Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices. Lightning fast SearchFrom one-way flights to round-the-world trips, from any airline or any destination. 24/7 Reliable SupportOur team of travel professionals are always at your service and ready to help.
Is Ovago legit?
Ovago (ovago.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally patient, kind, and supportive when securing complex flight tickets. Travelers truly appreciate the smooth booking process and the incredible dedication of agents who ensure every travel detail is handled without hassle.
Some reviewers were not happy with unexpected price increases and currency discrepancies appearing immediately after completing their online reservations. Consumers also mentioned very frustrating experiences dealing with unhelpful customer support when attempting to resolve booking errors or secure refunds. Others encountered troublesome issues regarding unfulfilled seat selections and missing itinerary confirmations after payment.
Auto-generated from all reviews of this business. For reference only.
I was able to find a much less expensive ticket (USA - Europe) with Ovago. The chat assistance was very helpful to check for additional options and confirm my booking details were in order.
Reply from Ovago2025-07-30
Dear Becca,
Thank you for booking with us! It’s our pleasure to provide you with an exceptional booking experience. Please know that we’re available 24/7 in case you need any assistance.Safe travels, and we hope to hear from you again soon!
Faithfully yours,
Ovago
I had a great experience booking my flight through Ovago. I especially want to thank RAAVI for their outstanding assistance during the process. They were patient, knowledgeable, and incredibly helpful in making sure everything went smoothly with my reservation. It's rare to find such attentive and professional support—RAAVI truly made the difference. Highly recommend Ovago, and a big thank you again to RAAVI!
Reply from Ovago2025-07-29
Dear Pedro,
Thank you for sharing this wonderful review and for recognizing Raavi's excellent service! It’s our pleasure to provide you with a seamless booking experience. Please feel free to reach out to us if you have any questions or concerns. We wish you a fantastic trip!
Faithfully yours,
Ovago
It was my first time buying a ticket at Ovago ,I have a great experience with Djibril. Very patient, helpful. excellent customer service.
Reply from Ovago2025-07-24
Dear Dada,
Thank you so much for taking the time to write us a review, it truly means a lot to us! We’re thrilled to hear that Djibril was able to support you throughout the booking process. Should you need any additional assistance, please feel free to reach out to us anytime. Safe travels!
Faithfully yours,
Ovago
Badmus help me in choising ticket, and also thé compagnie help me after services hours.
Good job
Reply from Ovago2025-07-26
Dear Richard,
Thank you for booking with us! It’s our pleasure to assist you with your reservation, and we’re glad that your booking experience with Badmus was excellent. Please know that we remain available in case you have any questions or require further support. We wish you a wonderful journey!
Faithfully yours,
Ovago
Greyson kept me from running away, and made the sale.
Greyson was very helpful and got me the fare that Kayak originally said Ovago would give me.
But before starting the chat with Greyson, the first price that showed up on the Ovago page was $524.61, $70 more than KAYAK said you'd charge. The offer to chat for a possible discount brought Greyson into the picture, and he offered me $494.61, $30 less than Ovago's page, but still $40 more than KAYAK quoted. I said so, and was about to buy it through KAYAK. Greyson asked for a bit of time and said his team helped him find the fare I expected.
I'm not sure what to make of Ovago originally trying to charge me that extra $70. So I'm not sure about Ovago, but Greyson came through for me...and you, because I finally booked with you.
I wasn't expecting to be asked to tip (I'm not a frequent flyer), but despite the surprise, I gave him $8, the difference between this fare and what I would have paid KAYAK.
[edit: 4 stars instead of 5 because Ovago didn't offer the fare they were supposed to, and I had to jump through the extra hoop of a chat session.]
Reply from Ovago2025-07-22
Dear Mark,
Thank you for sharing your review! We’re thrilled to hear that Greyson was able to secure a great flight deal and guide you throughout the entire process. We’ve taken note of your comments, and rest assured that your feedback will be reviewed. It’s our pleasure to assist you, and we look forward to helping you book more adventures in the future!
Faithfully yours,
Ovago
I was trying to get a best deal for christmas season flights. Representative Telma from Ovago help me to get my flights. She is awesome. Thank you
Reply from Ovago2025-07-21
Dear AK,
Thank you for choosing us! It’s our pleasure to provide you with the best deal, and we’re delighted to hear that Telma was able to assist you throughout the reservation process. Please know that we remain available in case you need anything or have any concerns. Safe travels!
Faithfully yours,
Ovago
I have been traveling all my life I never experienced such a great service like I did with ovage salesmen name Jubril.. he is an excellent salesperson and he went out of his way to get me the ticket I was looking for even he kept checking on me if I received the email and if I needed an other accommodation in the country I was traveling to.. he went extra miles to help me .. I recommend everyone who deal with ovago . Com to ask for Jubril .. you will be satisfied with his service .. I will be spreading the words about him in my surroundings so they will experience what I have experienced with this company.
Reply from Ovago2025-07-21
Dear Arlette,
Thank you for booking with us and for sharing your excellent experience with Jubril! We're glad to hear that he went the extra mile to guide you and ensured all your concerns were addressed. Should you need further assistance or have any questions, please don’t hesitate to reach out to us. Wishing you a wonderful trip!
