Worthy empowers people to turn life transitions into opportunities by providing a smart and safe way to sell their jewelry. Worthy is an online marketplace for sellers looking to sell their pre-owned diamond, diamond jewelry, luxury watches, estate and heirloom jewelry. Sell Your Jewelry Explore Jewelry Value Worthy is centered around the goal to help people maximize the value of their jewelry when they are ready to sell. Common items for sale include engagement rings, diamond necklaces, diamond tennis bracelets and other statement jewelry pieces. Worthy provides services that help people sell their jewelry. Worthy works with partners such as Lloyd’s of London for insurance coverage, GIA for diamond grading reports, FedEx for shipping, to name a few of our business partners. Worthy is providing a new way to auction important jewelry.
Written by the business, not verified by us.Worthy (worthy.com) has a 4.5 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and helpful customer service team throughout the entire process, noting that communication is consistently prompt and reassuring from start to finish. People also mention that the online auction method is secure, highly straightforward, and makes selling valuable jewelry through the mail remarkably easy. Though some customers noted concerns regarding lower than expected final offers and limited communication after their items were successfully sold. Some reviewers occasionally experienced frustrating delays or perceived the valuation process as somewhat misleading due to substantial platform fees and disappointing initial bids.
Auto-generated from all reviews of this business. For reference only.The entire process is incredibly smooth, and it’s very easy to use. Personally, I really like it. The only downside is that the price is actually quite low.
Dear Maxine, We're so happy to hear you found the process incredibly smooth and easy to use! We truly appreciate your positive feedback. We're always reviewing our pricing to ensure it reflects the value we provide. Best regards, The Worthy Team
Very professional organization. Enjoyed working with Worthy
Dear Donald, We're glad you enjoyed working with our professional team. Thank you for your positive feedback! Best wishes, The Worthy Team
The team at Worthy evaluated and refreshed the watch to get the best price. We were able to get an amount above the reserve. The whole transaction took less than a month. Thank you, Worthy.
Dear Marco, We are so glad to hear that our team was able to help you achieve a great outcome with your watch! We appreciate you trusting us with the process and are delighted the transaction was smooth and efficient. Thank you for your wonderful feedback. Warm regards, The Worthy Team
The process was pretty seamless overall and they communicated well.
Hello! We're so glad to hear that the process was seamless and our communication met your expectations. Thank you for your wonderful feedback! Warm regards, The Worthy Team
The initial help in shipping my ring and preparing it for auction was superior. The GIA information was considerably different from an independent appraisal I had done several years ago by a GIA certified jeweler as was the assessed value. Looking back I wish I had increased the value based between my appraisal and the one provided by Worthy because the final amount did come in over, and would most likely have been even more if I had gone with my instincts in setting the reserve. Overall though, I am satisfied with Worthy and the service they provide.
Dear Karen, We appreciate you sharing your experience with us. We're glad to hear that our initial assistance with your ring's shipping and auction preparation met your expectations. We understand your concerns regarding the differences between the GIA information we provided and your independent appraisal, as well as the assessed value. Your feedback about the reserve price and your instincts is valuable, and we acknowledge your perspective on how that might have impacted the final outcome. We are pleased that, overall, you are satisfied with our service. Best regards, The Worthy Team
The whole process was very smooth and easy. The staff was very professional and keep me informed with all the steps my selling item was going through. The sell happened faster than I expected and trusted them with everything decision that was made.
Dear Lorena, We are so pleased to hear that your selling experience was smooth and easy. We truly appreciate your trust in our team and are delighted that we could keep you informed every step of the way, leading to a faster-than-expected sale. Thank you for your wonderful feedback! Warm wishes, The Worthy Team
Dear Craig, We are so glad to hear you are very satisfied with your experience. We truly appreciate your positive feedback. Best regards, The Worthy Team
Very user friendly process and excellent customer service.
