Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone.
Is Apple legit?
Apple (www.apple.com) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about poor customer support, mentioning unhelpful representatives, extremely long waiting times, and constant difficulties resolving various technical issues. People also expressed deep frustration with hardware quality issues, unexpected device malfunctions, and restrictive software limitations that eventually rendered their items completely useless.
Though some customers faced significant challenges, a small group of reviewers were genuinely happy with the helpful store staff and smooth hardware performance. These consumers deeply appreciated the friendly assistance received during direct store visits and praised the impressive overall quality of the product design.
Auto-generated from all reviews of this business. For reference only.
What people say
ThatGMCUnited States · 4 reviews · Experienced 2026-08-03 ·
★★★★★
Apple is a huge JOKE AND A BUNCH OF…
Apple is a huge JOKE AND A BUNCH OF FRAUDS! Took $500 outta my account and trying to tell me be a week before they know if I get it back or not! Um hell no I demand it back because I didn’t approve it to be taken outta my bank account! Then been trying to do a claim through their joke of an Apple care plus and it’s like pulling teeth’ well actually worse! Don’t buy their products just don’t use them for ANYTHING UNLESS YOU WANT RIPPED OFF! When you do use them they have it so flooded with password this and password that, and you can’t hardly do anything but funny still get scammed all the time! They’re the worst on the planet and their customer service sucks! Just the company in a whole is total trash! And I can’t wait to get away from the money sucking leches!
My phone is good generally but I get hacked a lot but I was having a great time having a all nighter and my friend spit hay Siri and it responded to her voice I tried to fix it but it didint work
We have the same name tho and looks but we’re not related at all
Thank you
C
Christine KummethUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
I had an excellent customer experience…
I had an excellent customer experience with Patrice at the Apple Store in Ardmore Pa . She was so patient working with me checking in to see if my watch was working. The staff there is very good and pleasant.
This company are shocking beyond belief, yet people are still taken in by their shocking tactics - especially where cloud storage is concerned, not to mention the difficulties and barriers they apply to third party devices.
It is only today that I have become aware that Apple have conned my partner into subscribing to 1Tb of cloud storage - she barely uses the 256gb phone memory - to threaten to delete data, if the iCloud is not used, is disgustingly irresponsible and borders on being fraudulent - disgraceful!
Apple refuses to honor their warranty, even with legitimate claims. Then Apple legal conceals how to file arbitration against them to keep you from forcing them to honor their warranty
Ignored Account Security & Unacceptable Negligence During Identity Theft
I originally left a positive review for a quick AppleCare hardware replacement, but I deeply regret ever giving this company credit. When my account was hijacked during an identity theft incident, Apple completely turned its back on me.
Despite their heavy marketing around privacy and data protection, their support infrastructure demonstrated zero depth of accountability when a real crisis hit. Their failure to protect customer data and total lack of assistance during an account compromise can lead to severe financial damage, loss of livelihood, and catastrophic personal fallout.
Do not fall for the privacy marketing. When your identity and data are on the line, Apple’s support offers no real safeguards or meaningful accountability.
A big fan of their products and over a decade the only phones I use are iPhones. Lately I started getting frustrated with their services and some of the products. The latest AirPods are trash and Siri is so bad compared to competitors offers. It feels that the company is technically behind but still charges its customers like they are on top
I started using my apple wallet. Not long after I got three withdrawals I did not authorize. I called them and learned they deal with Green Dot Bank. Reviewed Green Dot Bank and they have absolutely the wors revews of any business I have ever reviewed. The best numbers that I found was a 2 and mostly 1's. I tool screen shots. My fraud that I complained of was sent to Apple Cash. They referred me to Green Dot and Green Dot said It wasn't fraud and when I asked informaiton regarding their review they sent me the supidest response I've ever seen The main reason seemed to be because the money was availalbe. Isn't that why I use Apple Cash.I complained and told then what mu investigatione reveiwed showed (that I never had a log in, that the complany wouldn't provide any information on how these transactions took place or who I supposedly was investigating. I always showed where much of my informations was on the dark web and it was also compromised by Apple itself. I then contacted Apple and told them what a corrupt awful band they were using and explained ny investigation and never heard back from them. Why would Apple, a company of there stature trust their customer's money to such a bank with such a horrendus reputation. So totally disappointed in Apple. My date is approximate because it occurred over muliple dates,
My wife needed to get her phone passcode unlocked. We traveled 100 miles to an Apple store , followed their instructions and waited for a response after providing proof of purchase and other requested items . After one week they stated they needed more info, actually same info. We bought a new phone with a different carrier. This is the worst customer service ever . No further communication is necessary concerning this.
Apple customer care team: thank you for all support,what a lovely bunch of people you are!
From Cairo to where ever your team calles home YOU MAKE APPLE and people buying theire companies products again!
developer got back to me concerning missing money and I explained what happened but then they decided to join the scammer in wanting to protect themself and began ghosting me! $160 missing through the partner and apple wants to play dumb despite seeing screenshots with names!
Apple have committed Fraud by taking money from an account for an App that I had cancelled.
The customer service member just told me that she couldn’t do anything about it. The Apple Store doesn’t have the ability.
So Apple can take money at will but have no intention or interest in refunding money that they have stolen.
If I could give zero stars I would. Appalling service from Apple after all my years with them shocked at their service in dealing with a £50 faulty phone case of all things. Make no wonder their profits are so high if they find replacement of a phone case is too much. I am seriously that disappointed I’m switching all my Apple devices to android. They should be ashamed of how that have treated the customer on occasion
Samsung
Amazon
Google
Microsoft
Apple
Nike
Netflix
Temu