Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices. Lightning fast SearchFrom one-way flights to round-the-world trips, from any airline or any destination. 24/7 Reliable SupportOur team of travel professionals are always at your service and ready to help.
Is Ovago legit?
Ovago (ovago.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally patient, kind, and supportive when securing complex flight tickets. Travelers truly appreciate the smooth booking process and the incredible dedication of agents who ensure every travel detail is handled without hassle.
Some reviewers were not happy with unexpected price increases and currency discrepancies appearing immediately after completing their online reservations. Consumers also mentioned very frustrating experiences dealing with unhelpful customer support when attempting to resolve booking errors or secure refunds. Others encountered troublesome issues regarding unfulfilled seat selections and missing itinerary confirmations after payment.
Auto-generated from all reviews of this business. For reference only.
Bait and switch, they give you a low price, then 20 minutes call you demanding more money for the flight. They shouldn't post fares they can't offer. Wasted my time.
Reply from Ovago2025-09-08
Dear Larissa,
Thank you for reaching out to us. According to our records, you initiated a booking online. However, while processing the reservation, we received a notification that the fare for your selected route had increased. As a result, an alternate flight option was offered, which was unfortunately declined.
We certainly understand your frustration and sincerely apologize if the experience felt like a bait-and-switch. Please allow us to clarify that travel agencies do not control airfare fluctuations. These changes can occur due to various factors such as seasonality, demand, or seat availability. While we regret that we were not able to meet your expectations this time, we sincerely hope to have the opportunity to serve you again in the future. Should you have any questions, please feel free to reach out.
Faithfully yours,
Ovago
Dear Apedji,
This is fantastic! Thank you for booking with us and for sharing your experience with Emeka! We're thrilled to know that she did an amazing job. Rest assured, your kind words will be shared with the rest of the team. Please know that we’re available 24/7 in case you need anything else. Have a wonderful journey!
Faithfully yours,
Ovago
I would not risk booking with them for international travel. I knew better and I still booked with them instead of booking directly with the airline because I found it easier to book a multi-city trip. I was wrong.
I received an email that one of my flights had an issue. I called and found out my returning flight was cancelled and they said they’d have to refund me and could hold my money and put that towards another flight. I asked the agent if the full amount I paid would be applied to the new flight and was told yes.
The same agent then called me back and said he was wrong and that I wouldn’t be refunded for the “cancel for any reason” of “travel insurance.” He also said when they booked the new flight id have to purchase those things all over again. At this point I demanded a refund to my card.
In the end I lost over $400 due to those non-refundable fees even though the flight was cancelled due to an issue on their end. This is terrible service and had booked directly with the airline this would’ve never happened.
You may think you’re saving by booking with them but if the slightest thing happens they will not help you. It’s not worth it.
Reply from Ovago2025-09-01
Dear Sharkeisha,
Thank you for sharing your feedback. We appreciate all reviews, as they give us the opportunity to verify what happened and explore all possible resolutions. Based on the booking history, the itinerary was affected by involuntary schedule changes initiated by the carrier. In response, we requested alternate flight options; however, there has been an issue with availability. We’re pleased to confirm that a refund has been processed to the original form of payment used during the booking process.
Additionally, we noted that you purchased additional products such as Cancel for Any Reason, a support bundle, and third-party insurance. Please allow us to clarify that these products are non-refundable and non-transferable. For your reference, here is the link to the terms and conditions: https://ovago.com/en-us/terms-of-use/.
We understand your wish for a refund on these products and sincerely apologize if we haven’t met your expectations. We hope to have the opportunity to serve you again in the future.Should you have any questions, please feel free to contact us anytime.
Faithfully yours,
Ovago
Raavi was a great help. She was patient and gave me many options to choose from. Im definitely rating her a 5. I will recommend my family and friends to Ovago and tell them to ask for Raavi.
