Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home & living, created by our designers and each handmade by genuine craftsmen, to bring to you at an affordable price and great value.The range includes:Mens WalletsTravel AccessoriesWedding GiftsMens Leather GlovesLadies Wallets & PursesLeather Photo AlbumsLeather Address BooksJournals & Notebooks
Written by the business, not verified by us.Aspinal of London (www.aspinaloflondon.com) has a 3.8 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers had a great experience with this company. People frequently praise the exceptional product quality, beautiful designs, and carefully wrapped packages that make unboxing a joy. Purchasers find the items to be top-notch and exactly as described online. Consumers also appreciate the fast, reliable delivery service, noting that purchases arrive promptly and securely. Additionally, shoppers often describe customer support interactions as helpful, professional, and efficient when resolving queries. Some reviewers were not happy with receiving occasional faulty or damaged items and slow customer service responses. A few people mentioned that getting updates on unresolved issues or getting replacements took longer than expected.
Auto-generated from all reviews of this business. For reference only.High quality leather goods, and a particularly great sale at the mo! The downside is that my bank balance will suffer soon, as I just can’t stay away!
Dear Chiara, Thank you for your lovely review! We're so pleased you're enjoying the quality of our leather goods—and glad you’re making the most of the sale. We hope your next piece brings you just as much joy! Warm regards, Aspinal of London
Just awful - 40th birthday trip aboard gift ruined. Zero quality control ……just look at the quality of what was sent to me. Passport cover for the trip as a bday gift down the pan. Well disappointed. Marks, scratches, scuffs, poor workmenship…. WEBS2168744. Can’t post pics on here but did send pics to customer services who just said “return it”
What a beautiful product. Such great quality and such a great presentation. I’m a huge fan now. Well done keep it up.
Dear Michael, Thank you for your lovely feedback! We're delighted to hear you’re so pleased with the quality and presentation. It’s wonderful to have you as a fan, and we truly appreciate your support. Warm regards, Aspinal of London
Stunning diary. I wanted something extra special and this is exactly what I got. Highly recommend.
Dear Kelly, Thank you for your lovely review! We're delighted to hear the diary was exactly what you were looking for and made the occasion extra special. We truly appreciate your recommendation. Warm regards, Aspinal of London
Lovely items Efficient delivery
Dear Sarah-Eaton-Hart, Thank you for your kind feedback! We're delighted to hear you’re pleased with your items and the efficient delivery. Warm regards, Aspinal of London
Very pleased with my Aspinal scarf rings, simple elegant design, beautifully packaged and lovely storage bags. Bought online but it would be even better to go to the shop for proper retail therapy.
Dear Marilyn, Thank you for your lovely feedback! We're delighted to hear you're pleased with your scarf rings and that the design and packaging made the experience special. Warm regards, Aspinal of London
I received a beautiful Mother of Pearl pill box from my husband for Christmas. On the26th I emailed them saying that the inside of the lid was discoloured and asked if this was normal. Received an automatic response. Because they said to only reply through that specific email I additionally sent a photograph of said box. A month later after some email reminders on 1/1 and 7/1, I received a message apologizing for the delay and inconvenience. They asked me to give them the order number, which I did promptly on 27/1. On 11/2 they sent me the return policy. A very tedious process that runs via various different email links (for international customers). The first one that had to be completed before the return is the form on which I had to specify the order number and the e-mailadress that was used to place the order. The ‘submit’ button did not work. I tried again to no avail. If this is the way this company tries to frustrate customers to such an effect that they will not return the goods they succeeded in my case! Conclusion: we will never ever buy from Aspinal again!
A truly horrible experience. Returning CUSTOMER too. Return & Refund policy makes Ryanair look 5 Star. Aspinal ignored letter #1 written date of order - pre Xmas - and then waited till yesterday to say 'NO'. O'LEARY writ large. Last order from me & my Family....
I attended a wonderful afternoon event to See the new collection in collaboration with the release of the new wuthering Heights move. Umar made my guests and I feel so special. We were treated to pink champagne and beautiful cakes The afternoon was filled with love and laughter, It was like a real pre valentine 💌 treat. The collection is beautiful and it was so wonderful to share such a beautiful afternoon looking at all the wonderful Aspinal collections.
