Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
Written by the business, not verified by us.
Is Angi legit?
Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work.
However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
Auto-generated from all reviews of this business. For reference only.
They’re ripping off pros by offering the same leads to different contractors.
Reply from Angi2026-06-03
Hi Jueithos,
Thank you for your feedback
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
We're here to help
Best,
Klaidy from Angi
The guy that came to assemble my BBQ has never done one. He had no clue what to do. He was not vetted by Angi. He was only hired a week before.
Angi will keep your money if they didn't assemble the BBQ.
Reply from Angi2026-06-01
Hi there,
Thank you for your review.
We apologize if the app was not more helpful for your project needs. Please contact our Customer Care team at 888-811-2644 or send us an email at [email protected] and we'd be more than happy to address any specific questions or concerns you might have.
Best,
Hector CX Team
The charge me 50 dollars for nothing a ND I didn't start any job so terrible is a scam
Reply from Angi2026-05-31
Hi Antonio, we appreciate your feedback, and we apologize if any experience you had was anything less than positive. Please contact us via chat or by email at [email protected] so that we can review your account history and learn more about your specific situation to address your concerns. Best, Ammi from Angi.
I bought a product online and prepaid for Angi to have their technician install the device. the 1st contractor canceled without any notice, when he was 3 hrs late, I looked on Angi app to see it was canceled. the second appointment got cancelled and rescheduled via email, I adjusted my schedule both times and both times nobody showed up. now it's rescheduled for a third time so we'll see what happens on this third time! Update -June 1st I had 3rd appointment today, still a no call no show, no email, no nothing. Angie has a 2.4 rating. next time I will use trustdale or Thumbtack or another company instead of Angi. I believed Angi was a five-star but apparently it is not. I do not recommend using Angie.
I would use someone different who's more trustworthy and reliable. read the reviews yourself! Although Angi did provide refund for install $89.00, I'd rather pay and get it done. I want the service not the refund!!!!
Reply from Angi2026-05-31
Hi Jackie,
We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would be happy to address this matter further and investigate any work quality issues or cancellations you've experienced. Please contact us either by phone at 888-811-2644 or by email at [email protected] so that we may further assist you.
Best,
Hector AngiSupport
As a pro ,angi become a scam !! Charging customer over 950$ for a gazebo assembly then they wanted me to do by my self for 143 $ .this platform become a scam for pros .
Reply from Angi2026-05-29
Hi Younes,
Thank you for your review,
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
Best,
Hector from Angi
I advise against using this service. They send hostile workers out about being charged a $202 fee. which they pay for leads and it's their problem. I called to get an estimate only. I don't know what happened on their end but he expected a job and that's not what I asked for. I felt threatened after not being able to get him to leave from my porch. I will never use them ever again in life. I paid for their membership and now I'm fighting to get my money back after being transferred all over the place several times. Then I run into person name Randy who defended Angi tooth and nail. Not sympathetic at all. I will be filing a formal complaint and getting some kind of order of protection after feeling threatened this worker has my phone number and address. They are the worst!!!!!!!!!
Reply from Angi2026-05-29
Hi there!
We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your home projects. Please send your contact information to [email protected] so that we can locate your account and follow up with you.
Best,
Linda from Angi Support.
SHAMROK CHIMNEY CAME TO MY HOME TO FIX MY PELLET STOVE AND DIDINOT HAVE RIGHT PARTS GOT THEM FROM ME FOR THE GLASS THEN INSTALLED WRONG GASKET AND GLUED OVER WHOLE GASKET DID NOT CLEAN UP SCREWS LOOSE IN GLASS AND LOST ONE IN THE CARPET THAT I FOUND AND INSTALLED PUT GLUE OVER GLUE RATHER THAN CLEAN AND LEFT THE WORK AREA A MESS STATED NO REFUND AFTER MAKING THE REPAIRS MY SELF WORST SERVICE EVER I WOULD NOT USE THIS COMPANY IF I WERE YOU
Reply from Angi2026-05-27
Hi James,
We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644.
Best,
Andrea CX team
Left with mis assembled trampoline then canceled on
I got the run around for over a week and am still left with my trampoline not assembled correctly. You said my purchase would be refunded through Walmart and its not. You tell me to call walmart and deal with it. Now i basically just have several chores to do because I trusted Angi "to get the job done" and instead I just have several more things to do!
Left me with a wrongly assembled trampoline. Rescheduled 5 times then canceled me. Now I have a trampoline with a mat that is beginning to tear because your original professional didn't assemble it correctly and you did not hire another one to come fix it.