Reply from Ovago2025-08-31
Dear Christian,
Thank you for booking with Raavi! We're thrilled to hear that she was able to provide you with several flight options. If you have any concerns, please feel free to contact us at any time. We wish you a fantastic trip!
Faithfully yours,
Ovago
The customer service was top notch,Badmus did a fantastic job,he deserves all d accolades. Kip it up
Reply from Ovago2025-08-31
Dear Omotolani,
This is wonderful! thank you for your kind words! We're delighted to hear that your booking experience with Badmus was top-notch. Please know that we’re always here if you have any questions or need further assistance. Safe travels!
Faithfully yours,
Ovago
Fraudulent Pricing Practices – From $2,800 to $5,000
I feel completely scammed by Ovago. I purchased an international ticket at $2,800, and thought everything was settled. Later, Ovago contacted me, claiming the fare was “no longer available” unless I paid over $5,000, nearly double the original price. This is nothing short of bait-and-switch.
I’ve dealt with many travel agencies over the years, and this is by far the most dishonest practice I’ve ever experienced. Once they had my payment and booking, they tried to trap me into paying thousands more. Customer service was dismissive and offered no real resolution other than “pay more or lose your ticket.”
This company should not be allowed to operate in the travel industry. Their tactics are misleading, exploitative, and prey on travelers who need their tickets locked in. I strongly urge the BBB to investigate Ovago’s pricing practices, as what they are doing is unethical and borders on fraud.
Reply from Ovago2025-08-31
Dear Soha,
Thank you for sharing your feedback with us. It gives us the opportunity to conduct an additional review of your concern. Based on our review, it appears that you initiated a booking online; however, the original itinerary encountered a price increase during the reservation process. As a result, you chose not to proceed with the offered alternative, and no charges were applied.
We understand your frustration, and for this reason, our service team has reached out to you. An email was sent recently with further details. We sincerely apologize if we have not met your expectations at this time. Please let us know a convenient time for us to discuss this matter further. We appreciate your consideration and look forward to hearing from you.
Faithfully yours,
Ovago
I searched for a cheap flight and this site came up. I entered my phone number and about 3 minutes later I got a phone call from a guy (Leonardo) saying, "oh no, that flight has been sold out. It's now over $850." I questioned how in less than 3 minutes that flight would be sold out and he just said it was. I refreshed the website and voila. It's still $684. The site is a scam to get you to call and share your phone number and email with them, I believe, to be sold to others. I have video proof.
Reply from Ovago2025-08-31
Updated response
Dear Amy,
Thank you for reaching out to us. We would love the opportunity to address all your concerns; however, we have not yet received a response from you. These details are essential for us to verify what occurred and provide the appropriate support.
Thank you for bringing this matter to our attention. Please know that we remain available should you wish to discuss this further. You may either call us or send an email to [email protected].
Faithfully yours,
Ovago
Initial response
Dear Amy,
Thank you for reaching out to us. Could you please provide your booking details so we can verify what transpired and address any issues promptly? Alternatively, you may share more information by emailing us at [email protected]. Please be assured that we value everyone’s privacy and security,your information will be treated with the utmost confidentiality.
We sincerely appreciate all feedback, whether positive or negative, as it helps us improve our services and processes to deliver an exceptional customer experience. Thank you again for sharing your thoughts with us. We look forward to hearing from you.
Faithfully yours,
Ovago
Updated response
Dear Renuka,
Thank you for taking the time to share your thoughts with us. Whether feedback is positive or negative, we view it as an opportunity to improve our services.
We would be happy to address any concerns you may have. However, despite several attempts to reach out, we have not yet received a response from you. If you would like to discuss the matter further, please feel free to send us additional details, including a valid booking reference, at [email protected].
Please know that we remain available and ready to assist you should you decide to get in touch.
Faithfully yours,
Ovago
Initial response
Dear Renuka,
Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you.
