Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
Written by the business, not verified by us.Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work. However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
Auto-generated from all reviews of this business. For reference only.Don't use it. Contractors are unreliable and many times unskilled. Do it the old fashion way, reach out to friends and do your own research, because Angie's list vetting is horrible and a waste of time.
Hi Brian, We appreciate your feedback and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at [email protected]. Best, Hector AngiSupport
I, honestly, would like to leave no stars. We purchased a large item from Wayfair and paid for Angie service for assembly. They canceled 3 times each day they were supposed to arrive. I changed my schedule around them each time and then day of service shortly before coming they would cancel!! We're still trying to get reimbursed! Both Angie and Wayfair are now playing games on that! Very disappointing all around.
Hi there, we are sorry to hear about your experience and apologize for the frustration caused. We would be more than happy to assist you with providing more details about how to get the full booking refund. Please contact our Customer Care team at [email protected]. Best, Andrea CX Team
I had a bad experience with an Angie vender, so I wrote a negative review about the company. Angie then let one of the owners respond to my review (which I’m told is not policy). He was hostile, and made disparaging remarks about me. In his response he called me a C u next Tuesday. I reached out to Angie and demanded they take down the response and ban the company. Angie never responded to me.
Hi Janie, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected] and we'd be more than happy to address any specific questions or concerns you might have. Best, Hector AngiSupport
This company puts forth much effort to get new jobs scheduled, and little effort to actually contacting the customer or following through with current jobs. 2.5 weeks after we scheduled a job they never contacted us. They cancelled the installation without letting us know. They don't have basic communication or manners.
Hi there, Thank you for sharing your experience We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected], and we will be happy to further assist you. We're here to help Best, Klaidy CX Team
First, paid ~$75 for bedframe assembly via Walmart, which was passed on to Angi. Then, Angi kept rescheduling at the last minute. After numerous no shows, they said they did not have a pro in my area and cancelled the order. Then they said they were issuing a refund that would take 7-10 days to reach my bank. Now, 16 days later, Angi says Refund issued but if I haven't seen it, check with Walmart. Walmart says they have not seen Refund request from Angi. WORST CUSTOMER SERVICE EVER. A rip-off. Do not use them. They are completely unreliable. They will give you the runaround. I hired my own handyman and had the work done.
Hi Bonnie, Thank you for your feedback We apologize for any frustration or inconvenience this experience has caused. We appreciate you bringing your concerns to our attention, and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and call to further assist you. Best, Klaidy CX Team
I bought an 85inch television at Sam's Club . I purchased the install servive from Sam's that uses Angi. Angi set up two different technicians for install. Only one showed up. I paid a Helper that was painting next door to assist to install the TV and paid them $50. Angi was responsible to confirm both techs showed up and i called 2 hours before because the 2nd tech never confirmed. Angi will not refund me $50 and said the job was done so the job is completed. I should have canceled service for another day. Dont use Angis. Use task rabbit, they are trustworthy.
Hi Sandra! We appreciate you bringing this to our attention and regret to hear of this experience with the service pro. We'd be happy to look further into this. Please reach out to us at [email protected] with your contact info so that we can locate your account and follow up. Best, Linda from Angi.
If I could give 0 stars I would! This company is a scam. The process to cancel an account and get a refund took over 30 minutes and was extremely aggregating. Horrible customer service. Customer service agents have no access to managers. Don’t sign up!!! Use yelp or Facebook.
Hi Gretchen, we are sorry to hear about the difficulties you have experienced. Our team is available to help resolve any issues, including questions regarding account cancellation. Please reach out to our Customer Care specialists at 877-947-3639, and we will work with you to find a solution. Best, Andrea from Angi
Company choose date & time to come for cost estimate, NEVER SHOWED NEVER CALLED.I would not recommend Angie's again they waste your time & obviously have lousy contractors. Truks.
Hi James, we are sorry to hear that the pros didn't show up for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros. Feel free to reach out to us at [email protected] or call us at 888-811-2644. Best, Andrea from Angi
Extremely disappointed with the service. I received a large number of leads that turned out to be scams or fake. Some leads were also not relevant to the service I offer
Hi there! We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. Best, Linda from Angi.
