reviews of this business. For reference only.
Wrong item from 3rd part vendor, Walmart says your problem.
I ordered 3.cubic foot freezer from Walmart (they advertise it as thus). Walmart has 3rd party fulfill order. 3rd party sent a 2.1 cubic foot one. Contacted Walmart 3 times or more, no solution. Walmart said try vendor yourself. I did some 6-7 times. Went back to Walmart and they said process against purchase insurance and say it was broke (illegal). Walmart then said go to Capital One. Capital One said go to Walmart, Walmart said go to vendor. Capital One says talk with Walmart, Walmart says talk with 3rd party vendor. 3rd Party vendor ignores contact. Customer is screwed by all three. I took copies of all chats, even the ones where Walmart suggested I do something illegal and say the wrong item arrived broke.
Walmart has been awful lately- 2 orders in a row they use delivery person to deliver my orders that I requested for shipment, and 2 orders in a row the delivery people made mistakes — either missing items or missing quantity, and it takes forever to reach customer service.
5/5 Stars
Great shopping experience at this location Store# 1164! TC#0023 1626 1325 75781040. A big thank you to Bilinda, who served me today with a warm smile, exceptional helpfulness, and great professionalism. Also wanted to mention Sharmila from another recent visit—she was extremely courteous and helpful as well. Fantastic customer service!
Antony
I tried to place my order three times, but each attempt was rejected without any clear explanation. I reset my password twice, as instructed, but the problem still wasn’t resolved. When I contacted customer service through the chat, it also took several messages with the AI assistant before I was finally connected to a human representative.
Went to California, MD location on 7/20/26 around 10:15pm. Staff that I encountered were all a 10/10.
Polite , informative, helpful and knowledgeable of where items were located. Two of them actually went to the aisle while I shopped for other things. I only wish I could name them individually. Best experience ever in all the years I’ve been buying goods from this company..
I placed an order for a simple item last week in July 2026. They delayed my order and I have yet to receive my package. I genuinely do not like Walmart or its business model or practices I will never do business with Walmart again.
I bought a phone from Walmart and it no longer has fast charging capabilities and I tried contacting them about it but they just brushed me off and even the Better Business Bureau wouldnt help me.
it says to throw item away no where does it say to bring reciept in for refund on recalled lettuce, but try and get a refund from Walmart...impossible...they do not care about anything but getting your money.no reciept is bs, who keeps reciept for groceries.
My kitchen set was delayed by a week and nobody bothered to email me about it. The knife is completely dull out of the box and the spatula feels like it's going to snap.
Walmart. com drivers are theives. Customer support agents are liars. Spoke agent Josh/Joshua promised me 50 percent off because driver stole my t.v. on 7/21/2026. then when I called the next day to honor what was stated to Supervisor Maddy stated the don't do that that they only can give me a 50.00 gift card.Which is all they could. Stated they will do a internal investigation with the previous agent but as far as from me 50.00 whole dollars.
Also curious what happens to the driver that stole the t.v.
Andrea Bey 313.477.3299
Trying to highlight the positive and negative Conway, SC
I have a subscription for Walmart delivery. 99% of the time they are on time. I order at least 4x's a month. A handful of times the order was delayed then canceled, which stinks if you are needing ingredients, but it saves me from shopping in the store. I hate food shopping so it's a good fit for me. However, they NEVER send good produce! Not sure if the shopper's are given instruction to pick the worst or the store just has horrible produce. I hardly ever get produce from them. I run to Food Lion 1/2 mile from my house. If the driver also does the shopping I tip them more. If the driver follows instruction to ring the bell I tip them more, but if the driver leaves the bags blocking me from being able to open my door to get to them, guess what? The tip will reflect that. All in all I stay with them because they have EVERYTHING! Where else can I get a can of soup, donuts, spray paint and dog food all in one place and have it delivered in a few hours (or less for extra money)? If they could work on their produce I'd be at a 5. I can forgive the occasional driver who doesn't think...
i've had three deliveries delayed and/or cancelled. found out that walmart cut the pay for their grocery delivery drivers. shitty f***ing corporate greed. how about we cut WALMARTS pay????? all the higher ups need a pay cut. if it's good enough for their employees, then it's good enough for them. SHAME ON YOU WALMART!!!!
