Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
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Is Angi legit?
Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work.
However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
Auto-generated from all reviews of this business. For reference only.
I had a scheduled and confimed appointment to install a TV purchased at Costco one week ago. One hour before the installation was supposed to happen, I received an email from Angi cancelling the appointment and rescheduling for the following week, when I will be out of town. The reason? They could not find anyone to do the installation! What?? This is what they are supposedly in business to do. I cancelled the installation altogether and demanded a refund. Costco would be well advised NOT to partner with such an unreliable, unprofessional company.
Reply from Angi2026-05-19
Hi there,
We are truly sorry for this experience and deeply apologize for the frustration it caused you. In case you need further assistance, please contact us either by phone at (855) 975-7133 or by email at [email protected].
Best,
Andrea, CX team
Exorbitantly high fees. Cancelled my appointment less than 30 minutes before scheduled time. Zero help from customer service. DO NOT use this company.
Reply from Angi2026-05-19
Hi Glenda,
We apologize for any frustration or inconvenience this experience has caused. We
appreciate you bringing your concerns to our attention and we're happy to assist.
Please send your contact info to [email protected] we can locate your project
in our system and call to further assist you.
Best,
Linda from Angi Support.
I ordered a patio set from Walmart on May 2nd and paid for assembly through Angi / Walmart. My assembly was scheduled for May 16th from 4pm–6pm, and a contractor had accepted the job up until May 15th. Then, on the morning of May 16th, the app suddenly showed the contractor was no longer available.
I understand contractor availability can change, and I’m not upset about that part. What upset me was the lack of communication and how the situation was handled. At 3pm on the day of my scheduled appointment, the setup was automatically pushed to May 20th from 2pm–4pm, forcing me to rearrange my schedule again and lose more time and money.
When I called customer service to discuss whether I should cancel and make other arrangements, I was told that if I canceled through Walmart, I could go directly through the Angi marketplace and they would likely be able to find me a contractor. That made absolutely no sense to me. If Angi can supposedly find a contractor directly, why couldn’t that same level of service be provided through the Walmart partnership that I already paid for?
At that point, I completely lost trust in the service. I now have a patio set sitting in boxes for over two weeks with no confidence that the next appointment will actually happen.
Very disappointed with this experience and the lack of accountability between Walmart and Angi.
Reply from Angi2026-05-19
Hi there,
We sincerely apologize for the experience you had with your recent booking. We completely understand how frustrating that must have been. We'd be happy to look further into this. Please reach out to us at [email protected] with your contact info so that we can locate your account and follow up.
Best,
Andrea
CX team
I am writing to express my utter disappointment with Angi's support and payment policies. I accepted a 2-hour Walmart assembly task, but upon arrival, there were 11 items instead of the estimated 4-6. Following your own help center guidelines, I obtained customer approval and worked an additional 2 hours to complete the job.
When I contacted support to add the approved time, I was told it was impossible, and the agent abruptly ended the chat while I was still speaking. This level of disrespect toward service professionals is unparalleled. I completed the work in good faith based on YOUR documentation. I demand the additional 2 hours of pay I earned and a formal apology for the dismissive treatment by your staff. I will not tolerate being treated as disposable labor.
Reply from Angi2026-05-19
Hi there,
Our sincere apologies for this experience while using our platform. Please reach us out via chat or at [email protected] so that we can locate your account and follow up with you.
Best,
Andrea from Angi
To bad cant give 0 stars. Ordered a shed through Wayfair. They scheduled it to be put together a week out. Took time off to be there, waited, finally call to check and they reschuled my appt 2 HOURS before they were suppose to be here. TOTAL BS!!!!!! DONT WASTE YOUR TIME WITH THESE PEOPLE. PAY SOMEONE ELSE!!!!!!
Can't respond to the Angi response. So here....I called, got a new app, that person canceled. Got a 3rd appt. Talked to that person an hour before he was supposed to come. Verified an increase in their pay so he would come. He got approved to be paid for 4 hours instead of 1. He also canceled, 20 minutes AFTER he was suppose to be here. 3 strikes.....DONE
Reply from Angi2026-05-19
Hi Dawne,
We are sorry to hear about your experience and apologize if this has caused any frustrations. Please contact our Customer Care team at [email protected] or give us a call at (855) 975-7133, and we'd be more than happy to address any specific questions or concerns you might have.
