Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home & living, created by our designers and each handmade by genuine craftsmen, to bring to you at an affordable price and great value.The range includes:Mens WalletsTravel AccessoriesWedding GiftsMens Leather GlovesLadies Wallets & PursesLeather Photo AlbumsLeather Address BooksJournals & Notebooks
Written by the business, not verified by us.Aspinal of London (www.aspinaloflondon.com) has a 3.8 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers had a great experience with this company. People frequently praise the exceptional product quality, beautiful designs, and carefully wrapped packages that make unboxing a joy. Purchasers find the items to be top-notch and exactly as described online. Consumers also appreciate the fast, reliable delivery service, noting that purchases arrive promptly and securely. Additionally, shoppers often describe customer support interactions as helpful, professional, and efficient when resolving queries. Some reviewers were not happy with receiving occasional faulty or damaged items and slow customer service responses. A few people mentioned that getting updates on unresolved issues or getting replacements took longer than expected.
Auto-generated from all reviews of this business. For reference only.Ordered a personalised Double Fold Credit Card Holder on 27th March with a promised delivery of 7th May. It is now June, the item still hasn't been dispatched, and we have no idea when it will be. I've had to chase for every update, been given two missed dispatch dates with no proactive communication, and received only a 10% discount as compensation. Disappointing for a brand at this price point.
I have to admit that Aspinal of London Is new to me. I have ordered similar products from its competitors and have to say that they stand out among the bunch. Not only is the quality of the product better than advertised on the websites, the service was incredible. Not only was my package delivered correctly, it was delivered timely + with very good updates on their tracking site. The product I bought was a great value and I definitely have on my radar a few things to go back for. I can tell you to buy with confidence from this wonderful seller. You won't be disappointed.
Dear Douglas, What a wonderful review – thank you so much! We're absolutely thrilled that your first experience with Aspinal has been so positive and that the quality, service, and delivery have exceeded your expectations. Knowing you're impressed with our tracking and value, and that we stand out against competitors, truly makes our day. We can't wait to welcome you back when you're ready for those items on your radar. Thank you for your glowing recommendation! Warm regards, Aspinal of London
Very easy to use website, delivered on time. Perfect.
Dear Amy, Thank you for your wonderful review! We're so pleased you found our website easy to navigate and that your order arrived on time. Thank you for choosing Aspinal! Warm regards, Aspinal of London.
Gaby gives excellent customer service, is exceptionally professional in dealing with customers and is highly responsive and always polite. I am glad that the company employees such diligent and highly supportive representatives. This kind of customer service makes customers want to return.
Dear Concerto-M Thank you for this wonderful review! Gaby will be absolutely thrilled to read this. We're delighted by your kind words about Gaby. Her professionalism and dedication are something we take great pride in. We're delighted this experience has made you want to return, and we can't wait to welcome you again soon! Warm regards, Aspinal of London.
Updated in June 26: I reached out to Aspinal once again after their response to my review. I received no response. I sent a total of 5 emails and 2 instagram messages. I ended up having to fill out a form on their website to get a response from someone, who claimed they never received anything from me. I sent screenshots and received absolutely no apology. The person I spoke with is Amelia. I simply cannot recommend her. She asked me to return my order, but as the order was a couple of months old, I was having trouble generating a return label. I asked multiple times for her to send me one but received no help. Aspinal, you've lost a loyal customer. This is shameful. The personalisation on my £150 passport cover lasted less than a month! I reached out to the team both via email and Instagram and received no response.
Dear Flora, We sincerely apologise that you didn't receive a response to your contact attempts and that the gold stamping on your passport cover didn't hold up as expected. This isn't the standard we aim for. Please email us directly on [email protected] with Trustpilot review as a reference, and we'll investigate and resolve this matter for you as a priority. Warm regards, Customer Service Manager
The worst customer service I have ever seen in my professional life at least! No response by emails! it is like customer service does not exist! For sure it was the first and last time I ordered something from this company!
From the moment l found the item l was looking for to the purchase and delivery everything was first class, great product and great value for money, and how the product was packaged just made the whole process first class, well done.