Dear Michelle, We're so glad you found our process user-friendly and appreciated our customer service. Thank you for your kind words! Warm wishes, The Worthy Team
Dear David, We're so happy to hear that working with us was a very easy experience for you! We truly appreciate your kind words. Warm regards, The Worthy Team
Transparent, quick and easy
Dear Gregory, Thank you for taking the time to share your experience! We're delighted to hear that you found the process transparent, quick, and easy. Providing a seamless and straightforward selling experience is our goal, and we're grateful for your feedback. Thank you for choosing Worthy, and we hope to assist you again in the future. Best regards. The Worthy Team
I was extremely disappointed with my experience. My ring originally retailed for over $10,000, and the GIA-certified center diamond alone had been valued much higher than what it ultimately sold for. The auction ended at $1,180.64, and after Worthy’s 18% fee, my payout was only $968.12. Throughout the process I was encouraged to lower my reserve price, and after the auction I found communication to be very limited. I expected much better customer service after my item sold. I understand that resale values can be very different from retail prices, but if you’re considering using Worthy, make sure you fully understand the fees, have realistic expectations about the current diamond resale market, and know exactly what your net payout could be before deciding to sell. That review tells future customers what happened without making claims you can’t substantiate. * Why did the bidding stop so close to the reserve? * Were all 298 interested buyers notified of the extension? * Is there any post-auction offer process if additional buyers were interested? * Is the 18% fee ever negotiable?
Dear Christel, Thank you for sharing your feedback. We understand your disappointment and appreciate the opportunity to provide additional context regarding your experience. As a resale marketplace, Worthy connects sellers with professional jewelry buyers, and auction results are based on current wholesale market demand rather than original retail prices, insurance valuations, or appraisal values. While we understand your ring originally retailed for significantly more, resale values for diamonds and jewelry can differ substantially from retail replacement values. Your auction ran for the full four-day auction period and received competitive bidding from our network of professional buyers. The final bid exceeded the reserve price that had been established for the auction. Per our Terms and Conditions, once an item meets or exceeds the seller-approved reserve price and the auction concludes, the sale is considered final. We would also like to clarify that reserve prices are always controlled by the seller. Any adjustments made to the reserve price during the process require the seller's approval, and Worthy cannot change a reserve price without authorization. Regarding communication, we understand that you had concerns about the auction outcome. However, the auction had already concluded and finalized before we received your email. Your message was sent after business hours at approximately 7:30 PM EST, after the sale had been completed. As a result, our team did not have the opportunity to review or respond until today. Once your message was received and reviewed, your Auction Manager responded and addressed your questions regarding the auction outcome. We appreciate your feedback regarding expectations, fees, and resale pricing. Transparency is important to us, and information regarding our fees, auction process, reserve pricing, and estimated net proceeds is provided throughout the selling process. Thank you for giving Worthy the opportunity to assist with the sale of your jewelry. Best regards, The Worthy Team
This company was 100% percent communicative throughout the process. They made selling something through the mail, and online feel like it was done in person. Would use again… and again.
Dear Victoria, We are so happy to hear we provided such a positive and communicative experience. We truly appreciate your kind words and look forward to assisting you again! Warm wishes, The Worthy Team
The process was very simple. Instructions were easy to follow. Communication was great and the sale went exactly as I had hoped it would. I would definitely use Worthy again.
Dear Melissa, We are so pleased to hear that the process was simple and that our communication met your expectations. We appreciate your kind words and look forward to assisting you again. Warm regards, The Worthy Team
Very easy with communication and up front and keep you informed well.
Dear Joseph, We're glad to hear our communication kept you well-informed. We appreciate your positive feedback. Best regards, The Worthy Team
The people at Worthy were very professional and courteous. They explained each step of the process and kept me up to date with emails.
Dear Phil, We're glad to hear our team was professional and kept you informed throughout the process. Thank you for your kind words! Warm regards, The Worthy Team
Worthy is very helpful in the beginning, but once they have your jewelry it all goes south. They told me to list my rings at an extremely low reserve price, including a last minute warning that my item wouldnt sell at the reserve I listed. I ignored them and listed it at my price anyway (about $1500 higher) and the reserve was met within a few days and the rings sold at my requested price. After the auction Worthy ghosts you and doesnt reply to texts or email inquiries about your payout. I filed a complaint with the BBB because tomorrow is business day 14 following my auction close and they claim they have no date of payment. This is an extremely unethical unprofessional way of doing business. I'm assuming they use customer money to earn interest and cover expenses and earlier customer payouts. If I don't have my money tomorrow I'll file a complaint with the New York Attorney General. And no, I won't use Worthy again or recommend them moving forward. UPDATE: After filing this review I received a bribe from Worthy saying they would give me a $50 Amazon gift certificate if I removed this review. This is in violation of Trustpilot policy. Wow.