Best,
Andrea
CX team
I contacted a drywall company, F&V Drywall that had good reviews on Angi. They responded promptly, gave a free and fair estimate, explaining in detail what they would do. They did an exceptional job and I would definitely hire them again
Reply from Angi2026-05-18
Hi Ronaye,
Thank you for sharing your great feedback! It's good to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.
Best,
Andrea
CX team
Initially, after I submitted info on form online, I got 2 calls from providers; attempted to make 2 appointments. One provider started to become more difficult; photos were sent to them & their estimate was 2 To 3 times higher than the other team I hired. But I DID find a solution; work is yet to be done. However, AFTER I had made my agreement with the vendor, the Angie call center proceeded to call me THREE DAYS IN A ROW at 8AM each morning, WAKING ME UP! Who the F calls at 8am??? Day 1; no message left; Day 2 I called the number back & said I wasn't interested & DO NOT call me again. Day 3 I thought I was going to shoot someone. I called them at 4pm, a much more reasonable time, started asking why they kept calling me, and they hung up. I called back, really pissed by this point and the full Philippines call center likely heard me go off; I asked why they kept calling me. They said I had inquired about a service on Angie's list- I explained yes, I had already received 2 quotes and hired someone. And they I better not hear from this call center EVER again. So what a shame - went from happy about finding a solution, to annoyed with Angie & disappointed they don't hire USA phone agents. Do NOT give them your phone number!!!
Reply from Angi2026-05-19
Hi Kasey,
We apologize for any unwanted communication you've received. Please send your contact information to [email protected], and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at 888-811-2644.
Best,
Andrea Cx team
I paid for a grill assembly with Sam's..they contract through Angi. Got an email confirmation of date and time...assuming someone was coming. No show. Used chat to contact angi- was told they couldn't find anyone for the time they had set up. It was rescheduled for 2 days later. I used chat 24 hrs in advance to confirm appointment--still no one to assemble. I canceled the assembly and requested refund.
I will never use angi service again! Poor communication, lots of apologies and acknowledgement of frustrations, but no resolution.
Reply from Angi2026-05-19
Hi Nancy,
Thank you for sharing your experience, and please accept our sincerest apologies for the frustration and inconvenience caused by the multiple missed appointments and poor communication. We deeply regret that our service fell short of your expectations and that our support team failed to provide a timely resolution.
In case you have questions regarding your booking refund or need further assistance, please contact our Customer Care team at [email protected] or give us a call at (855) 975-7133.
Best,
Andrea
CX team
The absolute worst customer service experience I’ve ever dealt with in my life. This was my family’s first and definitely last time ever using Angie’s List for anything. The level of incompetence is honestly impressive at this point. We ordered a TV with “next day delivery” and “next day installation,” yet somehow a full week later the job still hasn’t been completed because apparently nobody there has the basic intelligence to send out a technician.
Every single person we spoke to sounded completely clueless about what was even happening in their own system. We kept getting bounced around in circles listening to excuse after excuse while nobody actually fixed the problem. It’s not a complicated engineering project — it’s mounting a TV. Send a technician and do the job people already paid for.
If this is the level of professionalism Angie’s List considers acceptable, then nobody should trust them with anything remotely important.
Reply from Angi2026-05-19
Hi Blake,
We are so sorry for the frustration and inconvenience this has caused you. We appreciate you bringing your concerns to our attention, and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and call to further assist you.
Best,
Andrea, CX team
They never stop calling. Ill get 10-20 calls a day.
Reply from Angi2026-05-18
Hi Caleb,
We apologize for any unwanted communication you've received. Please send your contact information to [email protected] and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at 888-811-2644.
Best,
Andrea
CX team
Absolutely terrible experience with Angi. They charged me $1,500 upfront promising quality leads, and I have yet to receive one REAL lead. Most of the phone numbers either never answer or, if someone does answer, they have no idea what project I’m talking about or why they were contacted. For a company that markets itself as helping contractors grow their business, this has been nothing but wasted money and frustration. I would strongly recommend other contractors look elsewhere before spending thousands of dollars with Angi.