Faithfully yours,
Ovago
The availability, reassurance, proposition of the best offers. Continuous follow-up to ensure client’s satisfaction.
Reply from Ovago2025-08-21
Dear Celestine,
Thank you for booking with us! We're glad you found the best deal and that all your concerns were addressed promptly. Please know that we're here in case you need further support. Safe travels!
Faithfully yours,
Ovago
Reed was amazing! He was so very helpful and made purchasing a ticket easy when it's usually stressful. I really appreciate all you help Reed. Will be booking tickets here from now on if this is the service I receive. Until next flight, take care!
Reply from Ovago2025-08-18
Dear Danai,
Thank you for this awesome feedback! We're thrilled to hear that Reed made your booking experience hassle-free. Please know that we’re always here if you have any concerns or are looking to book your next adventure. Wishing you a fantastic trip!
Faithfully yours,
Ovago
⚠️ Warning: Scam Alert!
This company are nothing but a bunch of thugs. Despite me sending every document and proof they demanded, they still refuse to issue the refund for my canceled flight. They make excuses, waste your time, and keep your money.
Do not trust them. Do not book with them. Total scam.
Warning to other customers:
I provided all documents requested by Ovago and sent multiple follow-up emails regarding my refund. No one ever replied. Their responses are vague, avoid accountability, and give the impression of intentionally delaying refunds.
This is unacceptable business practice. I strongly advise anyone considering Ovago to be extremely cautious.
Reply from Ovago2025-08-19
Dear Israel,
Thank you for reaching out to us. We’re truly sorry to hear about your negative experience regarding your refund request. To ensure that all of your concerns are properly addressed and resolved to your satisfaction, we’ve conducted an additional review. Our service team has reached out to you and proposed the most appropriate resolution.
Thank you for bringing this matter to our attention. Please be assured that we are here to support you and remain committed to resolving any issues as quickly as possible.
Faithfully yours,
Ovago
Thank you to Shannon for your support in helping me book a flight, your patience is amazing!!
Reply from Ovago2025-08-18
Dear Tinotenda,
Thank you for booking with us! We're glad to hear that your experience with Shannon was excellent and that she was able to guide you throughout the process.
If you have any questions or concerns, please don’t hesitate to reach out, we’re available 24/7. Safe travels!
Faithfully yours,
Ovago
B
BellaCanada · 1 review · Experienced 2025-08-01 ·
★★★★★
Ozioma
Ozioma, the travel agent who assisted me deserves 5 stars and more. Going to Nigeria for the first time in a decade and I’m a nervous wreck. The first hurdle was securing a round trip ticket. I’ve been looking online for the past 2 weeks and wasn’t finding tickets that were within my budget or layover time.
Ozioma was patient, communicative, understanding and very supportive. I feel more at ease with planning for the rest of my trip.
I couldn’t have asked for a better experience
Reply from Ovago2025-08-12
Dear Bella,
Thank you for sharing this amazing feedback! It’s our pleasure to provide a seamless reservation experience, and we’re delighted to hear how Ozioma assisted you in securing the best deal. Rest assured, your kind words will be shared with the entire team. If you have any concerns, please feel free to let us know ,we’re available 24/7. Wishing you a lovely stay in Nigeria!
Faithfully yours,
Ovago
Ovago feels like a bait and switch company. I tried booking one flight on my phone, as it came in lower on Kayak.com. Once on Ovago's site, it went up about $40 per ticket, and changed the flights. I went back and tried to book the flights on my computer, and again it came up at the first price. This time, it also changed the flight times. This time, it did not book again. They took all of my credit card and booking information and started processing both times. Finally, I called them and they told me the flights weren't available at the price, even though they continue to show up on their site. After they came back with a price $300 over others, I walked away.
Reply from Ovago2025-08-12
Dear Keith,
Thank you for reaching out to us, and we're truly sorry to hear about your experience. Based on our findings, it appears that you initiated two bookings online. Unfortunately, neither of these was successfully completed, and no charges were applied to your account. Additionally, we were unable to locate any record of interaction between you and our service team.