Updated Reply Dear Patricia, Thank you for taking the time to share your experience. We're sorry to hear that you were left with this impression. We'd like to clarify that while our team may provide reserve price recommendations based on current market demand and historical resale data, the final decision always rests with the seller. We're pleased that your rings sold at a price you were comfortable with and that your chosen reserve was successfully met. We also understand how frustrating it can be to wait for payment updates after a sale. Our payment processing timeframe is 9–14 business days, with the count beginning on the first full business day after the auction closes. According to our records, your payment was issued within that published timeframe. We strive to keep our sellers informed throughout the process and regret that you felt communication fell short. Your feedback regarding post-sale communication has been shared with our team, as we are always looking for ways to improve the overall seller experience. We sincerely appreciate you giving Worthy the opportunity to assist with your sale and wish you all the best moving forward. Best regards, The Worthy Team Hello Patricia, Thank you for your continued feedback, and for your patience while we looked into this further. We want to address this directly. In following up with you, we offered a gift card for your experience and connected it to the possibility of you removing or changing your review if you felt differently post-resolution. The gift card was sent to you with no changes to your review. We hope that we have done everything we can to reconcile your negative experience. We genuinely appreciate all feedback, both positive and constructive, as we strive to continuously improve and evolve as a business. Thank you for taking the time to share, and we're truly sorry for the experience that led here in the first place. Best regards, The Worthy Team
Dear Kathleen, We appreciate your kind words. We are glad our team was helpful. Warm regards, The Worthy Team
They give you a high appraisal so you'll send it in but they want you to sell it for nothing and in the instructions don't actually tell you not to send the ring box. It feels like a trap for older people. Waste of time and effort and lost an expensive ring box.
Dear Dana, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. The initial value provided from your submission is intended to be a rough estimate based solely on the photos and information available at that stage. Once an item arrives at our facility, it undergoes a comprehensive evaluation, including third-party grading when appropriate, which allows us to provide a more accurate assessment. As a resale marketplace, our valuations are based on current resale market demand rather than retail or replacement value, which can result in a significant difference from an item's original purchase price or appraisal. We also understand your concerns regarding your ring box. After reviewing your case, our Senior Support team worked directly with our shipping department and was able to locate it. We will be reaching out to you directly to coordinate its return. We appreciate your feedback, as it helps us identify opportunities to improve our communication and customer experience. Thank you for giving us the opportunity to address your concerns. Best regards, The Worthy Team
Good communication so I did not have to wonder what was going on. It happened just the way they said it would
Dear Linda, We're so glad to hear our communication met your expectations and everything went smoothly. Thank you for your kind words! Warm regards, The Worthy Team
Awful. Communication is extremely poor. I had no idea what was happening with my ring and when. They took 70% from the appraisal value. I do not recommend using this company to sell anything.
Dear Jesse, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Communication is very important to us, and we understand how frustrating it can be to feel uncertain about the status of your item. After reviewing your account, we confirmed that all automated updates and communications were successfully sent to the email address provided. We have also reached out to our technical team to investigate your concerns further. In some cases, when communications are sent to .edu email addresses, institutional security filters and spam protection measures can prevent automated notifications from reaching the inbox, even when they are successfully delivered from our system. Regarding the value received for your ring, Worthy operates within the secondary resale market, where values can differ significantly from retail prices, insurance appraisals, or replacement valuations. Retail and appraisal values are often based on replacement cost, while resale values are determined by current market demand and what professional buyers are willing to pay in today's marketplace. This can unfortunately result in offers that are lower than the original purchase price or appraisal amount. We appreciate your feedback, as it helps us continue improving both our communication process and client experience. Thank you for giving us the opportunity to assist with the sale of your jewelry, and we wish you all the best moving forward. Best regards, The Worthy Team
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