Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.
Written by the business, not verified by us.Angi (angi.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Many consumers felt the platform was problematic due to excessive advertising and questionable business practices, such as the submission of inaccurate or bot leads, and the feeling that the service was fundamentally going downhill. Reviewers expressed strong dissatisfaction regarding communication failures, including missed appointments and being quoted drastically different prices for the same work. However, some customers noted positive outcomes, like having a good experience with a chosen contractor or finding a prompt resolution for a specific need. Conversely, a small portion of people felt strongly that their personal information was shared without consent, leading to relentless communication from unverified contractors who would not take 'no' for an answer.
Auto-generated from all reviews of this business. For reference only.Jesus Domingues Masonry is a great company. Jesus relaid and repaired my brick patio. He was timely, extremely affordable and did a great job. I highly recommend him.
Hi Kelly, Thank you for your wonderful review We are pleased to hear that Jesus Domingues Masonry did such a great job on your brick patio. Be sure to also share your feedback with him directly on his Angi profile. Enjoy the rest of your day Best, Klaidy CX Team
These guys were giving me aggressive calls. Was able to get them stopped finally after MUCH frustration.
Hi Sophie, We apologize for any unwanted communication you've received. Please send your contact information to [email protected] and we’d be happy to unsubscribe your email and place you on our Do Not Call list. You can also give us a call at 888-811-2644.
Angi leads are a waste of $$$. leads are not vetted. Phone numbers are mostly non working, In the rare instance of getting someone answering the person was just shopping. When I signed up, the Angi rep promised vetted leads, but Angi does not ask the potential customer any questions. Don't waste precious business dollars on this scam. Put your money into Google Ads.
Hi Mike, We appreciate your feedback, and we apologize that your experience was anything less than positive. We appreciate your feedback and apologize if any experience you had was less than positive. It is our goal to maintain a high quality and reliable platform for all professionals using the Angi Services. Please contact us via chat or by email at [email protected] so that we can learn more about your specific situation and address your concerns.
I used to love this site, and have been a member for a few years now. But they have switched to AI only help giving you a very limited contractor list. For example when searching for an electrician (very common request) they would only give me 2 choices that are an hour drive from my home. While within a 10 mile radius there is dozens of qualified companies to choose from. It is obvious that these companies have paid to have their names moved up the list. The trust of finding the best service with Angi has gone.
Hi there, we apologize that there were no pros to match for your project. To search the directory instead and see a list of pros in your area, click on the ‘More’ icon in the main navigation bar at the bottom of the screen. Then, click ‘Directory’ to search the listings of pros by category and contact them directly. We hope this helps! Best, Klaidy CX Team
Angi’s is trash. It is nothing but a big scam. They don’t refund and will charge you unknowingly. I have not worked one job and I owe $200 already. The customer service & their hire ups suck. I have a confirmation number given after canceling my account & they still failed to cancel it!!! When the charges rack up again I will be taking it to small claims court…Once Angi’s overcharges you & they know it, they act like a completely different company that doesn’t want to help at all. DO NOT TRUST THIS COMPANY!!! Save your money, you will be charged just for agreeing to have a conversation with the customer to see if you are comfortable with the job. Complete dog sh*t & they know it. They just pass your call around, leave you on hold until you have to hang up, & then remind you they aren’t monitored by the better business bureau so complaining to them would be useless. So there is there little loop hole so there not accountable, PLEASE DONT USE THEM!!
Hi Tory, Thank you for sharing your feedback We regret to hear about the challenges you’ve faced with your experience. Our team is here to help you address any concerns. Please contact our Customer Care specialists at 877-947-3639. We’re ready to assist you and find the best solutions. We're here to help Best, Klaidy from Angi
I need someone to install a smart toilet, Angies list keeps rescheduling the appointment saying they are still looking for a contractor going on a month now.
Hi Sabrina, We want to apologize for the challenges you have experienced with getting your booking completed. Please contact our Customer Care team at 888-811-2644 or send us an email at [email protected] and we'd be more than happy to assist you.
What a waste of money for pros. Even if I got the bid I wouldn't make any money. And they have a strict no refund pollicy. What a scam. I thought thumbtack.com was bad Angie is even worse.