Faithfully yours,
Ovago
Issa is an outstanding salesman with an exceptional customer service skills!
It’s my first time using OVAGO and I will definitely use them again. The process was flawless, quick and professional. I Highly recommend to anyone who needs their services because I know like me you’ll not regret using them!
Reply from Ovago2025-07-17
Dear Shaibu,
Thank you for choosing and booking with us! We're delighted to hear that your experience with Issa was exceptional. It’s our pleasure to provide you with seamless service. Should you need any additional support or have questions, please don’t hesitate to reach out. We wish you a fantastic trip!
Faithfully yours,
Ovago
Outstanding Service from Badmus at Ovago
I highly recommend Ovago and their representative Badmus
He truly understood my preferences, crafting a perfect itinerary. The proactive communication was excellent, keeping me informed every step of the way. Thanks to Badmus and Ovago!
Reply from Ovago2025-07-17
Dear Jayshree,
Thank you for sharing this amazing feedback! We're glad to hear that Badmus guided you throughout the reservation process and that your entire booking experience was fantastic. If you have any questions or need additional support, please feel free to contact us anytime. It was a pleasure serving you, and we wish you a wonderful trip!
Faithfully yours,
Ovago
I really appreciated Bella’s communication with client during the booking process particularly her availability. I highly recommend this OVAGO travel agency for their outstanding customer services.
Reply from Ovago2025-07-16
Dear Sibiri,
Thank you for your feedback! We're delighted to hear that we met your expectations and that Bella’s communication was excellent. If you have any questions or concerns, please don’t hesitate to let us know ,we’re always here to help. It was a pleasure serving you!
Faithfully yours,
Ovago
I had to cancel my flight due to medical reasons. The company says it is "standard operating procedure" to take up to a month for a refund. Why? It takes a nano second for them to take your money but there is this long laborious process to get my money back. I had insurance which seems to have helped some. I re-booked my flight with a better agent when my medical condition became better. He gave me a better flight for a great price. The agent made the difference, although they would not apply my former funds to the current flight due to "policy". I will remember my agent. He is the best even though he works for a lousy company.
Reply from Ovago2025-07-16
Dear Frank,
Thank you for taking the time to reach out to us, it gave us the opportunity to closely review your booking history. After an additional review of your case, we confirmed that you requested a voluntary cancellation. As per airline policies, there were no significant schedule changes observed in your itinerary. Therefore, the cancellation is considered voluntary and subject to the airline’s standard guidelines. We’re pleased to inform you that the refund has been processed to the original form of payment used during the booking process.
Additionally, we noticed that a third-party insurance policy was added to your reservation. Please note that while this type of insurance generally covers medical-related trip cancellations, it typically does not include coverage for processing fees. We strongly encourage you to review the insurance benefits for further clarification.
We certainly understand your frustrations and sincerely apologize for any inconvenience caused. Please rest assured that as your travel agent, we are here to support you while also complying with the regulations set by the airline. If you have any questions or concerns, please don’t hesitate to reach out.
Faithfully yours,
Ovago
Thelma is very persistent and did a good job with getting the easiest flight for my girls. Job well done!
Reply from Ovago2025-07-16
Dear Lish,
Thank you for trusting us with your girls’ flight! It was our pleasure to provide you with the most convenient itinerary, and we’re thrilled to hear that your booking experience with Thelma was incredible. Please know that we're here for you should you need any assistance. Safe travels and we can’t wait to welcome you back!
Faithfully yours,
Ovago
Amanda was really very patient with me and helped me a lot since I started the booking.
She’s really so nice and helpful and hard working though the connection was breaking up mostly but she made it until the end.
Great job 💪
Reply from Ovago2025-07-13
Dear Raban,
Thank you for choosing and booking with us! We're thrilled to hear how Amanda was able to assist and guide you throughout the booking process. Please know that we remain available should you need any further assistance or support. It was a pleasure serving you. Wishing you safe and pleasant travels!
Faithfully yours,
Ovago
I booked international tickets through Ovago for over $3,600. Due to an airline mistake, I was denied boarding not because of anything I did wrong. China Airlines later confirmed in writing that the No-Show penalty was waived and my tickets were refunded.
Despite this, Ovago withheld $1,610.03, claiming fake airline penalties and refusing to refund add-on services (travel insurance, support bundle, flexible ticket) all of which I never used. I provided written proof from China Airlines confirming the penalty waiver, but Ovago ignored it and kept asking for more “official” confirmation. They stalled the process for over 7 months, shifted blame, and refused to take accountability.
They also double-charged me a processing fee, despite my purchase of their Support Bundle, a deceptive and misleading practice.
I’ve filed complaints with the BBB, CFPB, FTC, and Attorney General, and will continue warning others. Stay away from this company, they do not stand behind their service or customers.
Reply from Ovago2025-07-13
Dear Khaing,
Thank you for reaching out to us. We welcome all types of feedback, as it helps us conduct thorough reviews and address any concerns our clients may have.
