Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
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Is Angi legit?
Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work.
However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
Auto-generated from all reviews of this business. For reference only.
I want to commend Anthony of ASM Home Improvements…it was one of the best experiences with a home service company ever. We contacted Anthony for a price to knock down and construct new deck with one side open and a platform (for my little 5’ pool)…he was reasonable, did excellent work and he has three hard working and dependable workers led by Jose who also was a pleasure to work with..They completed the job in 4 days and I miss them already..
Reply from Angi2026-07-24
Hi Jeanne,
Thanks so much for sharing your feedback about this pro!
We are so pleased to hear that ASM Home Improvements did such a wonderful job. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.
Enjoy the rest of your day
Best,
Klaidy CX Team
Over charging for leads big time. They want 25-40% of the total cost of a pressure washing job. They also charge for crap leads and give you no control over what leads you’re receiving.
Reply from Angi2026-07-25
Hi Travis,
Thank you for your feedback
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
We're here to help
Best,
Klaidy from Angi
The worst service, leads are minimal at best best. After canceling the subscription they denied us ever reaching out and charged us another month then charged us another $1600 to cancel. It's a scam. Don't waist your money.
Reply from Angi2026-08-26
Hi Jose,
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
These people contacted me almost every day trying to convince me to join their platform. They promised me the best conditions and claimed that I would be very busy because there were many tile-related projects and requests in my area.
Eventually, I had some free time and decided to give it a try. I paid $285 for an annual subscription. After that, they started charging me an additional $100–$130 for each lead they sent me.
The problem was that these leads turned out to be completely useless. Some people never responded at all. Some said they were interested by mistake, even though they had no plans to do any tile renovation. Others were only trying to get a price estimate, knowing that the same request would be sent to 4–5 other contractors at the same time, and Angi would charge each contractor immediately.
By the end of one week, they charged me an additional $235 for these so-called leads. I even drove to some customers’ homes, spent my time providing estimates, and offered prices about 40% lower than my normal rates, but they showed little to no real interest.
After many conversations with their top managers, I came to the conclusion that this company is struggling and is trying to bring in as many contractors as possible by making unrealistic promises. They refused to provide any refunds and their communication with me was very disappointing and unprofessional.
I do not recommend this platform to anyone. It was a complete waste of my time, money, and energy. This has been one of my worst experiences dealing with a major company in the United States.
Reply from Angi2026-07-24
Hi Vitalii,
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
Angi's is nothing more than an advertising website that captures your information and begins an avalanche of unwanted e-mails and text messages that takes over a week to remove.
I had never tried the site in 30 years, but decided to after moving to a remote region of the U.S. It offered nothing. Just spam and one, unknown contractor from eight states away that responded once and never heard from again.
Just stay away and save yourself a lot of time and headaches. I tried it out of curiosity, but then I remembered that 'curiosity killed the cat.' It definitely didn't do me any good either.
Reply from Angi2026-07-23
Hi John,
We apologize for any unwanted communication you've received. You can opt out of emails by unsubscribing at the bottom of the email you received, or by turning off emails through the app. Simply click the "More" option at the bottom of the screen, then select "Messaging Notifications" to turn off the text and/or email options.
Horrible now. I once loved it. I paid a small subscription fee and found wonderful contractors.
Now, you can't look anyone up. No reviews except outside ones. It just asks questions and your text messages get inundated with text bots. I have resolved to not use a single contractor that blasts me with texts. So, great job Angi in ruining things. It's just a horrible lead generating tool for lazy contractors now. If I'm looking to give 10-20k to a company, is it too much to adk to TALK to them?!??!
Any company I MIGHT have considered are now blocked in my phone
Reply from Angi2026-07-22
Hi there, We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would like to address this matter further. Don't hesitate to get in touch with us either by phone at 888-811-2644 or by email at [email protected] so that we may further assist you.
As A small Business owner, I was straight up lied to about the leads I would receive. they are bleeding small business owners; I have tried calling numerous times to either can't understand the customer support to they telling me that's what I signed up for. it's a very scammy like setup. I have to pay for opportunity leads up front with the customer saying they are in a planning and budgeting phase. they are already charging me a ridiculous amount monthly. and feeding me the cheaper jobs and wanting me to pay more for the "good jobs" please do your research before signing up for their services
Reply from Angi2026-07-22
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with Angi. We strive to ensure that our leads are of high quality and are open to reviewing leads if they do not meet our standards. We recommend contacting our Customer Care team to review your account, review the requests, and help you see the success of our service. We understand your concerns regarding the contract, and we appreciate your patience. Please reach out to our team at 877-947-3639 so we can assist you further with your specific situation.
Thank you again for your feedback, and we hope to improve your experience moving forward.
