With Go Configure, we bring you 18 years of experience right to your doorstep. We service a wide array of indoor and outdoor recreation products that most consumers don’t have the time or ability to deliver & install themselves. We do the heavy lifting, so you don’t have to!
Go Configure (goconfigure.com) has a 1.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-30.
Wish the rating could be a zero. I, too, have been waiting for an installation. Rain delayed my install day and guess what. They won't move those already scheduled to accommodate for those delayed by weather. TERRIBLE WAY to run a business. DO NOT EVER USE THIS COMPANY. SHAME ON BIG BOX STORES FOR USING THEM.
Bought a swing set from Backyard Discovery back in February. Two and half months later, we're still waiting for the installation to be scheduled. Awful service, awful company. I have been calling every week, still nothing!
Gazebo delivered 3+ weeks ago and no assembly scheduled to date. I call every single day and the status remains the same- they're trying to reach out to an available technician & are unable to reach him/her?! Each day I'm promised a call back from the district coordinator, which never happens. Terrible customer service- find a local contractor if unable to assemble your purchase on your own BUT DO NOT USE GO CONFIGURE.
Bought a swing set from Sam’s Club to have it assembled April 13th. It is now May 23rd and the guy never showed up to the appointment today. My kids have looked at boxes of their swing set for 5 weeks now, when we were guaranteed it to be put together within 2 weeks. Awful service, awful company. Nothing but lies and excuses. Would give 0 stars if I could. Sending all of this to the BBB and everyone else with issues should too.
I purchased an Arcadia Gazebo through Backyard Discovery which suggests using Go Configure LLC to install the product. I had a small issue with the original scheduler who did not follow up promptly. I phoned the 888 number and was helped immediately. The Go Configure installers were Duan, Xen, and Trell. These guys knew what they were doing! They worked well together and put my gazebo together in 3 hours. They had no problems with wrong screws or anything lining up. The entire gazebo went up perfectly without a hitch. Duan, Xen, and Trell then cleaned up and were on their way. I would definitely ask for them again if i should buy another product for assembly. Thank you again Go Configure for a pleasant experience!
The worst! I beg you not to use them. I signed up for assembly from Home Depot. Awful! I received my BBQ on the 6th and they are telling me (after 3 follow up calls) they can maybe schedule me in 3 weeks......Really? I received my BBQ in 2 days and I need to wait 30 days to have it assembled. Awful. Shame on you Home Depot for using such a terrible company.
Bought a Gazebo from Sams Club with installation and unfortunately GoConfigure was the only option. Took 5 weeks for installation and when it was over, they had put up the entire thing and never removed the protective film from the roof which we didn't notice until they left. Now it's been another 3 weeks since I first called for them to come and fix it, and I keep getting told that they are backlogged on after installation repairs. Does not inspire confidence.
Have had two no-show appointments. I had no choice but to stick with them as a third-party vendor for the tramp I bought. Higher-ups are now involved, so I will amend this if it is made right.
Rich was friendly very efficient and fast. He built the TV stand perfectly and helped me with the equipment boxes modem to the inside of wooden stand.His confirmation number is7281513
I prepaid Backyard discovery for the assembly of a gazebo, they then subcontract out to GoCongifure to do the assembly. I was supposed to be contacted by GoConfigure after delivery of the gazebo - never happened. I have been calling GoConfigure for 10 straight days to get scheduled. The corporate office has twice tried to reach a technician with no answer, they have also escalated my complaint twice and I still have not been contacted. This company is a complete rip off and I wish I would have known that Backyard Discovery contracted them as the "installation contractor" and that I had read even a portion of the complaints. When you call the main number the recording states...thank you for contacting GoConfigure, the leader in .......they are a leader in nothing expect excuses and ignoring phone calls. The corporate office makes excuses like "well the techs are independent contractors" and "we escalated the ticket" etc. If you have contractors that you are dishing out jobs to, this makes them your employee's and you are responsible for the. Stop blaming your employees and start taking some responsibility for your company. If you call a "tech" and they don't answer, stop sending them jobs and above all, stop pointing a finger at them, this is GoConfigures responsibility as that was who was hired, not the contractor or the tech.
My product to be assembled arrived broken so I could not use this service. I went with another product from a different company and assembled it myself. I keep getting harassing phone calls AND emails from this company to ask about “my assembly order” even though I have spoken to numerous people about cancelling it and the assembly guy at my house documented it was cancelled.
Horrible Service. Equipment assembly was scheduled for between 7:00 AM and 11:00 AM. At 11:00 AM I called and was told the technician was running. By 7:00 PM I had called multiple times until I was told the technician arrived at 6:30 PM, but could find no place to park. That's a flat-out lie. So 12 hours late and lying. I canceled. I called Nautilus and was told Dick's Sporting Goods could assemble it. I called Dick's and got the job done for $50 less this these guys.