Dear Shane, Thank you for this wonderful review! We're absolutely delighted you had such a first-class experience from start to finish. It's lovely to hear you're pleased with the product, value, and the care we put into our packaging. Thank you for choosing Aspinal and for your kind feedback! Warm regards, Aspinal of London
I ordered a gift for my partner (rather late), with personal engraving and was worried that it wouldn't arrive in time for their birthday. So I contacted customer service and was promptly responded to by a team member Gaby. Who assured me that she would get the gift delivered on time. She was attentive and helpful throughout every step.It was also useful that there are multiple ways to contact the customer service team.
Dear Milo, Thank you for this wonderful review! We're absolutely thrilled that Gaby could reassure you and deliver on her promise to get your gift to your partner in time for their birthday. She truly goes above and beyond, and we'll make sure to pass on your kind words to her. We're also delighted you found it helpful to have multiple ways to reach our team. Thank you for choosing Aspinal! Warm regards, Aspinal of London.
Order a wallet with personalisation for my Nephews 18th birthday in mid april. Order informs that it will take 3-5 days for personalisation. Month goes by an no update. Used the (terrible) chat bot that informs me that, because of the personalisation, the item is scheduled to arrive my mid June. I ask if i remove this personalisation then could i have it in the next couple of days to which the response was "thats fine". Waited another week and the chat bot tells me that it won't be delivered until start of June. For a Wallet!!!
Dear Paul, We sincerely apologise for the significant delays and frustration you've experienced. The handling of your order and the unhelpful responses from our chat service are not acceptable, and we understand your disappointment. This falls well short of our standards. Please email us directly at [email protected] with this Trustpilot review as a reference and with your order number so we can look further into this. Warm regards, Aspinal of London
Every assistance was given to see that my gift arrived in time for the birthday date. Efficient service all round.
Dear Mrs Driscoll, Thank you for your wonderful review! We're absolutely delighted we could ensure your gift arrived in time for the birthday. It's wonderful to hear you experienced efficient service all round. Thank you for choosing Aspinal! Warm regards, Aspinal of London
Ordered a double hip flask for our son’s 18th. Engraving was complimentary and the gift was sent within 12 hours of ordering. Very impressed with the service and know he will love the flask with its unique look and clever double flask.
Dear Victoria, Thank you for your wonderful review! We're absolutely delighted we could deliver your son's 18th birthday gift so quickly. The double hip flask is indeed a unique piece, and we hope he loves it. Thank you for choosing Aspinal for such a special milestone! Warm regards, Aspinal of London
Emily made a dream come true for my daughter, thank you ever so much. Couldn't have been more helpful or supportive. Absolute star x
Dear Laura, What a wonderful review – thank you so much! We're absolutely thrilled that Emily could make your daughter's dream come true. We'll make sure to pass on your lovely words to her. Thank you for your kind feedback and for choosing Aspinal for such a special moment! Warm regards, Aspinal of London
Great experience thanks and product exactly as described. Thank you
Dear Kim, Thank you for your lovely review! We're delighted you had a great experience and that the product met your expectations! Warm regards, Aspinal of London
Something went wrong with the delivery company. Aspinal truly stepped in and managed to get the parcel redelivered, without having it to go back to the UK. We all know how often parcel deliveries go wrong. BUT, this is the first time that I experienced a sender (Aspinal) being able to make UPS retrieve my parcel at the collection point and redeliver. Also, the contacts with customer support were fabulous!So, good service DOES STILL EXIST! Aspinal has won me as a customer: ot was my first experience with them. Thanks Aspinal (and Gaby in particular).
Dear Robert, Thank you so much for this wonderful review! We're absolutely delighted that Gaby was able to resolve the delivery issue and get your parcel to you without it having to return to the UK. Going the extra mile for our customers is what we're all about, and we're thrilled this was your first experience with us. Gaby will be so pleased to read your kind words! Thank you for trusting us, and we look forward to serving you again. Warm regards, Aspinal of London.
I am absolutely in love with my new Midi London Tote in the Moleskin Woven Leather! As someone who is constantly on the go between appointments and meetings, I needed a bag that was both highly functional and polished, and this really hits the mark. The craftsmanship is stunning—the woven leather gives it such a beautiful, rich texture that stands out from a standard tote. The Moleskin shade is the perfect sophisticated neutral; it’s incredibly versatile and looks great with everything. What I appreciate most is the organization. The central zipped compartment is a lifesaver for keeping things secure, and it’s surprisingly spacious for a "midi" size—easily fitting all my essentials without feeling bulky. It’s elegant enough for professional settings but carries a timeless, effortless style. If you’re looking for a piece that balances luxury with everyday practicality, I cannot recommend this enough!