Reply from Angi2026-05-18
Hi Phillip,
Thank you for your feedback. We’re sorry to hear about your experience.
We work hard to ensure that our leads are high-quality and would be happy to look into your concerns. Please reach out to our team at 877-947-3639 so we can assist with your particular situation.
Best,
Andrea from Angi
Angi is constantly selling me bad leads, fake leads, etc. Their "direct" leads now go out to 5 or 6 different contractors. 95% of these leads go absolutely nowhere.
Starting to look into other options. Ive been with angi for less than 6 months. Spent THOUSANDS. got maybe 2 jobs from them. Cant wait to part ways with this company!
Reply from Angi2026-05-18
Hi Thomas,
Thank you for your feedback, and we’re sorry to hear about your experience. We want you to be successful on our platform and have put together some great resources that may help you win more jobs: https://bit.ly/45NIw0a.
Additionally, we strive to ensure that our leads are of high quality and are open to reviewing leads if they do not meet our standards. Please feel free to call us at 877-947-3639 to discuss your specific experience.
Best,
Andrea from Angi
I regularly purchase pieces from Wayfair and to see that they have partnered with Angi to help with installations I thought was brilliant, The thing is upon your purchase you also have to purchase your services with Angi additionally. Well I received my drapes from Wayfair on time as always however Angi's service was a different experience. The Pro Tech they assigned to my order called me the day before appt to confirm and touch base. He NEVER showed and I continued to reach out to him just for him to say he doesn't have step stool due to he left it at his mother's. I explained that I not only have a step stool but also a ladder he could use. He then avoided my calls and texts. Finally he said that he has canceled my service. At this point I had to reach out to Angi's services because they never notified me of the cancelation. I told them I needed a refund due to no show. They proceeded to nite their system that I canceled and my refund had to be approved. This is a bad look for Wayfair and I have been a long time customer. If Wayfair does not remove Angi's services I will look other places for my future purchases and I will advocate this to others.
Reply from Angi2026-05-19
Hi Gina,
We appreciate you bringing this to our attention and regret to hear of this experience with the service pro. If you need further assistance, please reach out to us at [email protected] with your contact info so that we can locate your account and follow up.
Best,
Andrea CX team
I want to start out with we were scheduled to have someone come out and fix out front window. The day in time was for Sunday the 10th at 9 am. We waited and waited and no one showed up!!! To add insult to injury I called customer service and was told to wait till at least 9:30. I have not experienced customer service this bad ever!! Angies list had got to be one of the worst I would never trust it again!!!!
Reply from Angi2026-05-18
Hi Carol,
We are so sorry to hear about your experience and for any frustration this has caused you. We are here to help make that process as smooth as possible. Please reach out to our Customer Care team at [email protected] or call us at (855) 975-7133.
Best,
Andrea CX team
JOB WELL DONE...TY...SS PRO REMODELING ..MY RESTROOM CAME OUR EXCELLENT ..TY..ANGI LIST FOR THE RECOMMENDATION..
Reply from Angi2026-05-18
Hi Luz,
Thanks for the great feedback! We are happy to hear that you had such a positive experience. Be sure to leave them a review if you haven't already, either through the app or by calling us at 866-986-5478.
Best,
Andrea CX team
Their customers support laught at you and disrespectful my call was by Angi services i was getting approved the guy made fun of me and my business and started to blow my phone up my call was 5/7/2026 at 6:46pm
Reply from Angi2026-05-19
Hi there!
We regret to hear about your experience with our customer service and apologize for any frustrations this may have caused. This is definitely not the experience we aim to provide. Please contact us either by phone at 888-306-2101 or by email at
[email protected] and we will be happy to further assist you.
Best,
Linda from Angi Support.
I hired Oak Roofing to re-shingle, repair any decking issues, and install gutter-guards on my home in April of 2026. Oak Roofing was recommended to me by a good friend who had his home re-roofed
and was very satisfied with the job they did.
I spoke with one of the owners, John, on the phone about the monetary details after his brother, Mike, came to my home for the estimation process. They provide a brochure which detailed the process with a complete description of the products which they had. They provided a list of over a hundred satisfied customers.
