Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.
Written by the business, not verified by us.
Is iBUYPOWER legit?
iBUYPOWER (ibuypower.com) has a 4.0 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple setup process and note that the desktop computers arrive securely packaged, clean, and completely ready to use right out of the box. Many consumers are also exceptionally happy with the overall performance and value, noting that the machines run smoothly for modern gaming and daily multitasking tasks.
Some reviewers were not happy with the customer support, experiencing frustrating delays and difficulties when trying to resolve warranty claims or replace damaged components. A few other people also felt that unexpected hardware failures occurring shortly after purchase caused significant inconvenience and annoyance for buyers.
Auto-generated from all reviews of this business. For reference only.
What people say
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Bryan · 1 review · Experienced 2025-08-18 ·
★★★★★
DO NOT BUY FROM THIS COMPANY..
DO NOT BUY FROM THIS COMPANY... I bought a $7,400 dollar gaming computer from the company Aug 19th. The day I got it the CPU Cooler was bad. I sent it back in to have it repaired and it was going to take them longer then 1 month to repair it when building an entire system takes 1 week. So I said keep it I'll just take a refund and get one from cyberpower. Here it is 4 months later and no refund and they've had their computer returned for the entire 4 months. They lied 2 weeks ago and told me the check was in the mail. Now they are saying it wasn't sent and their customer service tech Joseph was being rude and condesending even though I'm not being rude to them. Every time I call they say they will look into it and call me back. No E-mail, and no call back ever. No one knows anything about whether my check has even been sent or not. I've been cordial with them up until their so-called customer service rep Joseph decided to get rude with me. Imagine being rude after keeping someones 7K for 4 months and lying about it... I'm thinking I'm going to have to get a lawyer to get my refund at this point since they are clearly giving me the run around... This was my first and last time ever using this company.
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Andy Ainsley · 1 review · Experienced 2025-11-24 ·
★★★★★
Great PC
Bought a PC from here and I have nothing but great things to say. Model: RDY Y70 B01.
It was at a great price point, shipped extremely fast and runs like a dream! Even under intense loads it's ~20% CPU usage or lower. Runs very cool, only peaking ~60°C with games with very intense graphics settings maxed out. (30°C in less intensive use) 10/10 would recommend and will buy from here again in the future.
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BudaKhan · 5 reviews · Experienced 2025-11-15 ·
★★★★★
These Guys Make Amazing Gaming PCs
Only had my new PC two days when writing this, but I can already tell you, this machine is everything I hoped for after putting up with the lemon I had for the past five years. It's wonderful to play Battlefield 6 with no hiccups, no frame loss, no lag whatsoever... except now I have only myself to blame for being poor at the game.
UPDATEL: They get the 6 STAR review
Only complaint so far is that when choosing a computer, it's almost a game in it's own rite. You have to slow and scroll through everything in customization or you may miss out on freebies or deals. I had intended to get a PC with a free copy of ARC Raiders with it, but when I actually ordered the PC, I chose Option 4 instead of Option 3 which included the game. I should get an email regarding this from them after the weekend, but I expect I already know the answer as explained. Who knows? After spending nearly $3k they may still throw it in... then they get SIX STARS.
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ʟɪɴ · 1 review · Experienced 2025-11-11 ·
★★★★★
POS PC and Service.
I got a PC from them through Costco last year as a birthday present from my dad, it was around 2,000 without tax. For the first 3 months it worked great with minimal to no issues. After around the 3 month mark it started to become slower, the wifi connection became horrible to the point the PC had no connection at all. Had to send it out and took a little over a month to get it back after they said it looked like nothing was wrong with it and even replaced the motherboard. After spending summer in another state I came back and had to somewhat assemble it back together myself because it was disassembled beforehand for transportation purposes. I don't have any experience before doing any work on PCs but I did it and it didn't fully start up, the RAM sticks weren't even put in correctly so I had to take it out and insert it back in myself which wasn't a part of the reassembling I did beforehand. After a lengthy call with customer service because I AGAIN could not connect to wifi, having to download drivers on a USB from a separate computer to download them on the PC I got back did it finally work. I am now at around the 3 month mark from when I got the PC reassembled and working and it's becoming faulty once again. The PC seems to choose whether or not it wants to remain connected while there is a secure internet connection. I did use an ethernet cord to try and secure a better connection but it did not work. My wifi is from my apartment complex's ISP so I don't know if it is a condition with the router or the PC itself. I did check though with the ISP we have and they confirmed that the PC had no blocks whatsoever to internet connection and was even whitelisted to give it a better connection. It didn't work. Now, I have to return the PC AGAIN to these guys in California because they just won't give my dad his money back because this product just ISNT working for us. Absolutely sick of this year long fiasco because I have work I need to do and this $2000 investment won't do its damn job.
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jordan portal · 2 reviews · Experienced 2025-11-07 ·
★★★★★
Great pc these guys build
Great pc these guys build. It was incredible fast delivered to me. I am more than happy!!
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Johnny Good · 1 review · Experienced 2025-10-10 ·
★★★★★
i bought a gaming pc from them
i bought a gaming pc from them. i have one that is 3 years old and it has done a great job in world of warcraft.
i bought it on 10/09/2025, and all was good till UPS lost it in the shuffle of getting it to me, come up missing finely i got ups to to take charge of it missing and told me that they would pay i buy power for the lost computer.