Terrible. The man hanging my curtains, after commenting on him texting most of the time, started an argument with me to the point where I felt threatened and had to call the police. Angi wiped out my profile so I could not find him on the website. I wish I had seen the reviews. Was booked through wayfair.
Reply from Angi2026-07-21
Hi Jamie,
Thank you for bringing this to our attention. We are very sorry to hear that your experience has been anything but positive. We’d welcome the opportunity to discuss this further. If you’d like, please reach out to our Customer Care team at 888-811-2644.
I have no idea the quality of this futonwe paid to have a futon $119.99 (not exact price might have been a 117.99. It was delivered a week and a half ago and it still sitting in boxes in the middle of our living room. Three times they have said they are sending someone and three times it has been a no show . We finally canceled them and they wanted to give us a credit for next time! There will be no more next time! We demanded our money back and we are hopefully getting it. I will never pay in advance for a service like this again. Poor customer service and do not hold up to what they have said they will do
Reply from Angi2026-07-22
Hi there, We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would be happy to address this matter further and investigate the work quality issues you've experienced. Please contact us either by phone at 888-811-2644 or by email at [email protected] so that we may further assist you. Best, Estefany for Angi
I put in a request for windows and got calls for roofing and siding,not one company they gave my information to does windows which is what I was looking for.,
Reply from Angi2026-07-22
Hi Aspen,
Thanks for sharing your feedback. We are sorry to hear that more pros did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at [email protected] or call us at 888-811-2644.
BEWARE SMALL BUSINESS OWNERS!!!!
We are a highly reviewed small family business, that have paid monthly to get leads from Angi for over 10 years. The quality of leads are extremely low for the last two years. We tried to cancel today, and were antagonized and disrespected by the agent (RICK), then charged 885.00 to the card on file just before being hung up on. Their tactics are PREDATORY, they are a large corporation that rewards their agents to SCAM families and small business.
A supervising agent admitted this charge goes against their own policy, as the renewal notification emails were bouncing caused by being sent to an invalid email address. But still no refund, just EXTREMELY DISHONEST BUSINESS PRACTICES.
Reply from Angi2026-07-22
Hi Charisa,
Thanks for taking the time to share your feedback. We really sorry to hear how upsetting this experience has been for you. If there is anything we can do to turn things around please reach our Customer Care team at 877-947-3639 to speak with a specialist.
I trusted Angi to choose an instate mover. What a mistake!!! I chose Aviv (another mistake). Probably fine if you don’t have nice furniture. They tried to dissuade me from insurance the first haul, and i got anyway, so they left my nicest pieces for the next round. Got talked out of the insurance the next time - one antique is missing a full drawer- another has a huge chip out of the front. Nobody has called me back about this.
They also spent hours trying to convince me it was impossible to remove two pieces of furniture from my home, saying the house must have been modified (it wasn’t). The house did not get built around the furniture. FINALLY (and probably $700 later) they got the furniture loaded.. shocker that it actually did fit out the way it came in
They also labeled nothing. I’ve moved over 20 times, even abroad, and have never experienced such negligence
BEWARE
How is Angi used asa reference for anything? Never ever ever again. I’m taking Aviv to small claims court since nobody will return my calls
Reply from Angi2026-07-21
Hi Reagan, we are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide you when you come to us for help with your home projects. Please send your contact information to [email protected] so that we can locate your account and follow up with you. Best, The Angi Team.
Generally, Angi provides good referrals, that is, good contractors, when they send those that apply to my project (as they call it). But too often they send referrals irrelevant to my needs, such as wallpaper hangers/painters when I need concrete workers. They send too many names and many are hard to reach. Then I get constant contact from Angie and have to block them, or unsubscribe. It always becomes a nuisance to work with them for this reason. Some of the listings of contractors are not clear that it is Angies looking for projects, so I am surprised when I get 4 people contacting me, when Angie had sent one name. Please, the idea and concept is really good. The execution is terrible, annoying and not helpful. Get it right!
Reply from Angi2026-07-21
Hi Rick ,
We appreciate your feedback and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at [email protected].
Used Angi through Wayfair to assemble an armoire. I scheduled service for Friday at 11am only to find out that they (Angi) had scheduled service for 9pm. Upon calling, I was notified by an agent that it was cancelled because it was a "2 person job". Although annoyed with the lack of communication, We then rescheduled for Sunday at 11am with Daniel and John. On Sunday a very kind young man named Isaiah showed up. The second person never did! Again, there was NO communication about the change of service persons. There is NO way of even identifying the "pro" other than a name and number. At a time when people are often suspicious ---rightfully so---of those who might enter their homes, Angi pros have no identifying badge, cap or shirt---which should be required. There is clearly NO regard for customers OR the pros who have lost money due to the company's negligence. We will NOT use Angi for any service ever again!