They scheduled the project for about 2-3 weeks out, and on the day which the project was to start, their crew of 12 workers showed up early in the morning and 100% finished the job by late afternoon. The
finished project was completed with no details left undone - I say this because I got up on the roof the next day to check out their work. The finished product was very well done - no bad cuts on any shingles, the flashing was completely sealed around the chimney, and the gutter-guards were installed perfectly. The crew did a great clean-up, and except for the beautiful new roof, you couldn't even tell that a 12 person crew had ever been there - not a speck of trash.
The other good news was that Oak Roofing is a Veteran friendly company, so the discount was a bonus - every little bit helps these days.
To conclude - Mike and John are true gentleman with a highly efficient
crew.
Great job, Oak Roofing!!
M. Reynolds
Royal Oak
Reply from Angi2026-05-19
Hi Mark,
Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects to. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.
Best,
Linda from Angi Support.
I honestly wish I could give this company zero reviews. I used Wayfair and paid for installation and to be honest Wayfair did hold up their end wonderfully but they should not be contracting with Angie. It was a nightmare. I was supposed to have two items assembled and there was a problem with each one. They have no idea what's going on They don't know who's showing up to your house because the contractors send different people themselves. It's just not safe and not a good idea to use them and I never will again.
Reply from Angi2026-05-19
Hi Sharae!
We apologize for this experience and any frustrations this might have caused. Our customers’ satisfaction with our services and tools is a top priority for the whole team. We would like to help improve your experience. You can reach out at [email protected] for further assistance.
Best,
Linda from Angi Support.
Yikes. The customer service is something!! Feel sorry for the contractors because they won’t be getting work due to the customer service they have working for them!!
Reply from Angi2026-05-19
Hi Tarrah!
We apologize for any experiences that were less than positive. We’d like to review the customer service concerns you reported. Please give us a call at 888-819-2644 to help us learn more about your specific situation.
Best,
Linda from Angi Support.
I entered my request for painters on Tuesday morning, hoping to get calls, texts or emails from trusted companies. What I got was a knock on my door while I was in a meeting with my realtor. Not only did this man show up uninvited, he pushed for a time that day that he could come back and look at the project. After he left I received a huge text that was just a review of himself. Which is fine, mostly, but also very unprofessional in my opinion. I let him look at the house at the end of the day after all my other appointments. Boy was that a mistake. I got texts again about how great it was to meet me and he looks forward to working with me. The following day I receive a text so long my phone shortened it and I had to hit the arrow to open it. If I could post a picture, I would. It was a quote for so many things I couldn’t tell you what the total is. Which makes me feel like he would add things on later. But before I could even finish reading it, he was calling me. I sent it to voice mail. It was dinner time with my children. Well I received another text telling me how great he is called himself “perfectionistic”. I was going to just ignore it and meet with other painters and then answer everyone. But I soon became worried that he would show up at my door the following day if I didn’t. So I send a text that I got the message and would get back to him after I’ve met with everyone else. He says “great, thank you”. Not even 10mins goes by and I get another huge text that was so hard to understand. Parts of it said he could tell I can get a good sense of people and he hopes I got a good sense from him. Along with what he could do for me if I hired him for the job. Not even 10mins from that I get another huge text. This one is telling me if I get a lower bid to at least give him a chance to negotiate with me and my husband to reach a better one. Then another huge text comes. I think he’s using talk to text because these things are huge, no way is he typing that fast. Anyway, this one is talking about his cats, calling my cats beautiful so he wanted to show me his. Sends me 5 pictures of said cats. I ignore all of these and finally the text stop. Now I’m afraid if I say no, he will show up at my door again. And I’m home alone, which he knows. Because I had to explain where my husband was because he wanted to meet him as well. Long story short, don’t use Angi, they give your address to people they don’t vet. It’s a very dangerous practice and jn glad I’m moving!!
Reply from Angi2026-05-19
Hi Jenifer,
Thank you for bringing this to our attention. We are sorry to hear that your experience with one of our pros was anything less than positive. It is important to note that Angi performs a background check on all certified providers in the network. This includes the primary business owner or relevant managing operator listed on the account.
Please send your contact information to [email protected] so that we can locate your account and follow up with you.
Best,
Andrea CX team
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