Never buy any bowflex or nautilus equipment. Their installation and repair service Go Configure is the absolute worst company I have ever interacted with. Over twenty calls to get scheduled and they just don’t show up after making you wait all day. Tara is simply a liar. This company needs to go out of business. Boycott them.
I purchased assembly with my Swingset through GoConfigure. I read reviews and horror stories after my purchase, but tried to be positive. I had to call 20+ times to get scheduled, then I was cancelled on, no date given, called more. It was such a difficult process, I cancelled and received a refund for the assembly and hired someone locally to do it. Do NOT hire.
Ordered a Backyard Discovery Carport. Workers arrived on a cold day and clearly were looking for excuses not to assemble. Told me they couldn't take the liability mounting carport on footings that the manufacture explicitly recommended. Wouldn't partially assemble, allow me to bring help with lifting, allow me to bring scaffolding, or allow me to sign waiver of liability. I would not recommend this crew!
We had a shed assembled from Home Depot last year, using their 3rd party assembly service, Go Configure. BEWARE and DO NOT USE THIS SERVICE!!!!! They have had us going in circles for almost a YEAR to replace the roof they assembled incorrectly. They hire private workers to assemble the products, who have no idea what they are doing, nor does the company communicate with their assemblers - just twice this month the assemblers thought they were coming out for completely different jobs. STEER CLEAR!
THIS CO COULD IMPROVE BY SHUTTING THEIR DOORS FOR GOOD !!!!!! I CAN NOT IMAGINE THAT A CO SUCH AS HOME DEPOT OR OTHER MAJOR COMPANIES WOULD BE ASSOCIATED WITH THIS CO. I ORDERED A DESK FROM HOME DEPOT FOR MY NEICE. I PAID FOR THE DESK & ASSEMBLY. PURCHASED IT BECAUSE IT WOULD BE ASSEMBLED. IT ARRIVED I CALLED GO CONFIGURE FOR DATE. DAY AFTER DAY KEPT TELLING ME THEY WOULD REACH OUT TO TECH. FINALLY THEY REACHED & CAUGHT HIM GAVE ME DATE OF MONDAY 2-6-23 BETWEEN 9 & 1PM. OF COURSE 1PM CAME NO SHOW NO CALL. I CALLED THEM (SEVERAL TIMES) WHILE THEY AGAIN "REACHED OUT" TO TECH. FINALLY GOT SOME NON-CARING GUY WHO TOLD ME HE WON'T BE THERE AT ALL TECH IS SICK. GUESS NO ONE PLANNED ON CALLING & TELLING ME THAT!!! ASKED WHEN WOULD BE RESCHEDULED. TOLD ME DIDN'T KNOW. DON'T KNOW HOW LONG HE WILL BE SICK WE WILL LET YOU KNOW" I CALLED HOME DEPOT ON LINE DEPT. SHE CALLED THEM SAID SHE SPOKE WITH JOHN HE TOLD HER THE SAME THING TECH SICK DON'T KNOW HOW LONG WILL BE SICK. SHE ASKED IF THEY ONLY HAD ONE TECH?? NO RESCHEDULE DATE AVAILABLE. SO NOW I AM FACED WITH GETTING THE DESK SENT BACK TO HOME DEPOT SINCE NO ONE TO ASSEMBLE IT !!!!!! GO CONFIGURE IS THE MOST NON-CARING CRAP OF A CO. I HAVE EVER DEALT WITH.I ONLY WISH I HAD READ ALL THE HORRIBLE REVIEWS FOR GO CONFIGURE BEFORE I PURCHASED DESK & I WOULD NEVER HAVE ORDERED THE DESK !!! WILL NEVER ORDER ANYTHING ELSE ON LINE FROM HOME DEPOT WITH THEM RECOMMENDING SUCH A LOWSY CO FOR ASSEMBLY & INSTALLATION! SHAME ON YOU HOME DEPOT !! MAYBE YOU NEED TO READ SOME OF THEIR REVIEWS !!!! I WILL BE REPORTIONG GO CONFIGURE TO THE BETTER BUSINESS BUREAU HERE IN PALM BEACH COUNTY FL !!!!! I
DO NOT USE THIS COMPANY! I paid $136 for this company to assemble a futon for me. Each time I called I was told that they tried to reach a technician but the technician did not answer the call. This went on for over a week. Subsequently, I assemble the futon myself. I'm still waiting for the refund of the assembly fee.
My appt was scheduled between 11am-3pm. My tech (Joe) called and asked if it was ok to come a little after 10am, that was perfect for me. He arrived, removed his shoes, I took him to the room where the elliptical was and he put it together and was on his way. Very friendly and professional. I will use this company again. Thanks Joe!
Horrible customer service. They don’t give a $&@!. Guy took off mid build and took the manual with him. Called them and they said we will get someone out when they can. The worst customer service experience ever yet in my life.
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