Dear Gloria, Thank you for sharing such a lovely review! We're delighted to hear you enjoyed the event and the new collection. It’s wonderful to know Umar made you and your guests feel so special—we’ll be sure to pass on your kind words. We’re so glad the afternoon was such a memorable one. Warm regards, Aspinal of London
Excellent communication, excellent quality, excellent service. All in all I’d say Excellent 🙏
Dear Mr. Hallahan, Thank you for your wonderful feedback! We're delighted to hear everything was excellent—from communication to quality and service. Your kind words mean a lot to us. Warm regards, Aspinal of London
gorgeous bag and prompt delivery. great quality and better price 🩷
Dear Slchottie, Thank you for your lovely feedback! We're so pleased to hear you love your bag and that it arrived promptly. It’s wonderful to know you’re happy with both the quality and value. Warm regards, Aspinal of London
I returned a damaged item which Aspinal of London received in December, and requested a replacement. I was told this would take up to 10 working days. It is now 10th February - almost two months later - and nothing has been resolved. Despite contacting customer service at least 5 separate times, I’ve had nothing but automated replies, vague apologies, and promises to “escalate” followed by silence. No replacement, no refund, and no proactive updates - all while Aspinal holds both my money and the returned item. For a so-called premium brand, this level of service is completely unacceptable. Return number: 584248 Order number: WEBS2071773
Easy ordering very speedy delivery Ordered tan case for my husband and red for me beautiful quality we are both very pleased. Aspinalls always offer excellent quality products.
Dear S Hughes, Thank you for your kind feedback! We're delighted to hear you and your husband are both pleased with your cases. It’s wonderful to know you continue to enjoy the quality of our products. Warm regards, Aspinal of London
I bought the iPhone Pro Max case in blue and had my initials engraved onto it. I ordered this on Friday evening and I received my purchase today, Tuesday PM and it looks marvellous
Dear Lynda, Thank you for your lovely review! We're delighted to hear your personalised iPhone Pro Max case arrived so quickly and that you're pleased with how it looks. We hope you enjoy it! Warm regards, Aspinal of London
If I could give their customer service team a no star score I would. Terrible Customer Service. My laptop case was returned to them by the courier they use who could not find my address, even though I live on a main road and the property is over 50 years old. The item was ordered on 29/1/26 and I am still awaiting an update. I have called them constantly to find out what the current position is and am still waiting for a definitive answer. I am disappointed that they have not taken ownership of my issue and are not proactively calling me with updates. I am still waiting! I shall not be buying from this Company again. I bought from a reputable brand expecting First Class Service. I want a full refund as I won’t be buying anything from you again.
They say I ordered Small leather mens driving gloves for my son's christmas present, however I know I ordered Xtra Large as he is 1.9 metres tall and has a very large pair of hands. In attempting to return these since in my view, they shipped the wrong size it has been nothing but "how can I frustrate the customer". I highly recommend not using their online service unless you want to be given the run around
I was sent a double order and charged twice by mistake . A mistake made by Aspinal . I have since returned the unopened package over 2 weeks ago. They informed me they need 10 days to examine the returned item , they have confirmed I will be refunded but may it can take a further 10 days to see the amount in my bank . So in total they will have my money for nearly 4 weeks
The card wallet was good quality and as expected, the reason for losing a star, was the length of time delivery took and the lack of communication regarding my order and delivery.
Bought one cross body bag, turns out that the strap measurements noted are wrong and it’s not suitable to anyone over a size UK 8. Sent back and ordered an alternative, which arrived and was OK. Then came the problem. I returned the initial bag on 20/1/25, with the Royal Mail tracking showing that it was received by Aspinal on 21/1/25. Until now (4/2/25) , no refund has been received. I emailed a query and I keep getting bot style responses saying they’ve received my return and to allow 10 business days for a refund. Well it’s been over ten business days and I’ve just received another bot email telling me they’ve received my return and to allow ten business days. From other reviews, I see that this is a problem with this company, which is entirely disappointing given that they’re meant to be an established and decent brand. I returned some clothes to another company on the same day as I sent this parcel, and that company refunded me within two days of receipt! Unacceptable customer service.
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