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Is Thrive Market legit?
Thrive Market (thrivemarket.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the product selection is extensive, featuring wonderful healthy items and grocery options that are otherwise difficult to locate locally. Additionally, people truly appreciate the remarkably helpful customer service team, noting that representatives quickly resolve any shipping mishaps and always provide pleasant assistance.
Some people experienced unexpected subscription charges and automated renewals for memberships. Others also mentioned that certain grocery products, such as specific specialty meats, felt overly expensive and less affordable for regular household shopping budgets.
Auto-generated from all reviews of this business. For reference only.
We Love Thrive Market!
We had a mishap of our entire frozen order arriving melted and warm - the Thrive Market Team made it so easy to get a replacement order going, and sincere apologies for inconvenience. They also credited us $20 Thrive cash as an apology for the mishap with the delivery. They were kind, quick, easy, and efficient throughout the entire process!
Reply from Thrive Market2026-06-16
We love having you with us, Amber! We're so sorry again for the initial delivery mishap, but we are incredibly happy our team could turn things around quickly for you. Thanks for the support!
Customer service is excellent. Prompt attention to my problem and quickly fixed. I also really like the selection and prices of the items.
Reply from Thrive Market2026-06-16
Thanks for sharing, Marcy! We're so glad to hear you enjoyed our selection, prices, and that our team could quickly take care of your issue. We look forward to prepping your next order!
I have been a member since 2020. Back when I first joined, it was fantastic. The prices were great the ability to get free items and other things like that made it really worth it over the years. It’s become more expensive than even Whole Foods and it’s honestly not worth it in any way shape or form do not waste your money.
Reply from Thrive Market2026-06-17
Hi Kowolfe, thank you for being a loyal member since 2020. We truly appreciate your long-term support, and we are very sorry to hear this was your experience.
We always strive to keep our prices as affordable as possible, and we take your feedback regarding our current pricing and member perks very seriously. Your comments have been shared directly with our internal teams as we continuously work to improve the value we provide to our community.
If there is anything specific we can look into for you, please don't hesitate to reach out to our support team at [email protected]. We're here to help!
They won't let you browse before joining—paying money. Once I joined, they forced me to answer a myriad of questions to create my first recommended cart.
I JUST WANTED TO LOOK.
I didn't care for any of their recommendations. I looked for other things I might want and found the prices not worth ordering even if I weren't paying for a membership.
There seems to be no way to cancel. They advertise no risk guarantee, but you are risking a frustrating process to cancel. I used their chat bot, and it offered deal after deal to keep me. Apparently it didn't understand when I said if it asked me one more time if I wouldn't stay that I would post an unfavorable review, so here it is. It was a total waste of my time, and an insult. They did refund my money.
Reply from Thrive Market2026-06-18
Hi Lee, thank you for your feedback. We apologize for the frustration with our membership model and chatbot. We're glad your refund was processed successfully, and we will use your feedback to improve our overall member experience. If you have further questions or concerns, we would like to help. Please reach out to us directly at [email protected]. Thank you for giving us a try.
I have placed 2 orders here. All i can say is not only is it wonderful to be able to get organic non gmo food delivered because we don't have many options where I live. But these guys do an amazing job packing the boxes. Like these are the most well packed, and protected packaging I have ever seen. my protein shakes are well wrapped just in case there was a leak it wouldn't get on everything else you ordered.. Prices are reasonable.. I love they take ebt. I'm disabled and getting out is hard and finding places online that's not Amazon or Walmart that i can buy myself healthy food is wonderful.. I haven't placed any frozen food order's yet just shelf stable stuff but I'm very pleased.. Thank you guys for not only providing good products but making it affordable enough that I can actually get healthy stuff..
Reply from Thrive Market2026-06-16
Thank you so much for this wonderful feedback! We are thrilled that we can help bring healthy, organic options straight to your door and that our packaging team hit the mark for you. We truly appreciate you being a part of the Thrive Market community!
The Customer service representatives were kind and very helpful! They listened and took into consideration my situation specifically. They were considerate and respectful to the situation at hand and continuously provided as much help as possible. They truly went above and beyond my expectations! They also are very conscious of the environment and the economy we are in and do more than a lot of other companies I have experienced to help combat that and provide aide!
Reply from Thrive Market2026-06-17
Thank you for sharing your experience, Sara! We truly appreciate your support!
Thrive Market has products that are difficult to find. They helped me add to my order that saved me from paying for a separate delivery charge.
Reply from Thrive Market2026-06-15
Hi ConiAnn, thank you so much for sharing your experience with us! We are thrilled to hear our team could help you update your order and save on delivery. We appreciate your support!
I found that starting a membership with Thrive Market was very annoying. I just wanted to order some energy bars but I seemed to be trapped in an endless succession of screens asking me about the categories of products I was interested in so that they could make recommendations of foods I might like. I already knew what I wanted so I didn't need to do their quiz, but there was no way out of it. When I finally decided it wasn't worth the hassle and that I wanted to cancel my free trial membership, I got into another seemingly endless loop of offers to try to make me stay. This was a waste of an afternoon. I'll just go back to CostCo, Amazon, and Walmart where you can place an order without having to spend the afternoon answering inane questions.
