Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
Written by the business, not verified by us.Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work. However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
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Hi Tangya, Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi.
Wayfair outsourced to Angi for a boxspring pickup. Then Angi outsourced to the lowest bidder. The person who showed up was in a beat up overloaded pickup truck and said he was there to drop off a mattress. He had my name so I asked if it was the boxspring he said no. I called Angi back and said I think your guy is here to pick up my boxspring, but the guy won’t pick it up because his paperwork shows mattress. They said no call him back, no luck he wouldn’t pickup up. Such bad communication I had no idea he was showing up, they sent me an email an hour before the pickup time but he was an hour early. My delivery wasn’t scheduled for another week.
Hi Bryan, We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would like to address this matter further. Please contact us either by phone at 888-811-2644 or by email at [email protected] so that we may further assist you.
Not impressed at all with Angi. My brother bought a brand new recliner from Walmart. They scheduled an appointment to have it assembled by Angi on Saturday, June 11 at 5 PM. My brother was not available so I waited for someone to come to assemble the recliner. I waited until 6:30 PM. My brother who bought the recliner looked at his email around 6:30 PM and it was an email from you guys saying that you needed to cancel because you were having issues finding people to come in assemble the chair. My brother got this email a half an hour before you guys were supposed to show up to let him know that it needed to be rescheduled. Why didn’t you guys send a text to let him know that it needed to be rescheduled? I couldn’t access his account so I had no idea if it was on time or not. Also, why should my brother have to check his email to make sure that it’s going to get put together or not? That’s ridiculous. You guys rescheduled to today at 7 PM. I told my brother to check his email around 6:30 PM and sure enough you sent him an email saying that you needed to reschedule again because you were having problems trying to find people to assemble his recliner. So you rescheduled it now to this Monday, July 20. We are not having it rescheduled because we are not having you guys come out and assemble the recliner. This is ridiculous. You’re supposed to provide a good service and you didn’t. We as customers can’t help the fact that you can’t find qualified people to assemble the recliner. If you can’t do it then just don’t do it and don’t waste our time just like you’ve wasted my time twice already
Hi Diane, We are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide to you when coming to us for help with your home projects. Please send your contact information to [email protected] so that we can locate your account and follow up with you. Best, The Angi Team.
I generally have a moderate to good experience with Angi and the contractors recommended to me. This review is for Angi's customer agent. I started a project on Angi and it incorrectly titled and edited my project description. A day later, a customer agent reached out to me trying to collect feedback. I said it didn't go well because Angi mis-understood my project and I tried to elaborate why and she hanged up on me. What the HELL? You reached out to get feedback and I was kind enough to spend my time to share my experience.
Hi Zackai, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Hired them to install my TV but they never showed up after rescheduling me 5 times. Called them several times just for them to lie to me and say they would send someone but someone never came. Ended up installing it myself.
Hi Moises, Thank you for your feedback We apologize for any frustration or inconvenience this experience has caused. We appreciate you bringing your concerns to our attention, and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and call to further assist you. Best, Klaidy CX Team
Horrible!!!! Was lied too on the phone. Was told 14 to 37 dollars would be taken after I get the job done. Spent all day preparing and getting ready for a meeting with Angies list Rep and came down to wanting $400 to $1600 for leads a month. Wasted my time and money . Had dropped 3 jobs for this company loosing &5000 in work and now shutting my llc down because I'm homeless now. Do not ever use angi
Hi Franklin, We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
We were a customer of Angi for a long time, but their "Client Success Managers" are unbelievably terrible. Their lead costs have simply gotten out of control and they automatically keep renewing your contract even when you have instructed them not to. Their lead generation has dropped off considerably and to compensate for that they have raised their lead costs through the roof. There is NO real value with them anymore and Angi should be avoided at all costs.
Hi Joel, We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
They canceled and rescheduled 3 times and on the 3rd time they canceled completely. The cancellations were an hour or less before the scheduled times. Totally unprofessional and unreliable!
Hi there, Thank you for your review. We apologize if the app was not more helpful for your project needs. Please contact our Customer Care team at 888-811-2644 or send us an email at [email protected], and we'd be more than happy to address any specific questions or concerns you might have. Best, The Angi Team.