I ordered something that UPS did not deliver
I was told to have Walmart start a request and they would refund me but I was not able to talk to someone with Walmart because the automated system with AI said that my billing zip code was wrong even though I know what my billing zip code is and had been calling them the day before and getting through but it would absolutely not let me talk to someone. So I was not able to get a refund on what UPS did not deliver. This does not look good on Walmart but also why is Walmart using ups when they are doing so badly right now?
The only reason I'm leaving a review is there's no other way to tell someone what happened.
Ordering groceries online - the frequency in missing items is horrible. **Now Walmart expects their customers to wait 10 days to receive a refund for missing items?!?!
The frequency in receiving expired items is just as bad. **Now Walmart expects their customers to "return" the expired items in order to receive a refund?!?! Seriously???
If I have to return expired items to your store, when those expired items should not have been on the shelf to begin with, I think it's time to shop elsewhere for my groceries. I will now know my items are not expired AND I won't have to wait another week for an item I ordered last week, but it wasn't delivered!!!? I'm over this mess!!!
MY CONFUSING MESSY PHONE PURCHASE
On vacation for the 4th of July, my phone got wet. I thought it might dry out but it's been days now and it has not. Fortunately, we have a home phone but it is a no go when your out and about! Desperate to get mobile service, I tried to get help with my phone at the carrier Metro PCS by T mobile. Of course, all they want to do is sell you another more expensive phone, charge you service fees and higher monthly rates!
Later, I remembered that I purchased my phone from Walmart and thought they would be the better option as far as price and return policy. When I got there, I looked at my options for phones and other things. At this point, it's after 9:30 and electronics closes soon... so I am hurring to get a mobile phone! The electronics guy was helpful but a new hire. He told me that I had to buy a $45 pre-paid card to make the phone work the way I needed it to. Since, the phone was only $20, I got a $45 card with the protection plan about $5. I asked if there would be any problem with returns... if needed--- he assured me that I had 30days for returns.
Unfortunately, here is where things feel apart! As most phone users do...I wanted my same phone number to avoid losing info. When trying to set up the device, I got impatient because I didn't have my prior phone account number & my email was not working either. These were needed to process a same phone number options! Losing my old number and data was not an option for me! The next day, I checked on trying to get repairs to my old phone and hoped to return the new phone.
Obviously, this its some kinda ----Act of God--- to return a phone to Walmart Customer Service!!! The first CS clerk pull me aside and explained the phone could be returned.... but not the card. I was calm and explained that the new clerk the night before ....said there was a 30day return on both. I was expecting them to make it right because--- it was a mistake....on their part! Upon my dismay, the clerk allowed me to speak with the manager. The so-called manager had already heard me speaking to the first clerk...and IMO was not about to help me with a refund.... of any kind! She said it's a "new" policy of ...no refunds for phones and cards. She literally push my phone back to me & sent me to the electronics department. Her words were "they would have to do the refund". I was already upset but went to the Electronics department. Guess who was there---- the newer clerk! He apologized and wanted to help because he realized he had given me the wrong information! He was a bit miffed when I told him they sent me back to electronics for a refund. He said" they know we don't do refunds in electronics ....at all! Even though he took full responsibility and went to CS with me, I had a feeling that there would be no correction in this Confusing Messy Phone Purchase!
We got to CS, and found the whole crew making remarks about me and my Confusing Messy Phone Purchase! The manager who sent me on a pathetic wild goose chase realized I was telling the truth about being misinformed. By then, I was really upset...she had treated me like a fool and her crew was all around her! With all those smirking subordinates around, there was never a chance for this to end well! I said "here is the clerk from last night"! She obviously wanted him to deny it but the young man had more integrity than she ever could have! He said " yes, I was incorrect last night she needs help with a refund!"With her mouth open and her clerks all around she continued to deny me any refund, store credit or even a sincere apology. I decided to leave and was livid...but not defeated!
The moral is... It doesn't matter if your a great regular customer, have a witness, a receipt & 14days for a refund! You can still be treated like a clown at Walmart Customer Service for about $70! Tomorrow, I go to Verizon...can not wait to finish this Confusing Messy Phone Purchase!
I placed a delivery order which included 2 packs of double curtain rods. There are 2 rods in each pack. I was charged for two packs but did not receive them. I went through the chats and finally got a call from customer service rep who was polite and helpful. She promised a fund plus tax for the two packs. However, I was refund for one pack. No explanation for the non=delivery. Now I'm starting over attempting to get refunded for the 2nd pack. THis is annoying and frustrating. Going to try Food Lion delivery next time.
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