Hi Clark, Thank you for your feedback We regret to hear about the challenges you’ve faced with your experience. Our team is here to help you address any concerns, including questions about collections. Please contact our Customer Care specialists at 877-947-3639. We’re ready to assist you and find the best solutions. Best, Klaidy from Angi
I ordered a chandelier and paid Wayfair $265 upfront for professional installation. On the day of installation, the contractor (Angie) told me the job required scaffolding that wasn't included, and quoted an additional $465 on the spot — nearly double what I'd already paid. When I pushed back, I was told there was nothing that could be done about it. This isn't how installation pricing should work. If specialized equipment like scaffolding is needed for a fixture Wayfair sells and schedules installation for, that should be assessed and disclosed before the appointment — not sprung on the customer with the installer already standing in my home. Being told "there's no option" at that point isn't a real choice, it's leverage. I'm left having paid $730 total for what was quoted as a $265 installation, with no opportunity to shop around, decline, or plan for the added cost. I'd urge Wayfair to fix how installation quotes are scoped so customers aren't cornered into unplanned payments on the day of service. I can't recommend the installation service as currently run, and I'd think twice before bundling installation with a Wayfair purchase again.
Hi Dagi, We appreciate your feedback and we apologize for any frustration or inconvenience this may have caused. If there is anything we can do to help improve your future experiences, please reach out to us at [email protected].
Our experience with Angi has been extremely disappointing. We received 48 leads, and approximately 90% of them did not answer our calls or respond to messages. Despite being unable to verify or contact most of these supposed customers, Angi continued charging us for the leads. Our starting budget was $2,850, and only $1,609 remains—meaning $1,241 was spent with almost no meaningful return. Before activating our account, Angi required us to submit the ZIP codes we serve. We provided them, but Angi failed to configure the service area correctly. We then received and were charged for leads outside our approved locations. This was their setup failure, yet our company is expected to absorb the cost. We contacted support multiple times by email and received no meaningful assistance. Instead of investigating the charges, correcting the ZIP codes, and refunding invalid or unreachable leads, support simply offered to request a supervisor callback. Businesses should be extremely careful before committing a budget to Angi. In our experience, the lead quality, account setup, billing transparency, and customer support have all been unacceptable. I will update this review if Angi completes a proper audit and issues the appropriate credits or refunds. Until then, I cannot recommend this service.
Hi Rustamli, We appreciate your feedback and apologize if any experience you had was less than positive. It is our goal to maintain a high quality and reliable platform for all professionals using the Angi Services. We are here to assist in the growth of your business. Jobs are not guaranteed as market demands may increase or decrease, however, we are always working to bring more jobs to you. You can find a few tips to help increase the available job visibility by visiting https://bit.ly/3AYIDvd. Our Pro Support team is also available to review your account and verify it to make any needed adjustments to improve your success. Feel free to chat with us via the app, website, or send an email to [email protected]
I would have chosen 0 stars but not sure the system would allow it. I had a small job, mounting a TV on a wall scheduled for Sat Aug 8th and they no called, no showed. I didn't get upset as I saw on the website that I t had been rescheduled for Aug 12 @ 1:00 which is today. I get a text from the contractor saying he's running 20 mins late. Again, no problem. My wife had a very important post operative appointment but her best friend took her so I could stay home and wait for the contractor. At 2:36 I called Angi's customer service as he still had not shown up. I was told he had to reschedule but nobody informed me. Now I'm livid. I said okay, we can reschedule but I expect this service to be done at no charge to me. They said, we can't do that as we don't control the contractor's schedule. The best they would do is offer me $10 off. Long story short... I will never use Angi's list again. They suck!
Hi David, We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected], and we will be happy to further assist you.
The efficiency and friendliness of the workers. Alexis and his associate from Next Door Services moved junk for us and did a great job. We are completely satisfied with their work.
Hi Lester, Thanks so much for sharing your feedback about this pro! We are so pleased to hear that they did such a wonderful job. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.
Absolutely horrible experience. I would leave 0 stars if it was possible. They lock you into a 12 month contract and provide absolutely garbage leads. 90% of the leads do not even pick up the phone and even if they do they attract customers that want things done for free. There is no lead refunds system. Save your time and mo ey and don't make the mistake we've made.
Hi Tasdith, we are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. Best, Klaidy from Angi
I would rate Angi ZERO STARS if I could! I ordered a chandelier from wayfair and added installation via Angi. They were a nightmare! I had to call and let them know I have a tall ceiling and the installer needs to bring a taller ladder 15 ft. Two different people came out and each had a 10 foot ladder. They kept giving me the run around and I kept taking time off from work so that it could be installed for NOTHING! Long story short, I returned the fixture to wayfair for a refund, and lost money in the process! AND THE RIDICULOUS PART IS THEY CHARGED $250 for installation. Do not use ANGI! Very unprofessional. Wayfair find a new company because you lost money and a customer!
