Our luggage beat us home and the…
Our luggage beat us home and the customer service was super easy.
About Luggage Free
Data updated- Website
- luggagefree.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 194 reviews
- Replies to negative
- 100% (11/11)
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About this business
Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.
Written by the business, not verified by us.Is Luggage Free legit?
Luggage Free (luggagefree.com) has a 4.7 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the completely seamless booking process, noting that personal belongings are picked up right on schedule and delivered safely ahead of time. Consumers deeply appreciate the clear instructions and incredibly helpful assistance provided by knowledgeable customer service representatives throughout their entire journeys. However, some reviewers were not happy with item conditions, mentioning unfortunate instances of physical damage, broken components, or missing parts upon final delivery. A few other people also felt that occasional communication gaps occurred, such as a lack of timely delivery updates, delayed notifications, or missed pickup windows.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent CS Rep
Excellent CS Rep, consistent on time pick-up & delivery to destination and very reasonable rates for the level of service provided.
Timely and efficient pickup and…
Timely and efficient pickup and delivery.
Top Notch
My experience was very good with LuggageFree. My shipment was delivered on time and to the correct address both times.
Great service
Great service - arrived earlier than promised - helpful staff. Easy peasy!
Arrived earlier than promised
Arrived earlier than promised. Thank you!!!
We shipped large boxes from California…
We shipped large boxes from California to Europe. Luggage Free ensured that the boxes were picked up Friday (on time) and were delivered on Monday, 3 days later. No fuss.
Great Experience!
they outperformed all my expectations!
Efficiency!
Efficiency!! What was promised was delivered. Package was delivered on the second day.
Missing necessary documents
We were to receive the necessary package to ship our suitcase home last week.It still has not arrived. We will be leaving in a few days. How can we take care of this ASAP?
Reply from Luggage Free2026-04-06
Sonja, Good afternoon. Thank you for taking the time to review your recent Luggage Free Cruise order. We’re pleased to see that your outbound shipment was delivered to the port well ahead of schedule and that our team is prepared for your embarkation. Regarding your return shipment, your debarkation is scheduled for May 3rd. Debarkation instructions are typically provided a few weeks in advance, so you can expect to receive those details soon. It appears you have already connected with our team today and that your other questions have been addressed. However, if anything further comes up, please feel free to reply to your existing email thread or text us at 800-361-6871, we’re always happy to assist. Thank you for choosing Luggage Free. We truly appreciate your business.
On time delivery!
The best luggage service provider out there!
Very easy process, very efficient, and customer service super responsive
Very satisfied first time customer
Timely pickup. Shout out to Jonathan G: for very good customer service.
Efficient
Efficient, knowledgeable, and very friendly. Always a joy to work with over the last 18 years.
Reasonable price and delivery from…
Reasonable price and delivery from Miami to Tucson in four days. Did not have to lug through the airport
Luggage free makes the process of…
Luggage free makes the process of shipping luggage ahead hassle free.
Good service and communication…
Good service and communication with willingness to adjust given differing circumstances
Everything worked as planned.
Great service and high professional
Great service and high professional. I would highly recommend them for any luggage shipping services
Easy way to ship luggage!
Easy way to ship luggage! I have used them on a few occasions. Super simple and luggage arrives safely and undamaged. Great alternative to checking it at the airport.
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