The handyman tried to reschedule his time to come earlier then planned, then didn't show up and texted me the day of stating he would come the time originally planned which messed with my schedule. When he arrived he didn't stay the full amount of allocated time to build the desk. He realized it would take longer and just left and said he would have to get approval to come back. Fortunately I had another handyman on site who picked up the slack and got the job done otherwise I would have had parts just laying around all over my high-end epoxy floor which he didn't even protect. When I went to resolve this with Angi, they never picked up any of my calls. Their support number just drops calls. So, I went to the chat and they kept dropping me from each agent. I had to re-state 5 times what the issue was with 5 different agents with no resolution. This is probably the worst example of customer service from both of these parties involved I've experienced. No idea why Wayfair continues to work with them.
Hi Cal Thank you for sharing your feedback We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected], and we will be happy to further assist you. We're here to help Best, Klaidy CX Team
I have spent approximately $560 per month for the past year and a half with the expectation of receiving legitimate, high-quality leads that would help grow my business. Instead, my experience has been one of the most disappointing and costly business decisions I have ever made. Throughout my time using Angi, I received numerous leads that I believe were not legitimate. Some could not be reached, others appeared to have no genuine interest in the services they requested, and several left me questioning whether there was ever a real customer behind the lead at all. The most concerning incident occurred when I responded to what I believed was a homeowner seeking an estimate. After spending my time inspecting the project and preparing a detailed quote, I discovered the individual was actually another contractor who admitted he was using Angi to obtain pricing because he didn’t know how to estimate the job himself. When I reported this to Angi, their response was essentially that there was nothing they could do. As a paying contractor, I found that completely unacceptable. Over the course of 18 months, I have invested thousands of dollars into this platform and have seen virtually no meaningful return on that investment. Between the monthly fees, the time spent chasing unqualified leads, and the hours lost preparing estimates that never had a realistic chance of becoming projects, the financial impact has been substantial. What has been equally frustrating is the customer service. Rather than feeling like a valued client, I often felt that my concerns were dismissed. Every issue seemed to end with excuses instead of accountability or meaningful solutions. Based on my personal experience, I cannot recommend Angi to other contractors. If you’re considering paying hundreds of dollars each month in hopes of growing your business, I strongly encourage you to research other lead generation options first. I wish I had. I joined expecting a professional service that connected contractors with genuine customers. Instead, I was left feeling that the platform prioritized collecting recurring payments over delivering consistent value to the contractors who fund it. I sincerely hope my experience helps another business owner avoid making the same costly mistake I did.
Hi Allen, Thank you for taking the time to share your feedback. We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
I received many calls from phone agents doing the solicitation and setting up contractors. Then a sales person comes and quotes very expensive prices, well above the cost of materials and reasonable labor costs. It was explained to me that you pay for the call out services, then the salesperson on site, plus a series of add on fees, then these costs are all added to the job to make it unreasonably expensive. The costs quoted were stupid expensive for a job that would take 2 guys one day to complete the work. I prefer to have the contractor who's doing the work provide a realistic quote. I will do this going forward and WILL NOT use Angi. I received a call from Ango today to followup about my concerns and how they may help. I politely explained what went wrong and at their request was beginning to suggest what would work....... but they hung up..... Wow!
Hi Brett, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Used Angie's list to find a painting contractor. He took 2 months to almost complete a moderate painting project and I finally fired him for not completing the project. He also sent an estimate but then skipped several parts of the painting job and told me those would be extra...not included in the original estimate....will never use a contractor from Angie's list again!!!
Hi Mark , Thank you for sharing your feedback. We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644.
I decided to give Angie's List a try for getting a house painter. They gave my name to five different painters and most of them got in touch with me right away. I was happy with the painter I chose. The reason why I gave this service two Stars is because they sell your information and you immediately start getting spam calls that go on and on for weeks at all hours of the day and night. I called somebody at Angie who had called me to see how things were going and she said she would have my name taken off the list. She did not deny that they do that. Hopefully the calls will stop soon. But I just cannot believe the amount of ridiculous spam calls that I'm getting for services I would never be interested in. I will never use the service again for that reason!