Beware of false advertisement. I searched for specific vendor. Search took me to another and vendor was posing as a the company I was searching for. When I realized what occurred he became argumentative and used profanity as well as texting me in the same manner. Extremely rude and unprofessional. Stay away from Angi's list..
Hi Veronica, Thank you for sharing your feedback We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would like to address this matter further. Please contact us either by phone at 888-811-2644 or by email at [email protected] so that we may further assist you. We're here to help Best, Klaidy CX Team
From beginning to the unfinished end, this process has been terrible. Yesterdsy I made an appointment for 4pm today. I got a message from the service pro who answered the job asking if he could possibly come between 10-11am instead. Mind you, this text message came in at almost midnight the night before the appointment. I had a dr appointment at 11 but I rescheduled it in order for him to be able to come earlier. I responded to him that yes, I could reschedule his appointment. I never heard back from him saying he would be coming early or he would be coming at my scheduled time. I contacted Angi's customer support today (appointment day) trying to figure out what was going on. They gave me a number that I could call this Pro at. I called. After two rings, the call was disconnected. My 2nd call to customer service was to comfirm if he was still coming at 4:00 because i hadn't heard from him. I was told he would be here. He did show up. The job I need done is to have a drain from our backyard to the street snaked. In my discription, I noted that the pipe was apx 120 ft long by 6in around. I also mentioned that whomever came out would need to bring a heavy duty, powerful snake because we had another individual out who did not bring a strong enough or long enough snake. I knew that the drain needed more. The Pro came with a kitchen sink size drain snake. It wasn't capable of doing a thing. The Pro said before he even looked at the drain that the pipe needs to be dug up and the problem area of the pipe needs replaced. Again, this is before he even looked at it. He informed me that he was unable to complete the project and he stated again that we should concider having the old pipe replaced by digging up the yard in order to even find where the clog was. Another issue with Angi is, while filling in all the info when I started this whole process by explaining what my needs were, it required a credit card on file. I was hesitant but it did say that I would not be charged until AFTER the repair was made. My CC alerted me immediately after I submitted my information that my credit card had been charged. NEVER AGAIN will I use this company to help me find a "professional" There were other issues along the way as well. This was just awful.
Hi Amy, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected]. Best, Hector AngiSupport
Initially, I had a positive experience with Angie's List, but it eventually turned into a nightmare. They failed to assist me in resolving issues with the companies they recommended, instead offering only apologies. Although the platform has its advantages, my overall experience has been disappointing. The staff are friendly.
Hi Tyrone, We appreciate your feedback, and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at [email protected]. Best, Linda from Angi.
As a contractor starting this is not the route you want to take I just cancelled my account before writing this review not because I’m upset but to warn others be careful a lot of these leads are dead , don’t answer no communication, then the very few that come threw it’s a bidding war because 5 or more contractors received the same lead the best is when you have a homeowner just curious and unsure of doing the work but still get charged 180 plus for the lead and you gotta pay it I started in march i ended today received 62 leads total landed 4 jobs out of 62 and out of 58 remaining 85% were dead leads.the lead cost in my opinion is super overpriced.you can request a credit for the leads but there’s no guarantee you will be reimbursed.they bill weekly so imagine getting 10 leads 2 that are good and the other 8 are dead at 202$ a piece they want it by wed if the account goes past due even one day they stop reviewing the credit and expect you to pay in full whether the leads were dead or not then they review the credit request with no guarantee.only guarantee is they get paid and your out of luck or they cancel the account putting you in a corner especially if that’s the only way your generating work. Just sleezy tactics update I recieved a call from a rep asking me why I wanted to cancel my account I explained he said they were going to investigate the leads I disputed and get back to me but the only ones who reached out were the collections agency they never resolved anything just left me with a debt for fabricated leads 2500$
Hi Angel, We appreciate your feedback and apologize if any experience you had was less than positive. It is our goal to maintain a high-quality and reliable platform for all professionals using the Angi Services. We are happy to discuss strategies to help you see more success and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist and for assistance. Best, Ammi from Angi.
