Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home & living, created by our designers and each handmade by genuine craftsmen, to bring to you at an affordable price and great value.The range includes:Mens WalletsTravel AccessoriesWedding GiftsMens Leather GlovesLadies Wallets & PursesLeather Photo AlbumsLeather Address BooksJournals & Notebooks
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Is Aspinal of London legit?
Aspinal of London (www.aspinaloflondon.com) has a 3.8 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently praise the exceptional product quality, beautiful designs, and carefully wrapped packages that make unboxing a joy. Purchasers find the items to be top-notch and exactly as described online. Consumers also appreciate the fast, reliable delivery service, noting that purchases arrive promptly and securely.
Additionally, shoppers often describe customer support interactions as helpful, professional, and efficient when resolving queries. Some reviewers were not happy with receiving occasional faulty or damaged items and slow customer service responses. A few people mentioned that getting updates on unresolved issues or getting replacements took longer than expected.
Auto-generated from all reviews of this business. For reference only.
Eleni at Aspinal of London on Regent Street provided excellent service—efficient, warm, and genuinely welcoming. The store itself is beautiful, with stunning displays that make the whole experience even more enjoyable. A great visit all around, I will be back soon
Reply from Aspinal of London2026-04-14
Dear Julia,
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience at our Regent Street store and that Eleni made your visit so welcoming. We’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon!
Warm regards,
Aspinal of London
Sent the wrong product, 5 weeks later not resolved
They send me a journal with a plain page refill rather than the gold gilded journal infill as advertised. It has now been nearly five weeks since I first contacted them to ask for a new refill and they still haven’t dispatched the replacement. Customer service reply infrequently promising solutions which they don’t deliver. They should be ashamed. This is not premium service.
Edit to add - 6 weeks on I have now been sent a replacement refill but they have sent a lined one instead of plain! They also offered to replace the entire journal and then rescinded this. Appalling.
Reply from Aspinal of London2026-04-10
Dear Laura,
We’re very sorry to hear about your experience and the delay in resolving this for you. This is certainly not the level of service we aim to provide.
Please be assured that a Customer Service Manager will be in touch with you directly to review this matter and ensure it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Warm regards,
Aspinal of London
Not knocking the bags, they are ok, but the customer service is abysmal, I have had much better experiences with companies that don’t pretend the airs and graces this one does.
I have had near €1000 (€940) deducted from my account. I questioned this straight away and received no response. Then WhatsApp’d and got a less than informative response a week ago and nothing since despite follow ups.
Buy Strathberry
Reply from Aspinal of London2026-04-10
Dear Roberta,
We’re very sorry to hear about your experience and the delay in resolving this for you. This is certainly not the level of service we aim to provide.
Please be assured that a Customer Service Manager will be in touch with you directly to review this matter and ensure it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
I purchased several items as a gift for my partner’s birthday and, while shopping, added a wallet for myself. Within minutes of placing the order, I realised I had selected the wrong wallet and immediately tried to contact customer service via live chat, unsuccessfully. I then reached out via WhatsApp and received no response.
Eventually, I received an email confirming my request had been sent to the warehouse. After several back-and-forth emails over a number of days, I was then informed that my order was “being prepared for dispatch” and that no changes could be made.
It is unacceptable that it took days to arrive at this outcome, particularly given how quickly I raised the issue. This feels less like a genuine limitation and more like a reluctance to accommodate a simple correction. I would have been satisfied with a store credit, especially as there were other items I intended to purchase once back in stock.
Very disappointing experience. I will not be purchasing from this business again.
Second purchase from Aspinal of London. Both were handbags. The quality is amazing,and the price is very good. I have had the first tote for two years. I use it often and it is one of the most functional bags I have. This is why I ordered a second. The first tote almost looks new after two years of frequent use. The company alerted me to a special sale which I appreciated. Delivery fast to the US with almost daily updates.
Reply from Aspinal of London2026-04-08
Dear Karen,
Thank you so much for your continued support! We're delighted to hear how much you’ve enjoyed your handbags and that your first tote has served you so well over time. It’s wonderful to know your second purchase lived up to expectations, and that you found our delivery and updates helpful.
We truly appreciate your loyalty and look forward to welcoming you back again soon!
Warm regards,
Aspinal of London
Excellent customer service and the product is of the highest quality.
Reply from Aspinal of London2026-04-08
Dear Edwina,
Thank you for your kind words! We're delighted to hear you’re pleased with both our customer service and the quality of your purchase.