According to the booking history, you were unable to utilize the flight due to denied boarding by the carrier, as a result of visa issues. We have contacted the airline and requested all possible exceptions; however, as per the airline’s policy, it is the passenger’s responsibility to ensure that all travel requirements are met. That said, a refund is permitted and subject to applicable fees. We’re pleased to confirm that the refund was processed in accordance with the airline’s policies and issued to the original form of payment used during the booking process.
Additionally, we noticed that you purchased add-ons or packages. As stated in the terms and conditions presented before completing the booking, these are non-refundable and non-transferable by nature. We understand that there may have been some confusion about the charges, but please be assured that you were not double-charged. While the fees were not waived, they were reduced due to the support bundle you selected. We also encourage you to visit our website to review the benefits included in the package, which may help clarify any remaining doubts.
Once again, we appreciate you taking the time to share your feedback. While we regret that we did not meet your expectations on this occasion, we hope to have the opportunity to serve you again in the future. If you have any further questions, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago
These guys are Scammers
Will give you low price to get to their site. Once you try to buy it price changes 2 to 3 times more. If you accept it by mistake you are on the hook for expensive tickets. STAY AWAY
Reply from Ovago2025-07-13
Updated response:
Dear Mohammed,
Thank you for taking the time to share your thoughts with us. Whether feedback is positive or negative, we view it as an opportunity to improve our services.
We would be happy to address any concerns you may have. However, despite several attempts to reach out, we have not yet received a response from you. If you would like to discuss the matter further, please feel free to send us additional details, including a valid booking reference, at [email protected]. Please know that we remain available and ready to assist you should you decide to get in touch.
Faithfully yours,
Ovago
Initial response:
Dear Mohammed
Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you.
Faithfully yours,
Ovago
I recently booked a flight to Lagos through agent Badmus and couldn't be happier with the experience! From the start, he was incredibly helpful and attentive, answering all my questions promptly. provided various options that fit my schedule and budget perfectly.
The booking process was smooth and hassle-free, and I received all the necessary information in a timely manner. I appreciate how they went the extra mile to ensure I had the best cheap flight possible.
I highly recommend Badmus to anyone looking for reliable and efficient flight booking services. Thank you for making my travel plans so easy!
Reply from Ovago2025-07-10
Revised Version:
Dear Ahmed,
Thank you for your rating and review, it truly means the world to us! We’re thrilled to hear that Badmus was extremely helpful and ensured you had a fantastic booking experience. Please know that we’re here for you in case you need further support or have any concerns. It was a pleasure serving you, and we wish you a wonderful trip!
Faithfully yours,
Ovago
The entire trip was terrible. Had to see ticketing on both going to my destination and coming back. Just save yourself time and book with the airlines themselves. The airlines can’t do anything about the tickets if booked with a third party like Ovago. Won’t ever book with them again.
Reply from Ovago2025-07-10
Updated response:
Dear William,
Thank you for reaching out to us. We value all feedback positive or negative as it helps us review each case and improve our services. We’ve noted that a request for your booking details was sent, but unfortunately, we have not yet received a response. Please note that these details are essential for us to address any issues promptly and effectively.
If you have any questions or would like to discuss the matter further, please don’t hesitate to call us or send an email to [email protected]. We’re here to help.
Faithfully yours,
Ovago
Initial response
Dear William,
Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you.
Faithfully yours,
Ovago
I have been stranded in Heathrow London for 24 hours now. No hotel voucher, no bags, same clothes, and zero help from Ovago. I was told about a delayed flight from Chicago the same hour I arrived at ohare for my flight. Ovago said they’d start working on my connecting flight from London to Bahrain immediately. 7 hour flight later, no flight, they claimed I had tickets for 10pm, but never confirmed with the airline. They have sent me three generic emails just to say they’d start working are working on it with zero results. I’m still sitting here currently and no response from them. They couldn’t get me compensation, they won’t contact the airline that caused this issue, they won’t provide hotel, they can’t find my bags, avoid this garbage travel service at all costs. Terrible does not begin to describe them. 105 countries traveled and this is by far my worst experience.
Reply from Ovago2025-07-01
Dear Jacob,
Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you.
Faithfully yours,
Ovago
Initially I was a bit skeptical because I was speaking with a Nigerian and considering the surge of internet fraud etc, I was very uncomfortable. However, Femmy assured me of the legitimacy of Ovago and he was extremely patient with me.
Eventually, he guided me through the entire process and he gave further assurances when the transaction delayed because of the load on them. Thank you very much Ovago and Femmy
Reply from Ovago2025-07-03
Dear Kobe,
Thank you for trusting and booking with us. We're thrilled to hear that we met your expectations and that Femmy assisted you throughout the entire process.Should you need any additional support, please know that we're here for you 24/7. It was a pleasure serving you!
Faithfully yours,
Ovago
excellent, my booker was very kind and helpful
he makes sure I was well taken care of and call back to check if all the information was right.
Reply from Ovago2025-06-29
Dear Joyce,
Thank you for sharing your excellent booking experience with us! We're truly delighted to hear that you felt valued and well taken care of. Should you need any further assistance or support, please don’t hesitate to reach out. We’re available 24/7. Have a fantastic trip!
Faithfully yours,
Ovago
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