Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Written by the business, not verified by us.Aurate New York (auratenewyork.com) has a 4.6 out of 5 rating on OK.one, based on 176 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers had a great experience with this company. Consumers frequently praise the customer support team for being exceptionally helpful, friendly, and quick to resolve any unexpected issues. People also genuinely love the gorgeous, high-quality jewelry pieces and find that both exchanges and return processes are handled smoothly. However, some customers also noted frustrating delivery delays, mentioning quite long wait times for custom orders to finally ship or arrive. A few reviewers were additionally disappointed by a lack of communication from the team regarding these shipping holdups. Some people also experienced minor product concerns, feeling that certain items did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.Hi Amy, Thank you so much for your feedback! We’re thrilled to hear that your experience was fast and convenient. Providing a smooth and seamless experience for our customers is always our goal, and we truly appreciate your support! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
The Ombré rainbow tennis necklaces was so beautiful. My wife decided on a different tennis necklaces and because of that we had to send this one back. Customer Service was easy to work with and helped me return this efficiently. We’re excited to see what the Sapphire necklace looks like but we’re both positive it was be beautiful too!
Hi Robert, Thank you so much for your thoughtful feedback! We’re so happy to hear that you loved the Ombré Rainbow Tennis Necklace, and we’re glad our team was able to make the return process smooth and easy for you. Thank you again for your support and trust! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Customer Service is very responsive, accommodating, and professional. It has been a pleasure working with them and definitely creates this sense of brand loyalty because you know the people will take care of you when you reach out to them.
Hi Liu, Thank you so much for your incredibly kind words! We’re truly grateful to hear that our team has been responsive, accommodating, and professional throughout your experience. Creating meaningful relationships and making sure our customers feel supported every step of the way is so important to us, so your feedback truly means a lot. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
I received a reply to my email very quickly.
Hi Samantha, Thank you so much for taking the time to share your experience! We’re so glad to hear that you received a quick response from our team. Providing timely and helpful support is very important to us, and we truly appreciate your kind words and support. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Emily was very helpful and made sure my issue was corrected
Hi Mary, Thank you so much for your kind feedback! We’re delighted to hear that our team was able to assist you and make sure your concern was properly resolved. Providing thoughtful and attentive support is always our goal. We truly appreciate your support and are always here whenever you need us! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
My package arrived a week later than expected and the team was very responsive and attentive to my request. The piece finally arrived, beautiful as always. A simple dainty ring that could work with any stack!
Hi, Thank you so much for your thoughtful feedback! We sincerely apologize again for the shipping delay, but we’re very happy to hear that our team was able to provide responsive and attentive support throughout the process. Most importantly, we’re thrilled that your piece finally arrived and that you love it! A simple, dainty ring that works beautifully with any stack sounds absolutely perfect. Thank you again for your patience, support, and kind words; it truly means so much to us! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Jessah was very helpful with what i needed!
Hi Blakely, Thank you so much for your kind words! We’re so happy to hear that our team was able to help you with everything you needed. Providing thoughtful and helpful support is always our goal, and we’ll be sure to share your feedback with her. We truly appreciate your support and look forward to assisting you again in the future! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Heard all of my concerns and took care of me in the right, customer-focused way. Looking forward to doing business with you all again soon! Huge shout out to Jessah for her kindness and efficiency in solving my issue.
Hi, Thank you so much for taking the time to share your experience; we truly appreciate it! We’re so glad to hear that you felt heard and well taken care of and that our team was able to resolve your concern in a thoughtful, customer-focused way. We’ll also be sure to pass along your kind words to her—she’ll be so happy to know her kindness and efficiency made a difference. We truly appreciate your support and look forward to helping you again soon! All the best, The A-Team
Shipping tracking did not update. Item was delivered but surprised me. Product great!
Hi Louis, Thank you so much for your feedback! We sincerely apologize for the confusion with the tracking updates and understand how frustrating that can be. Carrier scans can occasionally be delayed, but we’re so happy to hear your item arrived safely and that you’re loving the product. We truly appreciate your patience and support! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Hi Paulina, Thank you so much for your kind feedback! We’re thrilled to hear that you had a fast and helpful experience with our team. Providing prompt and supportive service is always our goal, so it truly means a lot to know we were able to assist you. We sincerely appreciate your support and look forward to helping you again whenever you need us! If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. Sincerely, The A-Team
Hi Nicole, Thank you so much for taking the time to leave us a review; we truly appreciate it! We’re so glad to hear you had a quick and positive experience with our team, and we’re always here if you need anything in the future. We look forward to seeing you back soon! 😊 All the best, The A-Team
The customer service was exceptional. The team responded promptly and efficiently, assisting me with my issue and providing me with multiple options to choose from.
Hi Mary, Thank you so much for taking the time to share your feedback; we truly appreciate it! We’re delighted to hear that our team was able to assist you promptly and provide helpful options to resolve your concern. Your kind words mean a lot to us, and we’re always here whenever you need support again. If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected] or use our live chat services. All the best, The A-Team
I got an answer and a great result thank you. I will let you know how the product is when it arrives. I had ordered the wrong ring size...
Hi Jessica, Thank you so much for taking the time to share this with us, though we are so sorry to hear about this! After reviewing your case, we can see that your concern has already been addressed by our team. However, if you still need any further assistance or have additional questions, feel free to shoot us an email at [email protected] or use our live chat services. Sincerely, The A-Team
So glad they responded so quickly and made the changes i asked for!! Very happy- thank you!
Hi Cin, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team
Prompt replys to questions and prompt help when needed. This company has a lifetime warranty on their products and they stand behind it.
Hi Kelly, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team
I chose the wrong size and didn’t realize until after check out. I quickly emailed the care team at Aurate with my mistake. A member of the A-Team responded within hours to let me know my order had been updated to the correct size! I can’t wait for it to arrive. If their product is as amazing as their customer service, this ring will be A+!
Hi, First and foremost, we want to sincerely thank you for choosing to shop with us. Your support means so much to our small but mighty team, and we truly appreciate it! We’re so happy to hear that our team was able to quickly assist you and update your order to the correct size—that’s exactly the experience we strive to provide. We can’t wait for your ring to arrive, and we hope you absolutely love it once it’s on your finger! If there’s anything else we can help with in the meantime, we’re always here for you. All the best, The A-Team
Very helpful and responsive customer service.
Hi Chelsey, We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding. We look forward to seeing you back soon! All the best, The A-Team
Hi Shagufta, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team
I’ve ordered a few times and the quality of jewellery has been fantastic. A company is truly defined though by how they respond when things go awry though. The customer service team is exceptional. They stand by their products and support their customers.
Hi Taylor, Thank you so much for your glowing review! We're thrilled to hear that you love your new jewelry. Your kind words truly made our day. We take great pride in crafting high-quality, beautiful pieces, and it's wonderful to know that our efforts are appreciated. Your support means the world to us and motivates us to keep delivering exceptional jewelry and service. If you ever need assistance or have any questions, please don't hesitate to reach out at [email protected] or use our live chat service from Monday-Friday 10 am - 6 pm EST. We're always here to help! All the best, The A-Team
Your team was very responsive in helping with an exchange.
Hi Lindsey, Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!. Your support to this small but mighty team means a lot to us, see you back soon ;) All the best, The A-Team
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