Reply from Angi2026-07-19
Hi Shel,
Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Worse experience ever, had my furniture for weeks and they kept rescheduling, would never recommend using Angi list
Reply from Angi2026-07-18
Hi Stanisha, we are sorry to hear about your recent experience while using the Angi service. This is not the kind of service we wish to provide you when you come to us for help with your home projects. Please send your contact information to [email protected] so that we can locate your account and follow up with you. Best, The Angi Team.
I purchased desk through Walmart and paid the fee for assembly. I have had my item for almost two weeks and still can’t seem to get the assembly completed. Why is it so difficult to schedule the appropriate number of technicians if you’ve already received notice how many are required? Instead you book another appointment and still don’t send the correct number of technicians. The technician decided to come “look” at the desk just in case he could do it alone.. He couldn’t and canceled the appointment. Then your customer service rep is rude and patronizing because I’m the one being delayed a service that was completely paid for. There’s no remedy offered on Angi’s part other than fake concern. Walmart needs to partner with someone else or risk loosing customers due to less than mediocre 3rd party outsourcing. I’m beyond frustrated!!!
Reply from Angi2026-07-18
Hi Latasha, we want to apologize for the challenges you have experienced with getting your booking
completed. Please email us at [email protected] if there is anything we can do to turn things around. Thank you in advance. The Angi Team
So I am a business paying to be part of Angie's list. I have gotten legitimate work but here is my issue as a sole proprietor trying to grow my clientele with mutual trust and professionalism. Angie's has a message board that allows me to speak to leads about getting a job with them. Regardless of if I book these jobs I am charged for the lead I accept. I am given a call or message option to communicate thru Angie's list but I don't get a phone number until the customer accepts. Even if they give me a number many times we still communicate through Angie's job board. I will say, about 75% of the time I get the app scrolling forever or a message that says 'oops, try again.' I paraphrase. This means I lose jobs, there goes $40, I look non communicative, and possibly could get a bad review. I and others could, and do, get frustrated, confused, ect. Everytime I try to communicate this it seems to be during the high volume weekend. The bot can do nothing. Right now a gentleman asked me to give him my contact because he is busy presently. Great! The position is open. Maybe I won't lose money on commiting to reach out on a lead. I can't. I don't have his number. I have a messaging system thru Angie that won't work. I look like I haven't followed up or don't want and need the work. I look like I am not accountable in what I say because I look like I'm not doing it. It makes my word something that holds no worth. It looks like I don't value my customers or possible customers needs or time. It may seem like computer glitches happen sometimes and aren't a big deal, it is a costly huge deal. Every other aspect of this site is great. I have felt safe, customers don't cancel once they commit, ect. But this is like having a clubbed foot. If I were to have any emergencies or problems at the job what would I do? I am really annoyed. Hopefully they figure it out. Their employees r a reflection on the legitimacy of the app. It looks bad on them to.
Reply from Angi2026-07-19
Hi there Lindsay,
Thank you for your feedback and we are sorry to hear about your experience. We work hard to ensure our leads are of high quality. In any lead generation service, it's common for not all leads to become won jobs so we recommend thinking about your investment as a twelve month campaign. Track the leads you get in contact with, what percent of those contacts become closed jobs and even what of those jobs become repeat or referral business. To make the most of your leads, check out some helpful tips at https://bit.ly/45NIw0a and please give us a call at 888-819-2644 to discuss your specific situation further. We’re here to help!
I was trying to hire a surveyor for a boundary survey. My request went unanswered for weeks. I was called twice by Angi's customer support to ask how the project was going. Twice I told them I did not have a contractor for the survey. Both times they promised to get someone for me. I still have no surveyor. All I get is email spam advertising for unrelated projects.
Reply from Angi2026-07-17
Hi there,
Thanks for sharing your feedback. We are sorry to hear that more pros did not contact you for your project. We always encourage our pros to be as responsive as possible to quote requests and would be happy to help find you more pros for your project. Feel free to reach out to us at [email protected] or call us at 888-811-2644.
Absolute biggest waste of money! Here's how it works you pay about $288 to sign up for their trash service. That allows you to get leads. The option I chose was to pay per lead. You are not guaranteed to get the job and most of them you don't get most of them are trash jobs most of them! You're wasting time giving estimates if you don't answer their request within three minutes typically you're not gonna get the job. I've spent almost $500 and have not made one penny. The customers are outrageous with their request. They want you to do it for crackhead prices would not recommend any service providers signing up for this.
Reply from Angi2026-08-26
Hi Eric,
We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist.
The website is impossible to use. They force a get quotes system. If you just want to look up some local companies for ratings forget it. Much better to just use google or AI.
Reply from Angi2026-07-18
Hi Susan, we apologize for any trouble while utilizing the app. We would be happy to assist you with navigation of the app or discuss any additional feedback you’d be willing to share. Our Customer Care team can be reached at 888-811-2644. Best, The Angi Team.
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