Reply from Angi2026-05-25
Hi Kira, we are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644. Best, Ammi AngiSupport
Angi states that they need 2 days to hire a "pro." Please note that each "pro" has 2 hours to complete their assembly. The first person they sent me took 2 hours to finish only half. Then he told me parts were missing and he could not complete the wardrobe. I called Angi and arranged for a replacement booking when my missing parts came. The 2nd worker could not speak English at all and he cancelled the booking right on the spot. The 3rd & 4th assembly worker were both the same (and I had him blocked) as he was a no show both times. The 5th time was a charm and I finally got my wardrobe completed after waiting an additional week as each scheduled booking is 2 days apart because Angi claims that's how long it takes to locate a "pro." Only the last worker was a "pro." I would not recommend Angi. You pay for a service and get no shows, non-English speaking, late and fraudulent workers who are slow and can't complete the job in the required 2 hours. Trying to get a supervisor is close to impossible as they state it will take 48 hours for a supervisor to get back to you and they don't. So after Angi responded to my review, I called the number. Guess what? The Angi representative was totally clueless. She had no idea how to "assist" me and kept saying that she could help me put a review on Angi. I repeated several times that I placed my review on Trust Pilot and that Angi's response was to contact them with the provided number or email them. This is exactly the point I made. No training, no professionalism. Total incompetence.
Reply from Angi2026-05-25
Hi Kay, we regret to hear about your experience and sincerely apologize for any frustrations this has caused. We're really sorry to hear that your professional didn't arrive to your booking. It is very uncommon for a pro not to arrive at a scheduled booking, and it’s a behavior that we take very seriously. Additionally, we appreciate your feedback, and we’re sorry to hear about this experience. Rest assured that if you have requested a supervisor, they will contact you within 48 hours. Internal processes require this time to process your request. We are here to assist however we can. Feel free to contact us at [email protected] so that we may further assist you. Best, Ammi AngiSupport.
Ordered a ebike from Walmart and chose your sevice to assembly. Booking #26839211. Your company canceled on me the first time booked. Second time booked your pro never showed up or attempted to call me to let me know. I called your customer service they could not tell me why he did not show up. Customer service wanted to schedule me again. I said no. And cancelled. I need credit back for the assembly charge of $135.00. Walmart told me it is your responsibility to credit me back the assembly charge. Your company says it is Walmart's responsibility. I need you to refund my money back on the assembly.
Reply from Angi2026-05-25
Hi Wayne,
Thank you for your review.
We apologize if the app was not more helpful for your project needs. Please contact our Customer Care team at 888-811-2644 or send us an email at [email protected] and we'd be more than happy to address any specific questions or concerns you might have.
Best,
Hector AngiSupport
This company went from sugar to SHIT! I WOULD NOT TRUST THIS COMPANY WITH MY TRASH AND SERVICE PROVIDERS DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY.........
Reply from Angi2026-05-24
Hi Barry,
We are sincerely sorry to hear you feel this way about our company. We want to make things right, so if you'd like to discuss this in more detail, please reach out to us at 877-947-3639 to speak with a specialist.
Best,
Andrea from Angi
Selling your phone number. What a joke. After asking for estimates getting insurance phone calls again and again. Crappy company
Reply from Angi2026-05-24
Hi Marina, We apologize for any unwanted communication you've received. Please send your contact information to [email protected], and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at 888-811-2644. Best, Ammi AngiSupport
I DO NOT Recommend Mike Kimball/Divergent Drywall Solutions
I DO NOT Recommend Mike Kimball d.b.a. Divergent Drywall Solutions in Jefferson County, TN. He advertises on his website & guarantees his Work/Customer Satisfaction for 1 Year when you meet him to get you to hire him. He did not cover or protect many things in the garage...did a horrible ceiling & paint job... then left my garage a total mess with sprayed popcorn texture all over the interior garage door, my garage door opening system, my Red Cedar trim & baseboards & destroyed 3 fans he borrowed from me to dry the ceiling texture. The popcorn ceiling was not installed properly & immediately started cracking/bubbling. The ceiling texture HAS NOW STARTED FALLING OFF THE CEILING IN HUNKS onto my car & things stored in the garage. I will have to hire another contractor to come remove the whole defective ceiling job & start over...paying double fees to remove/replace his defective workmanship & product! He has ignored my attempts to contact him for 9 months of my "so-called 12 month warranty"! I called Jefferson County, TN & the City of Dandridge (where he lives) to check his business licenses & they both expired 5/15/26. The TN State Regulatory Board Licensing Agency said he has never had a TN State Business License. I paid him & now he has taken my money & RUN! I have filed a report with the BBB who is now investigating. I also filed reports with the State Regulatory Licensing Division, State Revenue Division, Consumer Affairs Division & Attorney General's Office. The Attorney General's office called yesterday & recommended I seek Legal Remedy by filing a law suit.
Reply from Angi2026-05-22
Hi there!
We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your home projects. Please send your contact information to [email protected] so that we can locate your account and follow up with you.
Best,
Linda from Angi Support.