Hi Elizabeth, We apologize for any unwanted communication you've received. Please send your contact information to [email protected] and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at 888-811-2644.
Scam company that uses "basically anyone" to do your job just like Walmart, Home Depot, Costco,etc. Call those in Google local business directory and make sure they aren't a referral service like for example, TV mount masters who aren't masters of anything but bait and switch and sending anybody they can find to do your job so they can profit.
Hi Scott, We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected] and we will be happy to further assist you.
The “business” took my money and did not repair anything. I learned a valuable lesson. Don’t ever deal with this web site. They assured me they were sending a pro to fix my pool liner and when he finally got there he looked unprepared and not Professional. He started getting his tools out but, I said let’s assess the problem to make sure you can fix it and he assured me it would not be a problem. 24 hours later it pulled loose in the same two spots. I was expecting a work truck and a uniform but, instead I got a ford escape and shorts hanging off his ass. Angie does not give a shit about the quality of work just the money. This site is a crook as far as I’m concerned. Trust me on this don’t ever use this web site.
Hi Gary, Thank you for your feedback We apologize for any frustration or inconvenience this experience has caused. We appreciate you bringing your concerns to our attention, and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and call to further assist you. We're here to help Best, Klaidy CX Team
Angi booked an appointment to assembly purchased through Wayfair. They canceled a half hour before the appointment. They did that 3 times and then canceled the order through Wayfair. This makes it so I would then have to go through Wayfair, and make another purchase in order to get the service completed, or I could pay Angi directly in addition to having paid Wayfair to get the service. They claim they couldn't find a professional to provide the service at the scheduled time. Why wouldn't they find the professional, get their availability and then book the appointment! I would rate their service as ZERO if I could.
Hi there, We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing a review for them either through the Angi app or by calling our review hotline at 866-986-5478. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644. Best, Estefany for Angi.
I never recommend to use it this organization is using rental homes for pros to estimate projects but they never get those projects and they have been charge for those leads is insane.I have send to the collection for 450$ department after they make me sign documents online that I was never aware of it I was going to get change for it I only use the app for 2 weeks only
Hi Miha, We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
Angi is super clunky and not easy just to see business’s in your area. They want all your information before they give you any information. Then when you get the recommendation of professionals it’s not even what you asked for. I asked for home cleaners and I was recommended landscapers, drywallers, and cleaners not even in my area. Also I was never contacted by any of the cleaners I eventually found. I believe they are just getting people info and selling it as a business instead actually connecting home owners to contractors and services.
Hi Frank, Thanks for sharing your feedback. We are sorry to hear that more pros who did the service you were requesting did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at [email protected] or call us at 888-811-2644.
I submitted a request for fixing sunken concrete to three companies. The web site told me that my request had been submitted. At this point: - I cannot see my request. - I cannot see the companies to whom I sent my request. - I cannot see the status of my request. When I call customer support, they tell me I need to wait and there is nothing they can do.
Hi Jim, Thank you for your feedback Thanks for sharing your feedback. We are sorry to hear that more pros did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at [email protected] or call us at 888-811-2644. We're here to help Best, Klaidy CX Team
Let's be clear, Angi/HomeAdvisor is NOT the place to be for Contractors. The Leads are Extremely Poor. They go out to All Contractors in the area whether Licensed or Unlicensed. This includes Handymen. Of which there is no Real License for in Florida. Handymen ARE NOT Allowed to touch Anything Electrical unless it plugs into a receptacle or screws in like a lightbulb, and is Prohibited by State Statutes. Besides that, Angi Charges to much and puts ALL of their funding on the Contractors. Whether you accept the LEAD or NOT, you have to pay. "Refunds for bad leads are nearly impossible to get." Plus pay Your Annual Fee as a Contractor with Nominal Returns. Angie's should give the Customers the options of who to call instead of passing out leads, more like a directory system. Plus only list vetted and Licensed Contractors with Verified Credentials.
Hi Victorino, We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
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