Warm regards,
Aspinal of London
On 2 occasions in recent weeks, I've placed online orders, payment in full taken from my account and ordering confirmation emails received. Then nothing.
Webchats initiated by me several days later then say 'sorry, none of your items are in stock, and your order will be cancelled'...
Emailing a formal complaint for my first order did, eventually, get a result as they 'moved my item from store stock to the warehouse for shipping'. So they did have the item available despite the webchat bot's reply.
Now it's happened again and I'm still waiting for a response from Customer Services.
Reply from Aspinal of London2026-04-09
Dear Elisabeth,
Thank you for sharing your feedback.
We are extremely sorry to hear about your experience and we would like to look further into this for you.
Please may we kindly ask you to email into [email protected], outlining trust pilot and along with your order number and we will be in touch.
Warm regards,
Customer Service Manager.
Outstanding customer service — truly above and beyond
I wanted to share a genuinely excellent customer service experience with Aspinal of London.
I recently had an issue with an order placed for Mother’s Day, where a personalised item unfortunately failed quality control and was only flagged very late. Naturally, this was quite stressful given the timing.
However, what followed completely changed the experience.
Gaby from the customer care team handled everything with exceptional professionalism, warmth, and attention to detail. She took full ownership of the situation, communicated clearly and promptly, and went above and beyond to find a solution — including arranging thoughtful replacements and accommodating specific requests without hesitation.
What really stood out was the care and consistency of her communication. At every stage, I felt listened to, understood, and genuinely looked after — which is exactly what you hope for from a brand like Aspinal.
Issues can happen, but it’s how they are handled that defines a brand. In this case, the resolution and level of service were outstanding.
Thank you again, Gaby — it really did make all the difference.
Reply from Aspinal of London2026-04-08
Dear Victoria,
Thank you so much for taking the time to share such a thoughtful review. We’re truly sorry for the initial issue with your order, but we’re delighted to hear that Gaby was able to turn the experience around for you.
She will be absolutely thrilled to receive your kind words—her care, attention, and dedication are exactly what we strive for. It means a great deal to know you felt supported and well looked after throughout.
Thank you again for your understanding and support—we hope to welcome you back again soon.
Warm regards,
Aspinal of London
Ordered a necklace. It arrived in a box with a thumb print on the gold logo. Worse than that, the presentation was disgusting. On opening the box, the chain was all knotted. Never seen anything like it. Clearly looked like it had already been sent out to another customer. Rang customer care who apologised & that they would pass the complaint on. No email or nothing from Aspinal. Item was returned. Disgusted with them as I've been a good customer. I won't be purchasing again
Ordered a personalised birthday present - there was a special offer which swayed me to buy it. Arrived too late for the birthday - I foolishly thought that’s because the initialing takes time. Arrived gift wrapped ( I paid extra) so I didn’t open it to check. Found out later there was no initialling. Emailed twice - no reply. Messaged on the chat line to be told the email was wrong. I had been replying to a customer service email but not the correct one. There was no indication on the website that it was wrong. Advised initialling cost would be refunded. But then not as it was an offer.
Sell themselves as upmarket but useless and incompetent customer service. I had bought from them before but not again.
Received a broken bag, no response from the company.
I ordered my first bag from Aspinal, loved it and everything was handled smoothly. I decided to order another bag and they sent me a bag that was broken. I sent an email asking for a return label on 19/2 2026 but haven't heard anything back. Have been in touch with the customer service via email and chat several times and sent photos. I was promised they will send a return label. Have not heard anything at all. Very disappointed, I thought I found a company with quality products and smooth customer service, but the reality is anything but.
I had to return an item. Gaby from customer service was exceptional. She was responsive, always followed up quickly, polite and efficient. It’s refreshing to get a good service in retail sector- hence the reason for this short review.
Reply from Aspinal of London2026-03-11
Dear Andrew,
Thank you for your lovely feedback! We're delighted to hear Gaby provided such helpful and efficient service. We'll be sure to pass on your kind words to her.
Warm regards,
Aspinal of London
I had an unusual issue with wear on a small product and they replaced it.
Reply from Aspinal of London2026-03-10
Dear Martin,
We’re very sorry to hear about your experience with the slippers. This is certainly not the quality we expect from our products.
Please may we kindly ask you to email into [email protected] outling trust pilot review along with your order number so we can be in touch directly with you.
Our sincerest apologies and we look forward to hearing from you.
Warm regards
Aspinal of London.
Navigating and purchasing on the Website was easy. A week later i hold my phone cover in hands. Very luxury feeling. The cover fits tight and nothing wiggles and wobbels. All buttons work properly. I can recomend this product and company.
