Good communication everything went as…
Good communication everything went as planned
About Luggage Forward
Data updated- Website
- luggageforward.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/18)
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About this business
For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Written by the business, not verified by us.Is Luggage Forward legit?
Luggage Forward (luggageforward.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the delivery service is exceptionally dependable, ensuring their heavy bags always arrive right on time at cruise ships or hotels. Travellers deeply appreciate the remarkably smooth user experience, noting that the helpful staff is very supportive and the entire booking process remains completely stress-free. Though some reviewers were not happy with product condition, reporting isolated instances where bags sustained physical damage or arrived with broken parts. A few individuals also pointed out occasional challenges regarding the careful handling of their personal belongings during the extended shipping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Great!
From start to finish it was excellent!
Great, will book again!
User-friendly booking, on-time and accurate pick-up & delivery services
Good communication and responsiveness
Responsive to questions and concerns. Process was smooth and as presented by the web site. Good communication at each step.
Have been using them for years to and…
Have been using them for years to and from the cruises we have been on. They have been always timely in delivery to the cruise and ultimately delivery at home. It's expensive but we find it well worth it
Luggage was picked up on time
Luggage was picked up on time - both from home and cruise ship terminal. It was delivered faster than expected. Communication was excellent.
I shipped luggage to and from cruise
I shipped luggage to and from cruise. Perfect service every step of the way !
Luggage forward is an amazing service
Luggage forward is an amazing service, especially for seniors who have difficulty managing large bags. In our case, after taking a 15-day cruise of the British Isles, we had planned to board a scenic train from Bergen to Oslo. After making the initial arrangements, I realized how difficult it would be for two women in their late 60s to manage getting 5 pieces of luggage on and off the train by ourselves. Then I discovered information about Luggage Forward in the information provided by the cruise line. It was the perfect solution to our problem. There were a few minor hiccups, which I will describe below, but overall it is an amazing service that I will definitely use again. Now, onto the hiccups. 1. The form for booking the Luggage Forward service does not ask when your trip will begin. As a result, they had initially planned to send their luggage tags to my home address long after I had departed. Fortunately, I noticed this discrepancy several weeks before our trip and contacted the support team. The sent the tags right away so we were all set. 2. The instructions for packing advise customers to remove all airtags and/or other tracking devices, even though they are deemed safe by the airlines. I would have preferred to keep my airtags in my luggage, particularly given the next hiccup. 3. Luggage Forward provides a link for tracking the progress and location of your luggage. In our case, we sent two large bags home, but the tra cking link gave a single map and report for both bags. One of our bags arrived before the other, but the tracking site, because it does not track the bags separately, indicated that our luggage had been delivered, which had me very worried. One possible workaround, would be to initiate a separate "Luggage Forward" purchase for each bag.
Punctual service and careful handling…
Punctual service and careful handling of our luggage make Luggage Forward a service that we have used repeatedly.
Strange pricing
The luggage I sent was picked up and delivered on time with the exception of one of the two pickups which was a day late. Unlike the trip out, the trip back was fairly devoid of communication. One other thing struck me: the trip out from my town in France to London cost almost twice as much as the trip back, Cornwall to France. The explanation as to why was unsatisfactory.
Well informed through the whole…
Well informed through the whole process! Timely delivery!
OUR LUGGAGE DID NOT ARRIVE UNTIL END OF…
OUR LUGGAGE DID NOT ARRIVE UNTIL END OF CRUISE WE HAD TO BUY CLOTHES IN POLAND NO REFUND NOTHING
Consistently over promises and under (or fails to) delivers
We’ve had a couple issues with this company, but I’ve decided to give them one more chance. This was that chance. They consistently overpromising under Liver. We confirm pick up time of our luggage when we disembarked our cruise. No one was here. They gave instructions to find an individual who did not exist. When we finally reached someone, they said they would be here in half an hour. Unfortunately our airport Transfer was waiting for us and we could not delay to accommodate the lack of preparation. They’ve been told us to find another person wearing a labeled vest to also did not exist. We will never use this service again and I seriously would encourage people to look past the Marketing because this is not a consistent business model that has the bugs worked out yet.
another great experience
Delivery of luggage was perfect. Booking was extremely easy and when emailed a question, response was quick and very helpful. Only comment was that never received any notice on day of delivery. Which was told I would receive. Other than that a great service and still would give the 5 stars.
Picked up golf clubs on time
Picked up golf clubs on time, delivered when promised, picked up to ship home and delivered in 2 days. I was able to track clubs throughout the shipping.
Good company and service
Great service, on time pick up speedy delivery. Easy booking
Seamless experience
Seamless experience! Clearly identifiable upon disembarkation to drop off bag. Arrived on date promised. Highly recommend!
This service simply made our trip so…
This service simply made our trip so smooth! We planned a few days in Rome and Venice before our cruise and carrying all our luggage would’ve been rather cumbersome. When we arrived on the ship, the two huge suitcases were there! Easy, communicative and reliable!
I recently had a very bad international…
I recently had a very bad international experience with Luggage Forward. Despite being provided with the specific delivery address in South Africa and completing the requested customs forms, my luggage was delivered 1 week late.
Horrible
Horrible! We had 2 cruises back to back in different countries, 2 sets of separate bags to ship. Neither made it to the cruises. Stuck in “customs” they said! DHL shipped for Luggage Forward. We spent hours contacting Luggage Forward with little to NO help. Kept saying it’s in customs. We Had to take 2 days before our trip in another country to buy clothes, buy luggage, and worry about other items we needed. This is a nightmare!
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