Hi Jay, Thank you for your feedback We apologize for any frustration or inconvenience this experience has caused. We appreciate you bringing your concerns to our attention, and we're happy to assist. Please send your contact info to [email protected] so we can locate your project in our system and call to further assist you. We're here to help Best, Klaidy CX Team
Extremely disappointing experience. I paid Angie $750 expecting real promotion and legitimate job opportunities for my business, but I have received no meaningful results and have not been able to make back any of the money I spent. I feel misled and completely let down by the service. In my experience, the promises made during the sales process did not match what was actually delivered. Customer support has not provided an acceptable solution. This has been a serious financial loss for my small business. I strongly recommend that other business owners carefully review all terms, guarantees, and cancellation policies before paying Angie. I would not recommend this service.
Hi there, Thank you for taking the time to share your feedback. We are sorry to hear that your advertising experience has been anything less than positive. We are happy to discuss strategies to help you see more success from your leads and address any concerns you may have. You can reach our Customer Care team at 877-947-3639 to speak with a specialist. Best, Hector from Angi
Awful awful company. I would never use this company again or recommend them to anyone. Find your own help for your project through a friend or referral. DO NOT USE ANGI. You will be miserable. I will not make this mistake again. Plus, once your problem arises, and it will, their customer service is horrific and will do absolutely nothing to help you or make it right. Don’t take the risk. Trust me.
Hi Molly, Thank you for your review. We apologize if the app was not more helpful for your project needs. Please contact our Customer Care team at 888-811-2644 or send us an email at [email protected] and we'd be more than happy to address any specific questions or concerns you might have.
Contractor Experience With Angi Leads I used Angi for approximately five months for my construction business, and unfortunately my experience was extremely disappointing. I was paying around $350 per month for leads, and during the entire time I was with them, I did not close a single job from Angi. In my experience, roughly 90–95% of the leads were essentially ghost leads — I would call, text, and follow up with no response. Many of the few people I actually reached either had unrealistic budgets or did not appear ready to hire a contractor. I repeatedly contacted Angi about the quality of the leads and explained that I was getting essentially a 0% return on my investment. Eventually, I told them I could no longer justify paying hundreds of dollars every month for a service that wasn't generating work. After requesting cancellation, I was told I would owe approximately $1,190 to get out of the agreement. My advice to other contractors, especially small businesses in smaller markets: carefully read the entire agreement, understand the cancellation terms, and do your own research before committing. Track every lead, every attempted contact, and every dollar you spend so you can determine your actual ROI. Based on my experience, I would not recommend Angi Leads to other contractors.
Hi Nick, We appreciate your feedback and apologize if any experience you had was less than positive. It is our goal to maintain a high quality and reliable platform for all professionals using the Angi Services. We'd welcome the opportunity to address any concerns you may have. Please contact us directly at 877-947-3639 so that we can locate your account and assist.
They are nothing but thieves and liars.they will clain you have taken leads even after you canceled. They will have every bullshit excuse to not refund you and will steal and lie to you. Never use these thieves and liars the reply you see here is bullshit I called still received same bullshit as before
Hi Jason, Thank you for your review. We'd welcome the opportunity to address any concerns you may have. Please contact us directly at [email protected] so that we can locate your account and assist. Best, Ammi from Angi.
Reached out and scheduled a handyman service, against my better judgement. Got a cancellation the day of service. I knew this was going to happen so wasn't surprised. Angi's list was great. Angi is terrible. Will definitely not use them again. Assume with AI they are on borrowed time anyway. They aren't doing anything that Claude or Chatgpt can't do for you EXCEPT schedule an actual service and as noted with my experience they suck at it!
We are truly sorry for the last-minute cancellation on the day of your service. You set aside time for your appointment, and falling short like this is completely unacceptable. While we understand your decision, we’d still like the chance to look into what happened with your booking. If you're open to sharing your details, please reach out to us directly at [email protected] or give us a call at (855) 975-7133.
Angi has been a blessing to our business. We increased revenue by 110% since signing on
Hi there, Thanks so much for sharing your positive experience with this pro with us! We are pleased to hear that Ambush Pest Control did such a great job. Be sure to share your feedback with him directly on his Angi profile as well. We're here to help. Best, Estefany, CX Team
Willafrod Lattimore is a pro at what he does. He sanded our ceiling and no dust, no dust at all,then did the mud,stippled it the next day,he did an amazing job, his work is flawless. Fast Dry wall repair.
Hi there, thank you for the wonderful review! Best, Klaidy CX Team
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