Reply from Thrive Market2026-06-16
Hi David, thank you for sharing your experience with us. We apologize for the frustration caused. At Thrive Market we want our shopping experience to be quick and easy, not frustrating. Your feedback about skipping the introductory quiz and simplifying the account settings is incredibly valuable, and we'll share this directly with our product team. If you ever decide to give us another chance, we'll be here to help make it a seamless experience. Thank you for giving us a try!
During a difficult and stressful time in life including a hospital stay with my daughter I was forgetful about an auto ship order. The agent and Thrive Market were super helpful and the resolution was beyond my expectations! Five star customer service and healthy ingredients!
Reply from Thrive Market2026-06-15
Thank you for sharing your experience. We are so glad our team could support you and offer a helpful resolution during such a stressful time. We wish your family all the best!
Amazing customer service, pricing and available products
Reply from Thrive Market2026-06-15
Hi Kassindra, thank you for the wonderful feedback! We're glad you are enjoying our products, pricing, and customer service. Thank you for choosing Thrive Market!
Excellent Customer Service, and their products are innovative and of the best quality!!
Reply from Thrive Market2026-06-12
Thank you so much for taking the time to share your experience, Claire! We are thrilled to hear that you are loving our innovative, high-quality products and that our member services team hit the mark for you. Your support means the world to us, and we look forward to prepping your next order!
Horrendous customer service not worth the discounted prices
Thrive Market prices are good- hence two stars, rather than one. Their customer service has degenerated to such an extent that the aggrevation is not worth their discounted prices. I won't bore you with how frustrating the inability of their virtual agent to understand was. Or its continually getting confused. Or its not transfering me to a live agent when I asked. And asked. And asked. Several products which should have lasted months and months, were spoiled. I spent almost an hour with their virtual agent about this going around in circles. Even the human being I finally got to didn't address my concerns, but kept sending irrelevant form messages. Thrive Market used to have better customer service. I'll get the same products elsewhere for a bit more, but without all the hassle.
Reply from Thrive Market2026-06-16
Hi Deborah, we are so sorry for the frustrating experience. This is not the experience we intend for any of our members. Getting stuck in a loop with a virtual assistant is never the goal, and we want to ensure you get your damaged items properly addressed by our member services team. Please reach out to us directly at [email protected] so we can make this right for you.
Even when their bot can’t fix the issue a human can, and you can get through to a human right away. I like that I can try new things risk free and if something goes wrong they fix it right away.
Reply from Thrive Market2026-06-12
Thank you so much for sharing your experience, Grace! We love hearing that you feel confident trying new things with us risk-free. We truly appreciate your membership and look forward to packing your next order!
Thrive Market is the best, and the chicken tenders they sell from Beyond Meat are soooo gooood!
I had a delivery issue, but Thrive Market (Blake and other team members) solved it quickly and I got my order soon after. The food is superb, and the customer service is GREAT. Blake and many others helped me get things straight. I had the Beyond Meat chicken tenders for lunch and they are so good.
Reply from Thrive Market2026-06-11
Hi Jane! Thank you so much for sharing! We are absolutely thrilled to hear that Blake and the rest of the team were able to get your delivery issue sorted out so quickly. Thanks for being a part of Thrive Market!
Out of stocks are getting out of control. Some items have been out of stock for a month while the same items are available at brick and mortar stores.....????
I am wondering if my membership fee, which allows me to NOT get the items I want, is worth it. I'm thinking NO.
Reply from Thrive Market2026-06-11
Hi Kurt, thank you for sharing your feedback with us. We take your concerns regarding product availability very seriously. We understand your frustration with ongoing out-of-stock items and want to ensure you are getting true value from your membership. We are actively working with our supply chain teams to improve restocking times. Please feel free to reach out to us at [email protected] so we can look into your account details and better assist you. Thank you for giving us a try!
Product selections are very good. When contacting customer service, both the AI and email experience were very good. Felt respected and like they wanted to make things right. The end of the experience was even more (unnecessarily) generous than I had hoped for. The whole process showed excellent care for the customer experience.
Reply from Thrive Market2026-06-10
Thank you for sharing your experience, Terry! We truly appreciate your support!
Very nice service. It has a lot of what I need and want. Customer service is great. I just find deep concern with the fact that this website doesn't have multi-factor authentication security features. nowadays its so often that data leaks happen, everyone's private information is left unsecured without the option to enable MFA for all accounts. there's payment methods, addresses (including delivery instructions on how to enter a person's home), and other private information. I'd deeply appreciate someone to put MFA features in the website so that everyone has more security over their private information while we all shop.
Reply from Thrive Market2026-06-11
Hi Erykah, thank you so much for your feedback and for sharing this incredibly important perspective with us. We take the privacy and security of our members' data very seriously. We will pass your request directly to our team so they can look into this for future updates. If you have any other questions or further thoughts to share, please feel free to reach out to us at [email protected]. Thank you for choosing Thrive Market!
Great products, and great dealing with the reps at Thrive!
Reply from Thrive Market2026-06-08
Thank you so much for sharing your feedback! We are thrilled to hear that you love our products and have had such great experiences with our representatives. We appreciate you shopping with us!
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