I had to wait for about week and a have to get them to pay for it, now i been told i have to wait tell they get some documentation that that it is OK to send me a new one. today is 10/23/2025 and now im told it may take two too three weeks to get me a new one. this is taking a month too settle this claim.
They have a a class computer and the worse customer support i have ever seen, i looked on better business web site and guess what they have a {F} rateing from complaints and 77 lost computers sense 2006.
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Chris Toscano · 1 review · Experienced 2025-09-19 ·
★★★★★
Great costumer service
The company made a little mistake sending the wrong accessories with the pc but it was a simple mistake, the tricky part was able to get the replacement before I had to move to a different state. When I explained the situation to the costumer service associate in charge of my emails who’s name is Jun, they provided an amazing help with super short response time, was really understanding and helpful.
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Scott McKernan · 2 reviews · Experienced 2025-09-13 ·
★★★★★
Horrible QA and slow to fix problems
This company sent me a pc that cost $2600 and was dead within 24 hours because THEY sent a faulty motherboard. Their customer service is a pain in the ass, taking forever to reach anyone and when you want to do a parts swap it takes them five business days to even just ship a replacement part that they have in their inventory. Definitely returning their product.
A
Albert Johnson · 2 reviews · Experienced 2025-08-29 ·
★★★★★
Easy to use
Great experience building the computer I wanted. Fast and easy. Highly recommended.
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Michael M · 1 review · Experienced 2025-09-17 ·
★★★★★
Very good pc build for a great price
Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructions to seat the gpu. Booted up fine. One issue was from microsoft, I signed in with my existing account, and their software wanted to import expired windows keys, and would not recognize the one in place by ibuypower. I called, had a very short wait for tech help, he immediately resolved the issue, and its been smooth sailing since. Could not have asked for a better prebuilt pc buying experience.
Just read the warranty information very carefully before you consider buying from here. The 4090 graphics card in my "Intel 13th Gen Extreme Gaming PC" from them died at just over 2 years, and I was left helpless. PNY wouldn't honor a warranty because it was sold from iBuyPower, and iBuyPower wouldn't honor a warranty beyond their 1 year parts warranty. I'll never buy another PC from them or a PNY part again. I'd have been better off building it myself at the local shop or going through a big box store.
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Fadi Amin · 1 review · Experienced 2025-09-01 ·
★★★★★
I recommend iBUYPOWER
They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (SBI5N5701) for my brother and couldn't be happier. No issues with startup and it runs games buttery smooth.
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Jacob Barnhouse · 1 review · Experienced 2025-07-29 ·
★★★★★
Worst customer service possible
I paid over 2k for my pc with them. After it was 3 days late, I called and they opened a UPS claim. They promised this would take 7 to 10 business days. 15 business days later, and no reaching out from Ibuy, I call them again. They tell me there’s nothing they can or will do and that I am “welcome to buy another pc” from their site. A few days later they tell me they will issue a refund but that it will take a week for me to see it on my end. 8 days later, with no refund, I call them again. They tell me that now they are really going to issue the refund and that it will take an additional week for me to see it. They don’t reach out to you. You just have to figure out that something is wrong then call and email them do anything about it. But mainly call because they only respond to email 50% of the time. Absolutely horrible.
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Duy Nguyen · 1 review · Experienced 2025-09-07 ·
★★★★★
My 1st gaming PC from ibuypower
My 1st gaming PC from ibuypower. Easy set up and use!
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Tyler · 1 review · Experienced 2025-09-07 ·
★★★★★
great deal for the amount of high end…
great deal for the amount of high end parts included with the pre built i picked up today
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Nick Ritter · 1 review · Experienced 2025-09-04 ·
★★★★★
Unwilling to fix the problem
Unwilling to fix the problem. I purchased a $6000.00 PC in April of 2024. With that PC I had a 3 year labor and 1 year parts warranty. The AIO cooler quit working and I called IBuyPower to fix it. They refused, saying the part was no longer under warranty. Then proceeded to tell me to call BeQuiet for the warranty as it was still covered by them. Totally unprofessional customer service and technical support. I STRONGLY recommend NOT purchasing from this company.
Do not shop here at all. The PC I bought broke down 3 times in 1 year and became unusable. Now they are not giving any refunds or replacements. I paid 2500 dollars and my money was literally wasted.
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Matthew Selle · 1 review · Experienced 2025-08-30 ·
★★★★★
What a great deal they had
What a great deal they had! Fast, efficient purchasing and delivery! This is my first gaming PC and I couldn't be happier. The computer runs fantastic, it's been everything I was hoping for, amazing!
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tonio · 1 review · Experienced 2025-08-29 ·
★★★★★
My first pc ngl and I love it lol its…
My first pc ngl and I love it lol its amazing and runs all my games smooth and the keyboard it came with is dope ash too.
I bought a gaming machine from them. It looks slick with rainbow led lights and works well. Blazing fast. Great price and shipped fast. It was well packaged. It even included a free game, Battlefield 6!
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