Reply from Aspinal of London2026-03-09
Dear Walter,
Thank you for your kind review!
We're delighted to hear the ordering process was smooth and that you're enjoying your iPhone cover. It’s wonderful to know the quality, fit, and functionality met your expectations.
We truly appreciate your recommendation and hope to welcome you back again soon!
Warm regards,
Aspinal of London
I recently purchased the whisky flask from Aspinal of London, expecting a very high level of quality given the brand’s reputation and the price point.
The flask itself is nicely made and the leather covering is excellent – exactly what you would expect from Aspinal. It looks smart and feels good in the hand.
However, I was disappointed to find that the small holder that connects the lid to the flask appears to be chrome-plated plastic rather than stainless steel or another metal. On a product positioned as a luxury item, this feels like a cost-cutting detail and lets the overall quality down.
The reason I bought this flask was to replace an old one I received free many years ago with a bottle of whisky. Ironically, that older flask appears to be made to the same standard – if not better – apart from the branding.
For a premium brand like Aspinal of London, I expected the materials to be top quality throughout. It’s a good-looking flask, but the plastic lid holder makes it feel less premium than it should be.
Overall: nice design and leather finish, but disappointing materials on a small yet important detail.
Purchased an Evergreen Trunk handbag, and the quality of the bag was super bad. It looked used, worn down, the leather was stained, the bag inside around the lock was dirty, dust standing in it. The metallic parts had scratches on them. It looked like I was getting a second hand bag or a bag which was digged out from a far away corner of a warehouse, however I was paying for a high quality "luxury" bag. I am only giving 2 stars, because they refunded me quite fast, which I appreciate. When I wrote to customer service and complained, they did not even seem surprised and just send me the return label immediately.
Reply from Aspinal of London2026-03-09
Dear Bogi,
Thank you for your feedback, and we’re very sorry to hear about the condition of the bag you received. This is certainly not the standard we expect for our products.
We’re glad we were able to process your refund promptly, but we truly regret the disappointment caused. Your comments have been shared with the relevant team for review.
Warm regards,
Aspinal of London
Excellent website- easy no fuss payment-fast delivery- fabulous item.
What more could you ask for?
Class act, 10/10
Reply from Aspinal of London2026-03-09
Dear John,
Thank you for the fantastic review!
We're delighted to hear you found the website easy to use and that your order arrived quickly. It’s wonderful to know you’re pleased with your purchase—10/10 means a lot to us!
Warm regards,
Aspinal of London
Purchased a hip flask for my husband for our wedding anniversary and was initially very impressed by the product itself.
However after 8 months and minimal use the popper has broken. This is where the company has gone way down in my estimation. I tried to use the online chat facility, an agent came online straight away but after two hours still had not replied to my messages. I then tried emailing and received an automated response saying response time is normally 48 hours. After 5 days of no contact I tried WhatsApp, gave all the information again yesterday and rather than any apology was just asked for my email address, despite me already providing this twice in the conversation. STILL no response received. Absolutely appalling customer service that would make me think twice before recommending or buying anything else from this company.
Reply from Aspinal of London2026-03-09
Dear Jane,
Thank you for your feedback, and please accept our sincere apologies for the delay in responding to you and for the frustration this has caused.
We can see that your query has now been passed to and is currently being handled by our repair department, who are reviewing the matter.
We truly appreciate your patience and are very sorry for the experience you’ve had while trying to reach us.
Warm regards,
Aspinal of London
Beautiful quality and a great choice of items. Simple to use website and my item was delivered very quickly and undamaged. I have no complaints at all. 🙂
Reply from Aspinal of London2026-03-09
Dear J,
Thank you for your lovely review! We're delighted to hear how much you love Aspinal and that you enjoyed the quality of our products, the variety available, and the ease of using our website. It's also wonderful to know your order arrived quickly and in perfect condition.
We truly appreciate your support and hope to welcome you back again soon!
Warm regards,
Aspinal of London
It Is Always A Joy! To Shop; With Aspinal of London! You Know; The Quality of The Product Is Going To Be Outstanding! With A Luxurious Finnish! and Staff are Always Willing To Help! With Whatever; They Can Do, To Help! The Quality of Service and Product are Superior Top Notch!
Reply from Aspinal of London2026-03-09
Dear Fergus,
Thank you for your wonderful feedback! We're delighted to hear how much you enjoy shopping with Aspinal and that both our products and service continue to meet your expectations. Your kind words mean a great deal to our team.
Warm regards,
Aspinal of London
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