For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Written by the business, not verified by us.
Is Luggage Forward legit?
Luggage Forward (luggageforward.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the delivery service is exceptionally dependable, ensuring their heavy bags always arrive right on time at cruise ships or hotels. Travellers deeply appreciate the remarkably smooth user experience, noting that the helpful staff is very supportive and the entire booking process remains completely stress-free.
Though some reviewers were not happy with product condition, reporting isolated instances where bags sustained physical damage or arrived with broken parts. A few individuals also pointed out occasional challenges regarding the careful handling of their personal belongings during the extended shipping journey.
Auto-generated from all reviews of this business. For reference only.
When I made my initial reservation I neglected to make it round trip. I scrambled to get the return trip organized before I left town and was told it would be OK and that my return luggage tag would be delivered to me aboard ship. It was not in my room upon check-in. I worried that it might not have made it and contacted Luggage Forward. No problem! The return luggage tag arrived in my room a couple days before I was to pack! Excellent service and customer care. I wish Luggage forward would start an airline! Flying is the pits these days!
Wow, they ship fast, my luggage almost beat me home! First time user and it was an easy and convenient experience. They’ve earned my trust!
Checked bag size (50lb) Hawaii-> Tennessee
worked like a charm! our bags were in our stateroom on the ship when we boarded and delivered promptly to our home when we returned. not cheap but worth every penny. highly recommended.
Quick, clear and concise communications throughout. Arrived for pick up within the window which was also of a reasonable length. Tracking was easy to use and seemed very accurate. Item arrived on time and in good shape.
My luggage was destroyed in the process. The zipper was ripped out (someone at United Parcel Service obviously threw my suitcase against something hard and it damaged the hard shell of my luggage piece and the zipper ripped out). I will NEVER use this service again and will be calling tomorrow to place a claim. I would never recommend this service to anyone because of my experience. The piece of luggage must be thrown out because it can't be fixed; this was quality luggage (London Fog) and it was the first time I had ever used this particular piece. It literally had to be duct-taped together for me with assistance from the cruise personnel for me to get it home in one piece from the cruise. This situation occurred when I arrived on the cruise ship in New York (Cunard's Queen Mary 2) on 7/3/2026. I could not send this information until today because I did not get home until today. To say that I am angry and upset is an understatement.
Pickup at my house was timely and the luggage was in my room on the cruise when I arrived. It was seamless and their communication through out the process was excellent
Used Luggage Forward (LF) for first time in June. Going on a 2 week cruise from England to Norway/Iceland, looking for an option to keep from hauling luggage around in airports, etc.
Tried LF and it was great. Shipping information for out/in bound legs was easy to load on user friendly screens. They shipped luggage tags several weeks before departure, packed bags (YouTube has helpful videos).
Driver showed up at house to pick up luggage. Company sent out periodic updates through the process.
Glitch came up when our first flight was canceled throwing everything off schedule. Got notification that luggage was being loaded aboard ship while we were still in the states.
Finally caught up with ship at another port three days after it departed. Our bagggae was there when we arrived, neatly in the stateroom!!!
Everyone I talked to on the trip had never heard of LF but thought it was a great concept.
I had a question getting ready for debarkation. Went to Guest Services (Princess) aboard ahip. Their staff had not heard of LF. Suggest LF send out information to cruise lines to spread the word.
Luggage was processed by LF personnel at debarkation and delivered to my house three days later!
Can't say enough about the company. Highly recommend!!! Outstanding service.
Thanks.
The agent working on my luggage delivery was right on top of it communicated clearly to me what was needed and check to make sure the luggage had arrived very very pleased
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