Twice they said that they found a contractor and scheduled an appointment two days in advance. Twice they cancelled the appointment an hour or two ahead of time. This is somewhere between fraud and abuse.
Reply from Angi2026-05-22
Hi Bob,
We regret to hear about your experience and apologize for any frustrations this may
have caused. Please contact us either by phone at 888-306-2101 or by email at
[email protected] and we will be happy to further assist you.
Best,
Linda from Angi Support.
Al is morales painting LLC. Very thorough. Best painter I have ever had.
Reply from Angi2026-05-20
Hi Brenda,
Thanks for the great feedback! We are happy to hear that you had such a positive experience with that company! Be sure to leave a review if you haven't already, either through the app or by calling us at 866-986-5478.
Best,
Andrea CX team
Angi is a joke. Apps never work. Always an excuse. The customer service is a joke. Half the leads are fake. You have to put aside hours every week to call them and make adjustments because they have not fixed the site. What a waste of time. It's almost like they think we work for them. Save your money and more important your time.
Reply from Angi2026-05-20
Hi there!
We’re sorry to hear that you had a less than positive experience with our recent update to Angi. We’d like to address any concerns as well as discuss success strategies. Please reach out to our support team 877-947-3639 to discuss your specific experience.
Best,
Linda from Angi Support.
Angi will not show users businesses that meet their needs without submitting a lot of personal information first. When you do sign up, the fine print says they'll let companies use automated messaging to email and text you offers. Unless you want to get spammed for who knows how long, don't use Angi.
Edit: The reply from Angi doesn't address either issue in my review. Why even respond?
Reply from Angi2026-05-20
Hi Ryan,
We apologize for any unwanted communication you received. Our Project Request feature is designed to help homeowners get connected with pros more efficiently. Please send your contact information to [email protected] so that we can locate your account and follow up with you.
Best,
Andrea CX team
If you’re a contractor and thinking about working with Angie’s List, don’t do it. I signed up with them was told by one gentleman that each lead is specific to me and that they lead picks me and doesn’t get called by everyone, however when I spoke with another gentleman about canceling he had told me that that’s not true and that they send their lease to multiple contractors. I was hoping that they had changed their system and that I was not being lied to you however that was not the Case and now all of a sudden I’m getting charged more money than I was told I was initially told only $750 to get $1000 in leads and that I wouldn’t be charged anymore however they charged me $300 and now they’re trying to charge me $800 as I’m canceling. I would highly recommend staying away from them. What they do is criminal to an extent. And they are all liars there.
Reply from Angi2026-05-21
Hi Mark,
We're sorry to hear that you have concerns about your leads. When the customer's project matches your offerings and availability, you'll receive the project details as a new lead. We want you to be successful on our platform and have compiled some resources to help: https://bit.ly/45NIw0a. Some include recommendations on how to follow up with homeowners you can’t connect with and why responding quickly is so important. Feel free to give us a call at 877-947-3639 if you’d like to talk with our support team directly.
Best,
Linda from Angi Support.
Angi, it's been so long since I even used your poor site. It was an unsuccessful visit, but the worst part wasn't even that. You sold my information to vendors and about 1,000 have called me over the past 3 years. For that, you are 100% cringe and really unforgivable.
By the way, for people searching for a handyperson, try Taskrabbit. Ikea promotes them officially. I have used Taskrabbit 3x and was very pleased.
Reply from Angi2026-05-19
Hi there!
We apologize for any unwanted communication you've received. Please send your contact information to [email protected] and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at
888-811-2644.
Best, Linda from Angi support.
I have recording with the agents and “customers” I paid leads for. For a small fee of $210 per lead I was given the phone number for “real leads,” which would only result in me getting in contact with an actual customer 1 out of 10 times. Let me give you an example, I have paid $2500 this year for Angi Leads (12 leads) but only got in touch with 1 real customer during that time. When I offered to share my recorded attempts to reach the customers and share my photos of the emails and text messages I sent out to there supposed customers. But the supervisor in the customer service department said they are only responsible to get me the customers number, but they are not responsible to ensure that the customer actually answers. In theory they could have bots circulating the majority of these paid leads as Angie’s gets paid regardless and they clearly don’t care about us contractors getting work as they get paid either way. I will never use Angie’s again and instead I’ll reallocate my Angie’s spending into my Google leads spending as I get get in contact with real customers via Google. Also the customer service was horrible and the supervisors were dismissive and rude. Goodness I just wish I canceled my membership years ago!!!
Reply from Angi2026-05-19
Hi Daniel,
We appreciate you bringing this to our attention and regret to hear about the challenges you’ve faced with your experience. If you would like to discuss strategies or have any concerns, you can reach our Customer Care team at 877-947-3639 so we can locate your account and follow up.
Best,
Andrea from Angi
Thumbtack
HomeAdvisor
Angi Leads
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Taskrabbit US
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