Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Written by the business, not verified by us.
Is Aurate New York legit?
Aurate New York (auratenewyork.com) has a 4.6 out of 5 rating on OK.one, based on 176 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 84% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the customer support team for being exceptionally helpful, friendly, and quick to resolve any unexpected issues. People also genuinely love the gorgeous, high-quality jewelry pieces and find that both exchanges and return processes are handled smoothly.
However, some customers also noted frustrating delivery delays, mentioning quite long wait times for custom orders to finally ship or arrive. A few reviewers were additionally disappointed by a lack of communication from the team regarding these shipping holdups. Some people also experienced minor product concerns, feeling that certain items did not fully meet their expectations.
Auto-generated from all reviews of this business. For reference only.
I ordered the wrong city stamp (my mistake) and wrote to request Aurate switch it to the one I wanted. Kimberly responded right away and let me know she was able to do what I asked. I’m thrilled!
Reply from Aurate New York 2026-05-08
Hi Mimi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Hi Rachel,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
A fast human response.
The rep responded in less than 24 hrs, and it was clear it wasn't a canned response because she referred to something specific in my original inquiry.
Also - she resolved the situation in my first attempt.
Reply from Aurate New York 2026-05-08
Hi Lianne,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
The response time was super quick and the customer service was top-tier!
Reply from Aurate New York 2026-05-08
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I was contemplating a purchase, and dropped my iPad and accidentally hit the purchase button. Jessah was immediately responsive when I reached out and very respectful throughout the cancellation process and forwarded me to the Elide who promptly handled my request.
Reply from Aurate New York 2026-05-08
Hi J,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Hi Alison,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
The team was responsive, helpful, and resolved a shipping issue in record time. We are so appreciative of the excellent service!
Reply from Aurate New York 2026-05-08
Hi Jennifer,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Prompt response from a hard working crew. Thank you for answering my questions.
Reply from Aurate New York 2026-05-08
Hi Jessica,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I received a prompt response to my inquiry. Thank you.
Reply from Aurate New York 2026-05-08
Hi Danielle,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Buying from this company is always a pleasure. Customer service is their priority and it shows. Their jewelry is beautifully crafted. Absolutely ❤️❤️❤️
Reply from Aurate New York 2026-05-08
Hi Maria,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
I had a problem with my order and reached out via email. I received a reply almost instantly even though it was a Sunday evening. The customer service representative was able to resolve my problem very quickly and to my satisfaction.
This is the fast attentive customer service that keeps bringing me back to Au Rate for most of my jewelry purchases.
Reply from Aurate New York 2026-05-08
Hi Ara,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Kimberly was great at assisting me in with my missing item and made sure it was fixed in a timely manner!
Reply from Aurate New York 2026-05-08
Hi Maria,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Hi Juju,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Quickly resolved a replacement issue and super fast shipping! Kudos!
Reply from Aurate New York 2026-05-08
Hi Tonya,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
The customer service team is always super helpful and polite. They respond quickly and provide a solution.
Reply from Aurate New York 2026-05-08
Hi Nicole,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Excellent and efficient customer service experience!
Reply from Aurate New York 2026-05-08
Hi Marissa,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I need the order canceled. My granddaughter’s wedding is May 15th!!!! Earrings won’t arrive in time! Please refund my money!!!
Claudia
Reply from Aurate New York 2026-04-30
Hi Claudia,
We’re sorry to see this review, as your order was canceled and refunded on the same day you reached out to us.
We completely understand the urgency given your granddaughter’s wedding, which is why our team acted right away to process your request as quickly as possible.
For future reference, our customer care team is always here to help and resolve time-sensitive requests via email.
The A-Team
Immediate reply that was personal, professional and extremely helpful!
Reply from Aurate New York 2026-05-08
Hi C,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Prompt response and my issue was addressed. Very professional.
Reply from Aurate New York 2026-05-08
Hi Indrani,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
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