Returned calls or speaking with an agent not a chat bot. I have called and explained that being able to reach out to clients makes scheduling hard. If I could reach out then no more missed appointments and clients don' t need to wait for someone to not show up. Chat bot tells me I "cant log in and get work. Due to being removed from the platform." I do log in and get work not removed. Chat bot and services to the handyman are non existent and when you do speak to some one it is horrible. They don't listen to anything you say. Poor platform on both sides. Chat AI isn't working for this. Neither does the phone call you gave me same issue.
Hi Michael, We’re sorry to hear about the difficulties you’ve experienced. Our team is here to support you with any concerns, including questions about collections. Please reach out to our Customer Care specialists at 877‑947‑3639, they’re ready to help and work with you on the best next steps. Best, Hector from Angi
I had a contractor back out due to workload, so I turned to Angi's list. The plus: After checking the boxes for 5 options, I was contacted immediately by a contractor, met with him the next day, checked references and ended up using him. All went great. The minuses: Angi's list uses some kind of text response system masquerading as the actual contractor. It's both highly annoying and ineffective. Even though I responded to 3 or 4 of the texts I was never contacted by the actual contractor (except one, which is the one I used). One of these auto texts scheduled an appointment but no one showed up. I even received one of these automatic texts at 3:00am! Then the incessant follow-up texts and calls from Angi's list started. Crazy annoying. I finally talked to someone and asked nicely for the texts and calls to stop. They promised they would take care of it. Then, I received an email asking how that call went. Ugh! So ridiculous it's funny in a way. So, a good outcome but I had to pay the price. Would I use Angi's again. Not a chance.
Hi Dennis, Thank you for your feedback We are sorry to hear about your experience. We appreciate your feedback, as we are always looking for ways to improve and always encourage our pros to be as responsive as possible to homeowner requests. Please reach out to us at [email protected] if we can be of any further assistance. We're here to help Best, Klaidy CX Team
the Service isnt very useful for people trying to make more money than Angie takes, customers often don't respond or want you to do the work for almost free. would not recommend unless you like wasting money. i spent almost 3 months dont make the same mistake
Hi Joseph! We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. Best, Linda from Angi.
I needed to hire a gutter company (or handyman) to rehang an existing gutter to fix the slope. That was all. Put it all into their AI-generated comment section, clearly not a big job. Asked for one company. They called immediately (of course) and said THEY DID NOT GET THE COMMENTS FROM ANGIE'S and so did not see that my job was too small and what they would not do. Then a CSR from Angie's called me directly, ensured me the company's received the job description. He had a second company who wanted to reach out to me based upon my job description. Sure. They called immediately (of course) and said We don't do jobs that small and didn't see the job description. So a COMPLETE WASTE OF TIME. No, I will NEVER use this website again. Had better luck with Yelp and the Yellow Pages.
Hi Anna, We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644. Best, Linda from Angi.
Absolutely horrible. I cancelled a project but they keep sending my contact info to contractors. “They don’t take no for an answer. I told the Angi woman to stop, please, but she said “that’s just how it is”. The contractors she sends are relentless. They call throughout the day, evenings, early mornings, Sunday…. My blocked list keeps growing. When will it end?
Hi there, we're sorry to hear you're receiving unwanted communication. We take your privacy seriously and apologize for any concerns. Please send your contact information to [email protected], and we’ll place you on our Do Not Call list. You can also give us a call at 888-811-2644. Best, Andrea CX team
If you leave a bad review, they will make the contractor pay you back until you are content, then remove the bad review. Thus, none of their contractors have bad reviews.
Hi Bob, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected]. Best, Hector AngiSupport
After reading that I'd be put in touch with local pros I was utterly swamped with out-of-town voicemails & even hangups when the call(s) went to VM (Note: I'm unable to answer calls while at work). I'm in SW Indiana. No way will it be cost-effective to hire someone headquartered several states away. I can easily see paying a markup on local talent to whom they provided the lead. No thanks!
Hi David, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected]. Best, Hector AngiSupport
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