To ensure all your concerns are fully addressed, we’ll be reaching out via email to request additional details. Alternatively, you’re welcome to share more information by emailing us directly at [email protected]. We look forward to hearing from you.
Faithfully yours,
Ovago
Updated response
Dear Mateo,
Thank you for reaching out to us. According to our records, you recently contacted us to request a voluntary refund. In response, an email containing all the necessary details was sent to your registered email address. However, we have not yet received a response from you. Kindly let us know if you require any further assistance. We're here to help.
Faithfully yours,
Ovago
Dear Mateo,
Thank you for reaching out to us. Could you please provide your booking details so we can verify what transpired and address any issues promptly? Alternatively, you may share more information by emailing us at [email protected]. We look forward to assisting you.
Faithfully yours,
Ovago
Anita was patient and amazing and happy to use ovago again..will recommend to use
Reply from Ovago2025-08-10
Dear Dee,
Thank you for sharing your wonderful experience with us! We're delighted to hear that you're considering using our services again. Rest assured, your kind words will be shared with Anita and the rest of the team.If you need any further assistance, please don’t hesitate to contact us anytime.Safe travels!
Faithfully yours,
Ovago
Ade is a very patient and exceptional gentleman. He helped me in booking a ticket for my Father and went over and beyond the call of duty in seeing that all our needs were met. I highly recommend Ovago and Ade in particular, for all your travel arrangements.
Reply from Ovago2025-08-07
Dear Irryn,
Thank you for this wonderful feedback! It’s our pleasure to serve you and provide a smooth booking experience. We’re thrilled to hear that Ade went above and beyond in guiding you throughout the process. Should you need any additional support, please know that we’re here for you 24/7.Wishing you a fantastic trip!
Faithfully yours,
Ovago
Amanda helped professionally and friendly with my booking.
Reply from Ovago2025-08-05
Dear Dirk,
Thank you for trusting and booking with us. We're glad to hear that Amanda guided you throughout the process. Should you need any additional support, please feel free to contact us anytime.
Faithfully yours,
Ovago
This Arline is a fraud they had a different price in the begging but then changed it to double the price. This Arline sucks do not recommend
Reply from Ovago2025-08-06
Updated response
Dear Harpreet,
Thank you for reaching out to us. We previously requested your booking details but have not yet received a response. These details are essential for us to address your concerns promptly and effectively.
If you have any questions or would like to discuss the matter further, please don’t hesitate to call us or email us at [email protected]. We’re here to help.
Faithfully yours,
Ovago
Initial response
Dear Harpreet,
Thank you for reaching out to us. Could you please provide your booking details so that we can verify what transpired and address any issues promptly? Alternatively, you can share more information by emailing us at [email protected].
We truly value all feedback, whether positive or negative, as it helps us improve our services and processes to deliver an exceptional customer experience. We appreciate you sharing your review with us and look forward to hearing from you.
Faithfully yours,
Ovago
Worst experience booked my flight on the website and paid. They came the next day after sending me a confirmation saying the price went up and I need to pay $4000 more when I could of went on that day with a different website and had the same price. These guys are scammers and they are just fishing ppl into their website.
Reply from Ovago2025-08-04
Dear Mohamed,
Thank you for reaching out to us. We certainly understand your frustrations, and for this reason, we have reviewed the booking history to determine what transpired.
Our records indicate that you attempted to complete a reservation online; however, the itinerary experienced a price increase. An alternate flight option was subsequently shared with you, but unfortunately, it was declined. As a result, the reservation was canceled, and no charges were applied.
Please note that airfares fluctuate for many reasons, including seasonality, seat availability, and other factors beyond any travel agency’s control. While we regret not meeting your expectations this time, we hope to have the opportunity to serve you in the future.
Faithfully yours,
Ovago
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