Aventon Bikes

Hi William, Thank you for the detailed feedback! We are super glad your bike arrived fast, fully intact, and that you are enjoying the free tools, lock, and performance out on the road. At the same time, we are really sorry for the frustration with the assembly manual. Putting handlebars on backwards and spending three days on setup is definitely not the experience we want for you. We are sharing your note about the stem directions with our technical documentation team so we can make those steps much clearer for future riders. Huge thanks to your neighbor for lending a hand, and enjoy the new ride! Regards, Aventon

Hi there, We really appreciate you taking the time to leave a review! Waiting three months for your bike is definitely a long time, so we appreciate your patience and are super glad to hear it lived up to expectations once it arrived. Kudos for getting those front brakes cleaned and lined up so quickly. Enjoy the ride, and thanks for being part of the Aventon family! Regards, Aventon

Hi Jon, We really appreciate you sharing this! It is awesome to hear the bike is amazing, but struggling with accessory hardware and tiny diagrams is definitely not the experience we want for you. We apologize for the hassle and that the fenders ended up needing to be returned. Your notes on screw length and instruction clarity are immensely helpful, and we are using them to improve our accessory kits and setup guides moving forward. Have a blast out on your new ride! Regards, Aventon

Hi there, Thanks so much for sharing your experience! That classic "assembly learning curve" is so relatable; going from an hour on the first bike down to 20 minutes on the second is practically expert speed! We’re thrilled to hear the video instructions helped make the process smooth and, most importantly, that you're both loving the Aventure.3s. Wishing you many awesome rides ahead! Regards, Aventon

Hi there, Thanks so much for taking the time to leave us a review! Hearing that your bike arrived quickly, was packed up safely, and took no time to put together totally makes our day. We work hard to keep communication smooth and make sure getting your new ride home is as seamless as possible, so it's awesome to know we hit the mark for you. Have an absolute blast out on the road! Regards, Aventon

Hi Robert, We hear you loud and clear, and we are truly sorry for the frustration this shipping delay and phone connection trouble caused. Spending that kind of money on a bike and shipping only to watch FedEx loop your package backward is incredibly stressful. We are glad our representative was able to reach you directly by phone to clear things up and confirm that our support line (866-300-3311) is fully operational. Most importantly, your replacement bike (Order #SH-AVN-560154) is officially in transit and scheduled to arrive on September 2nd. We truly appreciate your patience while we got this sorted out, and we hope you love the bike once it lands on your doorstep. Regards, Aventon

Hi William, Thank you for taking the time to share your feedback with us regarding the rack! We completely understand your disappointment that the rack was not suited for your needs, as well as your frustration regarding the delay with your Affirm financing update. Because Affirm is a third-party financing partner, return processing can take a few extra days to finalize on their portal once a refund is issued. If you have specific questions about how the balance or payment schedule is updating, reaching out to Affirm directly is the fastest way to get detailed visibility on their end. Our support team is also more than happy to double-check our internal refund records for you at any time. Please feel free to give us a call at 866-300-3311, Monday through Friday, from 9:30 a.m. to 4:00 p.m. PST, or reply to your support ticket so we can assist. Best, Aventon

Hi there, Thank you for sharing your review with us! Upgrading to the Level 4 right at launch was a great choice, and we are thrilled to hear you are loving the ride. Our team put a lot of work into refining the frame design, wheel build, and drive settings, so hearing your positive feedback means the world to us. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for sharing your review with us! It is great to hear that the Abound handlebar modification worked out well for your Aventure.3. Lengthening the right brake line is definitely a crucial step to ensure proper cable slack and safe operation through full steering turns. We love seeing how our riders customize their bikes for a personal, comfortable fit! Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for your review. We are thrilled to hear how much you are enjoying your Aventon bike and that you feel it is worth every penny. We take great pride in delivering top-quality builds and smooth performance for our riders. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for sharing your review with us! We are thrilled to hear that your ordering process went smoothly and that you are thoroughly enjoying your new bike. Delivering a seamless purchasing experience and a ride you love is always our top priority. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for your review. We are honored that, after all your research, you chose Aventon for your e-bike journey. We are happy to hear that your bike arrived early and that setting up the app and registering your bike went smoothly. Thank you for choosing Aventon, and welcome to the Aventon family! Regards, Aventon

Hi there, Thank you for sharing your review with us! Hearing that you and your husband take your four Yorkies out for nightly bike rides in their baskets is absolutely adorable. We love that your new e-bikes are turning heads in your neighborhood, and we couldn't be happier to have you, your husband, and your furry co-pilots as part of the Aventon family. Thank you for choosing Aventon, and happy riding to the whole crew! Regards, Aventon

Hi there, Thank you for your review. We are thrilled to hear that you had an excellent warranty experience with our team. Providing fast, reliable, and hassle-free support whenever our riders need assistance is always our top priority. Thank you for choosing Aventon, and happy riding! Regards, Aventon

Hi there, Thank you for your review. We are glad our customer service team took care of you right away and got that replacement part shipped out. Delivering fast, hassle-free support so you can get back to riding your Aventure M is what we strive for every day. Thank you for choosing Aventon, and happy riding! Regards, Aventon