Dear Penelope Thank you for such a wonderful and detailed review! We're absolutely thrilled that the Midi London Tote in Moleskin Woven Leather has become your perfect companion for your busy schedule. Your description of how it balances functionality with elegance is exactly what we aim for with our designs. The woven leather truly does create that special texture, and we're so pleased the organisation and versatility are working beautifully for you. Thank you for taking the time to share your experience and for recommending us so highly! Warm regards, Aspinal of London
I bought a tote bag in December last year and in January the black glue on the side of the handle came off. I reported it to Aspinal and I sent it for repairs. I had to chase them many times to give me an update on the bag. In the end they said they will send me a new bag if they have in stock as they weren’t happy with the repair. Apparently the bag was sent to some address and it was signed for by I don’t know who. I emailed again stating that I don’t live in that area. They said they will investigate with Royal Mail. I always have to chase them down for an update. The issue isn’t sorted since February and now it’s been a couple of months. I have asked for my money back but they won’t give it to me. I have since purchased another bag from Coach which I am very happy with. Extremely disappointed with the customer service received by Aspinal.
Dear Julieta, Thank you for your feedback. We sincerely apologise for the frustration and poor experience you've had. This isn't the service we aim to provide and will be internally investigated. In the meantime we have reached out this morning via email to have this resolved urgently for you. Warm regards Aspinal of London.
We ordered some products which did not arrive due to the courier letting both us as the customer and Aspinal of London down. When we raised our query with the customer support team our problem was dealt with with care and professionalism, Gaby was our interface with Aspinal of London. She arranged for another package to be dispatched to us on the same day, as the items were needed for an event in a couple of days. The original package was left in a neighbour's garden and went unnoticed for a day or so. It was eventually delivered by our neighbour. The second parcel was duly returned to Aspinal of London. We have had quite a few items from the company, the quality of materials and workmanship is always superb, and now we appreciate that the customer care and support is of the same standard. We can recommend the company to anyone
Dear Mark, Thank you so much for your wonderful review and for sharing your experience. We're sorry the courier let you down initially, but we're absolutely delighted that Gaby was able to resolve the situation quickly and ensure you had your items in time for your event. We'll make sure to pass on your kind words. It's great to hear you've been so pleased with both the quality of our products and now our customer service too. Thank you for your continued loyalty and for recommending us. We truly appreciate it! Warm regards Aspinal of London
I’ve ordered a couple of times now from Aspinal of London and have been really impressed with the quality of the items. I have my eye on a few additional nice pieces which would also make great gifts. No issues also with delivery or communication which was great. Will be ordering again!
Dear Phil, Thank you so much for your lovely review! We're absolutely delighted that you've been impressed with the quality of your pieces and that everything arrived smoothly. It's wonderful to hear you're already planning your next order and thinking of gifts. We can't wait to welcome you back and help you find those additional pieces you've been eyeing. Thank you for being such a valued customer! Warm regards, Aspinal of London
In my opinion the Hudson weekend bag is a Beautiful British product, and perfect size, other weekend bags tend to be too large, the website was easy to use, good payment options and they deliver to Northern Ireland. Well done Aspinal of London 👍🏾
Dear Charmaine, Thank you for your wonderful feedback! We're delighted to hear you’re enjoying your Hudson Weekend Bag and that it’s the perfect size for your travels. It’s also great to know you found the website easy to use and the delivery service smooth. We truly appreciate your support—thank you for choosing Aspinal of London! Warm regards, Aspinal of London
Ordering over the phone was incredibly smooth, and Gaby was exceptionally helpful throughout. The customer service at Aspinal is truly outstanding, and their products are just as impressive. I always turn to them for luxury gifts, and the recipients are never disappointed. Thank you so much, Gaby, great customer service makes all the difference, and it’s something that feels increasingly rare these days.
Dear Mrs Fawcett, Thank you so much for your wonderful feedback! We're delighted to hear that Gaby made your ordering experience so smooth—she’ll be thrilled to receive your kind words. It means a great deal to know you trust us for your luxury gifts, and we’re so pleased they’re always well received. Warm regards, Aspinal of London
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